I have been a customer with Tru Diamonds for nearly 10 years and cannot fault the quality of their diamonds so real looking and all my friends remark on my rings. Their customer service is exceptional... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
my order arrived early. i love that TD are making pieces that are very subtle and small. some girls do love a modest diamond, not all screaming 'look at me'. small designs with the coloured stones wil... Leggi di più
I ordered an absolute 💯 stunning ring and it was the wrong size. Customer service and every detail of help and the ring itself all flawless. They understood and are sending a bigger size out for me.... Leggi di più
Still waiting for my order, didn't take this long for my engagement ring 😒 good job I am not getting married until next year. Might have it by then, don't know what takes them so long. Also the sizin... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The Allure Of Diamonds Without The Price
Informazioni di contatto
Unit 4, Del Guerra Court, Gelligron Industrial Estate, CF39 8ES, Tonyrefail, Regno Unito
- 0333 043 5000
- service@trudiamonds.com
- www.trudiamonds.co.uk
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Problems with website ordering.
Problems with the website displaying offer price which unfortunately didn’t transfer to basket price. Telephoned they day after and had to order over phone. Operator wasn’t 100% convinced by what I was saying but authorised the order anyway. I did notice a few days later that the jewellery I had ordered was now coming up on offer price.
The jewellery ( earrings) are absolutely stunning and I am delighted with them.
Well done TruDiamond. da problem with one of the rings…
I had a problem with one of the rings that I bought a few months ago, I spoke to a lady who told me to return it for which I did and a couple of weeks later I received a brand new ring. So well done TruDiamond
Praise for Orene!
I purchased a ring I didn't like and after a rather unhappy experience had a call from Orene who went above and beyond to arrange a replacement for me. She talked me through the options and sent the replacement in double quick time. I am very pleased with the replacement and it will serve as a stand in for my engagement ring until I am able to get that remodelled. I can't praise and thank Orene enough and TruDiamonds should hold on to such a wonderful employee!

Risposta di TruDiamonds
My ring is absolutely beautiful.
My ring is absolutely beautiful.. Will definitely purchase again..
The best service with the best…
The best service with the best prices.love this website.It looks exactly like the picture.I got a beautiful new ring in the sale.
I have several rings from this site and wouldn’t go anywhere else.
I had a problem ordering on line so…
I had a problem ordering on line so decided to phone the number given then no problems at all . The assistant on the phone was more than helpful . Now I have the ring it is beautiful made the right choice.
What a great company I’ve
What a great company I’ve had to return a couple of rings for resizing and I was treated with respect and nothing was a problem well done.
Customer service very slow waited 20…
Customer service very slow waited 20 odd days for ring to be delivered was small sized so sent back for a return .had ordered an eternity ring to match I didn’t like it sent both back in one box heard nothing despite being delivered by royal mail ages ago so mailed them go a response now I sent back rings one for exchange one for refund at my own expense only to be told my exchange will take up to 21 days to replace absolute joke having waited so long for the first one and I’d have heard nothing as soon as I did if I not mailed them …. Need to update how u do business not a very good service at all

Risposta di TruDiamonds
Perfect Transaction.
I rang up to place my order.i had a few questions all answered and dealt with. I love the ring I purchased. I thought good value. Perfect sizing. I have ordered several rings in the past and hope to order again.
5stars++++++Fantastic customer service
5stars++++++Fantastic customer service. O’rene went above and beyond to get my order to me. Very happy with my purchase. Can thoroughly recommend Tru-Diamonds. Excellent service.
Fast response
Very quick to order and deliver my ring that i was told would be between 14 and 21 days.
Friendly staff
Friendly staff. Good service. Have ordered at least 6 rings and been happy with them all. Would recommend to one and all.
cutomer service as exreamly good and…
cutomer service as exreamly good and helpful and dealt with my questions very professionaly.
The quality of the jewellery is excellent 👌
Replacement ring
Had to send my ring back as I lost a stone. There was a mix up they sent the wrong replacement back. I phoned and was asked to send it back. I sent it Monday , Tuesday they rang to confirm correct ring, Wednesday morning ring was delivered .
What better service could you get. Everyone was so pleasant and helpful.
Thankyou Tru Diamonds
Purchase was excellent
Purchase was excellent. Since day one I received compliments from the style and quality of the ring. I would definitely recommend rings from Tru-diamonds.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.