TruDiamonds Recensioni 

3466
TrustScore 4.5 su 5

4,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I have been a customer with Tru Diamonds for nearly 10 years and cannot fault the quality of their diamonds so real looking and all my friends remark on my rings. Their customer service is exceptional... Leggi di più

Valutata 5 stelle su 5

my order arrived early. i love that TD are making pieces that are very subtle and small. some girls do love a modest diamond, not all screaming 'look at me'. small designs with the coloured stones wil... Leggi di più

Valutata 5 stelle su 5

I ordered an absolute 💯 stunning ring and it was the wrong size. Customer service and every detail of help and the ring itself all flawless. They understood and are sending a bigger size out for me.... Leggi di più

Valutata 5 stelle su 5

Still waiting for my order, didn't take this long for my engagement ring 😒 good job I am not getting married until next year. Might have it by then, don't know what takes them so long. Also the sizin... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Gioielliere

Scritti dall'azienda

The Allure Of Diamonds Without The Price


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(3466)

167 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Problems with website ordering.

Problems with the website displaying offer price which unfortunately didn’t transfer to basket price. Telephoned they day after and had to order over phone. Operator wasn’t 100% convinced by what I was saying but authorised the order anyway. I did notice a few days later that the jewellery I had ordered was now coming up on offer price.
The jewellery ( earrings) are absolutely stunning and I am delighted with them.

8 settembre 2025
Valutata 5 stelle su 5

Praise for Orene!

I purchased a ring I didn't like and after a rather unhappy experience had a call from Orene who went above and beyond to arrange a replacement for me. She talked me through the options and sent the replacement in double quick time. I am very pleased with the replacement and it will serve as a stand in for my engagement ring until I am able to get that remodelled. I can't praise and thank Orene enough and TruDiamonds should hold on to such a wonderful employee!

1 settembre 2025
Non scritta su invito
Logo di TruDiamonds

Risposta di TruDiamonds

Dear Mrs. Lewis,

Thank you so much for your kind and heartfelt review—it truly made my day!

I’m very sorry that your experience didn’t start off as smoothly as it should have, but I’m so glad I was able to help turn things around and find the right replacement for you. It means the world to know that you're happy with the ring, and that it can serve such a special purpose for you in the meantime.

Your thoughtful words and encouragement mean a great deal—not just to me, but to our entire team here at Tru Diamonds.

Thank you again for your trust and kindness. It was a real pleasure assisting you.

Best wishes,
O’Rene White
Customer Care Manager

Valutata 1 stelle su 5

Customer service very slow waited 20…

Customer service very slow waited 20 odd days for ring to be delivered was small sized so sent back for a return .had ordered an eternity ring to match I didn’t like it sent both back in one box heard nothing despite being delivered by royal mail ages ago so mailed them go a response now I sent back rings one for exchange one for refund at my own expense only to be told my exchange will take up to 21 days to replace absolute joke having waited so long for the first one and I’d have heard nothing as soon as I did if I not mailed them …. Need to update how u do business not a very good service at all

31 maggio 2025
Non scritta su invito
Logo di TruDiamonds

Risposta di TruDiamonds

Dear Alison

Thank you for your review. We truly value all feedback, as it helps us to continually improve the service we offer our customers.

I’d like to take this opportunity to reassure you that both your original and replacement orders were processed and delivered within the expected timeframes. We also received your returned items promptly and your exchange has already been processed in line with our standard 5- 7day turnaround for exchanges.

We completely understand how frustrating it can be to wait, especially when you’re eager to receive something special, and I’m sorry if our communications fell short of your expectations. Please be assured that all emails received during our business hours are responded to on the same day, and we always do our best to keep our customers informed throughout the process.

I also attempted to contact you by phone but was unable to get through or leave a voicemail. If there’s a preferred time or number where we can reach you, I’d be very happy to speak with you directly to ensure everything is resolved to your satisfaction.

You’re always welcome to contact me directly on 0333 043 5000 — I’m here to help and would love the opportunity to restore your confidence in our service.

Warm regards,
O’Rene White
Customer Care Manager

Valutata 5 stelle su 5

Perfect Transaction.

I rang up to place my order.i had a few questions all answered and dealt with. I love the ring I purchased. I thought good value. Perfect sizing. I have ordered several rings in the past and hope to order again.

25 giugno 2025
Valutata 5 stelle su 5

Replacement ring

Had to send my ring back as I lost a stone. There was a mix up they sent the wrong replacement back. I phoned and was asked to send it back. I sent it Monday , Tuesday they rang to confirm correct ring, Wednesday morning ring was delivered .
What better service could you get. Everyone was so pleasant and helpful.
Thankyou Tru Diamonds

13 giugno 2025
Valutata 5 stelle su 5

Purchase was excellent

Purchase was excellent. Since day one I received compliments from the style and quality of the ring. I would definitely recommend rings from Tru-diamonds.

2 giugno 2025

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