TruDiamonds Recensioni 

Risposta di TruDiamonds

2 lug 2026

Dear Mr Smith,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience with the delivery of your order.

I completely understand how frustrating it must have been to return home and find that your parcel was missing, particularly when the delivery notification stated it had been left in an enclosed porch that you do not have.

I did try to contact you personally to discuss this and left you a voicemail, as I wanted to resolve the matter as quickly as possible.

Your satisfaction is extremely important to us, and I sincerely apologise for the disappointment and inconvenience this has caused.

To put things right, I have personally arranged a replacement for your My Desire Ring in Platinum Clad. Our craftsmen are currently creating your replacement, and we expect it to be dispatched within the next 14–21 days.

If you have any questions or if there is anything further I can assist you with, please don't hesitate to contact me directly on 0333 043 5000. I will be more than happy to help.

Thank you for giving us the opportunity to make this right.

Kind regards,
O'Rene

Risposta di TruDiamonds

15 giu 2026

Dear TK

Thanks for taking the time to write a review. We appreciate all feedback, albeit terse and negative like yours, as it gives us an opportunity to address issues that we may not otherwise be aware of.

Tru-Diamonds are certainly not “cheap zircons passed off as lab diamonds” as you suggest. The truth is that we believe that lab-grown diamonds are highly overpriced and we would not like our gems to be seen in the same light.

On the FAQ pages of our website, we detail exactly what Tru-Diamonds are; how they are created and how they differ from mined (and lab-grown) diamonds.

Sadly, the history of diamonds is fraught with exploitation and price gouging.

For generations, mined diamonds were sold to an unsuspecting public at massively inflated prices based on the perception that they were “scarce” and “valuable”. Both these perceptions are patently false.

More recently, so-called lab-grown diamonds have come on to the market. These stones are not grown in laboratories as the name implies but are manufactured by the millions in factories – mainly in China. Instead of passing the full benefits of mass production on to the public, the diamond jewellery cartel has continued its strategy of massively inflating prices with exorbitant mark-ups at all levels – manufacturing, wholesale and retail.

Tru-Diamonds™ are diamond simulants which means that, to all intents and purposes they look, feel and behave like diamonds and it is almost impossible – even for a jeweller – to tell the difference with their naked eye. In fact, the only way to be sure is to use a diamond tester which is designed to respond to carbon-based gems. Tru-Diamonds™ non-carbon formulation does not trigger these testers.

Today’s reality is that the traditional diamond market has split into three distinct segments: mined diamonds, lab-grown diamonds and simulated diamonds. All three look so similar when worn that no-one can tell the difference. However, the difference in price is huge. Here’s an example:

- a 1-carat solitaire ring set with a high grade (D-E colour IF-VVS2) mined diamond will cost you £9,000 to £16,000.

- a similar ring set with a lab-grown diamond will set you back £2,500 - £5,500.

- you can have a similar ring with a Tru-Diamonds™ gem for just £150 - £300.

Risposta di TruDiamonds

20 mag 2026

Dear Mr Goddard,

Thank you for taking the time to share your feedback. I appreciate you speaking with me directly and giving us the opportunity to discuss the matter personally.

We regret that your experience did not meet the standards we strive to provide. Please be assured that we take all feedback regarding product quality and customer service seriously, as it plays an important role in helping us continually improve both our products and the overall customer experience.

Should you require any further assistance, please do not hesitate to contact us directly.

Kind regards,
O’Rene White
Customer Care Manager