Nikheil has been a great support. I was guided very clearly by him as I sought to determine whether Trooli would meet my needs. During our conversation Nik said he would ring me back at a specific t... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Bel was professional, helpful and personable. His explanations were good. One small comment for consideration:- Bel was obviously working to a well rehearsed script but sometimes clarity was lost b... Leggi di più
Just signed up to Trooli with a very friendly chap named Bel who helped me through the whole process. A complete explanation of the process with all question ask confidentiality, such a pleasure de... Leggi di più
Just had TROOLI instal wi-fi at my home.Polite staff surveyed then installation following week.Connected my router also.Much improved speed following my switch from Talk Talk who they cancelled on my... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Scritti dall'azienda
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Informazioni di contatto
18 Kings Hill Avenue, ME19 4AE, West Malling, Regno Unito
- 03333446601
- sales@trooli.com
- www.trooli.com
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4,6
Eccellente
7K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Le persone hanno visualizzato anche
Belmirro Khoza Was very helpful.
Belmirro Khoza Was very helpful.
14 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Maria,
Lovely to hear Belmirro was so helpful!
Thanks for sharing your feedback. We’ll make sure your kind words reach him.
Best,
Ati
Switched on!
Switched on, Professional staff fast and efficient service.
14 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Gary,
Great to hear everything was switched on smoothly and the team made a professional, efficient impression!
Thanks for taking the time to leave us a review. We really appreciate it.
Best,
Ati
1st Class Service
From initial contact to the engineer visit it was all very slick. Shaun the engineer arrived on time and was very helpful and professional. Shaun was thorough and happy to answer questions, giving great advice. Once installed he check speeds and then left to complete additional work outside. Coming back to make sure everything was still working fine. Above and beyond what I would expect from a huge company where sometimes customer service can be lost.
14 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi David,
Sounds like Shaun went the extra mile to make sure everything was working as it should, from checking your speeds to returning after his outside work. Great to hear his professionalism and advice made the whole experience so smooth!
Thanks for the brilliant review and for recognising Shaun’s efforts. We’ll be sure to share your feedback with him.
Best,
Ati
I had a one2one chat with bel and he…
I had a one2one chat with bel and he talked me through everything and hopefully I'll have better broadband soon
14 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Val,
Great to hear Bel took the time to talk you through everything and make sure you knew what to expect. We hope your new broadband service makes a real difference!
Thanks for sharing your feedback. We’ll pass your kind words on to Bel.
Best,
Ati
I was delighted with the service we…
I was delighted with the service we received today. Shaun arrived on time, was quick and efficient at completing the required work and was respectful of our home. He was very friendly and remembered us from the last time which shows he takes care and attention of his customers and pride in the work he does.
14 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Leslie,
It’s lovely to hear Shaun made such a great impression again. Arriving on time, working efficiently and treating your home with care all make a difference, and it’s great that he remembered you from his previous visit too!
Thanks for recognising Shaun’s hard work and attention to detail. We’ll be sure to share your feedback with him.
Best,
Ati
Renewed Without Hesitation
I've been a Trooli customer for two years after upgrading from ADSL to Full Fibre, and the experience has been excellent. The service has been so reliable that I've never needed to contact support.
With my contract up for renewal, I contacted Aphiwe in the recontracts team. They were friendly, professional, and helped me arrange a new two-year contract on fair and agreeable terms.
Great service both on the broadband side and customer service side. Here's to another two years of flawless connectivity
9 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Roy,
Two years of reliable full fibre and a smooth renewal sounds like a winning combination! Great to hear Aphiwe made arranging your new contract straightforward and found terms that worked for you.
Thanks for your continued support and for taking the time to share such positive feedback. Here’s to another two great years!
Best,
Ati
Shaun, the man, the legend.
Shaun has fixed an issue our broadband provider Rise could not. He was a really lovely person and couldn't have done enough to help. Very, very highly recommended.
14 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Andrew,
Brilliant to hear Shaun got the issue sorted and made such a great impression along the way! We really appreciate you taking the time to recognise his effort and recommend him so highly.
We’ll make sure Shaun sees your lovely feedback.
Best,
Ati
What a joke.
What a joke.
Got poor connected internet,kept cutting out and WiFi was useless..
They don’t guarantee WiFi.
Offered boosters at £10 a month and they did nothing.
Wanted to leave because it was rubbish and they charged me £450 to leave
Went over to Virgin and everything works now
Avoid total waste of time.
I’ll let you know if Trooli get back to me….
Amazing,seven days later and they still haven’t got back to me..
1 settembre 2026
Non scritta su invito
Risposta di Trooli
Hi there,
We recognise your frustration.
We appreciate you sharing your experience and have flagged your feedback with the relevant teams for review.
Best,
Ati
I was very impressed with the service I…
I was very impressed with the service I received today to set up a new broadband plan and I couldn’t have been happier with the experience. From the beginning Mikyle Morgassen was incredibly professional, patient, and knowledgeable and answered all my questions. He made the whole process of setting up a new contract so easy without making me feel rushed or pressurised. The entire process was seamless transparent and surprisingly quick.
13 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi there,
It’s fantastic to hear Mikyle made setting up your new broadband plan so straightforward, taking the time to answer your questions without any pressure. Clear advice and a relaxed experience are exactly what we aim for!
Thanks for such thoughtful feedback. We’ll be sure to share your kind words with Mikyle.
Best,
Ati
TROOLI BROADBAND
Very good service from Erica P at Trooli. Thank you for explaining everything and I look forward to ultrafast broadband.
13 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi there,
Lovely to hear Erica explained everything so clearly and helped you feel ready for your ultrafast broadband!
Thanks for the great review. We’ll pass your thanks on to Erica, and hope you enjoy your new connection.
Best,
Ati
PS5 connectivity issue
I had a problem with the wi-fi when trying to log in to my PS5 account and unable to download any update from the server. Sabelo from the help desk did a fantastic job at trouble shooting the issue and was really patient and supportive throughout the whole process. Thank you so much again for sorting it out!
2 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Luca,
Great to hear Sabelo helped get to the bottom of your PS5 connection issue and made the troubleshooting process a positive experience with his patience and support.
Thanks for the brilliant feedback, Luca. We’ll make sure Sabelo gets the recognition!
Best,
Ati
Super helpful and pleasant
13 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Kirsteen,
Lovely to hear you had such a helpful and pleasant experience!
Thanks for taking a moment to leave us a review. We really appreciate it.
Best,
Ati
2 years reasonable service, then poor!
16/10 UPDATE: NEW ROUTER ARRIVED AND SPEEDY S/ERVICE ALL WORKING WELL but sort out the wait times on the SA call center......
2 years reasonable service, good install, then came the renewal, went through to the call centre, eventually after holding and being cut off,(noisy and laughing and sneezing in the background) then agreed to upgrade and get a new router and pay more, a week later no email confirmation, and it takes ages to speak to any one. Waiting on one last call and if not resolved I will go to Virgin......
13 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Charles,
Thank you for sharing your experience. It’s good to hear your installation and initial service went well, though we recognise your concerns about the renewal process.
We’ve passed your feedback on to the relevant teams so they can review the points you’ve raised.
Best,
Ati
Returned to previous supplier
Changed to trooli as full fibre expecting everything to be brilliant, was worse than my previous supplier, could not get everything connected even with boosters. Phoned customer services, most of the time I found it difficult to understand them, not sure where they were based, obviously reading from their sheet, so not helpful. Suggested i used one of there boosters at a cost of £8 per month. Went back to my previous supplier, everything connected easily without boosters and working fine.
2 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi there,
Thank you for sharing your feedback. We understand that getting all your devices connected and finding the right Wi-Fi setup is important, and we appreciate you outlining your experience.
We’ve noted your comments and will share them with the relevant teams for review.
Best,
Ati
Was quickly installed and John had…
Was quickly installed and John had great customer skills
13 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Thomas,
Great to hear the installation was quick and John made the experience even better with his excellent customer service!
Thanks for the feedback. We’ll be sure to share your kind words with John.
Best,
Ati
Itumeleng Gome was extremely helpful…
Itumeleng Gome was extremely helpful and polite throughout the process. Very impressed with the service so far.
12 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi there,
It’s great to hear Itumeleng made such a positive impression with his helpful and polite approach. We’re glad you’ve been impressed with the service so far!
Thanks for taking the time to leave a review. We’ll make sure Itumeleng gets your feedback.
Best,
Ati
Erica was quite attentive and worked…
Erica was quite attentive and worked with me with what worked for me while moving into a new place.
13 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi there,
Great to hear Erica took the time to understand your needs and help find an option that worked for you during your move.
Thanks for the lovely feedback! We’ll be sure to share it with Erica.
Best,
Ati
Really great service
Really great service. Fitter exceptionally clean worker and most helpful with information. Shaun did a great job
Steven at customer service was also very helpful - great customer experience
13 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi there,
Great to hear Shaun left everything spotless and took the time to explain things clearly, and that Steven was just as helpful on the customer service side. Sounds like a real team effort!
Thanks for sharing your experience. We’ll pass your kind words on to Shaun and Steven.
Best,
Ati
I dealt with Mikyle Moorgasen to…
I dealt with Mikyle Moorgasen to investigate the change over for full fibre installation. Easy to understand & explained everything, checking I had alternative communication for emergency as Trooli fibre doesn't include a landline style phone connection. Read back all my details in phonetic language to make sure there were no mis-spellings. Great customer service. Thank you Mikyle for all your kind help and patience!
12 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Maura,
It’s great to hear Mikyle made the switchover process so clear and took such care to check every detail, including your contact information and emergency communication options.
Thanks for recognising his patience and helpfulness, Maura. We’ll be sure to share your lovely feedback with Mikyle!
Best,
Ati
New move and now using Trooli
Moving to a new house where the current owners use Trooli. Our current provider doesn't offer great service so we decided to go with Trooli. Erica has been very helpful with the switchover, courteous and friendly over the whole process. Arranging to have the new router delivered to our current address, very helpful.
12 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Mrs Taylor,
Moving house comes with plenty to organise, so it’s great to hear Erica has helped make the switch to Trooli that bit easier, especially with arranging delivery of your router to the right address.
Thanks for sharing your experience. We’ll be sure to pass your kind words on to Erica, and we hope your move and switchover go smoothly!
Best,
Ati
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