troocost.comRecensioni 

643
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Troo have been a breath of fresh air compared to previous brokers we have used for our commercial venue! Amar has gone above and beyond in helping us out with some long standing issues with our energy... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This company has been brilliant from day one especially Lisa Snowball who we have been dealing with directly She is a credit to the company courteous polite and professional nothing too much trou... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Beverly Unwin has been incredibly helpful with both the set up and advise for dealing with our old supplier. Emails are always responded to within 24hrs

L'azienda ha risposto

Valutata 5 stelle su 5

Had the pleasure of dealing with Rachel Finnigan with recent issues with my supplier! The support provided was excellent and helped me through the whole situation with guidance and even stepping i... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Sito di comparazione dei prezzi

Scritti dall'azienda

Compare and find the best energy prices for your business with troo, a fairer way to pay for your energy.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

643 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

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4,9

Tutte le recensioni

(643)

125 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

excellent service

excellent service, follow up service is 1st class and attention to detail makes them stand out.

8 maggio 2025
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Risposta di troocost.com

Thank you for the review - it's great to see our follow up service being rated so highly.

Valutata 5 stelle su 5

We’ve had an outstanding experience…

We’ve had an outstanding experience working with Troo. From the outset, their team was professional, knowledgeable, and incredibly responsive. They took the time to understand our specific needs and worked hard to secure a contract that offered excellent value for money.

What really stood out was the level of customer service by Ashleigh and Johnny, clear communication, honest advice, and a genuine commitment to helping us make informed decisions. They handled everything from market comparisons to contract management with efficiency, making the whole process smooth and stress-free.

Thanks to their expertise, we’ve not only saved on our energy costs but also gained confidence that we’re in capable hands going forward. Highly recommended for any business looking for a reliable and proactive electricity broker.

Belthorn Academy Primary School

8 maggio 2025
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Risposta di troocost.com

This review has made our day! Thank you so much for the great endorsement on our service and specifically the support you have had from Ashleigh and Johnny. We look forward to working with you and supporting you from now, and throughout your contract.

Valutata 5 stelle su 5

I spoke to Ashleigh Hays

I spoke to Ashleigh after sending her an email to help with 1 of our client's electricity renewal. Ashleigh was friendly and polite and got straight onto getting prices for us. She kept me informed of the process and put me in contact with her senior pricing specialist Jonny. He went through the details and offered me an excellent deal which in the long run will save my client a lot of money during the fixed term of the contract. Highly recommend.

6 maggio 2025
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Risposta di troocost.com

What a great review and recommendation! Thank you so much for letting us know how great you feel the service was from both Ashleigh and Jonny. Please remember that if you need any support from now and throughout your contract, our Troo Assure customer service team are on hand.

Valutata 5 stelle su 5

Troocost Support

The team at Troocost have been impressive in that they identified the best contract made the transition painless and then checked that our first bill was correct. Great team - thanks Matthew O'Neil

6 maggio 2025
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Risposta di troocost.com

We are so pleased to see how impressed you are with the service you have received so far. We pride ourselves on being helpful, sourcing the right contracts for our customers and then continuing the support throughout your contract.

Valutata 5 stelle su 5

Kaine & Cassie from Troocost have been…

Kaine & Cassie from Troocost have been amazing in helping us secure fairer and better rates for both gas and electric contracts across all of our sites. Would highly recommend them to anyone looking for a guiding light in this confusing market!

16 aprile 2025
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Risposta di troocost.com

Thank you for taking the time to leave us a review. Our values are based on being transparent, fair and helpful and we're delighted that has been your experience. We continue our service throughout your contract with our Troo Assure team, so please don't hesitate to get in touch should you need further support.

Valutata 5 stelle su 5

Troocost.Quick and Efficient

Cameron Morris at Troocost provided us with a very efficient and quick response to our enquiry about our electricity contract for the coming year. He managed to get a very fair deal for us. We will have no problem in seeking Cameron's and Troocost assistance again in future!

30 aprile 2025
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Risposta di troocost.com

Thanks so much for letting us know what a great job Cameron has done. It's great to read that he has been really responsive to your queries - well done Cam!

Valutata 5 stelle su 5

Great Service

Can't speak highly enough of Aaron Lee of CLA Energy Services. He has been very helpful and taken the stress out of dealing with energy supply companies. He is efficient, professional and has kept us up-dated throughout the process. Thanks Aaron!

28 aprile 2025
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Risposta di troocost.com

Thank you for recommending our service and in particular the support you have had from Aaron. Our aim is to take the stress and hassle out of managing your gas, electric and water and it's great to see that working for you.

Valutata 5 stelle su 5

Dealing with power utilities.

Dealing with Matthew O'Neil proved that the company are watching our backs in the confusing world of power utilities.

25 aprile 2025
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Risposta di troocost.com

Thank you so much for this review. Matthew is a new recruit to our customer experience team and we are delighted to see your comments. Please remember he is on hand for anything else you may need.

Valutata 5 stelle su 5

Fantastic

Fantastic! Marie was very helpful resolving an issue with our smart meter, I would highly recommend Troocost.

1 aprile 2025
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Risposta di troocost.com

Thank you so much for the recommendation. It's great to read about the fantastic service Marie has provided. Well done Marie!

Valutata 5 stelle su 5

I work with Jack Carlisle at Troo on an…

I work with Jack Carlisle at Troo on an almost daily basis and am very happy with the relationship we have developed and maintained over recent years along with other members of Troo and our company. Jack is a pleasure to work with.

22 aprile 2025
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Risposta di troocost.com

Thank you for leaving Jack such a great review. We're really happy to read that you're experiencing a great service. Well done Jack!

Valutata 5 stelle su 5

Consistency is Key

I work with Jack Carlisle and other members of Troo on a regular basis and the level of service is outstanding. Prompt and professional, and straight to the point, Troo always provide good communications and flexibility when another approach may be needed. Thanks Jack.

15 aprile 2025
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Risposta di troocost.com

Thank you so much for the brilliant feedback. Great service and great communication is a huge priority for us and we're so happy to see you are having a positive experience.

Valutata 5 stelle su 5

Great customer service

This company has worked through problems for me. Easy to get in touch with and quick reply. Makes everything so much easier for my self. Great customer service

1 aprile 2025
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Risposta di troocost.com

We are so pleased to see we are helping you get on with running your business and taking the hassle out of any utility problems. Don't forget we are here for any service query you may have.

Valutata 5 stelle su 5

Very prompt response to my meter move…

Very prompt response to my meter move request.

14 aprile 2025
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Risposta di troocost.com

Thank you so much for your review and it's great to see that we have been responsive to your request. Our Troo Assure team are here to support with any of your utility queries so please get in touch should you need further support.

Valutata 5 stelle su 5

Amazing experience brilliant service

I firstly want to say, I have had bad experience with brokers and vowed to never use them again, however that all changed after speaking with Tony from Troo. He kept me updated on a regular basis, without any false promises and stuck by every word. I highly recommend Troo for your business. Thanks again Tony.

8 aprile 2025
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Risposta di troocost.com

Thank you so much for your feedback - we're delighted to see you have had such a great service.

Valutata 5 stelle su 5

Tony Asif from Troo

Tony Asif from Troo, brilliant person and was very honest and stuck by every promise. He updated me on every progress of my gas installation and never let down. If there was an option to give 10/10.

9 aprile 2025
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Risposta di troocost.com

Thank you for the feedback about the service you have had from Tony. It's great to see you have had timely updates about your gas installation. Well done Tony!

Valutata 1 stelle su 5

Nightmare....

Nightmare..... call after call, email after email, won't take no for an answer. Terrible attitude from staff. Avoid!

3 aprile 2025
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Risposta di troocost.com

Thank you for your feedback. It's really difficult to see a poor review when we aim for high standards in our service.

We have tried to speak to you further about your experience, as we can see a request was made to pull together a quote for you. From our perspective there has been a miscommunication on the next steps, and we can learn from that. We are really sorry that your experience with us wasn't a better one.

Valutata 4 stelle su 5

Dealing with energy companies is never easy

Dealing with energy companies is never easy and so when I couldn't get any further myself I asked for help from Aaron Lee at CLA Energy Services . He stepped in with a bit of pressure to resolve the issue. It did take a long time over all but now it's fixed.

31 marzo 2025
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Risposta di troocost.com

Thank you for your review about Aaron's support. We're pleased to see that your issue has been resolved. Please don't forget that we are on hand to support you for a wide range of queries, so please get in touch if there's anything further we can help with.

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