Triwa Recensioni 

125
•
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Snabb service o så fick/ska jag få tillbaka de pengar jag lagt ut för nytt batteri. Man kanske kan tycka att ni bör kolla att batteriet är fräscht o nytt innan ni sänder iväg den till köparen. Å... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Purchased a beautiful watch from you for my son but after two years the battery stopped. I took it to a local jeweler who then broke the hands of the watch trying to get to the battery. I then went to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Har nu ett helt gäng klockor från Triwa och än så länge så är jag väldigt nöjd med mina inköp. Alla inköp gjorda på Triwas egna hemsida. Väl paketerade och presenterade klockor. Snabba leveranser... Leggi di più

Valutata 4 stelle su 5

Beställde en SSAB Fossil Free Steel på rea, mycket fin klocka, med tanken till vårat klimat till ett bra pris. Leveransen gick snabbt och smidigt, men klockan slutade att fungera efter 2 veckor. Konta... Leggi di più

Dettagli dell'azienda

  1. Negozio di orologi
  2. anche in
  3. Gioielleria
  4. Negozio di occhiali da sole

Scritti dall'azienda

Watches have, for a long time, been associated with status and tradition. At TRIWA, an acronym for Transforming the Industry of Watches and accessories, we want to use the symbolic value and placement of the watch for something more relevant and create modern statement symbols instead of traditional status symbols. By designing watches with stories that transcend style, trends and status we hope to highlight important issues of our time. We are aware that we are not saving the world by making watches, but we like to think of ourselves as norm challengers and innovators in an industry that needs transforming. It’s time for change. We work with innovative materials, organizations and ambassadors that care about making the world a little better. We call this Time for Change. Designed in our creative studio in Stockholm, our collection of watches is designed to last, start conversations and tell stories. Welcome to the world of TRIWA.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

125 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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4,1

Tutte le recensioni

(125)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

battery can't be replaced by local jeweler

Purchased a beautiful watch from you for my son but after two years the battery stopped. I took it to a local jeweler who then broke the hands of the watch trying to get to the battery. I then went to a high end jeweler who repairs watches and they said they couldn't take the back off and we should send it back to you. We did. It was stuck in customs for six months and we still don't have the watch back. He loved this watch. Its been six months and we are still trying to track it down.

30 maggio 2025
Non scritta su invito
Logo di Triwa

Risposta di Triwa

Hello Joan, really sorry to hear that. I am not sure how we will be able to help the customs situation. But please reach out to us at info@triwa.com and we will do our best to help you. Thanks /Zach

Valutata 1 stelle su 5

I ordered 2 pieces od watch strap

I ordered 2 pieces od watch strap - one have original look as was used on Triwa Falken and second was realy cheap, hard, and hot good quality.

28 agosto 2025
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Risposta di Triwa

Hello Andrea, really sorry to hear that one of the straps were not up to your expectations. Please send an email to us at info@triwa.com and help us understand which strap was under your standard. thanks!

Valutata 5 stelle su 5

Great Communication

Great Communication. Friendly and understanding. The Watch had issues and they were solved.
Thanks.

15 agosto 2025
Non scritta su invito
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Risposta di Triwa

Really happy that we would meet your needs and help you with the watch! Thanks //Zach

Valutata 2 stelle su 5

I ordered a dark blue wrist/ watch band…

I ordered a dark blue wrist/ watch band for one of my Triwa watches, wanted to replace the old one.
Imagine my surprise when it didn't fit! It was to thick to go on / could not close/ put back the pins with the new wrist band on.
Very disappointed!

28 agosto 2025
Non scritta su invito
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Risposta di Triwa

Hello Åsa, really sorry to hear that. What strap did you order and what watch do you own? Our watches have different lug sizes, so only certain straps fit certain watches. If possible message us at info@triwa.com and Ill help you find a strap with the right size to fit your watch :) //Zach

Valutata 2 stelle su 5

Quality is not what expected

I own a Nevil White, but unfortunately the logo and three letters came off. That experience made me reconsider the value and build quality of Triwa watches. Now, when it comes to price range and design, I find myself leaning toward brands like Hamilton, Seiko, Mondaine, or Bulova.

1 febbraio 2025
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Risposta di Triwa

Hello, really sorry to hear that. If the watch was recently ordered we would love to take a look at what might be causing this detachment from the dial, and repair it if the watch is in within its warranty. If it is an older watch we could also take a look at it and asses it. Please email us at info@triwa.com. Looking forward to hearing from you!

Valutata 5 stelle su 5

Hu34D Humanium - Time for Peace

I have had a Hu34D Humanium watch now for ages. I have had no problems with it at all. It looks great and is very well made. Ordering replacement straps from Triwa is easy. I live in the UK and items are dispatched quickly and efficiently. And it is a great talking point too. I woud recommend unreservedly.

12 agosto 2025
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Risposta di Triwa

Ohh gosh, breathtaking feedback Howard. Truly appreciate your words as it keeps us motivated and confident that we are doing something good! //Zach

Valutata 5 stelle su 5

Ordered the Hu39D

Ordered the Hu39D, it has a clean and smooth look to it, feels robust and the best part must be that it is made of melted guns

3 giugno 2025
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Risposta di Triwa

Amazing to hear that you enjoy the Hu39D, the backstory is really special :)

Valutata 2 stelle su 5

Cheap and not very cheerful

Beautiful looking watches let down by bad design and poor quality. It's near impossible to change the battery on my Falken As the force needed to remove the back of the case is enough (every single time) to dislodge the hands from the dial. Because of the case design this cannot be rectified unless you disassemble the watch and remove the crystal to access the dial and replace the hands. Having to do this every time the battery dies, which seems to be quite a bit as the cheap Chinese quartz movement seems to drink them up, is an absolute joke, and a fault in design. This watch is mutton dressed as lamb. And there's much better quality and value to be had from many Chinese micro brands.

7 agosto 2025
Non scritta su invito
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Risposta di Triwa

Hello Keith, really sorry to hear that you have had this poor experience with the Falken. It sounds like something else in the watch was broken the first time the battery was changed, causing the hands to fall off each time you change the battery now. If possible, please reach out to us at info@triwa.com and we can troubleshoot the watch together. Thanks //Zach

Valutata 4 stelle su 5

love the sunglasses

I love the sunglasses I got. The website experience is not the best via phone but works just fine on the laptop.

7 luglio 2025
Non scritta su invito
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Risposta di Triwa

Lovely to hear that you like the sunglasses. If you'd like, you can message us what you did not enjoy about the web experience on the phone to info@triwa.com. We would appreciate it greatly :)

Valutata 1 stelle su 5

The worst experience ever!

Since making the purchase on July 7, 2025, I have had multiple problems. First, the items did not arrive in Berlin within the two days stated in the purchase order. Later, I requested that the recipient's name be added to the address, but it was not possible to modify it. As a last resort, on July 21, 2025, I requested that the items be shipped to Colombia or that I be refunded the amount I paid. However, your customer service email, is inefficient and incompetent. They do not respond, address communications, or even acknowledge receipt of communications. I am extremely disappointed and indignant because I have received no customer service. I strongly encourage you to review your distribution and customer service systems, as they are inadequate. It is my profound hope that you will ultimately reach a resolution to this quandary, as it has thus far proven impossible to receive the purchased items or obtain a refund.

7 luglio 2025
Non scritta su invito
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Risposta di Triwa

Hello Nohora, really sorry to hear that there has been trouble with your order and that our customer service has not been up to part when it comes to helping resolve the issue. We send orders within 2 days and aim to send them within 1 day at the moment, if there is anywhere that you have noticed that it says that delivery is within 2 days, we would greatly appreciate if you could point that out, so that it can be adjusted. Please reach out to info@triwa.com and I will make sure to help you ASAP //Zach

Valutata 5 stelle su 5

Robust och tuff klocka…

Smidig och snabb leverans av en klocka som verkar ha precis det jag önskade: robust, tydlig urtavla, tuff design, vattentålig och bekvämt armband. Dessutom tillverkad av återvunnen plast från haven.

22 luglio 2025
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Risposta di Triwa

Otroligt Anders! jätteroligt att du inte bara uppskattar klockan utan även servicen att få hem den :)

Valutata 5 stelle su 5

Triwa is a nice brand.

Competitive pricing.
Fun styles.
Fast shipping.
Good support.

I own a bunch of their watches and I like them all.

17 luglio 2025
Non scritta su invito
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Risposta di Triwa

Amazing to hear Leo :) Looking forward for you to see the new watches!

Valutata 5 stelle su 5

Snabb service o så fick/ska jag få …

Snabb service o så fick/ska jag få tillbaka de pengar jag lagt ut för nytt batteri.
Man kanske kan tycka att ni bör kolla att batteriet är fräscht o nytt innan ni sänder iväg den till köparen.
Å varför skickas denna önskan ut på engelska????? Fint om den kunde rikta sig till kunden i det land klockan hamnar. Det är ju vad jag förstår ett svenskt företag?
Vänl
Eva

15 luglio 2025
Non scritta su invito
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Risposta di Triwa

Hej Eva, skönt att höra att vi kunde lösa det på ett bra sätt åt dig. Detta är absolut något vi tittar på! I dagsläget kommer denna önskan ut på engelska då många av våra kunder kommer från olika länder, men en språkanpassning är definitivt ett bra förslag som vi ska ta i beaktning.

Valutata 3 stelle su 5

Easy to order, but disappointed in customer service

Easy to order, and I received the item quickly.
I dropped stars because I previously emailed the company on 28/05/2024 about the watch (which was a limited release, but no longer showing), asking if there was a way to source one, or stockists that might have some, and I was completely ignored. Not even a "no, sorry".
It was coincidence that the watch came back and I saw it in time. It soured my view of Triwa (who I had previously bought from).

18 giugno 2025
Non scritta su invito
Logo di Triwa

Risposta di Triwa

Hey Amanda, really sorry about this. As you might have heard, we went through a major reorganization in 2024, with most of the heavy lifting done during the first half of the year. This was likely the reason you didn't receive a response. While I understand this has been a frustrating experience for you, I want to assure you that all your future questions and thoughts will be handled promptly and properly //Zach

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