I recently put in a claim for our cat's vet bill. The whole process was smooth, the communication with the company was faultless and my claim all went through within 2 weeks. I would definitely cho... Leggi di più
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Whilst all the people I dealt with at Trent (on behalf of Lifetime Pet Insurance) were polite, friendly and kind, I did have to ring a number of times to establish why there was a delay in processing... Leggi di più
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Going through a health scare with a pet is stressful enough without having to worry about complex paperwork and financial logistics. Our recent insurance claim was handled seamlessly, and I couldn... Leggi di più
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Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Informazioni di contatto
Love Lane, GL7 1XD, Cirencester, Regno Unito
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,4
Eccellente
2K recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Extremely responsive to all enquiries…
Extremely responsive to all enquiries and helpful throughout the claim process. I would recommend them
15 giugno 2026
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Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I will never take out insurance with…
I will never take out insurance with this company ever again happy too take my money bit will always find ways to not pay out in the small print avoid these my previouse insurance I never had a problem but due to company cease trading had to shop elsewhere and I mistakenly chose these BIG MISTAKE have cancelled all payments as a waste of money not there when u need it most if you must go elsewhere
17 giugno 2026
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Risposta di Trent Services
Dear Mr Deans,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
No hesitation in renewing or recommending.
I would happily use again and I would definitely recommend to anyone else.
I've had to reclaim a substantial amount of money and have found the process easy and stress free. When I've had to call Muddy Paws, it was easy to get hold of a person to talk to and when I did they were helpful, supportive and friendly.
Thank you for your help and wonderful service.
12 giugno 2026
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Risposta di Trent Services
Dear Mrs Mellor,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Simple & straightforward.
Simple & straightforward.
No problems at all in setteling my claim. Paid promptly as expected.
Only one small suggestion for improvement. The online form needs to have a clear instruction to enable you to save your data input. You as would be expected, need to input a fair bit of detail which you do not neccesarily have to hand, and the form can reset and not store your input data if you take to long sourcing something. Have a save buttom or extend the timeout period.
2 giugno 2026
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Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
A test of any insurer is how they…
A test of any insurer is how they respond to you in tough times and these guy did an incredible job. They were quick, concise and resolved the claim very quickly. I would highly recommend them to anyone that is looking for Pet Insurance
2 maggio 2026
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Risposta di Trent Services
Dear Mr Moate,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Efficient service
It was all pretty efficient and not difficult to make the claim. I’ve never made a pet insurance claim before so didn’t really know how it all worked. It would have been great to have some sort of pre-authorisation possible or some kind of indication that the claim would be accepted. It was slightly nerve racking paying out so much money on the treatment without knowing it would be covered but I guess that’s just how these things are done. Pet ownership can be an expensive business, so I’m glad I had this cover in place and the claim was accepted.
22 maggio 2026
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Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claim was settled with great…
The claim was settled with great efficiency.
The only complaints are that I was charged excess twice even though the last surgery was for an ongoing claim.
Not having an online portal to login to is pretty annoying though.
5 maggio 2026
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Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Great customer service
My claim was handled quickly and professionally from the initial contact to payment. I was kept informed during the process and very happy with the way the claim was dealt with. Thank you Muddy Paws.
21 aprile 2026
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Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
My Dog suddenly went blind & had other…
My Dog suddenly went blind & had other symptoms. The cost was just under £500 for tests. Quick & easy to claim online, they contacted my Vets for information. After paying the excess and 20% because he is 9, the remaining payment was paid into our account within 3-4 weeks.
We claim every year for an ongoing condition & this claim for new illness was an easy process
16 aprile 2026
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Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Payment explained
Amount to be paid explained clearly and paid within 2 days of conformation email.
11 maggio 2026
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Risposta di Trent Services
Dear Mr Jones,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very fast efficient service paid out…
Very fast efficient service paid out very quickly
22 aprile 2026
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Risposta di Trent Services
Dear Mrs Ferguson,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Dealt with my vets so took stress off…
Dealt with my vets so took stress off me with the claim.
19 marzo 2026
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Risposta di Trent Services
Dear Ms Clarke,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I think letting customers know how long…
I think letting customers know how long the process takes would be helpful.
Its a hard time financially and some of us are living hand to mouth and trying to do right by looking after our pets. Cost of living has made things hard so timely and timescales can be helpful.
Otherwise, my claim was dealt with ok.
Not everyone is au fait with terminology and processes, I think that too would help when you're first claiming. Some things I wasnt clear on and worse off after asking, not helpful when youre already stressed.
30 aprile 2026
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Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Easy process
Easy process, money came quickly.
I would have preferred more transparency with the handling of invoices rather than them going direct to the vet to obtain
15 aprile 2026
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Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Vinny the Weiner Dog
Very kind and efficient no hassle service...if we can ever bring ourselves to get another pet we'll definitely use Muddy Paws again...many heartfelt thanks
16 marzo 2026
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Risposta di Trent Services
Dear Mrs Sartain,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claims process is extremely slow
The claims process is extremely slow. We submitted the claim on the 9th March and were informed on 28th April that settlement was being made. I don't feel that 7 weeks is acceptable.
28 aprile 2026
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Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
God Send
Unfortunately I found myself needing surgery on my knee. And having to have time of work, I contacted Trent for help, and they were extremely helpful and polite. Once all the initial forms were completed the payment was quick to follow, they even back dated my payments because the doctor was slow to do their bit of the form, they were an actual god send in an uncertain time of no sick pay...thank you
30 aprile 2026
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Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Straight Forward and Easy to Navigate
Very easy procedure from start to finish. The system navigates the claim in a very straight forward way without over complicating things.
24 aprile 2026
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Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Medical illness insurance
I’ve been paying for the insurance for a number of years, this is for bring off work due to ill health and this’s the first time I’ve ever used it. The claiming process was made easy by the staff who were very helpful. The only thing I would say is I wish I’d paid more as my claim wasn’t enough to cover all my needs.
5 febbraio 2026
Non scritta su invito
Risposta di Trent Services
Dear Mr Gibson,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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