After losing our beloved dog in a tragic accident, everyone I had Contact with was extremely compassionate and kind. I didn’t feel rushed or pressured to submit my claim until I was able and it was d... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I recently put in a claim for our cat's vet bill. The whole process was smooth, the communication with the company was faultless and my claim all went through within 2 weeks. I would definitely cho... Leggi di più
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Every thing seems to take a long time and constantly chasing. Quick enough to take your money but never pay the full claim. Deduct money for admin and other items . Will be changing insurance at renew... Leggi di più
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Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Informazioni di contatto
Love Lane, GL7 1XD, Cirencester, Regno Unito
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,3
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Quick response with each claim and…
Quick response with each claim and helpful staff.
23 febbraio 2026
Non scritta su invito
Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Excellent
Our claim was submitted directly by our veterinary practice and was readily accepted - we obviously had to pay the excess but were really pleased with the amount paid by the insurer - would recommend them having been with them for many years and having made a small number of claims.
18 febbraio 2026
Non scritta su invito
Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great communication
Great communication. Friendly reliable service. Fantastic value for money.
11 febbraio 2026
Non scritta su invito
Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Dreadful
Husband is now back to work and still hasn’t had any payment from the income protection policy . Absolute shitshow . Apparently it’ll get backdated , pity bills and life doesn’t .
12 febbraio 2026
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Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Good service and easy to deal with.
Good company to deal with, I have no complaints.
11 febbraio 2026
Non scritta su invito
Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Cora was amazing
Cora was amazing, broke everything down and made it really easy to understand.
I hope the rest of their service is this good
11 febbraio 2026
Non scritta su invito
Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
My dog was really poorly and I had to…
My dog was really poorly and I had to use two different vets, one for after hours care as well as my own vets. The claims process was incredibly straightforward and being able to speak to someone without being on hold for a long time was so reassuring. I've been so pleasantly surprised and payment was so quick. I'm really impressed.
20 gennaio 2026
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Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Swift claim processing and great…
Swift claim processing and great response to queries.
30 gennaio 2026
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Risposta di Trent Services
Dear Ms Sanders,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Staff amazing
Staff amazing. Helpful friendly. Sorted everything out nothing to much trouble.
22 gennaio 2026
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Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Withhold money for months
Withhold money for months, try all avenues not to pay out.
Made my whole injury experience along with losing my job even worse.
31 gennaio 2025
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Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Easy to make the claim and excellent…
Easy to make the claim and excellent communication throughout.
9 gennaio 2026
Non scritta su invito
Risposta di Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Awful customer service, awful complaints handling, unknown catches why not to pay out.
Awful customer service, awful complaints handling, unknown catches why not to pay out. They insisted that you must continue to pay the full years premium still after your dog dies. Refused payment of vet bill’s etc.
I put in a formal complaint and never had it answered.
I’ve never seen a penny of any remainder pay out still. That was 8 months ago.
After losing our wonderful family dog, their lack of empathy and tact really was top class nastiness.
RESPONSE TO TRENT SERVICES REPLY.
Trent services was the handling department for lifetime pets when my claim went through
5 maggio 2025
Non scritta su invito
Risposta di Trent Services
Dear Mrs McKendrick,
Thank you for taking the time to give your feedback. We have raised this with Lifetime Pet Cover who will be in touch in due course as Trent Services is no longer their claims handling company. If you do have any questions in the meantime, please call Lifetime Pet Cover on 020 3750 0022.
Kind Regards,
The Trent Services Team
I've had my dog covered for over 8…
I've had my dog covered for over 8 years with Lifetime pet cover. Never had a problem with the underwriters, Trent Services. However, last year they changed to another underwriter where there was No end of problems especially when dealing with an ongoing medical issue.
After a number of long serving customers complained they switched back to TRENT SERVICES. We renewed in October 25 & had to put in our 1st claim regarding medication. I had a phone call within a few days wanting more information & it's been resolved & funds paid directly into our account with no hassle.
Would highly recommend
5 gennaio 2026
Non scritta su invito
Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I am very impressed with the turn…
I am very impressed with the turn around time with Trent Services. Much better than Covea!
I’m only a few claims into this year’s insurance with Trent and may your good work continue.
16 gennaio 2026
Non scritta su invito
Risposta di Trent Services
Dear Mr Jackson,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claims were paid promptly and it was stress free
Claims were paid promptly and it was clear every month what I needed to submit and when. Forms and evidence was a bit fiddly but no issues being paid out each month. I can't thank you enough, a stress free claims process during a very stressful period of my life. Thank you.
14 gennaio 2026
Non scritta su invito
Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great company, well worth it
Trent services were great with my recent claim and it put me at ease knowing I would still be able to manage my bills whilst off long term sick. They were very helpful in answering any questions I might have and responded quickly to any concerns.
14 dicembre 2025
Non scritta su invito
Risposta di Trent Services
Good morning/afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The person I spoke to on the phone was…
The person I spoke to on the phone was helpful, understanding and experienced. Completing the online claim form was straightforward, and the claim, regarding our lovely Labrador, was settled expediently.
18 dicembre 2025
Non scritta su invito
Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
A very difficult process and experience
A very difficult process and experience
Following being made redundant and making a claim on my unemployment insurance that I have paid into each month for many years - I found that the process of dealing with Trent to be extremely painful and frustrating. Several different people dealt with the claim (which is to be expected) but mostly they had not fully looked at previous correspondence. On a number of occasions information would be requested and subsequently sent and then repeated requests for the same information would be issued. Then more requests for further information would be issued. Then when claim was finally accepted the dates were incorrect and I then had to prove what the dates and periods should be. On the whole a very unpleasant experience and you can't help but feel that they think you are trying to make fraudulent claim despite being policy holder for so long. This does not feel great particularly at a time when you are actively seeking new employment which in itself can be very stressful. Needless to say that I am now assessing whether it is worth continuing any cover or not.
29 dicembre 2025
Non scritta su invito
Risposta di Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Eventually and very quickly I got paid…
Eventually and very quickly I got paid out after initially advising they would not be paying this claim, but after I complained they took it on board and raised a complaint then sent it to the underwriters and they deemed that the claim would be upheld, thank you.
2 gennaio 2026
Non scritta su invito
Risposta di Trent Services
Dear Miss Smith,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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