Travis Perkins Recensioni 

Ordered site fencing for an event. Not a great service. Tonight I have seen they are taking another £1264 out of my personal account without any explanation or warning, this is not right nor should they have saved my details for just taking money out.
Do not give them your bank details!

Great Overall Service.....It is important that when you get a great professional service you highlight it. Firstly not only was the Travis Perkins website easy to order the prices were cheaper than both Wickes and B&Q and two further added bonus was it offered free delivery unlike the other two companies advised. Plus on top of all that the website offered a further 10% off the total. This discount was not trade it was open to everyone. Also the service offered from the local depot/branch in Coleford offered great customer service and rang straight away to arrange a delivery slot. The slot was agreed and they turned up with on time and pre warned me 30 minutes away followed by a great crane operator to delivered professionally.
Overall a great experience

Maybe ask next time when using someone’s drive way … it’s a private road so I could ………

Please ask next time eh

The customer service and cooperation form the Hire department in TP, Stowmarket was first class . Booking was easy with Gavin and he provided a knowledgeable overview of the scaffolding tower for hire. Ben in the Hire team was extremely helpful, friendly and provided a reassuring service. A true credit to the company.

Great customer service from the office to delivery. Delivery was efficient, and the materials were carefully, and accurately placed where I asked.

Went onto travis Perkins site this morning to find out the type of sand I needed and the cost for putting over block paving .they suggested kiln dried sand and the cost includes the v a t at £5.75 per bag and to check it was available to collect ….got there and was charged £6.22 per bag ?????. He said that that price doesn’t include the VAT although it clearly states it at &5.75 per bag fully inclusive..after having a crap experience at this store earlier in the month I thought it was possibly a off day for them and I’ll give em one more chance !!!!!!!!!!either update your website to contain correct pricing structures. service very polite .quality of product as explained on the website .but alas you’ve let yourselves down again .i was wrong to give your company a second chance .please explain to me about this overcharging

I hired a ladder from Travis Perkins, and the entire process had terrible communication and hidden charges. On the day of scheduled delivery, I heard nothing, and by 3:30 PM I had to call them myself only to be told the ladder wasn't even in stock. They were fully aware of my order and simply didn't bother to reach out or inform me that I wouldn't be receiving it. I rescheduled the delivery for three days later, and while it arrived then, no new invoice or details were provided. Assuming it would be collected as originally agreed, I was subsequently hit with an unjustified late return charge. After calling in to complain, the ladder was finally collected and I was assured I’d be refunded both the deposit and the late fee. However, when the refund invoice arrived, the amount was wrong because it turns out they tack on a collection charge after the item is picked up, rather than including or explaining it when you make the initial purchase and hire deposit.
Zero proactive communication, chaotic invoicing, and unexpected fees at every turn. Absolute shambles of a company and process. I will never hire from them again and strongly advise everyone else to stay away.

Craig from Gloucester branch always reliable and helpful . Great service

I placed and order with Travis Perkins for a delivery to be made on Saturday 8th August . Received a text on Saturday morning to say driver Kwasi would deliver between 9:45 and 11:45. No delivery and could not contact the store as it had closed. Don't know when the delivery will be done. Also no way of contacting anyone in Travis Perkins over the weekend. really poor

Staines branch shut for an hour at lunch stating they had lack of staff. When they opened they had at least 5 staff siting around chatting.
I asked for a part, the guy said they don’t do what I asked for. When I told him the website said there were 3 in stock he told me the website can be wrong. I asked him to look and gave him the code. He checked and said he would look out the back but immediately came back with another guy who said they don’t do those parts. Again I said the website says there are 3 in stock. He asked if I was sure it was their website! Eventually they looked and came back with it. Terrible service!

Jack delivered my hired ladder today even though I only ordered it this morning and should have had to wait until Monday for delivery. I had arranged for a friend who is only free at the weekend to help me cut my out of control hedge tomorrow so really appreciated everyone’s efforts to get it delivered today !
Jack was so helpful and polite I wanted to leave a review for his manager to see , he is a credit to your company!

Bought some postcrete from the Ayelsford branch, as it was 30p cheaper per bag than B&q, Wickes, etc online. I was going to purchase it online and then pick it up at the store, but decided to just go to the store and buy it. When I looked at my receipt, it was 66p per bag dearer than the other stores. Why advertise at that price, when it is completely different instore?

I bought slabs and sand and o was asked if I had an account, I replied no. But the sales person failed to ask if I eould like to open an account. Which would have saved me a substantial amount of money, as a result of that I ended up paying g full price.i ended up having to go back as I got the wrong sand and got the correct one, it was the same sales person. I said to him about not asking if I wanted to oped up an account, he just replied no I didn't, in a rude manner, being a pensions I could have appreciated being ask to save me some money . He didn't seem to care. Thank you Travis Prekins

I bought a lintel after seeing their advert on their website, for quick next day delivery. I order after seeing its availability in the Manchester branch in my neighbourhood on higher price than market as i needed it quickly. After 2 days when it didn't arrive I phoned them they said it is not available and would probably take 2 weeks. I got annoyed then at least they should have told me themselves quickly but they didn't bother. Then I asked them to cancel it as I would go somewhere else as I needed it urgently, they confirmed the cancellation. However i had doubt cancellation over phone after previous experience , then I requested in writing by email to cancel my order as they were unable to deliver as promised. They replied me that cancellation had been done and refund would be issued. But, it didn't happen and today I received call from Manchester branch to confirm my name and address again despite I told them in writing, that is how these so called big companies try to teach individual consumers for cancellation even when they are unable to complete the order as per information displayed on their website. And keep using their money gir long time. Why don't they wait to take money until they are ready to deliver but when there is cancellation they take weeks to refund. Pathetic service from them.

This was the most unprofessional delivery experience I have encountered. The driver arrived three days later than the scheduled delivery date, which completely disrupted my weekend plans. There was no apology or explanation for the delay. When I politely asked why the delivery was three days late, the driver ignored my question entirely, returned to his vehicle, and drove away without saying a word. The lack of communication and basic customer service was extremely disappointing. Chesterfield.

The service and staff at the Balby Tickhill store are fantastic. The hire desk is very reasonablely priced which is a huge bonus.

Staff were extremely helpful during our visit giving helpful and. Got effective advice.

My husband has hired from this firm for jobs however on this occasion they have fallen short. He has hired towers and basically they have taken money and not paid it back. I would not hire from this company ever again which is a shame, but if you do be very careful how they take your money as because they fail to collect it appears they believe that you should pay them for another weeks hire because they couldn't collect on time. Even though you have only used it for three days. They expect you to pay for two weeks. Have been to the shop and asked for a refund many times and been assured it is being processed. Communications with customer service over two weeks with a complaint and no further on. Poor customer service. Being assured you will resolve it. 29 days later and still no money.

Received order nice and early. Sending a text out with times is a great idea.
The lorry turned up and i didnt think it would fit thru the gate but Andy made it fit. Great bloke full of smiles and chatty very helpful. Andy is a god send to the company. Keep it up chap.

Beyond useless, awful experiences and constant excuses. Receiving part orders instead of full orders without being given prior knowledge, waiting weeks and weeks after the delivery due date without even telling me. Then to top it off an order that was due to be delivered last friday turned up with most of the order missing. I was told it would be delivered on the monday ( not a big deal ), monday comes and goes without so much as a text or email. I was told items would be with me Tuesday (didnt happen ), went into branch after having my emails ignored and was greeting by a lovely lady from Leominster branch who couldn't of been more helpful. Not only was my order not on site yet they hadn't even bothered to pencil it in for a delivery date. Thankfully she put a delivery date of thursday and double checked when the items were coming.( Ive dealt with Leominster a few times now and they have always beeb brilliant. )
I asked again will the delivery definitely be happening thursday as I need to order equipment for the job. Again I was told yes definitely. Well surprise surprise I got a email to say the items now wont be delivered until next tuesday at the earliest. Not even a phone call !!! A poxy email !!! Talk about not caring about their customers. Im now over £100 out of pocket for equipment hired that I can no longer use and will need to re hire. Another branch less than 12 miles away has 270+ of the outstanding item so why not get them to deliver it. Let's see the excuses they come up with on the phone tomorrow. Hopefully I can have my order and my account changed to Leominster.