Christine was so helpful and kind from the outset. She was even keeping in contact with me outside of her working hours to make sure myself and my partner secured the deal we wanted, which I just thi... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Just booked for Disney Orlando. Had a lot of questions and Christine was happy to answer them all. She respected my budget and made me feel at ease to finally take the plunge and book. Feel reassure... Leggi di più
I had such a great experience booking with Travel Planners, made even better by having a personal travel agent Paula. Everything is so easy, Paula was able to accommodate all of my questions and reque... Leggi di più
Great planner, got best deals etc , paid deposit, then all goes downhill.. Dates/times/hotel changed before asking price same tho . Asked for confirmation invoice updates etc ,, still waiting after... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We have a team of experienced and well trained travel advisors, and you will be assigned your own personal advisor, be given their direct telephone number and email address and looked after like a real person, not a number! At Travelplanners we specialise in tailoring the perfect worldwide holiday itinerary and have negotiated great value rates for flights, hotel and car rental whether you are travelling for business or pleasure.
Informazioni di contatto
Saxon House, 27 Duke Street, CM1 1HT, Chelmsford Essex, Regno Unito
- 020 3542 8888
- sales@travelplanners.co.uk
- www.travelplanners.co.uk
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Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Keep clear of this company
Stay away from this company ,they take your money then alter the itinerary and blame everyone else,they are not interested in you once they get your money,will never deal with them again

Risposta di TravelPlanners
5 star service !!!
Absolute 5 star service from Paula… she has just booked our group of 7 a fantastic holiday to Orlando next year. Nothing was too much trouble.., Paula was very patient with all our questions & got us a great price. Can definitely recommend Paula at Travel Planners,.. thank you !!

Risposta di TravelPlanners
Florida Holiday 2026
Normally would phone a number of companies for a holiday, where it would be probably about February before booking this. Contacted Travel Planners late October and spoke to a Paul Corderoy where this rep had excellent listening & communication skills.
We covered lots of items as to the booking of this holiday in Florida where Paul listened and gave good advice regards what we were looking for. Contacted Paul a number of times during November as to the holiday, where he was found to be very helpful.
On the 19/12/2025 I decided to book the holiday with Paul and did not speak to any other company due to feeling that Paul was very trustworthy and I believed gave the best price that he could get.
I would recommend Paul and Travel Planners as to booking a holiday and will use them during future holiday bookings.

Risposta di TravelPlanners
Spot on Service from Steve!
Over the past year, I have consulted with Travelplanners on several occasions while coordinating a 2027 group holiday to Orlando for eight people.
I have recently secured a booking through Steve, who provided the most competitive pricing I encountered during my research. While I cannot yet comment on the end-to-end holiday experience given the departure date, the service to date has been exemplary. Steve has been remarkably efficient, tailoring a package to meet our specific requirements and maintaining prompt communication throughout the process. I am very satisfied with the experience thus far.

Risposta di TravelPlanners
They cared about our desires
I am not a fan of being sold to, and I never felt anything other than our requirements came first. Not once did Sean Miller, (our contact) try to close the deal, it was only when we were truly comfortable with our holiday plans, did we suggest moving forward with booking it. You never get that sense of care from Online bookings or a holiday APP!! Thank you.

Risposta di TravelPlanners
Great company, making it all very easy!
Paul Corderoy made the whole process of making a group booking (with some very fussy group members!) an absolute breeze. Valuable recommendations, good advice and lots of patience. Would highly recommend Paul, and Travel Planners who he represents

Risposta di TravelPlanners
Excellent stress free holiday planning
My experience finding and booking the perfect holiday with Paula was excellent. I’m extremely picky and had already spent hours researching the most suitable cruise from Miami, but with a large family I needed help identifying the best multiple cabin option to suit our expectations. Paula understood what I was looking for and gave me a number of options to choose from with speedy responses to my queries and date changes. I will definitely be recommending Paula and Travel Planners to friends and family!

Risposta di TravelPlanners
Having just booked a holiday with Paul…
Having just booked a holiday with Paul I thought I leave a little review. To be fair I must have a bit of a pain having idea of a few different multi location holidays before settling on one. Paul helped up sorting out length of stays in the different location based on our interest's. We are now looking forward to a well planned get away.

Risposta di TravelPlanners
Outstanding service from Paula
Outstanding service from Paula. No sales pressure, extremely helpful and knowledgeable, accommodated our specific requests quickly and efficiently. Excellent value for money for a holiday of a lifetime! Thank you Paula!

Risposta di TravelPlanners
I have used Travelplanners to help me…
I have used Travelplanners to help me navigate through the process of organising a dual base holiday in Florida in the summer of 2026 for my wife and I, but also to link in with our daughter and her family when we arrive over there. Paul Corderoy expertly guided and advised us on the logistics whilst securing the best price as well. First time we’ve used Travelplanners but we’ll be returning as customers in future.

Risposta di TravelPlanners
An easy 1 star
Honestly wish I could have given a 5 star rating but they lacked a back bone to help their customers.
I booked a 6 week tour through the US with Travel planners and everything went so well for the most part until we got to a couple of hotels and they had no booking for us, quickly sorted though without the need to make a call until we hit Chicago.
We stayed at the Ambassador Hotel and had the most horrific experience, basically no booking existed, obviously not paid for and I was made wait for around 3 hours to get it sorted. This is part of a wider issue with the hotel.
After getting it sorted and about to check in we were told that there was a charge of approx. $200 for check in that paid for breakfast, drinks etc. We were told nothing of this beforehand so Travel Planners were polite enough to cover the costs as long as we were happy to pay it for the time being.
On the morning of checkout I then get another charge of approx £260, I went to reception and was verbally abused by two men and found out that travel planners still hadn't paid.
So of course I contacted them and explained it, they refunded the payment for the breakfast voucher thing but still to this day have refused to refund the price of the hotel stay as the hotel told them they charged the virtual card on record.
I have asked for proof (denied), I have proven that the money was taken from me both from invoice from the hotel and bank statements showing it and never had it returned.
They have basically accepted the lies from the hotel and never once backed me (with proof in black and white) and then after multiple back and forth discussions, just ignored me.
This was my honeymoon/first anniversary we were celebrating and in all honesty it put a huge dampener on the whole thing as we were down and extra £400+ for our holiday as Travel Planners failed to do what we paid them for...
Pay for everything.
I can say hands down, the worst travel agents I have ever dealt with now, which is a shame as Paul Corderoy that booked and planned it was excellent.
Customer service don't have a backbone to help their customers.
As you can see from my reviews, I only provide a review when I feel it's necessary to voice my opinion as I don't like scrutinising a company but this has played on my mind for months now.
My advice to any future customers would be, be very wary, even with all our hotel vouchers recieved we still had issues at multiple hotels.
Other than that the holiday was great but certainly no thanks to Travel Planners as a company.

Risposta di TravelPlanners
I've used Travelplanners a few times…
I've used Travelplanners a few times now and they have always been helpful, trustworthy and the price has always been the best.
Paul Corderoy has been the main contact and has been very knowledgable and friendly and always helpful.
Definitely recommended.

Risposta di TravelPlanners
5⭐️ Service
I booked with travelplanners in November 2024 for our October 25 holiday. We have just returned and had a fantastic time! All bookings for the hotel and cruise went smoothly and seamless, We did have some amendments to our flight times from virgin but travelplanners were helpful in finding alternatives to suit. 5⭐️ thank you!

Risposta di TravelPlanners
Excellent customer service
This is our 3rd time of using travel planners to book our Florida holiday, this time we got a lady called Paula. Her customer service was excellent, she was very chatty and even shared our excitement. She looked for the best deal for us and answered all our questions straight away with her excellent knowledge. We were shopping around to get the best deal and we did but I mainly wanted to book with Paula as she was so attentive and good at her job. We have always had a very good experience with travel planners.

Risposta di TravelPlanners
Hi I’ve been using travel planners for…
Hi I’ve been using travel planners for years to travel around the states and more.I must say over the latter years I’ve been booking directly with Paul corderoy who has went over and above to meet myself and wife’s needs.After returning last month right back onto Paul and booked again for next year for Florida and a cruise.Thanks Terry

Risposta di TravelPlanners
Would like to say Paul Corderoy at…
Would like to say Paul Corderoy at travel planners was amazing at tailoring our holiday to suit our requirements. His professionalism was outstanding and very prompt at responding to my emails. Will definitely recommend Paul to anyone wishing to book a holiday. Thank you

Risposta di TravelPlanners
Documents
Disappointed the company could not supply paper copies of my documents, Insisted they be supplied via email

Risposta di TravelPlanners
Ohhh my day’s I have travelled quite a…
Ohhh my day’s I have travelled quite a lot but the service a got from Travelplanners was second to none. From the first contact with them to the last they were nothing but brilliant. Sean Miller was super star. He was efficient, knowledgeable, and nothing was too much trouble. Always on the end of the phone to answer any queries and ready to amend anything. I was soooo impressed with him that I will go back to book other holidays with this company. So stress free. Thanks Sean.

Risposta di TravelPlanners
5 Star Service
The polite and friendly male holiday representative we have used on many occasions for Fly Drive holidays to the United States.
Has always been very helpful and goes out of his way to make sure the organisation for our holiday is perfect.
This male representative is a credit to your company.

Risposta di TravelPlanners
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