Transparent Communications Recensioni 637

I spoke to Kaya, a member of the Transparent team on the phone, she was able to advise me on an item suitable for my requirements, at a reasonable price point too. She even made a specific package deal and uploaded it to the website for me. The item arrived the next day, and is working perfectly.

Really helpful and quick to provide a quote for some touch screens and receipt printers for our cafe. Products arrived promptly and we've been very happy with them.

Excellent pre-sales service, delivery and prices.

Excellent service, great prices and got the delivery out to us the next day with a late order that day placed.... excellent

Simple ordering process and prompt delivery of the Verbatim Charging Plug I ordered.

Great customer support and experience with Kaya and the team.

Saw the TV we wanted, ordered online and received the next day. Really happy with the process and delivery.

I bought a scanner based on their website claim that it scans “artworks with detail.” After testing, I found it unsuitable for my artwork needs and learned from a professional that I’d need a higher-resolution model.
I requested a return within 14 days, but the company refused a full refund, even though I handled the item carefully and returned it in perfect condition with undamaged packaging.
They ignored my legal right to cancel under UK distance selling laws and tried to charge a fee. Extremely disappointing. I tried to resolve it fairly but was met with poor customer care.
Stanka

They gave me a great price on my monitor and delivered it the next day. Excellent service

Disgusting ! Bought a pc power supply 3 months ago and the item just died. I spoke with them about warranty and they sent me to Asus and Asus back to the place from where I bought the item. Still waiting just for a call from them, not just to refund my money back

I placed an order on 24th May for £754 which was then cancelled on 1st June prior to dispatch. I was then informed the refund would be processed asap.
More than 6 months later i still DO NOT have my refund or my goods and they refuse to respond to any of my emails. I have emailed on multiple occasions to chase my refund with no response. SCAM company AVOID at all costs.

Really impressed - I placed an order for the last item in stock which was actually unavailable; I was really impressed with the comms from the company letting me know via email that item was out of stock and giving the option to wait whilst it was back order or cancel the order.
I just felt the situation was dealt with really professionally by the company. The item arrived from back order and was sent out much earlier than the due date I was provided.
The experience means I will check the company before checking other suppliers as I appreciated the excellent customer service approach! Thank you!

Polite customer service but declined my order without any attempt to make things right due to an error in their internal system that showed a lower price on my end. Missed out on a second-best deal for the component because of that, which is a bummer. May be less risky to pay slightly more but go with a tried and tested supplier.

I ordered a mid-range Viewsonic monitor. I was sent a value range monitor with a different SKU. When I pointed this out, they fist suggested I was confused. After disabusing them of any idea that the confusion was on my end with my order and shipping confirmation emails, they blamed a problem in their system and offered a return. So far, they are refusing to fulfill my order in good faith. The page I ordered from appears to have gone through a few edits in the time since I've ordered. The URL path still refers to the mid-range monitor I ordered, but the content has changed to market the value range monitor. I find this to be a little suspicious.

If I could give them -5* I would. Ordered 2 Gaming PC Cases because they have extra £20 off from nearest competitor. Paid extra £10 for next day delivery. No email updates, no items arrived even after 3 working days. Rang them, they said they had an offer on them and the system glitched and the order is 'stuck'. Was told I'll get an update if they can get the cases sent out at the promo price or will be refunded. 2 weeks later still no update. Now I will have to chase them again for the third time! Avoid at all cost. Not worth the headache.

Ordered items with costly expedited shipping for a Saturday delivery. Only had an order acknowledgement, no detail on shipping. The items never arrived on site on the Saturday. Team on the following work day did their best, but a little frustrating.

Ordered a product which was not compatible which I wouldnt have known as the photo on the website did not display the connection type in the photo. I asked to return the item and was informed that the restocking fee is higher than the products cost (£15). Terrible customer service in my opinion.

18/04: Absolute joke they then go on to leave my company a bad review for purchasing a product from them! Avoid at all costs! Scammers

Fast and efficient delivery of a quality product. Very pleased.

Placed a few orders, items delivered on time
Very Good!!