Transact Wrap Recensioni 

227
TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Easy platform: The online system is clear and simple to use. Great support: Customer service staff are always helpful and polite on the phone. Fast process: Buying and managing investments works... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Transferred all of my pensions to Transact to hold them all in one place. One of the other providers was making it very difficult and putting obstacles in the way but Transact was on their case regula... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Transact's phones are always answered promptly which I must say is a refreshing change these days... Website very user friendly... Huge range of investment funds including many individual equities... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had several questions about my pension as i am recently retired but my working knowledge of finance is not too great. However, i needn't have worried as Transact couldn't have been more helpful to m... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizi finanziari non bancari

Scritti dall'azienda

Our award winning, market leading wrap service already has a loyal following from a large number of financial advisers and planners in the UK. We provide a wide range of financial planning tools and comprehensive reporting, alongside an extensive range of investments and tax efficient wrappers to make the management of portfolios as easy and efficient as possible.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

227 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(227)

90 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I've been using transact for 3 years

I've been using transact for 3 years, the team have been first class in every aspect, communication on a weekly basis is very detailed, the confidence it's given me in my decision to retire was very much appreciated. James Faley has been a huge help in me plotting my future he's a credit to the team.

5 gennaio 2026
Non scritta su invito
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Risposta di Transact Wrap

Thank you for taking the time to share your feedback. We are pleased to hear you are happy with the service received from both Transact and your Financial Adviser.

Valutata 5 stelle su 5

Very easy to move money

Very easy to move money between different products to make the most of my lifetime ISA allowance

19 dicembre 2025
Non scritta su invito
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Risposta di Transact Wrap

Thank you for taking the time to share your feedback, this is great to hear. It is really important to us that Transact Online is easy to use.

Valutata 5 stelle su 5

Good presentation of detail.

Well presented and comprehensive information made readily available.I particularly like the report function which enables detailed historical valuations and performance data.

18 dicembre 2025
Non scritta su invito
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Risposta di Transact Wrap

Thank you for taking the time to share your feedback. It is really important to us that Transact Online is useful and easy to use, so this is great to hear.

Valutata 5 stelle su 5

Excellent platform and customer service

Excellent platform and very easy to use.

I recently had dealings with Kirsty Siobhan Burke and her Client Operations team and they we very knowledgeable, efficient, professional, and courteous. They were always a pleasure to deal with

17 dicembre 2025
Non scritta su invito
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Risposta di Transact Wrap

Thank you for sharing your experience. We are so pleased you are happy with the service provided and have passed on your feedback to Kirsty and the team.

Valutata 5 stelle su 5

Consistent performance and easy to use…

Consistent performance and easy to use website. Would recommend.

13 dicembre 2025
Non scritta su invito
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Risposta di Transact Wrap

Thank you for taking the time to leave your feedback. It’s really important to us that our website is easy to use, so this is great to hear.

Valutata 5 stelle su 5

Clear and efficient

7 dicembre 2025
Non scritta su invito
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Risposta di Transact Wrap

We are pleased to hear that you are happy with our service! Thank you for taking the time to share your experience.

Valutata 5 stelle su 5

I have only had great service and…

I have only had great service and success on my pension Wrap
Thank you
Transact

4 dicembre 2025
Non scritta su invito
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Risposta di Transact Wrap

Thank you for taking the time to pass on your feedback. We’re really pleased to hear that you are happy with the service we are providing and hope this continues.

Valutata 5 stelle su 5

It just works

It just works. When I want to see mine and my wife’s pension login, family view job done.

1 dicembre 2025
Non scritta su invito
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Risposta di Transact Wrap

Thank you for taking the time to leave a review. We are really pleased to hear that you find the online ‘family view’ functionality useful.

Valutata 5 stelle su 5

Very Useful Platform

I have had access to Transact for the last 7 or 8 years and I find it an excellent platform to view investments.
It is easy to understand and gives plenty of detail if you need it.

27 novembre 2025
Non scritta su invito
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Risposta di Transact Wrap

Thank you for taking the time to share your feedback. It is really important to us that Transact Online is easy to use, so this is great to hear.

Valutata 1 stelle su 5

Over 12 weeks to draw down funds from…

Over 12 weeks to draw down funds from Trust. Inexcusably slow in this digital world. Would you buy from eBay with a seller satisfaction rating of 71%.Probably not.

19 novembre 2025
Non scritta su invito
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Risposta di Transact Wrap

Thank you for sharing your feedback with us. We truly regret the experience you've had. We have looked into your concerns and have been trying to reach you. Please do call us on 020 7063 8395 so we can discuss your feedback with you.

Valutata 5 stelle su 5

Long term Transact user

I'm an adviser, and I've worked with Transact for over a decade.

They aren't perfect, and they can be a bit stodgy at times, and they aren't quite as responsive as they were when they were tiny almost 15 years ago. But they're relentlessly honest, don't make many mistakes, always admit when they have and fix them. Their capability has steadily improved over that time.

We regularly review our platforms, and insurance or investment companies, and there isn't really a better overall combination for us and our clients. There are some damn good platofrms out there (and some shockers) but Transact does the job better than most of them all the time, and all of them quite a bit of the time.

14 novembre 2025
Non scritta su invito
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Risposta di Transact Wrap

Thank you for your kind words. Providing a first-class service to advisers and their clients is our top priority, so your feedback means a lot. We look forward to continuing to work with you.

Valutata 1 stelle su 5

I am a client at Transact

I am a client at Transact. I have been waiting weeks for Transact to transfer funds to another Investment company, without success. I am told that it requires the Fund Managers approval.
In this electronic environment, why is this taking weeks and weeks for the Fund Manager to make it happen?.

13 novembre 2025
Non scritta su invito
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Risposta di Transact Wrap

Thank you for your feedback, and for your response to our email. We will be back in touch as soon as we have completed our investigation into the points you have raised.

Valutata 5 stelle su 5

The website is excellent

The website is excellent. The simple format provides all the information required quickly and easily, and in a clear format. Please don't change.

11 novembre 2025
Non scritta su invito
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Risposta di Transact Wrap

Thank you for taking the time to share your feedback. Transact Online being clear and easy to use is really important to us, so this is great to hear.

Valutata 2 stelle su 5

Excruciatingly slow pace of development

Excruciatingly slow development of website plus unwillingness to integrate with consumer-facing financial modelling/analysis tools mean that customer experience is extremely restricted.

Financial solutions (pensions, ISAs etc) are good at the core, but they feel as though they haven't been developed in 15 years, falling further and further behind competitors.

11 novembre 2025
Non scritta su invito
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Risposta di Transact Wrap

Thank you for your feedback. We are constantly developing Transact Online, our online Platform, and would appreciate the opportunity to discuss this with you further. If you would like to, please give us a call on 020 7608 5452 at your convenience.

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