Trade Me Recensioni 

Got scammed on trade me asked for there help. Useless and pointless exercise. If you pay by bank transfer as most do for purchases trade me are simply have zero interested in investigating scammers using there website to defraud buyers and give zero guarantees. Guy probably still scamming under new name. They don't care got their commission.

There is no buyer protection with Trade Me. They used to sort things out within the week. Now they say they’ll get back to you within 4 weeks and then you wait 4 weeks and zero response has happened from them! Meanwhile on eBay same kind of issues are sorted out in 1-2 days consistently! eBay has real guarantee get what you ordered or your money back and that includes when sellers do a slack job of packing and the item breaks in the post, refunds are near immediately whereas with Trade Me non existent! Better to minimally use TM when buying or selling and use safer alternatives instead.

Very rarely do I leave a review, but TradeMe's quality of service truly disappointing.'

Functionally, there are many issues with both the app and website, to name a few -
Buy now only listings show as unsold when sold.
Using the withdraw from Ping button crashes the app if you don't wait at least 5 seconds.
The product thumbnails in my listings/sold/unsold are all low resolution versions, but looking through
product search, they show as expected.
If you have product attributes on a product selected, then change the product category to another category that doesn't have the same attributes, then the attributes will still stay on the listing, and you have to change back the category and select none for the attribute for it to stop showing.

And to top it off, half of their website is still using their "Old Version" and half the new, before they seemingly gave up development of that.

This wouldn't be a huge problem if they addressed it, but these issues have been present for years, without any effort to fix them. Their support team says they are aware of the issues, but they don't seem to be making an effort to fix them.

Ping disputes take upwards of 2 months to be looked at by their staff, they claim there's a "backlog" but this has been the same turnaround time for at least the last year. Seems they are under-staffed and under-resourced.

TradeMe's Ping payment processor requires staff to manually review payments for fraud prevention, which means it can take up to 4 days for a payment to clear, incredibly inconvenient for pickups, as the buyer is force to wait.
They weren't able to provide any reason why it isn't automated, like other payment providers, so I'd assume it's because they haven't allocated enough resources to develop a competent solution.

All in all, seems pretty typical for a company bought out by foreign investors.
Little to no investment in keeping the service competitive as long as it's turning a profit, until it's left behind in the dust by more competent competitors.

Sold a broken MacBook that clearly described it was broken. Guy bought then got upset he couldn’t fix it. Demanded a refund which I didn’t think was fair. Took me to tribunal. I tried contacting trademe for help, I got a reply a month later! I responded back and I’ve still not heard from them. Ended up having to refund this guy after 3 months of time wasted. Have asked Trademe to delete my account as I won’t use them going forward. No customer service at all. I’ve always used trademe and it’s just gotten worse over the years. Better off using Facebook marketplace and dealing with the automated “is the available” messages. Just don’t even bother with them.
It was also clear by the guys reviews that he had done this to other people before.

Get your act together Trademe you’re a joke!

I have been a member since the early 2000's, and had left a 5 Star review back in 2019 - which I have now deleted and updated with a 1 Star.
Something's have changed for the better, while others for the worse. Very hard to communicate with Trademe, recently had an issue with them taking a hardline with little to no consultation or feedback for what appears to be a misunderstanding from both sides. Meanwhile there are people being dishonest, scamming, ripping off honest traders, failing to pay for items, giving honest sellers the run around.
Their customer service and communication definitely needs working on.
I used to think Trademe was fantastic, but after this experience, not so much, it can be convenient, but definitely looking at other options for buying and selling, as they have lost their vibe. Sadly a solid 1/5 from me :(

The worst thing about TradeMe & the reason you shouldn't join it is because you can't just close your account. *As a buyer only, I'm not sure it's legal for them to be able to treat people like that - you have to contact them & tell them you want to leave, then it takes 3-5 days for them to get back to you. *TradeMe only works because most of the people trading on there are honest. *But a lot of people do get ripped off & you have virtually no protection if you pay for something & don't get what you paid for. *They can't force people to supply the goods or get your money back for you. *They say if you pay with Ping you get buyer protection; but I know someone who paid with Ping & got messed around terribly by TradeMe when they were ripped off by the seller, & I don't think they have yet got their money back from TradeMe.

Appalling customer service. Took nearly $600 of my money rather than paying it to a seller and a week later still haven't refunded it! Believe we are scammers because we sold a PS5 that the buyer removed the "signature only" from and it went missing. I honestly thought the buyer was the scammer as the postal service paid them out the full amount they paid, but they believed it was us despite having an account for years with great feedback!!! Turned up 4 months later with a big apology from the postal service and Trade me still think we're the scammers and closed an account down again stealing $100's from our ping account which was not refunded when they shut the account down, they probably have around $800 of our money now! THEY love making good honest people feel like criminals. The fact they still have my money is incredulous!! Giving them another 2 days before I have to get lawyers involved to try and get my own money back. TRADEME you should be embarrassed, and I believe I'm owed an apology!!!

Don’t Buy Trade me insurance. It’s a big time scam. It’s been 11 months already since May 2023 my 2 cars got bumped into each other and got badly damaged on my driveway.firstly Trademe took ages to decide on to fix my cars as they put our claim on Red flag 🚩 in their system. It means they are not interested to deal with you. Then they decide to fixed only damages after 9 months wait and still engine and other faults are there and they are not taking any responsibility and keep passing case to one of another Manages and none of their members are trained enough or have guts to make or take action or responsibility or even decide what to do. Very disgusting customer service. No one even bother to reply your emails back. My Both cars are unable to drive and family is struggling to go anywhere. These people are looks like run by mafias. Just stay away. Don’t get trapped by their cheap insurance premiums. These guys are bandits. Scammers. I don’t give them even -1 ⭐️ rating . They underwritten Tower Insurance.

There’s no efficient way to contact Trademe and report scammers who open trademe accounts for the sole purpose of scamming genuine users. For example I paid an extortionate $139 fee to sell my car, within an hour I have a new trademe account holder offering to buy my car if I go to a website and pay a fee for a vehicle report. It’s a scam, the website takes your credit card details and robs you of any money they can. It’s an old scam yet there’s no option to report this trademe account holder other than a trademe online form thats states it will be answered within 7 days! How many others did this trademe account holder try and scam!

Got hack emailed trade with all the information they said we will contact you 3 to 5 working days been 3 weeks now and still haven’t heard from them

Daughter asked me to list some clothes - all in the $10-20 range. A pair of pants I put up she decided she wanted ; I initially withdrew the wrong pair ( this was the day of listing, no bids on them) I then withdrew the pair she wanted to keep ( again only priced at $10 and no bids ). Trade me took $6 off my account for withdrawing an item ! Would not refund even after I relisted one item.
Straight out extortion !!

Been both a seller and a buyer on this site for a long while... Customer service has vanished. This is not good for all users. Real shame, it used to be great. Ending up in a situation where it's untenable to use it. Very frustrating.

Terrible customer service.
Customer service is non-existent and despite their advertising, they do not guarantee or support traders.

I used to have so much trust in trade me being a reputable means on buying goods however now know it’s so better than buying something from Facebook marketplace. I was scammed out of $1000 after someone hacked another users account and sold me an iPad (that did not exist). I contacted trade me multiple times but got nothing but automated responses, I will never use the site again. Sad that New Zealand’s in-line mainstream second hand goods reseller has taken such a downhill dive.

Got scammed on trademe, but thought it would be ok because I paid with ping. Trademe acknowledged it was a scam and closed the sellers account.

What happened next, I submit a dispute report to get my money back from ping. They send it off to the dispute team, I then start getting emails telling me to try and resolve the problem with the seller, what a joke.

I contact trademe telling them I got scammed and you acknowledge that, why are you sending me emails telling me to sort it with the seller, they say its just automated and to wait ect

So I wait, almost 2 weeks go by and I get and email saying that trademe has closed the dispute on thier end because either the dispute is resolved or I haven’t been in contact with them.

This just got me so pissed off, they really don’t give a crap about thier users.

I had to go back and contact them to see what’s going on and they say it’s still being processed. Trademe is a big joke, even if you get scammed nd use ping you probably won’t get your money back

It’s become apparent that Trademe is now designed to maximise profit and minimise cost. It’s very difficult to get in contact with a real person, it even seems designed to make it difficult. If you do get in contact you will get a host of bots and automated email and responses that are no help whatsoever.

Not what it used to be, just a money making scheme for the owners now

I would of trade me would of been a safe way to purchase something second hand but nope.Bought of seller a designer purse for $120 never received or responded after I sent the money through contacted trade me they won’t do anything to the seller or try and help me recover my money I also contacted police they said there’s to many scams at the moment so they can’t do anything about the issue. Its crazy how someone can get away with a ILLEGAL crime no wonder why so many people are getting scammed these days cause companies have no solution they just want there cut out of it.

TradeMe was once a reliable and safe place to buy & sell. Sadly it has now devolved into an u trustworthy platform with very limited support in cases of fraud and scamming. I lost NZD4200.00 to a fraudulent listing. The sellers profile had 100% positive feedback and had been a member of TradeMe for 19 years. Deeply disappointed in TM’s handling of my case and disregard for any back up support. I strongly advise caution with this service.
Member for many years.

Bought goods which were advertised as being worth $2400, had them valued $100 on a very good day. Trade me disputes process is a complete joke. Apparently they cant help as i paid by bank transfer!!!! Seller is clearly a fraudster. Update 5 March. After a lot of pressure the seller refunded my money. The goods went straight back on TradeMe. Clearly TradeMe are more interested in comission than supporting customers.

I have had a trade me insurance policy for 2 yrs and today they bumped it up 40%.
Upon calling them to cancel, they could not have cared less. Not even an inquiry as to why I am cancelling. This kind of non caring attitude shows how they feel about their customers in spades.
So glad to change as I managed to get the same insurance with another company for the old price. Do not fall into the trap of complacency. If they have recently raised your premium significantly I suggest you shop around and change providers.

Pros: Items sell much faster than on FB Marketplace. No time wasters like on FB. Website is ok to use with an adblocker. Have had good results with support when they finally reply (success fee refunded & unfair negative feedback removed).

Cons: 12% success fee in some categories is greedy + 2% Ping or 5% Afterpay makes it expensive. Support takes 5 to 10 days to reply to emails and often need a follow up email to remind them. Search is very basic (no AND or OR or negative keywords). Website is half new theme and half old theme for the last 2 years.

Overall I wish there was an alternative but that's been proven impossible given their monopoly on the NZ market. Will begrudgingly continue to use them. Will be curious to see when/if they ever stop increasing fees.