The worst company ever, I have ordered 2 tools 28.03.26 and I have fully paid including delivery charge! all I have got confirmation email, until today I have nothing from them although it says 3-5... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Staff were very nice when there was a slight delay with my teng tools torque wrench.....maybe they should have said listen here's a voucher or a discount for your next order or a small freebie, but on... Leggi di più
Solid service with plenty of notification e-mails telling me the delivery was on its way. Took a week to arrive but that was within the timeframe. For the exceptionally low price I paid, it was worth... Leggi di più
I ordered a pair of Rothenberger pipe benders. They took 11 days to arrive and when they did they had damage to the paint finish and the guides were missing which were due to the couriers mishandling... Leggi di più
Dettagli dell'azienda
- Grossista di utensili
- Negozio di macchinari e attrezzature da costruzione
- Negozio di articoli per il rinnovamento della casa
- Negozio di forniture idrauliche
- Negozio di abbigliamento antinfortunistico e da lavoro
- Negozio di utensili
Scritti dall'azienda
At Trade Counter Direct, we pride ourselves on being your go-to destination for top-quality tools and accessories. Based in Devon, we offer an extensive range of products from top brands, catering to both professionals and DIY enthusiasts across the UK. Our commitment to competitive prices, excellent customer service and fast delivery ensures that you have the right tools, right when you need them. Experience the convenience of shopping with a reliable and knowledgeable team dedicated to meeting your needs.
Informazioni di contatto
Yalberton Industrial Estate, TQ4 7QR, Paignton, Regno Unito
- 01803666630
- sales@tradecounterdirect.com
- www.tradecounterdirect.com
4,0
Molto buono
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 57% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Exceptional serviceI couldn't believe how quickly my items…
I couldn't believe how quickly my items arrived. Easy to order too.
29 agosto 2025
Risposta di Trade Counter Direct - TCD
Hi Susan,
Thank you for the brilliant 5-star review! We’re so pleased to hear your items arrived so quickly and that the ordering process was simple.
We really appreciate your feedback and look forward to helping again whenever you need us.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi DMS,
Thank you for the 5-star review! We’re delighted to hear you were happy with the service.
We really appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Best price and honest delivery times
22 agosto 2025
Risposta di Trade Counter Direct - TCD
Hi Martyn,
Thank you for the fantastic 5-star review! We’re really pleased you were happy with the price and that our delivery times were clear and accurate.
We appreciate your trust and look forward to serving you again in the future.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Suellen,
Thank you for the brilliant 5-star review! We’re so pleased you found it easy to get in touch with us and that your order was delivered quickly.
We really appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Great service
Great website, easy to navigate and find what I wanted. Competitive pricing and speedy delivery.
21 agosto 2025
Risposta di Trade Counter Direct - TCD
Hi Mr. Dore,
Thank you for the fantastic 5-star review! We’re delighted to hear you found our website easy to use, our prices competitive, and that your order arrived quickly.
We really appreciate your feedback and look forward to helping again in the future.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Jacquie,
Thank you for the 5-star review! We’re so glad you were happy with the price and the quick delivery.
We really appreciate your support and look forward to helping again soon.
— The Select Trade Brands Team
First time using excellent company from…
First time using excellent company from start to finish will be using again thanks
20 agosto 2025
Risposta di Trade Counter Direct - TCD
Hi Sam,
Thanks for the fantastic 5-star review! We’re delighted your first experience with us was such a good one, from start to finish.
We really appreciate your trust and look forward to helping again when you next need us.
— The Select Trade Brands Team
Well packaged and delivered on time.
18 agosto 2025
Risposta di Trade Counter Direct - TCD
Hi Mr. Irvine,
Thank you for the 5-star review! We’re really pleased to hear your order arrived on time and was well packaged.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Product was cheaper than anywhere else…
Product was cheaper than anywhere else and shipping was free.
Items arrived in good time and in good condition.
18 agosto 2025
Risposta di Trade Counter Direct - TCD
Hi NBB,
Thank you for the fantastic 5-star review! We’re delighted to hear you found the product at the best price, enjoyed free shipping, and that everything arrived quickly and in great condition.
We really appreciate your feedback and look forward to serving you again in the future.
— The Select Trade Brands Team
Item arrived quickly and safely and was…
Item arrived quickly and safely and was a perfect fit
11 agosto 2025
Risposta di Trade Counter Direct - TCD
Hi Ali,
Thank you for the fantastic 5-star review! We’re delighted to hear your item arrived quickly, safely, and was a perfect fit.
We really appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Ordered parts for my strimmer
Ordered parts for my strimmer,
Competitive prices and didn’t have to wait too long
11 agosto 2025
Risposta di Trade Counter Direct - TCD
Hi Louise,
Thank you for the 5-star review! We’re really pleased to hear you found our prices competitive and that your strimmer parts arrived without too much waiting.
We appreciate your support and look forward to helping again whenever you need us.
— The Select Trade Brands Team
Took far to long for delivery.
15 agosto 2025
Risposta di Trade Counter Direct - TCD
Hi Antony,
Thank you for your feedback. We’re really sorry your delivery took longer than expected — we understand how frustrating delays can be.
We’re reviewing our dispatch and courier processes to improve delivery speed and keep customers better updated in future. Your comments are genuinely helpful in highlighting where we need to do better.
We appreciate your patience and support, and we hope to provide a smoother experience next time.
— The Select Trade Brands Team
Great service
Great service. Easy ordering and payment. Prompt dispatch and good communication.
15 agosto 2025
Risposta di Trade Counter Direct - TCD
Hi Maria,
Thank you for the wonderful 5-star review! We’re delighted to hear you found ordering and payment easy, and that our prompt dispatch and communication made the experience smooth.
We really appreciate your support and look forward to serving you again in the future.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Thomas,
Thanks for the great 5-star review! We’re really pleased to hear you were happy with your item, found it at a good price, and received it quickly.
We appreciate your support and look forward to helping you again soon.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi C.A.,
We’re very sorry to hear your item arrived in this condition and that you didn’t receive the packaging as expected. That’s certainly not the experience we want for our customers.
We’d like to look into this further and get it resolved for you. Please contact us at Select Trade Brands Support support@selecttradebrands.com
with your order reference so we can review the issue and arrange a solution.
Your feedback is really important to us, and we’ll also review the product listing to ensure it reflects what customers receive accurately.
— The Select Trade Brands Team
Very good price
Very good price, very quick delivery. I wasn't sure if I would use the angle jaws but I've already used them loads. Brilliant product, great Novopress quality and superb service from TCD
14 agosto 2025
Non scritta su invito
Risposta di Trade Counter Direct - TCD
Hi Alister,
Thank you for the brilliant 5-star review! We’re delighted to hear you were impressed with the price, fast delivery, and the quality of your Novopress tool.
It’s great to know the angle jaws turned out to be even more useful than expected — that’s exactly the kind of feedback we love to hear.
We really appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Marguerite,
Thanks for the brilliant 5-star review! We’re so pleased your order arrived quickly, the product was just right, and easy to fit.
We really appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Terrible courier service took 7 days to…
Terrible courier service took 7 days to deliver parcel and when queried with tcd nothing was done and I was left to run after the courier
5 agosto 2025
Risposta di Trade Counter Direct - TCD
Hi Kirsty,
We’re very sorry to hear about your experience with the courier and the delay in receiving your parcel. We understand how frustrating it must have been to wait so long and then feel unsupported in resolving the issue.
While courier performance can sometimes fall short, we take responsibility for ensuring our customers feel looked after throughout the process. We’ll review how your query was handled so we can do better in future.
If there’s anything still unresolved, please reach out to us directly at Select Trade Brands Support support@selecttradebrands.com
and we’ll be happy to help.
Thank you for your feedback — it highlights where we need to improve, and we take it seriously.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Linda,
Thank you for the great review! We’re really pleased to hear you were happy with our customer service and that your order arrived quickly.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Bryan,
Thanks for the great 5-star review! We’re glad to hear you were happy with the price and that your order arrived promptly.
We appreciate your support and look forward to serving you again.
— The Select Trade Brands Team
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