The worst company ever, I have ordered 2 tools 28.03.26 and I have fully paid including delivery charge! all I have got confirmation email, until today I have nothing from them although it says 3-5... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Staff were very nice when there was a slight delay with my teng tools torque wrench.....maybe they should have said listen here's a voucher or a discount for your next order or a small freebie, but on... Leggi di più
Solid service with plenty of notification e-mails telling me the delivery was on its way. Took a week to arrive but that was within the timeframe. For the exceptionally low price I paid, it was worth... Leggi di più
I ordered a pair of Rothenberger pipe benders. They took 11 days to arrive and when they did they had damage to the paint finish and the guides were missing which were due to the couriers mishandling... Leggi di più
Dettagli dell'azienda
- Grossista di utensili
- Negozio di macchinari e attrezzature da costruzione
- Negozio di articoli per il rinnovamento della casa
- Negozio di forniture idrauliche
- Negozio di abbigliamento antinfortunistico e da lavoro
- Negozio di utensili
Scritti dall'azienda
At Trade Counter Direct, we pride ourselves on being your go-to destination for top-quality tools and accessories. Based in Devon, we offer an extensive range of products from top brands, catering to both professionals and DIY enthusiasts across the UK. Our commitment to competitive prices, excellent customer service and fast delivery ensures that you have the right tools, right when you need them. Experience the convenience of shopping with a reliable and knowledgeable team dedicated to meeting your needs.
Informazioni di contatto
Yalberton Industrial Estate, TQ4 7QR, Paignton, Regno Unito
- 01803666630
- sales@tradecounterdirect.com
- www.tradecounterdirect.com
4,0
Molto buono
1359 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 57% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
…shocking
Took over a week to deliver two scribes shocking when I can order an quad axle from Ireland at 10 delivered to my door next day won't be using you again
26 settembre 2025
Risposta di Trade Counter Direct - TCD
Hi Jonathan,
We’re sorry to hear you were disappointed with the delivery time for your order. We completely understand how frustrating it can be when an expected quick turnaround takes longer than anticipated.
Your order was processed and dispatched as soon as possible, but unfortunately experienced an unforeseen courier delay outside of our immediate control. That said, we take full responsibility for ensuring a smoother delivery experience and are reviewing this with our logistics partners.
We appreciate your feedback — it helps us identify where we can improve — and we hope you might consider us again in the future.
— The Select Trade Brands Team
Excellent service quality products and…
Excellent service quality products and affordable prices. Would recommend
18 settembre 2025
Risposta di Trade Counter Direct - TCD
Hi Peter,
Thank you for the excellent 5-star review! We’re really pleased to hear you were happy with the quality of our products, great service, and affordable prices.
We truly appreciate your recommendation and look forward to helping again in the future.
— The Select Trade Brands Team
I've ordered from them a few times…
I've ordered from them a few times always had items delivered quite quickly. Signed up to their mailing for £5 discount but didn't get it on this purchase hence 4 stars.
25 settembre 2025
Risposta di Trade Counter Direct - TCD
Hi Keith,
Thank you for your review and for shopping with us a few times — we really appreciate your continued support.
We’re sorry you didn’t receive your £5 discount code from the mailing list in time for this order. Please get in touch with us at Select Trade Brands Support support@selecttradebrands.com
, and we’ll make sure that discount is applied to your next purchase.
We’re glad your items arrived quickly as usual and hope to make your next experience a 5-star one.
— The Select Trade Brands Team
Great company to deal with
Great company to deal with, very quick in getting the product mailed to myself will definitely use again in the future
25 settembre 2025
Risposta di Trade Counter Direct - TCD
Hi Darren,
Thank you for the brilliant 5-star review! We’re really pleased to hear you found us great to deal with and that your product was dispatched quickly.
We appreciate your kind words and look forward to helping again in the future.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Pilar,
Thank you for the fantastic 5-star review! We’re delighted to hear you were happy with our communication and that your order was delivered promptly.
We really appreciate your feedback and look forward to helping again in the future.
— The Select Trade Brands Team
Price quality & packaging fine
Price quality & packaging fine. Felt the delivery time could have been better.
9 settembre 2025
Risposta di Trade Counter Direct - TCD
Hi there,
Thank you for your review! We’re really pleased to hear you were happy with the price, quality, and packaging of your order.
We’re sorry the delivery time didn’t quite meet expectations — we’re continuously working with our couriers to speed things up and keep customers better informed along the way.
We appreciate your feedback and hope to provide a faster, 5-star experience next time.
— The Select Trade Brands Team
Competitive Price
There was a delay in sending the package apart from that everything was okay item was as described and at a very competitive price
4 settembre 2025
Risposta di Trade Counter Direct - TCD
Hi Ernie,
Thank you for your review. We’re really pleased to hear you found the item exactly as described and at a very competitive price.
We’re sorry, however, for the delay in dispatching your order — we understand how important timely delivery is and are working to improve this aspect of our service.
We appreciate your feedback and hope to provide you with a smoother, 5-star experience next time.
— The Select Trade Brands Team
Delivery was too late but their…
Delivery was too late but their customers service was good.
11 settembre 2025
Risposta di Trade Counter Direct - TCD
Hi Majid,
Thank you for your feedback. We’re really sorry your delivery was delayed — we know how frustrating that can be.
We’re glad our customer service team could support you, and we’ll continue working on improving our delivery reliability so the full experience matches the service you received.
We appreciate your balanced comments and hope to provide a smoother, 5-star experience next time.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Mark,
Thank you for the brilliant 5-star review! We’re really pleased to hear you were happy with both the quality of the items and the great prices.
We appreciate your continued support and look forward to serving you again soon.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Ian,
Thank you for your review. We’re glad you were satisfied with your order, but we’re sorry the delivery took longer than expected.
We’re working with our couriers to improve delivery times and keep customers better updated along the way. Your feedback is very helpful, and we hope to provide an even smoother experience next time.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Terence,
Thank you for the 5-star review! We’re really pleased to hear your goods arrived on time, in great condition, and that you found us to be professional.
We truly appreciate your feedback and look forward to serving you again in the future.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Philip,
Thank you for the fantastic 5-star review! We’re really pleased to hear your order placed on Sunday arrived by Wednesday and that you were happy with the service.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Grace,
Thank you for the 5-star review! We’re really pleased to hear you found the ordering system easy to use, delivery time good, and that your item arrived just as expected.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Eileen,
Thank you for the fantastic 5-star review! We’re delighted to hear your first order went smoothly, with fast service, a great price, and everything handled efficiently.
We really appreciate your trust as a first-time customer and look forward to serving you again.
— The Select Trade Brands Team
Quaity product delivered promptly
4 settembre 2025
Risposta di Trade Counter Direct - TCD
Hi Audrey,
Thank you for the wonderful 5-star review! We’re really pleased to hear you were happy with the quality of your purchase and that it was delivered promptly.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Very pleased with the item purchased…
Very pleased with the item purchased also it was delivered very quickly.
4 settembre 2025
Risposta di Trade Counter Direct - TCD
Hi there,
Thank you for the 5-star review! We’re really pleased to hear you were happy with your purchase and that it arrived so quickly.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
I have received a wrong product. Disappointed
I have received a wrong product. Electric Meter replacement door. 40x 60cm. but it came smaller In size, In order for me get the right one I have to pay postage fee £8 something to get refund or exchange. Product was £24.99. It not worth the hassle.
3 settembre 2025
Risposta di Trade Counter Direct - TCD
Hi Janak,
We’re sorry to hear about your disappointment with the size of the replacement door. We understand how frustrating it is when an item doesn’t meet expectations.
Just to clarify, we only apply a return postage fee in cases where the wrong size has been ordered by mistake. If the item supplied is incorrect due to our error, we would of course cover the cost of return or exchange.
Please contact us directly at Select Trade Brands Support support@selecttradebrands.com
with your order details so we can review this fully and resolve it for you. We’d like to make sure you receive the correct size without unnecessary hassle.
Thank you for your feedback — it helps us improve clarity and ensure a better experience in future.
— The Select Trade Brands Team
Good communication and technical…
Good communication and technical understanding of the conversation
1 settembre 2025
Risposta di Trade Counter Direct - TCD
Hi Vinny,
Thank you for the 5-star review! We’re really pleased to hear you were happy with both our communication and the technical understanding shown during your order.
We truly appreciate your feedback and look forward to helping again in the future.
— The Select Trade Brands Team
Great service all round
Great service all round. Good price, fast delivery, thank you.
22 agosto 2025
Risposta di Trade Counter Direct - TCD
Hi Lloyd,
Thank you for the fantastic 5-star review! We’re really pleased to hear you were happy with the price, the fast delivery, and the overall service.
We truly appreciate your support and look forward to serving you again in the future.
— The Select Trade Brands Team
Risposta di Trade Counter Direct - TCD
Hi Mr. Barry,
Thank you for the 5-star review! We’re really pleased to hear your chisels arrived exactly as described and well packaged.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
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