The Trade Centre UK - Coventry Recensioni 

Quite frankly it doesn't even warrant a one star. Bought a car two days ago and already the warning engine light is on. Took it back to the After Sales Team. The man on reception lacked basic customer service skills, made no eye contact and mumbled in to his screen. They can't diagnose the problem for 7 days. Then the earliest for repairs was another 10 days. They claimed they had no courtesy cars either and there was absolutely nothing they can do. Absolutely shocking, appalling service from the Coventry branch.

Poor quality cars

They so shine and looks beautiful, but they crap!!!!

Avoid
Avoid
Avoid

I purchased a 2020 Fiat 500 Mild Hybrid from Trade Centre UK, and within approximately 36 hours the vehicle became undriveable after losing power and displaying an engine management light and misfire faults.

From that point onwards, the experience was incredibly stressful. Communication was very poor. I was repeatedly promised phone calls and updates that never came, and I often had to chase for information myself.

I initially was forced into to a repair before a proper diagnosis had even been made, but after losing confidence in the vehicle I exercised my legal right to reject it. The rejection process takes far longer than it should have and is unfortunately still ongoing. This left me without a car and forced me to purchase another vehicle so I could continue travelling to work.

This entire experience has had a huge impact on my finances and my mental health and wellbeing. A vehicle failing within 36 hours of purchase is unacceptable, but the lack of communication and the way the situation was handled made it far worse.

I cannot recommend Trade Centre UK based on my experience.

I purchased a car from Coventry Trade Centre, only to discover it had not been properly serviced before delivery. They provided a fake, 99-point inspection checklist signed by their garage manager. Upon checking the engine oil myself, it was immediately clear that no service had been done.

When I tried reaching out, staff simply passed me off to the aftersales department—a frustrating team where every promise made during the sale is ignored. This is a deliberate trap: they delay appointments so that you cannot get your car fixed within the initial 30-day cooling-off period. Their sales team is extremely polite and accommodating before you pay, but once the sale is complete, they treat you like strangers.

Important warnings for prospective buyers:
Don't be fooled by the volume of cars: Many of them are essentially just boxes on four wheels.
Avoid their 599-pound add-on package: It is a complete hoax.
Overpriced accessories: They charge double for items you can easily buy elsewhere:
Car mats: Around 20 pounds outside.
"Silver lining protection": A non-existent paint/fabric protection.
Car tracker: Costs about 175 pounds on the open market.
Non-refundable fees: Once you buy these add-ons, you cannot decline or refund them—totaling roughly 205 pounds in actual value, for which they charge double.
Be very aware before dealing with them.

#PatheticService #FalseMarketing #TradeCentreUK #Coventry #UsedCars #FalseAdverts

Samiha has been very good during the process, very professional and made the whole experience to a high standard.

I came today to purchase my first car, I had no idea what I was looking for I just know I wanted a automatic, Jermaine went above and beyond to help me I was very anxious and worried and he calmed me down and put me at ease. I’ll never forget that so Thankyou. Lovely place lovely people happy all round. I left with an automatic car too! Happy customer thankyou so much ☺️

Staff all brilliant and very well organised
Thank you

Saira was absolutely brilliant. Would highly recommend!

Staff are super friendly and helpful at all times. Mohammed Al-Farim was super and took the time to explain everything to my father. A joyful experience and we will definitely be back again if another family member requires a car.

Good choice of cars, clean and tidy showroom, staff friendly, helpful and not too pushy.
Hand over easy and organised. Contact before pickup good. Connor at Coventry helpful, professional.

Very helpfull and very friendly great service all around

Very Supportive staff

Thank you Connor for helping me secure my car and also to all the staff who helped me

The staff were all so friendly and helpful in assisting me and helping me secure me vehicle thank you all

I like the service all the staff were very helpful and friendly
Took long time though
Should have provided tea or coffee
We were starving by the time it’s all done
But thank you everyone for your help

The time wasted going from one department to another made buying a car, to long a process, though each individual staff member were very helpfull

Staff is very nice

Very good service

Thankyou to saira for helping us getting things all finalised and signed off, very professional and lovely :)