Bought two vape kits with extras, price was the best around. Unfortunately i had an issue with the product (not totally vapour fault) contacted and sorted through Clarke. Got a return and replacement... Leggi di più
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Honestly what an incredible product and service duo! I cannot recommend Totally Vapour enough, especially now they have their awesome website.. I had a little fun mixing my own juice up online (love t... Leggi di più
I had a fabulous experience with Kieran at the Shirley branch. This young man was very knowledgeable about the products and very easy to talk to. He explained several things that I didn’t understand... Leggi di più
Phenomenal staff, very helpful both over the phone and in person. Ordered about 4 times from this company and they have rapidly become my go to- living only 10 minutes around the corner is a massive h... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Since 2013, Totally Vapour has been constantly sampling new electronic cigarette merchandise and expanding our inventory, in order to bring you the latest and greatest from the e-cig industry. Our goal is to provide customers with excellent products, rapid delivery, great prices and superb customer service. Rest assured that when you shop at totally-vapour.co.uk, you are purchasing genuine electronic cigarette products from the official manufacturer. We have USA and UK made e-liquids in a wide variety of nicotine strengths, base liquid ratios and of course flavours. We have been in business longer than most competitors and have maintained our reputation throughout. As one of the largest distributors of electronic cigarettes and accessories in the United Kingdom, we have established close business relationships with the biggest names in the industry, allowing us to offer the best products and prices on the market! We dispatch orders on the same working day if you order before 3pm. We use 24hr/48hr tracked delivery in the UK and delivery is free on orders over £30, this means nearly all our packages arrive the next working day and on Saturdays. We are always here to answer any queries; you can contact our customer support team via telephone, email, social media or in person at our warehouse / stores.
Informazioni di contatto
76a Wharfdale Road, B11 2DE, Birmingham, Regno Unito
- 0121 706 3332
- info@totally-vapour.co.uk
- www.totally-vapour.co.uk
4,7
Eccellente
169 recensioni
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I had a fabulous experience with Kieran…
I had a fabulous experience with Kieran at the Shirley branch. This young man was very knowledgeable about the products and very easy to talk to. He explained several things that I didn’t understand fully and I didn’t feel rushed or stupid like I have done before in other shops.
Kieran only works on Wednesday and Thursday so visit one of these days if you want to chat with him (I’d recommend!)
What a credit to this business you are. I’ll be back to purchase again.
4 settembre 2024
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Excellent service from these guys i use…
Excellent service from these guys i use both online and store both great and cant be beaten for price the teams know what they are talking about when it comes to vaping highly recommend them
3 aprile 2024
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Always amazing and fast service
Always amazing and fast service. My go to shop for vapes.:) excellent customer Service and always recommend them!
2 aprile 2024
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Fantastic vape shop
Fantastic vape shop, best I have been to. Staff are very helpful, knowledgeable, friendly and non-pushy.
24 marzo 2024
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Amazing experience!
I visited today to buy a few vape items, very friendly & inviting! Great customer service great prices.
Will be visiting again great stuff!
9 febbraio 2024
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Risposta di Totally Vapour
Hello David,
We truly appreciate you taking the time to find our Trustpilot page and for leaving such a wonderful review.
We're thrilled to hear that you were satisfied with the service you received. We eagerly look forward to welcoming you again in the future!
Kin Regards,
Neil F
Customer Services Team
Totally Vapour
Fantastic customer service
Fantastic customer service, excellent delivery time, great products and good value for money,
25 ottobre 2023
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Quick delivery Quality products & good prices
Quick delivery
Quality products good prices
10% discount on your first order when you subscribe
Great customer service
I would highly recommend them.
30 ottobre 2023
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Fantastic customer service!
Fantastic customer service!
All I asked for was their refund policy. I was expecting a link in an email and that was all. However, I received a call and an email. When I spoke to Clarke he was really knowledgeable and helpful. He sorted the problem within minutes and I couldn’t be happier with the service!
I’ll definitely be buying from Totally Vapour again. Why would I bother looking elsewhere!
6 luglio 2023
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Great service and speedy postage
Great service and speedy postage - very happy with this company and will shop here again thank
19 giugno 2023
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Excellent service
Excellent service, friendly and knowledgeable staff. Definitely recommend
20 giugno 2023
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Wicked place
Wicked place, thanks again for the support, will 100% be revisiting in the future
1 giugno 2023
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Knowledgeable
Knowledgeable, friendly staff made a pleasant experience would certainly recommend
18 maggio 2023
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Incredible customer service
Such a great vape shop, phenomenal customer service! They knew what they were talking about and found the perfect fit for me! Highly recommend!
1 giugno 2023
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⭐️⭐️⭐️⭐️⭐️
(Edited) previously I left a one star review as i didn’t hear back from the company over the weekend but this was due to them taking a break, so this was my fault. Spoke to a lovely guy on the phone this morning and he spoke through what happened and said that my order is getting dispatched soon and I just received the tracking number. Great service, just be patient with them.
8 giugno 2023
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Amazing vape shop!
Been a customer over a year now and can honestly say amazing place staff are helpful great service I won't buy my vape stuff from anywhere else now 100% recommend!
11 maggio 2022
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Great service
Great service
I have received great advice and help  I am truly grateful and been a pleasure  nothing is to much trouble for them great service 5stars
15 aprile 2023
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Avoid!
Paid for postage. Didn't receive a despatch notification. Asked to cancel order and was told it was too late as it had been despatched? When I pointed out it hadn't been despatched I quickly received an email pretending it had been to prevent a refund. The tracking number even showed royal mail didn't have the item. Tried to tell me I'd be charged twenty percent to send the items back. Will now be contacting trading standards and citizens advice to get a full refund and further compensation
In response to the reply from the seller - there is no 3pm cut off stipulated in your terms and conditions. I have evidence of my cancellation email to the seller and evidence that royal mail did not receive the item until 16.30pm same day. Seeing as the seller is unwilling to provide a full refund I will be taking appropriate action
31 marzo 2023
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Risposta di Totally Vapour
Hi Lee,
Thank you for your feedback.
As explained by email when responding to your email cancellation and emails thereafter, as per our terms and conditions on the website, there is a returns process to follow to return your items.
I would like to confirm at 19.18pm on the 30th of March you placed an order on our website, which was picked and packed by our warehouse team the morning of 31st March.
The email you sent on the 31st of March to cancel your order was sent to us at 3pm which unfortunately was the cut off period, as this is when royal mail arrive to collect the parcels.
In this instance it would not have been possible for the warehouse team to go through all the bags to locate your parcel as this would delay the delivery of the parcels going out
If you would like to return you items which we are happy to receive back and provide a refund, there would be a charge as there is a cost to us as a business due to restocking, postage, and packaging.
Please do contact our dedicated customer service team if you feel that you would like to discuss this further, who will be more than happy to help you.
info@totally-vapour.co.uk
Kind Regards
Neil
TV Customer Services
This is so unbelievable great
This is so unbelievable great ! I cannot discribe in words how good this is. Continu this greatness. Salute. Sky
15 marzo 2023
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Great communication and personal…
Great communication and personal service. Would recommend
23 marzo 2023
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Great service
100% recommend great customer service! I had ordered the incorrect vape to go with disposable pods and they called to check and replaced with the correct one for me.
Products seem great so far too.
20 febbraio 2023
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