TORC24 Recensioni 1758

We received excellent support and help throughout our mortgage application process, and it was an amazing experience. The customer support was outstanding. Special thanks to Richard and Jade, as well as the entire team who worked closely with them. Their teamwork and dedication truly made a difference.

I decided to write this review to help others avoid the same trap we fell into. It took me five years to realise how unhelpful these companies are to buyers and how favourable they are to lenders.

We bought a new build at the end of 2020, and Torc24 was suggested by our builders (Barrotts and DW Home). Since it was our first home, and we had no experience buying a house, we trusted them completely. The next few months were extremely stressful — we had to keep chasing our application constantly. Eventually, we got our mortgage and were happy, so at the time, we didn’t realize what was really happening.

Our mortgage rate was 1% (Dec 2020), fixed for 2 years. Because we had no knowledge of how mortgages work — and we were paying Torc24 for a “lifetime service” — we trusted them completely.

After two years, we had to remortgage at a much higher rate (4.8%), which increased our monthly payment by £600. Now, as we approach the next renewal, we’ve researched current rates using Google and ChatGPT. It’s clear that a 1% rate was extremely rare in the UK, and unless there’s a massive recession or extraordinary event like COVID, rates are unlikely to drop that low again.

What I now understand is that mortgage companies knew a 1% rate was extremely favorable for buyers, and they should have helped us secure a longer fixed-term deal. Instead, Torc24 seemed to prioritize the banks, earning commissions each time we remortgaged. If they had secured a 1% rate for us for 5–10 years, we wouldn’t be paying the current high rates.

I feel deeply frustrated with what these companies do. They take your money and earn commissions from banks, yet don’t act in the buyer’s best interest.

This was our first time buying a house and weren’t 100% sure on the process, but from our developers recommendation we used Torc24 and they made the process seem much better than we thought! Emma and Mark were great support the whole way through and we would highly recommend.

Initial interactions set the tone for a professional relationship, and I am concerned by the lack of follow-through today. My appointment was missed without prior notice or subsequent explanation, which I find quite unprofessional.

TORC24 was absolutely brilliant throughout the process. They were professional, but took the time understand my specific situation and needs and helped me find the best product for me. The were always available and receptive to any questions and concerns I had. They also maintained great communication throughout the whole process, I felt well informed on exactly what was happening at what time and for what reason. It was very smooth and I have become a lifetime member as a result.

Every team member we have spoken to have been very helpful and friendly they have answered any questions we have had and organised our mortgage with ease
Thank you

Tried Torc24 as a broker on the suggestion of the developer we are buying from. I had tried a number of brokers before this, but thought why not give these guys a shot, what harm could it do? Best decision made, from the original calls with Michael Patching, then the consultation with broker Aaron Barnes, through to the progresser Emma Vince, this has been one of the smoothest mortgage applications I've ever made. Couldn't recommend them enough!

We found all the people we dealt with were very professional and all our questions were answered and often times even anticipated. The market reach was impressive and the presentation of our mortgage and insurance options was very clear.

Excellent communication throughout. Emma V was excellent, phoning me with requests, updates etc and being very polite and patient throughout. This is the fourth time we've used Torc and will continue to do so.

The correspondence was exceptional throughout. They really worked around our availability, listened carefully to our circumstances and found a product that exceeded our expectations.

Torc24 have made the mortgage journey as painless as possible and taken away much of the stress and anxiety which has allowed us to look forward to our move!

Torc24 have been amazing throughout our whole process of purchasing our first home/mortgage, always at the end of a phone call if myself or my partner had any questions, we delt woth a few of Torc24 team through our process and they were all able to help. Would highly recommend Torc24

Efficient and supportive. The team were all brilliant. Emma; Stuart and Lydia were all superb.

Thank you all for your support

We had quite a complex chain of events to work through, and Josh Berriman was excellent throughout the entire process. He checked in regularly, talked us through every number, and made sure we always felt supported and informed.

Josh’s communication between ourselves and third parties was seamless - he kept everyone in the loop and handled everything with incredible thoroughness and care. We truly felt like he was always there for us, no matter how big or small the question.

We wouldn’t hesitate to work with Josh and the team at Torc24 again. Highly recommend!

Excellent service provided by Emma Vince at all times throughout our journey in getting mortgage and other legal advices. I will definitely have them back in my future for all my property plans.Thanks everyone at Torch24.

We had a truly fantastic experience using this TORC24 for our mortgage application. From the outset, Stuart was incredibly knowledgeable, assured, and professional. He understood the nuances of new build mortgages and quickly put our minds at ease, guiding us through the initial stages with expertise and clarity.

The process moved seamlessly thanks to the incredible work of Emma Vince, the broker administrator. Prompt and professional is an understatement for Emma—she was truly amazing. Buying a house is an extremely stressful process, but Emma was a superstar throughout. She handled every query quickly, anticipated needs, and provided constant, reassuring communication. Her efficiency and kind demeanour made a massive difference to our experience. Massive thanks

Would just like to leave a review on the following company and especially the two people who helped me through it all

I am a first time home buyer and obviously this is all new to me and I didn’t really know what everything meant

But Emma Vince and Aaron barnes would always Awnser the phone and explain thoroughly and help me understand what everything meant

I can not recommend these enough they are quick to reply on email or via phone call which is very helpful and helps me understand

Cannot recommend enough

I wanted to take a moment to thank Emma and Micheal, for their support and guidance throughout the mortgage process. Their professionalism, patience, and clear explanations have made what could have been a stressful experience feel smooth and manageable.

I truly appreciate the time they took to answer all our questions and ensure we understood each step. Their attention to detail has been invaluable, and I am very grateful we had the chance to have Torc24 on our side.

We had a fantastic experience working with Alex Murison and Emma Vince – Torc24. They were knowledgeable, responsive, and made the entire mortgage process smooth and stress-free. Every step was clearly explained, and they worked hard to find us a great deal that suited our needs. Communication was prompt and professional throughout, and we always felt supported.
We wouldn’t hesitate to recommend them to anyone looking for expert mortgage advice and outstanding service.

Blessing and Alice

I had an outstanding experience with Torch24! Alex Maurison and Emma Vince were absolutely brilliant professional, knowledgeable, and incredibly supportive throughout the entire process. They guided me seamlessly through my mortgage application, answering all my questions and making what could have been a stressful experience feel effortless. Torch24 truly stands out as a top-notch broker, and I wouldn’t hesitate to recommend them to anyone looking for expert mortgage advice and exceptional service.

I have already written a review after my first mortgage offer, however after my first home purchase fell through and I returned a second time for my mortgage application, a second glowing review is fully warranted! Aaron Rattray, who has been my mortgage adviser on both occasions, was nothing short of exceptional! When I explained what had happened, he was very quick to assist me with solutions on what can be done in terms of my application, and went out of his way to escalate my case to secure my mortgage offer. As always, he was professional, knowledgable and very responsive, and is truly an asset to the business! Many thanks Aaron and all other staff I have engaged with at Torc24 for your service!