ToolOrbit Recensioni 

124
•
TrustScore 3 su 5

2,8

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

This was the only place that I could find all of the items I was looking for. Almost nobody sells the 50 packs - and I'm trying to be more economical than buying smaller 5-10 packs. They are great,... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I ordered a fence system on Friday Oct. 2nd. After I placed the order they stated it could take 7 to 14 days before the order was shipped. They don’t tell you this before they take your order. I trie... Leggi di più

Valutata 5 stelle su 5

Great customer service and support. I had an issue with an order I placed and texted my issue to the customer service number posted on the web site. This was my first order from this company and I ha... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Over all, I liked the service and the super speed in which I received my order. I would have given a 5 star review if I didn't have to call your customer service center because I didn't get an email c... Leggi di più

Dettagli dell'azienda

  1. Negozio di utensili
  2. anche in
  3. Grossista di utensili
  4. Officina per la riparazione di utensili
  5. Produttore di utensili

Scritti dall'azienda

ToolOrbit is a comprehensive and reliable online retailer for power tools, woodworking equipment, hardware, home improvement products, measuring tools, personal safety gear, and equipment other related products. Our partnerships with major brands such as JET, Delta, Skil, Bosch, Dremel, Makita, and Hitachi put us in a strong position to offer customers a diverse selection of high-quality products at competitive prices. ToolOrbit is a one-stop shop, making it convenient for customers to find all the tools and accessories they need in one place. ToolOrbit is an excellent option for anyone looking to purchase power tools, woodworking equipment, and other hardware products online. Today we have spread our wings to two warehouses and more than 50+ highly professional and well-trained employees. We now hold millions of dollars worth of inventory and distribute a wide range of branded power tools and shop machinery with exclusive sale and rebate offers along with lots of seasonal promotions.


Informazioni di contatto

2,8

Nella media

TrustScore 3 su 5

124 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,8

Tutte le recensioni

(124)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5
Logo di ToolOrbit

Risposta di ToolOrbit

Dear Customer,

We sincerely apologize for any delays. We maintain an inventory of thousands of products but unfortunately, the item you ordered was a special one and had to be ordered from the manufacturer.
We are glad to inform you that it will be delivered to you within a few days.
Please check your inbox for our email.

Striving to be better every day!

Warm Regards,
Hazel
ToolOrbit Customer Care

Valutata 4 stelle su 5

Save money with these 50 packs! Way higher quality than anything else out there. Makita is great.

This was the only place that I could find all of the items I was looking for. Almost nobody sells the 50 packs - and I'm trying to be more economical than buying smaller 5-10 packs. They are great, the sandpaper wears out before the actual paper does - which says a lot more than most of these cheaper options on Amuhz0n.

15 febbraio 2023
Logo di ToolOrbit

Risposta di ToolOrbit

Hello Brandon,

We are glad to be of service to you. We hope to improve your experience further when you shop with us again.

Kind Regards,
Tool Orbit Customer Care Team

Valutata 1 stelle su 5

Out of touch

Tool was discontinued. Notified months later now asking for a survey months later again. Looks like someone should have known something

22 agosto 2023
Logo di ToolOrbit

Risposta di ToolOrbit

Hello Travis,

We sincerely apologize for the inconvenience caused.

However, we are currently trying to improve ourselves in the communication department.
To ensure we are able to assist you within time our Customer Support team is willing to work day and night to provide round the clock assistance with your orders and discontinued parts.
We hope you will give us another chance to prove that.

Kind Regards,
Tool Orbit Customer Care

Valutata 1 stelle su 5

Scam Company Beware

I placed a 1600.00 order and was told it was on back order. Waited the prescribed time (a month). Received notice my order was received and waited two more weeks only to be notified my order was on back order and it would be another month via email. I can’t get any response from the seller and now they’ve had my money 6+ weeks and I can’t get ahold of anyone
anyway.

Update! Order placed on April 27, 2023. On Aug 23, 2023 toolOrbit questions the legitimacy of my order. This is months after the order was canceled and the money paid refunded. This is right in line with the level of customer service I have come to expect from toolOrbit. Good thing I keep old emails and can provide the information after months of no help. It’s almost like they purposely waited to ask for it.? My Order #2231937. You don’t need my email you already have it, you emailed me the “paid in full” receipt for the tool you never sent. ToolOrbit is not welcome to contact me.
P.S. How many single tool orders of over $1000.00 have you taken payment for and not fulfilled? Enough that you can’t remember them all.

5 giugno 2023
Non scritta su invito
Logo di ToolOrbit

Risposta di ToolOrbit

Dear Customer,

We deeply apologize for the inconvenience caused.

However, I am unable to find out your order with your name Joshua or may be the order that costs $1600 . Please provide me with your Full name, email address, and contact number so that we can assist you accordingly.

Kind Regards,
Jenny

Team Tool Orbit

Valutata 1 stelle su 5

Buyer Beware...Do Not Use This Company!

Buyer Beware! Ordered a rip fence for my table saw 3 weeks ago. No shipment notification. No response to phone calls or emails. The item was only $10, but I was expecting to receive it as stated so I could use it. Will never order from them again. :-(

12 novembre 2022
Non scritta su invito
Logo di ToolOrbit

Risposta di ToolOrbit

Dear Customer,

We apologize for any delays that you may have had while waiting for your order. It usually depends on variables such as influx of orders and/or stock availability issues/backorders. Plus we order straight from the manufacturer to ensure authenticity of parts.

However, we have delivered your order successfully.

We hope we are able to communicate and shorten our delivery times with you in the future.

Kind Regards,
Jenny

Team Tool Orbit

Valutata 1 stelle su 5

Terrible service

Terrible service. Got charged twice for the same item. They did reverse the charges on one. Ordered a month ago. No confirmation email or order status. They do not return my emails or phone calls. Stay away!

31 agosto 2022
Non scritta su invito
Logo di ToolOrbit

Risposta di ToolOrbit

Hello Ken,

We sincerely apologize for the inconvenience.

However, I am unable to find your order with your name. Please provide me with your email address, full name and contact number under which you have placed your order.

Regards,
Jenny

Team Tool Orbit

Valutata 1 stelle su 5

Tool Orbit advertised that they had a…

Tool Orbit advertised that they had a Makita track in stock, free shipping, will receive in 7-10 days. I'm still waiting for the item. A customer service rep answered the phone once and told me that the item ships directly from the manufacturer. I never received an email with the tracking number and they don't answer their phone or email. I finally called Makita directly who patched me into Tool Orbit. It was sent by Fedex Freight, whose website said that I would receive it by June 3rd, now they are delaying it to June 9th. Both Tool Orbit and Fedex stink. Don't use either one.

3 giugno 2022
Non scritta su invito
Logo di ToolOrbit

Risposta di ToolOrbit

Hello Christina

We sincerely apologize for the inconvenience.

However, I am unable to find your order with your name. Please provide me with your email address, full name and contact number under which you have placed your order, so that you can be assisted accordingly.

Regards,
Jenny

Team Tool Orbit

Valutata 1 stelle su 5

I ordered a circular saw switch on…

I ordered a circular saw switch on April 7th, I have e-mailed them 2x and called them 2x, no response either time. It is only $10 but, it is the principal of the matter. Do not order anything from them!! Pass it forward.

13 maggio 2020
Non scritta su invito
Logo di ToolOrbit

Risposta di ToolOrbit

Hello David,

We deeply apologize for the delay.

Since we order directly from the manufacturer, the manufacturer can at times update us at a much later time about the discontinuation or stock availability issues with a particular part or parts in an order.

However, we have delivered your order successfully.

We hope we are able to compensate for our shortcomings in the future.

Kind Regards,
Jenny

Team Tool Orbit

Valutata 1 stelle su 5

Worst ordering experience ever, 1 month still no tools, and no tracking information.

I highly urge no one to purchase from this company. I placed an order and have been waiting a month for in stock items. I have yet to receive my order. I have sent numerous emails for them to provide tracking information with no luck. I even went as far as to call them and the gentleman on the phone told me he would email me the tracking info, which he never did. If you need a tool for a particular job please save yourself from the grief of this company. I don't think my tools will ever arrive. Tool orbit is a scam and highly unprofessional. Once they read this review, they will apologize and offer me free shipping on my next order lol. I will never order from them again.

22 marzo 2016
Non scritta su invito
Valutata 1 stelle su 5

Slow shipping

It took over a week to ship my purchase. This is unacceptable and I will not purchase from you again.

4 gennaio 2015
Non scritta su invito
Logo di ToolOrbit

Risposta di ToolOrbit

Hi Marc,

We are extremely sorry that you had to go through a bad shopping experience. Some items are not readily available and that may cause a delay of a day or two but it is very rare and that's not the ToolOrbit our customers know. Apologies once again and as consolation ToolOrbit will offer you FREE SHIPPING on your next order.

ToolOrbit Care

Valutata 5 stelle su 5

Best DEAL

I was very surprised that I found the Makita pads let alone that they were half the price of my lumber yard. Lumber yard tried to get me to just buy sander . I am glad I found toolorbit , the price was half of lumber yard and it was delivered in half the time they said. Thanks ToolOrbit

3 gennaio 2015
Non scritta su invito
Valutata 5 stelle su 5

Great Experience

ToolOrbit was great to work with. They were prompt in letting me know that my machine was backordered and kept it on order. They were quick to let me know it had shipped and sent the tracking info. I will definitely recommend them and buy from them again.

2 gennaio 2015
Non scritta su invito
Valutata 5 stelle su 5

Great Service

I ordered a Templaco Bore Master kit. Tool Orbit contacted me when my credit card was declined. I had already contacted the credit card folks to assure them it was a valid charge. Blake ran the card again while I was on the phone and assured me it would still ship out the same day. It arrived as expected, and works great.

2 gennaio 2015
Non scritta su invito

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