This was the only place that I could find all of the items I was looking for. Almost nobody sells the 50 packs - and I'm trying to be more economical than buying smaller 5-10 packs. They are great,... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I ordered a fence system on Friday Oct. 2nd. After I placed the order they stated it could take 7 to 14 days before the order was shipped. They don’t tell you this before they take your order. I trie... Leggi di più
Great customer service and support. I had an issue with an order I placed and texted my issue to the customer service number posted on the web site. This was my first order from this company and I ha... Leggi di più
L'azienda ha risposto
Over all, I liked the service and the super speed in which I received my order. I would have given a 5 star review if I didn't have to call your customer service center because I didn't get an email c... Leggi di più
Dettagli dell'azienda
- Negozio di utensili
- anche in
- Grossista di utensili
- Officina per la riparazione di utensili
- Produttore di utensili
Scritti dall'azienda
ToolOrbit is a comprehensive and reliable online retailer for power tools, woodworking equipment, hardware, home improvement products, measuring tools, personal safety gear, and equipment other related products. Our partnerships with major brands such as JET, Delta, Skil, Bosch, Dremel, Makita, and Hitachi put us in a strong position to offer customers a diverse selection of high-quality products at competitive prices. ToolOrbit is a one-stop shop, making it convenient for customers to find all the tools and accessories they need in one place. ToolOrbit is an excellent option for anyone looking to purchase power tools, woodworking equipment, and other hardware products online. Today we have spread our wings to two warehouses and more than 50+ highly professional and well-trained employees. We now hold millions of dollars worth of inventory and distribute a wide range of branded power tools and shop machinery with exclusive sale and rebate offers along with lots of seasonal promotions.
Informazioni di contatto
2117 Industrial CT, 92081, Vista, Stati Uniti
- 888 722 8299
- sales@toolorbit.com
- www.toolorbit.com
2,8
Nella media
124 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I ordered a fence system on Friday Oct
I ordered a fence system on Friday Oct. 2nd. After I placed the order they stated it could take 7 to 14 days before the order was shipped. They don’t tell you this before they take your order. I tried the telephone number , I got two recordings . One was trying to get me a better Medicare supplement. The other was trying to give me medical device . After the two recordings, the line went dead. I tried this twice, same result. I’m not a fan of email, but I guess that’s how things are these days. I was trying to cancel my order . I recieved a couple of emails from them. One said they tried to get in touch with me, and in another they said it had been dropped shipped already, couldn’t do anything about it.
I do let people know when I get bad service. But I also let people know when I get good customer service. I recieved an email from Toolorbit today, telling me that if I wanted to , I could refuse shipment, and I would recieve my money back. To me that is great customer service. Most wood workers these days are in there 60 to 70’s. I prefer talking to people on the phone.
1 ottobre 2026
Non scritta su invito
Buena experiencia comprar con tool orbit
Mi pedido fue entregado la fecha que fijan
17 giugno 2025
Non scritta su invito
Not worth ordering from
Ordered two items received the first item in a reasonable amount of time. Second item was never sent, contacted them several times via email with zero response. I would shop elsewhere
12 maggio 2025
Non scritta su invito
Risposta di ToolOrbit
Dear Mike,
We're very sorry to hear about your experience and truly appreciate you bringing this to our attention. We understand how frustrating it is when an order doesn't arrive as expected and communication falls short.
Please know that we’ve reached out directly and are working to resolve this quickly. This certainly isn't the level of service we aim to provide, and we're taking steps internally to ensure it doesn't happen again.
I appreciate your patience, and we hope to have the opportunity to restore your trust.
Best Regards,
Edward M
ToolOrbit Customer Care
Faulty product and zero customer service
Ordered two Superior replacement sanding pads.
Both failed within less than two hours operation.
No response at all from the seller or manufacturer.
Save your money and your time.
9 maggio 2025
Risposta di ToolOrbit
David,
We're very sorry to hear about the trouble you experienced with the sanding pads and for any frustration this has caused.
Please know that our customer service team is committed to resolving issues promptly. We are closed on weekends, but since Monday, we have made multiple attempts to contact you via both email and phone, unfortunately, without success.
We are fully prepared to send a replacement to make this right—we just need your confirmation to proceed. Kindly respond at your earliest convenience so we can arrange the shipment without further delay.
Thank you for your understanding, and we look forward to resolving this for you.
Kind Regards,
Edward M
ToolOrbit Customer Care
Risposta di ToolOrbit
Dear Valuable Buyer,
Thank you so much for your wonderful 5-star feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means the world to us, and we look forward to having you shop with us again in the future.
If you ever have any questions or need assistance, please don’t hesitate to let us know—we're always here to help.
Warm regards,
Edward M.
Last time when I purchased
Last time when I purchased, they quickly responded. This time, it was a good experience. The product did not come up when I did the Google search, but since I knew they had them I was finally able to find them.
12 maggio 2025
Risposta di ToolOrbit
Thank you so much for your feedback! We're glad to hear you had a good experience with your recent purchase and that you could find the product you were looking for. We appreciate your returning to us and sharing your experience.
We'll also look into improving our visibility on Google to make it easier for customers to find our products.
If there's anything else we can do to assist you, please don't hesitate to reach out!
Edward M
ToolOrbit Customer Care
The total experience has been easy and…
The total experience has been easy and I don't have any criticism thus far
4 maggio 2025
Risposta di ToolOrbit
Thank you so much for your kind feedback! We're glad to hear that your experience has been smooth so far—that's exactly what we strive for.
We're pleased to inform you that your order has already been shipped, and all tracking details were sent to your email. If you have any questions or need further assistance, feel free to reach out at any time.
We truly appreciate your business and look forward to serving you again!
Best regards,
Edward M
ToolOrbit Customer Care
thank you very much
thank you very much, timely delivery and just what i wanted i'd buy again
12 aprile 2025
Risposta di ToolOrbit
Dear Lance,
We are euphoric to acknowledge your positive insights and willingness to purchase again from us.
Hope to serve you the same way in the future as well.
Best Regards,
Edward M
ToolOrbit Customer Care
Why take money
Why take money, not answer emails and then say the order cannot be filled?
Terrible service
10 aprile 2025
Risposta di ToolOrbit
Dear Larry,
I truly regret the frustration you've experienced.
This was a prepaid online order, but unfortunately, the item became obsolete and couldn't be fulfilled. According to our records, we didn’t receive any emails from you. However, your order has been fully refunded, and the amount should already be reflected in your account. Please reach out if there's anything else we can do.
Regards,
Edward M
ToolOrbit Customer Care
Delayed response times via email
Delayed response times via email, had to ask if the company was a scam before I got a reply. Took about 11 business days just to get the item shipped from their warehouse (plus the actual time in transit). Probably not worth the $10 I saved over ToolNut.
28 marzo 2025
Risposta di ToolOrbit
Dear Bryan,
We regret any disruption this may have caused to your operations. As per the shipping details, your order was dispatched under the selected shipping method from our facility.
For future orders, we kindly recommend selecting an expedited shipping option should you require quicker delivery timelines.
Kind Regards,
Edward M
ToolOrbit Customer Care.
Risposta di ToolOrbit
Dear Mark,
We would like to inform you that your order has been successfully shipped and is currently en route to its destination. The tracking details were promptly shared with you via email.
Once your package has been delivered, we kindly ask that you confirm receipt and consider updating your review accordingly.
We genuinely hope to have the opportunity to serve you again and provide a seamless shopping experience moving forward.
Warm regards,
Edward M
ToolOrbit Customer Care
The shipping is extremely slow.
The absolute slowest shipping I have ever experienced from any retailer. I order on the April 2 and it is now April 10 and my order still has not even been shipped out.
2 aprile 2025
Risposta di ToolOrbit
Dear Ryan,
Thank you for your feedback. We understand your concern and apologize for any disruption caused.
Please note that your order was shipped entirely within the scheduled timeframe, and we’ve kept you updated on its progress via email. According to the tracking details, your order is on track and scheduled to be delivered by tomorrow.
Feel free to reach out should you need any further assistance.
Regards,
Edward M
ToolOrbit Customer Care
I have not received it
29 marzo 2025
Risposta di ToolOrbit
We’re very sorry to hear that your order hasn’t arrived yet. That’s not the experience we want for our customers.
Please rest assured, we’re looking into this right away. If you haven’t already, kindly check your email for a recent message from our team—we’ve reached out to help resolve this as quickly as possible.
If you still need assistance, feel free to contact us directly at sales@toolorbit.com, and we’ll make it right.
Thank you for your patience.
Best Regards,
Edward M
Ordering tool was easy and recived with…
Ordering tool was easy and recived with in a week's time. Tool was recived as listed
1 aprile 2025
Risposta di ToolOrbit
Thank you for your feedback! We’re glad to hear that the ordering process was smooth and that your tool arrived promptly and just as expected.
We truly appreciate your support and look forward to serving you again in the future. If you ever need anything, feel free to reach out!
Best regards,
Edward M
ToolOrbit Customer Care
Risposta di ToolOrbit
Dear Valuable Buyer,
Your feedback means a lot to us and plays a key role in helping us enhance the shopping experience for all our customers.
Finest Regards,
Edward M
ToolOrbit Customer Care
Risposta di ToolOrbit
Dear Valuable Buyer,
We appreciate your acknowledgement of our service. Hope you will continue your shopping experience with our company.
Feel free to reach us at sales@toolorbit.com for further assistance.
Best Regards,
Edward M
ToolOrbit Customer Care
Risposta di ToolOrbit
Hi Luke,
Your referenced order was shipped out on the very next day, we emailed you the notification. And as per the records, it was delivered too.
We would appreciate it if you could acknowledge the receipt and revise your evaluation regarding this purchase.
Best Regadrs,
Edward M
Risposta di ToolOrbit
Dear Valuable Buyer,
We are delighted to acknowledge your review of the service rendered. As per the details, the order was dispatched in 2 days from our facility.
Finest Regards,
Edward M
ToolOrbit Customer Care
Simple and Easy To Order
Simple and Easy To Order
Package well wrapped for protective 'travel'
Arrived AsRequested
26 marzo 2025
Risposta di ToolOrbit
Robert,
Your feedback plays a vital role for us and the upcoming buyers as well. We are glad that the service we provided was up to your expectations.
Hope you will continue your shopping experience with us.
Finest Regards,
Edward M
ToolOrbit Customer Care
Never received my order and no response…
Never received my order and no response from customer service.
12 marzo 2025
Risposta di ToolOrbit
Dear Brooke,
We apologize for the inconvenience caused due to this. Please acknowledge and respond to our latest email sent to you.
Warm Regards,
Edward M
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