Tony's Chocolonely UK Recensioni 

283
TrustScore 3 su 5

2,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I absolutely love Tony's and cannot understand how anyone can give it anything except a straight 5* for taste, texture, quality of ingredients, company ethos and yes, even value (considering what... Leggi di più

Valutata 1 stelle su 5

Wie andere hier auch geschrieben haben, ist die gratis testen Aktion irreführend, da es mehr einem Glücksspiel ähnelt, als einer tatsächlichen Option sein Geld zurück zu bekommen. Die Schuld dann auf... Leggi di più

Valutata 1 stelle su 5

Reine Abzocke war diese Cashback Aktion. Hätte ich vorher gewusst dass ich 2 Monate lang vergeblich Versuche mir mein Geld wieder zu holen, hätte ich diese Schokolade auch niemals gekauft. Dem Support... Leggi di più

Valutata 5 stelle su 5

Wow, this is how chocolate used to taste (take a note Cadbury’s!). 1st time trying and honestly, the taste is how other brands used to be, ‘back in the day’ (before ‘Americanisation’/ addition of palm... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Dolciumi
  2. Produttore di beni di largo consumo

Scritti dall'azienda

If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.


Informazioni di contatto

2,8

Nella media

TrustScore 3 su 5

283 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 57% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,8

Tutte le recensioni

(283)

88 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I am VERY disappointed with my empty advent calendar window

I am VERY disappointed that this morning I haven't received a chocolate in my Advent calendar this morning. I have started purchasing Tonys chocolate m when you pay £13 for a chocolate advent calendar you expect at least one chocolate in a window. Especially the day before you suggest to share the extra chocolate... So I will not be purchasing Tonys advent calendar next year. And because of how much I was disappointed this morning may not purchase Tonys chocolate anymore...

12 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Er was iets mis met de reep

Er was iets mis met de reep. Stuk uit. Kan gebeuren. Ik meld dit met een foto en krijg na 4 dagen een reply met 3 wedervragen. Of ik foto’s en aanvullende informatie wil sturen zodat ze de batch kunnen achterhalen. Niets over mijn probleem. Ik stuur die op. Na meer dan een week een email waarin ze excuses maken voor late reply maar wel om nog meer informatie vragen mbt de reep. Wederom niets over mijn compensatie. Het is duidelijk. Bedrijf is op geen enkele manier klantgericht en denkt alleen aan zichzelf. Heb weer netjes geantwoord en gezegd dat ze me niet meer moeten benaderen. Ook niet voor een mogelijke compensatie. Een bedrijf dat zich uitspreekt dat ze om andere mensen geven maar haar klanten niet op waarde inschat.

7 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Overpriced chocolate

Overpriced chocolate that tastes like a very cheap chocolate found in Poundland.
The difference shapes aren't really needed, if they want to make a point about the difference sizes then I suggest doing so in different sized squares so it easier to eat.
I would never buy this again

3 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Disappointed

Thought I'd buy a bar to see what justifies the price.

Yuk!

My wife and I both said the same thing. It tastes like the chocolate that cheap Christmas Tree decorations are made from.
Threw it in the bin

3 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Inadequate communication

I emailed you multiple times requesting that you to delete my data. You said I do not have an account with you. I explained I keep receiving marketing emails from you regularly. It's been several weeks and I've followed up twice with no response. Absolutely ridiculous

30 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Placed an order back in August 2023…

Placed an order back in August 2023 emailed them asking for update on order did not respond before I asked for refund through PayPal which was done in September 2023 the order arrived shortly after I received the refund I then received the email from Tony’s saying your order has been delivered by which time I had reversed the PayPal payment and closed the case now today I have been sent a reminder for payment but the amount they’re asking for is double the original order of £21.60p so I have emailed asking what’s going on and how the amount has double they expect payment by 29th November and that they have had the money back check with PayPal I sent them the proof of original order refund from PayPal and then the payment made back to PayPal. I will never use this company or buy the bars else where the chocolate was not very nice oily and no flavour so Tony’s sort it out because I’m not making payment check your emails before 2024 I look forward to your response

22 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Delicious and ethical

I am baffled by the poor reviews of Tony’s. I love their chocolate. It tastes delicious, there are lots of great flavours, AND it is ethical. What more could I want

8 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

De Waarheid

Dit bedrijf dat zogenaamd voor het goede doel strijd is de grootste leugen want ik als productontwikkelaar had een deal om nieuwe smaken te brengen en mijn winst met kinderen op vuilnisbelten te delen ik gaf aan dat ik octrooi had op de smaken waaronder witte vanille chocolade fruit bosbes amandel en vele smaken meer, ik ben beter als hun maar wat blijk nou ze willen er met mijn idee vandoor. Zo ziet u maar hoe geld mensen maakt. De waarheid is hier bij nu geschreven over tony chocolony. Ik gaat wel naar verkade of begin zelf.

17 ottobre 2023
Non scritta su invito
Valutata 3 stelle su 5

Ben & Jerry’s dark chocolate brownie:

Ben & Jerry’s dark chocolate brownie:
- Better than a dairymilk coz has texture
- Can eat dark chocolate and don’t usually like dark chocolate
- Reminds me more of a cookie than a brownie
- Would have been nicer with milk chocolate
- Brownie prices would have been nicer if they were bigger and softer
- Good idea but bad execution

Flavour combination: 3/10
Look: 8/10
Taste: 6/10
Texture: 4.5/10

Would we re-buy? No

Overall = 21.5/40

29 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Love the chocolate so ordered some…

Love the chocolate so ordered some online, still hasn’t arrived 2 weeks later. They do not make it clear on their site how long you might expect to wait for shipping, and they make it very hard to contact them. Asked me to verify I was not a robot before I could submit my question but was no facility to do that

26 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Duurzaam, vergeet het maar.

Duurzaam, die zogenaamde chokobars bevatten in de meeste gevallen maar een derde aan cacao- bestanddelen, aangevuld met meer dan de helft aan suiker, de rest met vulmiddel, (melkpoeder e.d.)
Wel duur niet duurzaam, gewoon weer een truc d.m.v. het bespelen van uw sentiment.
Het is een gewoon een duur verkoopargument met een nare bijsmaak !

23 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Terrible customer service

I really love the chocolate so with that in mind ordered a gift set and a card to be sent to a friend after an operation and still not received.Emailed to chase and no reply!terrible customer service and a shame all round

11 settembre 2023
Non scritta su invito
Valutata 4 stelle su 5

All opinions matter

I may be in the minority here. I very much liked this chocolate. Its smooth and certainly not overly sweet as others suggest - with the exception of the white bars, which are super sweet.
It is an expensive chocolate, but it is up there with the luxury tastes. Its great for a little treat to yourself

25 agosto 2023
Non scritta su invito

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