Wow, this is how chocolate used to taste (take a note Cadbury’s!). 1st time trying and honestly, the taste is how other brands used to be, ‘back in the day’ (before ‘Americanisation’/ addition of palm... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Reine Abzocke war diese Cashback Aktion. Hätte ich vorher gewusst dass ich 2 Monate lang vergeblich Versuche mir mein Geld wieder zu holen, hätte ich diese Schokolade auch niemals gekauft. Dem Support... Leggi di più
I quite liked your chocolate but the link to Amazon is a bad move in my opinion. They’ve now made it practically impossible to buy a bar of plain milk chocolate without making an order for shopping fr... Leggi di più
L'azienda ha risposto
My new favourite chocolate. I’ve finally ditched cadburys after realising it’ll never be the same after selling out to Kraft, I tried Tony’s as I liked the company ethos. I’m a milk chocolate gal so c... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.
Informazioni di contatto
2,8
Nella media
282 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 57% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Over priced cooking chocolate in…
Over priced cooking chocolate in colourful modern packaging.
26 giugno 2026
Non scritta su invito
First time but wont be my last.
Received a block of this chocolate today through the post. Me and my wife tried it, loved the quality and flavours. We appreciate it and will buy more of it.
25 giugno 2026
Non scritta su invito
Awful customer service.
If I could give you zero I would. Your customer service is awful. No replies to e-mails, zero response to questions asked. Order placed for Father's Day, before your delivery pause. The order has only now been dispatched. I was notified by a generic e-mail. This weekend at a function, I had no chocolate for the dads attending. I had to spend even more money to have something to present. Delivery paused because of the hot weather, but this week it's even hotter. The whole thing makes no sense. (And I now don't believe that was the issue at all) This is the first and last time I'll be using this company, and I think our charity should be refunded. Order number UKWPO-190129. Order placed for fathers day on 16.06.26 Fathers day was on the 21st, it is now the 23.06.26 and still no order
16 giugno 2026
Non scritta su invito
Risposta di Tony's Chocolonely UK
Hi there, Michele, we're so sorry to hear you've been left so disappointed with the experience you've had. We're a super small team dealing with a lot of emails about hot weather delays at the moment, so please know you're not being ignored. We can see the team replied a couple of hours ago and offered a refund - so it might be worth checking your inbox when you get a second. They'll be following up with you again shortly, with a gesture that we hope goes some way towards making up for things. All the best.
This is seriously disgusting chocolate
This is seriously disgusting chocolate. I received this as a gift. Will definitely never buy it. Advertised as creamy milk chocolate. Think they forgot the milk! I found it extremely bitter.
22 giugno 2026
Non scritta su invito
Risposta di Tony's Chocolonely UK
Hi Dawn, we're wondering if you were gifted one of our darker bars, as our milk chocolate definitely shouldn't taste bitter.. We recently renamed one of our bars from Dark Milk Pretzel Toffee, to Milk Pretzel Toffee. It does have a slightly higher cocoa content compared to the rest of our milk range. Is that the one you tried? If so, we'd love to send you something a little milkier if you're up for it. Just pop a message to mailuk@tonyschocolonely.com, and we'll get that sorted for you!
My go to chocolate bar from now on!!
Wow, this is how chocolate used to taste (take a note Cadbury’s!). 1st time trying and honestly, the taste is how other brands used to be, ‘back in the day’ (before ‘Americanisation’/ addition of palm oil/ reduction of cocoa!!!). Highly recommend every chocolate lover to try this chocolate bar!!!
22 giugno 2026
Non scritta su invito
Risposta di Tony's Chocolonely UK
We're over the moon to hear you've just tried our chocolate - and even happier knowing it hit the sweet spot. Welcome to the club!
Chocolonely just got Chocolittle
Chocolonely just got Chocolittle; a serious case of shrinkation. What a con! I am very shocked to see how the company has decided to severely reduce the size of their chocolate bar. I won’t be buying the product again.
19 giugno 2026
Non scritta su invito
Risposta di Tony's Chocolonely UK
Hey Lola, we just wanted to let you know that there's absolutely no funny business going on over here when it comes to shrinkflation. We still make our 180g bars of choco, but we've also branched out and started making smaller 90g bars, too. We launched these a year or so ago, with the intention of making our choco a little more affordable for those who couldn't justify treating themselves to the bigger ones. We hope that reassures you! Choco cheers :)
I quite liked your chocolate but the…
I quite liked your chocolate but the link to Amazon is a bad move in my opinion. They’ve now made it practically impossible to buy a bar of plain milk chocolate without making an order for shopping from Morrisons, Iceland, and Amazon fresh ! Who wants to spend £25-£40 to buy a bar of chocolate ? I was buying 4 bars per week for myself and my brother I’ll now be buying none. As for ethical how ethical is Amazon ? Not at all. If you think a man namely Amazon owner Jeff Bezos is ethical youve lost the plot the man’s so bored and rich he’s now making rockets. Couldn't he save the children of Gaza instead ??? Oh I think not.
19 giugno 2026
Non scritta su invito
Risposta di Tony's Chocolonely UK
Hi there, thanks for sharing your thoughts on our Amazon store. It's always good to hear different perspectives on this stuff, so we'll be sure to share your review with our Sales team. If, in the meantime, you fancy buying our choco online from elsewhere, you'll find our entire range over on our Choco Shop. You can even personalise our wrappers for any special occasions, too! Just click here: https://tonyschocolonely.com/uk/en
Ethical and it tastes great!
I think Tony’s chocolate is great, it is ethically sourced ingredients and it tastes great! I am happy to pay more if people get a fair wage. Thanks Tony’s for making amazing chocolate 😄
18 giugno 2026
Non scritta su invito
Risposta di Tony's Chocolonely UK
HI Warren, it's awesome to know you understand why we charge more for our choco, and that you're willing pay that bit extra to help us do some good. Thank YOU for being a Tony's fan - you rock!
Reine Abzocke war diese Cashback…
Reine Abzocke war diese Cashback Aktion. Hätte ich vorher gewusst dass ich 2 Monate lang vergeblich Versuche mir mein Geld wieder zu holen, hätte ich diese Schokolade auch niemals gekauft. Dem Support hab ich diesbezüglich geschrieben, was will man mir sagen außer, dass ich ja noch genug Zeit habe um es wieder und wieder und wieder zu versuchen. Lächerlich. So macht man sich halt keine Kunden.
15 giugno 2026
Non scritta su invito
The whole experience is impressive, but not a gamechanger for me...
Okay... here's my overall view of, not just the chocolate (I tried my first large bar of Chocolonely this week) but of the full Tony's experience and that which i have witnessed.
First, the product. The mouthfeel is great - I have read people saying it's gritty, powdery, unpleasant... I don't find this AT ALL... it's not as silky as say Galaxy which would get a 5/5 from me, and doesn't have the recognisable taste like Cadbury's does, which gets a 4/5... it's a solid 3/5 for the taste, and definitely better than supermarket own brands... The quirky segments make it an interesting experience, and I like this a lot. I LOVE the chunkiness - reminds me of Yorkie bars when I was a kid. You really feel you're EATING it lol.
What took this from a 3 to a 4 for me is their ethical standpoint (not going to state it all here, buy a bar and read about it in the packaging - or look at their website) alongside the customer service - I have read utterly scathing reviews, all met with a gentle response, even offering freebies to try to sway a decision... Just superb. That would be enough to pull it up to a 5 for me, but for the price. It's definitely too expensive - I only considered trying it because my local supermarket was offering it discounted.
Glad I tried it, not sure i'll be a regular (even if i could afford to).
8 giugno 2026
Non scritta su invito
Risposta di Tony's Chocolonely UK
Hey David, thanks so much for writing such a balanced review of our choco. We always appreciate it when a person takes a punt on parting with their hard-earned cash to try our stuff. It's even better when they take the time to read our packaging to find out more about our mission. As you've already pointed out, it's impossible to make something that absolutely everyone will love, but it's great to know you enjoyed your Tony's experience! If our bigger bars a tad too pricey to justify treating yourself regularly, it might be worth knowing a lot of the bigger supermarkets sell a smaller, cheaper bar (90g) for this exact reason. Take a look when you do your next big shop! And thanks again, the review means a lot.
My new favourite chocolate
My new favourite chocolate. I’ve finally ditched cadburys after realising it’ll never be the same after selling out to Kraft, I tried Tony’s as I liked the company ethos. I’m a milk chocolate gal so can’t comment on the dark chocolate but I absolutely love all the varieties of the milk chocolate on offer. Yes it’s pricier than all the other tosh that’s offered but I feel like it tastes how chocolate used to taste. So well done Tony’s, I’m sold and so is my family. Also love the packaging, I feel like Charlie bucket when I’m unwrapping it haha. Keep it old skool.
10 giugno 2026
Non scritta su invito
Risposta di Tony's Chocolonely UK
Thanks, Charlie - uh, Fay. It means a lot to know our choco is more than just any old sweet treat to you. Dare we say - this could be the start of something beautiful.. :D
Has a really rich chocolate tease
Has a really rich, chocolate tease love it looking forward trying more 😌..
28 maggio 2026
Non scritta su invito
Risposta di Tony's Chocolonely UK
You know how to make a chocolate company happy, Marc. We're happy you enjoyed your first taste of Tony's, and hope you feel good knowing you're helping to end exploitation in cocoa, too!
Wie kann ich meine Enttäuschung über diese Aktion in Worte fassen?
Wie kann ich meine Enttäuschung über diese Aktion in Worte fassen? Ich habe 3 der großen Tafeln von Ihrer Schokolade gekauft und mich gefreut, dass man an einer gratis-testen-Aktion teilnehmen kann. Und seit Wochen versuche ich mein Glück und muss leider immer wieder feststellen, dass keine Einlösungen möglich sind. Und selbst wenn es noch 3 oder 1 Einlösung gibt, wird spätestens nach Eingabe der eigenen Daten und hochladen des Kassenbons angezeigt, dass ein Fehler aufgetreten ist. Selbst die Kontaktaufnahme mit dem Unternehmen, welches für diese Aktion verantwortlich ist, verlief im Sande. Erst wird man kurz vertröstet und dann interessiert es niemanden. Kein Lösungsvorschlag o.ä. Ob die Schokolade fair hergestellt wird oder nicht, ich kaufe sie nicht mehr, wenn man den Konsumenten/Kunden so verarscht. Sowas macht man einfach nicht.
26 maggio 2026
Non scritta su invito
Irreführende Cashback Aktion
Wie andere hier auch geschrieben haben, ist die gratis testen Aktion irreführend, da es mehr einem Glücksspiel ähnelt, als einer tatsächlichen Option sein Geld zurück zu bekommen. Die Schuld dann auf einen anderen Anbieter zu schieben und zu sagen, dass die Aktion besser läuft als erwartet, finde ich fast noch schlimmer. Dann erhöht das Kontingent oder überlegt euch was anderes. Ich werde es an die Verbraucherzentrale weitergeben, das ist einfach inakzeptabel.
25 maggio 2026
Non scritta su invito
Far too sweet and the aftertaste is not good
Far too sweet and the aftertaste is not good . I
prefer Menier Swiss cooking chocolate to this . It is made with pure cocoa butter . Also the shape of the bar makes it so hard to break and share .
24 maggio 2026
Non scritta su invito
Risposta di Tony's Chocolonely UK
Hey there, Zahra, we're sad to hear that Tony's wasn't for you, but we appreciate you giving it a try before making any decisions! As for the shape, we know it's a bit odd and awkward compared to other bars out there, but we've made it unequally divided because that's the state of the cocoa industry right now. Our bar helps us communicate that in a memorable way. When the industry starts paying farmers fairly, our bars will reflect that, too (and we hope it happens sooner rather than later). Thanks again!
"Gratis Testen"-Aktion fragwürdig
Ich habe mich über die "Gratis Testen"-Aktion gefreut. Auf der Verpackung steht groß "Gratis testen" und "Diese Tafel geht auf uns", was die Erwartung weckt, dass man nach Kauf den Kaufpreis erstattet bekommt. So habe ich das auch schon bei anderen Produkten erlebt und fand solche Aktionen immer cool.
Stellt sich heraus, dass es nur ein sehr kleines wöchentliches Kontingent gibt und man montags möglichst um Punkt 9 Uhr auf der Webseite sein muss, um überhaupt eine Chance zu haben. Ich konnte die versprochene Rückerstattung bis jetzt nicht in Anspruch nehmen. Das Ganze ist eher ein Glücksspiel als eine echte Geld-zurück-Aktion.
Bei den vollmundigen Versprechen auf der Vorderseite der Packung grenzt die Aktion leider an bewusste Verbrauchertäuschung, meiner Meinung nach. Es macht mir die Marke nicht sympathischer, im Gegenteil. Auf Nachfrage beim Support kam eine automatisierte Standardmail, ohne auf meine Punkte einzugehen. Schade, denn die Schokolade und die vom Hersteller vertretenen Werte sind an sich gut.
Aber wenn so eine Aktion handwerklich so schlecht gemacht ist und man sich als Kunde veräppelt fühlt, kann sie (zurecht) auch nach hinten losgehen.
18 maggio 2026
Non scritta su invito
Risposta di Tony's Chocolonely UK
Hi Chocofan, danke dir für deine offene Rückmeldung – ich verstehe total, warum du dich über den Ablauf ärgerst. Das ist absolut nicht das Erlebnis, das wir uns für die Aktion wünschen. Uns ist wichtig zu betonen, dass wir niemandem das Gefühl geben möchten, getäuscht worden zu sein. Bei der Planung der Einlösungsmenge haben wir uns an den Empfehlungen der Acardo Group orientiert, die seit über 20 Jahren Erfahrung im Bereich Shopper Activation und Couponing hat. Dass die Nachfrage das wöchentliche Kontingent so deutlich übersteigt, hat auch uns überrascht. Eine Geld‑zurück‑Aktion über ein fest definiertes Kontingent zu steuern, ist branchenüblich und wird von vielen vergleichbaren Unternehmen so umgesetzt. Der große Erfolg unserer „Gratis Testen“-Aktion hat unsere Erwartungen allerdings deutlich übertroffen. Einerseits freut uns das natürlich, andererseits führt es dazu, dass das Kontingent montags sehr schnell ausgeschöpft ist. Um die Chancen fairer zu gestalten, haben wir das System auf ein wöchentliches Kontingent umgestellt. Dein Feedback nehmen wir sehr ernst und nutzen es, um zukünftige Aktionen klarer zu kommunizieren und besser zu planen. Danke dir, dass du das Thema so offen ansprichst. Solche Rückmeldungen helfen uns wirklich weiter.
I’ve just eaten my first bar of…
I’ve just eaten my first bar of chocolate from the Tony’s brand, dark chocolate almond sea salt, it tastes nothing like chocolate should taste. Very plastic tasting and will probably never be buying it again. Quite repulsive!
9 maggio 2026
Non scritta su invito
Risposta di Tony's Chocolonely UK
Hi John, we're sorry to hear you weren't a fan of our Dark Almond Sea Salt bar.. If you ever fancy giving any of our other bars a go, pop a message to mailuk@tonyschocolonely.com and we'll hook you up with a little freebie to try!
Disappointed in the expensive dark hazelnut bar
I decided to treat myself to the hazelnut crunch bar. I was very disappointed - particularly for such an expensive bar. My wife was also very unimpressed.
I can’t see me buying another one. I’ll stay with the dark fair trade chocolates from sources I already know and like.
3 maggio 2026
Non scritta su invito
Risposta di Tony's Chocolonely UK
We're really sorry to hear that, James. Thanks so much for giving our choco a try!
I really enjoyed the caramel chocolate…
I really enjoyed the caramel chocolate bar!
3 maggio 2026
Non scritta su invito
Risposta di Tony's Chocolonely UK
Excellent choice (and a firm fave with all of us here at Tony's HQ, too)!
Proper chocolate
Tastes like I remember chocolate used to taste when I was a youngster. Almost perfect but needs a touch more silkiness and then that totally smooth taste will come through.
2 maggio 2026
Non scritta su invito
Risposta di Tony's Chocolonely UK
Thanks so much for the thoughtful feedback, Michael. We're glad you're a fan! Now, back to the drawing board to try and get that silkier finish..
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.