Tobermore  Recensioni 

82
TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

Great service from Josh at Tobermore - from the first contact, site visit and sample materials. Providing a list of 'Approved Contractors' in my area provides a good level of assurance that the work w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very pleased with how professional and helpful Mark from Tobermore was. He visited my property to give some advice and guidance on their blocks and what makes them different from other block pavi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We recently purchased paving from Tobermore and couldn't be happier with the experience. Josh, our sales representative, was outstanding from start to finish. He was very responsive, friendly... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Our front garden was laid with Tobermore products in Dec 2020. We were not impressed when first laid and we are even less so now. They chip easily, they discolour easily and although the paviours are... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Produttore di mattoni

Scritti dall'azienda

Tobermore manufactures hard landscaping products for the domestic & commercial markets. Tobermore serves the UK & ROI markets. Product ranges include paving blocks, walling systems & permeable paving.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

82 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,4

Tutte le recensioni

(82)

5 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

My experience with Tobermore is always…

My experience with Tobermore is always great especially with Tom who goes above and beyond to help out with any enquiries. He always provides support and communicates after orders have been placed, which has formed a very trusting and honest relationship.

16 settembre 2024
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Risposta di Tobermore

Hi Katie,

Thank you for taking the time to leave us a review. We’re thrilled to hear that your experience with Tobermore has been consistently positive, especially with Tom’s exceptional support. It’s wonderful to know that his dedication and communication have built such a strong and trusting relationship.

Best regards,
Niamh
Social Media Marketing Executive
Tobermore

Valutata 5 stelle su 5

I recently used tobermore turfstones…

I recently used tobermore turfstones for a job I did for a customer. I found them really good quality and the customer is really pleased with the results. I dealt with Ollie from tobermore who is the rep in my area (Manchester) who was really helpful in giving advice about which products to use and where to order from and mocked up visuals for my customer. I’ve used tobermore on the last few driveways I’ve laid and the quality is top notch

19 settembre 2024
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Risposta di Tobermore

Hi Chris,

Thank you so much for your great review! We're thrilled to hear that both you and your customer were pleased with the results of the Tobermore Turfstone ground reinforcement grass paving system. It’s fantastic that Olley was able to provide helpful advice and visualsations to support your project. We really appreciate your continued trust in our products for your landscaping projects and look forward to being a part of many more successful jobs!

Best regards,
Niamh
Social Media Marketing Executive
Tobermore

Valutata 5 stelle su 5

Fantastic products and incredible…

Fantastic products and incredible support from all at Tobermore making them a breeze to deal with and easy to sell to our end users. Definitely ahead of the competition with finish and technology.
Regards Shaun @ Joseph Parr

16 settembre 2024
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Risposta di Tobermore

Hi Shaun,

Thank you for your wonderful feedback! We're thrilled to hear that you find our products fantastic and our support team helpful at Joseph Parr. It’s great to know that Tobermore stands out for you in both quality and innovation. We look forward to continuing to work closely with Joseph Parr Builders Merchants!

Best regards,
Niamh
Social Media Marketing Executive
Tobermore

Valutata 5 stelle su 5

We use Tobermore products on a wide…

We use Tobermore products on a wide variety of projects and we think its has a superb range of products to a very high standard
Eamonn Kelly
South Manchester

19 settembre 2024
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Risposta di Tobermore

Hi Eamonn,

Thank you for your five star review of Tobermore and for choosing our products for your business. We pride ourselves on the quality of our paving and walling products and are delighted to hear this shines through to our customers.

Best regards,
Niamh
Social Media Marketing Executive
Tobermore

Valutata 5 stelle su 5
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Risposta di Tobermore

Hi Ian,

Thank you so much for your kind words and a five star review. We're thrilled to hear that Olley and the rest of the Tobermore team were able to provide the support you needed. Thank you Premier Drives for your continued trust in Tobermore products to complete your hard landscaping projects.

Best regards,
Niamh
Social Media Marketing Executive
Tobermore

Valutata 5 stelle su 5

Addeco Limited/Tobermore

We are a small builders merchant in stoke on Trent (Addeco Limited) who sell Tobermore products, Olley is our rep and he does a fantastic job!! Any queries or concerns we may have he’s on it straight away! Tobermore supply us with great materials and resources to help customers make the right decision for them!
Team Addeco
Andy, Gaz, Liz & Abbie

19 settembre 2024
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Risposta di Tobermore

Hi Andy, Gaz, Liz & Abbie,

Thank you all for the wonderful review! We're so pleased to hear that you're happy with both our products and the support from Olley our Merchant Sales Manager. It’s great to know that the materials and resources we provide are helping your customers make the right hard landscaping decisions.

Best regards,
Niamh
Social Media Marketing Executive
Tobermore

Valutata 5 stelle su 5

Great company to deal with

Great company to deal with
Olley the rep goes the extra mile
Great product
Great service

Couldn’t ask for more

19 settembre 2024
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Risposta di Tobermore

Hi Tom,

Thank you for your fantastic feedback! We're thrilled to hear that you've had a great experience with both our products and service. Olley will be especially pleased to know his efforts are appreciated! We value your business and look forward to continuing our successful partnership with Joseph Parr Builders Merchants.

Best regards,
Niamh
Social Media Marketing Executive
Tobermore

Valutata 5 stelle su 5

Supportive supplier

As a branch manager of Jewson we look for suppliers that will support our business, since we have dealt with Tobermore they have supported us fully from product supplies to installing a landscape display in branch. Most of all for a merchant they have supported us with our customers from site visits to helping with product information. Certainly a proactive company and I’m proud to work with them for the future.
John Gaffey, Branch Manager Jewson Stockport.

19 settembre 2024
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Risposta di Tobermore

Hi John,

Thank you so much for your kind words and positive feedback! We're delighted to hear that Tobermore has been able to support you and your team at Jewson Stockport. It's fantastic to know that our efforts, from product supply to helping with customer site visits, have made a positive impact on your branch. We value our partnership with Jewson and look forward to continuing our proactive collaboration in the future.

Best regards,
Niamh
Social Media Marketing Executive
Tobermore

Valutata 5 stelle su 5

Tobermore Products

Great Products That We Use Every Week On Our Projects, Tried Various Brands But Nothing Compare To Tobermore. Great Staff With Great Product Knowledge. All Round ⭐️⭐️⭐️⭐️⭐️

18 settembre 2024
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Risposta di Tobermore

Hi James,

Thank you for your kind words and five star review. At Tobermore we pride ourselves on our high quality hard landscaping products and exceptional service support for paving contractors, we are delighted to hear this shines through. Thank you for choosing Tobermore to help transform your customers outdoor spaces.

Kind Regards
Niamh
Social Media Marketing Executive
Tobermore

Valutata 5 stelle su 5

Beautiful products and great customer service

I couldn't be happier with the Tobermore Mayfair paving flags I had installed over a year ago. They have completely exceeded my expectations and held up beautifully over the last year. I have experienced zero fading, wear, or signs of damage, in fact the complete opposite. I loved the product so much that I've recently ordered more Mayfair flags to complete the front of my home!
The customer service from Tobermore is equally impressive. From my initial inquiry with Kirsty, to the delivery of the flags, every interaction has been seamless. The Tobermore team is professional, friendly, and have gone above and beyond to ensure I have been completely satisfied with my purchase. They offered expert advice on which product would suit my needs best, and they kept me updated throughout the whole process. Delivery was prompt, and the quality of the product speaks for itself.
Honestly thrilled with both the product and service I have received (on both occasions) and would most definitely recommend Tobermore!

30 agosto 2024
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Risposta di Tobermore

Hi Anthony,

Thank you so much for your wonderful review. We’re thrilled to hear that you're loving your Tobermore Mayfair paving slabs and that they’ve exceeded your expectations over the past year. We’re delighted that you chose to come back to us for your next landscaping project.

We pride ourselves on delivering both high-quality products and a seamless customer experience, so it’s great to hear that this has been reflected in your interactions with us. We will be sure to pass your kind words on to Kirsty in our Consumer Sales Team.

Thank you again for your continued support and recommendation.

Niamh
Social Media Marketing Executive
Tobermore

Valutata 1 stelle su 5

Caution: Issues with Recommended Contractor



I had a terrible experience with a contractor listed as "trusted" on Tobermore's website. I chose this contractor--which I will not say his name is I will be taking him to court---, based solely on Tobermore's recommendation. Unfortunately, this led to:

1. Incomplete driveway installation despite full payment
2. Poor workmanship and property damage
3. Attempted use of non-Tobermore products without consent
4. Multiple broken promises and lack of communication

Despite numerous complaints to Tobermore, they have not removed this contractor from their trusted list. I'm now forced to take legal action to recover my losses.

While Tobermore products may be good, I strongly advise caution when using their recommended contractors. Always do your own research and don't rely solely on their "trusted" list.

I hope Tobermore will take more responsibility for the contractors they endorse to prevent others from facing similar issues.

16 settembre 2024
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Risposta di Tobermore

Hi Rami,
We are disheartened to hear of your negative experience with a Tobermore Registered Contractor.

Whilst Tobermore takes reasonable steps to vet paving contractors prior to including them on its list of Registered Paving Contractors, Tobermore does not make or give any representation or warranty as to the work carried out by any Registered Paving Contractor, nor does it accept any liability for any loss or damage suffered or incurred as a result of the act or omission of any of its Registered Paving Contractors. Tobermore cannot guarantee the workmanship of any paving contractor.

We take these matters very seriously. Upon internal investigation we understand you have been in touch with Tom Green, your local Tobermore Merchant Sales Manager regarding the matter. Tom is currently still investigating this situation and will be in touch with you when an update is available.

Kind Regards
Niamh
Social Media Marketing Executive
Tobermore

Valutata 1 stelle su 5

Terrible Products

I don't know where to start if I am being honest decided to have my front done with new flags back in May got a delivery unfortunately when layed nasty orange/brown stains appeared they agreed to take them back due to them being faulty. We then had a 2nd delivery of Tobermore flags again these got layed and again stains appreared within days again these got returned due to them being on recall and faulty. The 3rd delivery took place and I was assured that these had been inspected and that I shouldn't have any more issues we are now in September and my flags have nasty marks and stains yet again they look they are 40 year old. Again I am waiting for a response from Tobermore to sort this issue out. Complete shambles not to mention the inconvenience caused I am surprised this
company are still in business how can they get it wrong so many times.

10 settembre 2024
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Risposta di Tobermore

Hi Tracey,

We are sorry to hear your Tobermore products did not meet expectations. We understand your local Merchant Sales Manager is currently looking into this situation and will be in touch with you with an update as soon as possible.

Thank you for your patience and once again we apologise for the inconvenience caused.

Kind Regards
Niamh
Social Media Marketing Executive
Tobermore

Valutata 5 stelle su 5

New Patio

We got Tobermore Historic paving with some of the retaining wall system and garden walling supplied to a job in Antrim.

We called to the paving centre and spoke with the sales team there who were able to show us around the outdoor room and then provide pricing for the job. They also gave us a list of paving contractors that were able to do the job.

We got one of the Tobermore layers to do the job and are delighted with how it turned out. We are not 5-6 months down the line and could not be happier

Thanks to Tobermore

6 giugno 2024
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Risposta di Tobermore

Dear John,

Thank you so much for sharing your experience and for choosing Tobermore for your project! We’re thrilled to hear that you’re delighted with your new patio and the service you received from our team and recommended contractor.

It's always rewarding to hear that our products and support have helped bring a project to life. If you ever need anything else in the future, please don’t hesitate to reach out.

Enjoy your beautiful outdoor space, and thanks again for your kind words!

Best regards,
Niamh
Social Media Marketing Executive
Tobermore

Valutata 2 stelle su 5

Impossible to stay clean.

Bought Tobermore pavers just over a year ago. They now look as if they're about 30 years old. Despite scrubbing and light power washing as per recommendations, they look awful. Have Tobermore tested their products?

5 settembre 2024
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Risposta di Tobermore

Dear Colin,

Thank you for taking the time to share your experience with us. We’re sorry to hear that you’re not satisfied with the appearance of your paving. At Tobermore, we take pride in the quality and durability of our products, and we regret that this hasn’t been your experience.

Our paving products are thoroughly tested to ensure they meet high standards for both appearance and performance. However, environmental factors, such as location, weather, and usage, can sometimes affect their appearance over time. We understand how frustrating this must be for you.

We would love the opportunity to investigate this further and would appreciate if you could provide us with more details via our After Sales Support - Tobermore. https://www.tobermore.co.uk/after-sales-support/

Thanks,
Niamh
Social Media Marketing Executive
Tobermore

Valutata 1 stelle su 5

Avid Tobermore Shannon Heather.

We had Shannon Heather paving in our front drive costing over £5000 last October. A few months later these stones have lost it's colour and have become dis-coloured. Tobermore was recommended by one of it's accredited dealers who also had experience with and accredited by Marshall stones. I contacted the paving builders who replied that they lay stones and are not responsible for the stones and told me to contact Tobermore. Very disappointed! Tobermore has 0844... number that costs to ring! I emailed photos to Tobermore in January and its reply was defensive and too general by saying that their product is tested and no one complains! I rewrote in April and am still waiting for their technical team to visit us and sort out the problem. So far, I would not recommended anyone to choose Tobermore.

10 ottobre 2023
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Risposta di Tobermore

Hi,

We're sorry you were unhappy with the standard of your product.

As previous winners of the European Quality Award, Tobermore Concrete Products Ltd take any product quality related complaints seriously and always endeavour to ensure the following is conducted -
• Investigate the complaint fairly and in a timely manner.
• Take a balanced, fair view and offer a suitable resolution whenever possible.
• Implement preventative measures to stop future occurrences.
• Provide the highest standard of service for all our customers.

We have a dedicated After Sales Support Portal you can find in the footer on our website where quality product related complaints can be raised.

Valutata 5 stelle su 5

ANDY CHAMPION & TOBERMORE…

My first experience with Tobermore was not the fault of the Tobermore Paving but our choice of tiler. Our home was left in an utter mess and the expense was high, simply by tiler over ordering, waste of paving and payment to the tiler after 5 dreadful weeks of him coming and going we finally told him to go.
Then I was recommended a TILER well named called ANDY CHAMPION he was exactly as his name implies a champion. He very kindly rectified the mess at our front door which we were left with in late October so that it would be safe to use during Christmas period. Then he checked the rest of the dismal and unsafe work that had been done. We booked Andy in and it was nothing less than MIRACULOUS when he started work. Our headaches and stress began to settle on the first day. He arrived promptly with another Andy and the two guys worked full steam ahead to lift everything and start from scratch. Andy’s creative side was apparent on the first day. He spoke to us about how he felt a few things needed changing to give us the result that we had hoped for. So as he started to lay paving and reshape areas to a more easy and workable garden layout. He placed under piping in to drain water from garden to take away the flooding and levelled up the pathway to drains which had been distorted by previous worker. Andy took away the hideous and ill fitting drain covers surrounding house and replaced them with the Tobermore tile covers. The whole job included paving front, back and both sides of house. The transformation is nothing less than unreal. The back garden was also fitted with posts and a 18ft trellis. The paving and trellis work looks fabulous. My husband and I are so pleased with the work and the friendly manner of the two guys. Andy talked to us and explained how he would adjust things to fit our needs and make the areas easy maintained. In this world that is worth a lot. The whole job took approx 7 days as the weather was poor. I wish I could give before and after pictures as I am sure they would speak for themselves. However from our side of it ANDY CHAMPION was the man to get the job done and properly we just wish we had got him from the start. So please learn from us and take Tobermore advise and use Tobermore credited paving tilers. Without a doubt I am sure Tobermore is glad Andy Champion is one of their paving tilers. We are so grateful that we got this team and would not hesitate to use or recommend Andy Champion. 🌟

26 febbraio 2024
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Risposta di Tobermore

Thank you for your kind words about how Tobermore products and one of our Registered Paving Contractors, Andy Champion transformed your outdoor space!

Valutata 1 stelle su 5

Avoid at all costs

Avoid at all costs. Sell you a paving flag that's bowed and blotchy in colour throughout and tell you it's within british standard when you question it.... two reps came out measured the flags, agreed with me some were not within the standard. Then they were 'supposedly' going to report to the quality team and get back to me. But that was followed up by an email from Tobermore telling me the case was closed. Should I add no mention of the colour issue was ever addressed. Spent almost £3000 on substandard product. Absolutely disgrace.

6 giugno 2023
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Risposta di Tobermore

Hello Ryan, We are sorry you were not happy with the service you received but we can confirm that all procedural steps were completed. Please see summary below.

Our team arranged a site visit on 5th April 2023 and demonstrated the flags supplied to this project are within tolerance by using a BS calibrated notch bar which is the only accurate way to measure flatness and bow of flags.

Our flags are manufactured and tested in compliance to BS EN 1339:2003, we have a quality management system in place to ensure compliance to this standard. We can confirm that the product supplied to this project met the requirements of this standard therefore we cannot provide any further assistance on this matter; we have now closed your case.

Valutata 1 stelle su 5

From the day my drive and patio was laid

From the day my drive and patio including paths was laid. There was a complete difference in the colour of the two halves of my drive. I brought this to the attention of the paving company and they told me they would get it sorted. Tobermory visited my home twice over the last year but would take no responsibility kept saying it was the salts coming out. Now after 12 months finally they have taken it all up 200 square meters. I have now paid over £3500.00 and the merchants have paid the rest to have a far better product from Marshall’s. The comments made by your other customers in their reviews is exactly what I experienced. I only got the job sorted when I told I was going to my solicitor that seemed to get them focused. The paving company even tried cleaning my paving and all the colour washed down the road. Wish I had never seen Tobermore paving my new paving looks fantastic if anyone is thinking of having a paved drive make sure you go and see drives where tobermore bricks have been used and speak to the customer wish I had

10 febbraio 2024
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Risposta di Tobermore

Hello Mr & Mr Bishop,

Thank you for taking the time to write a review, we are deeply sorry that your Tobermore products did not live up to expectation. This is disappointing to hear and something we take very seriously at Tobermore as we hold ourselves to high standards in both our products and customer service. We have passed your comments on to our product development and customer care teams and want to ensure your voice is heard as we continue to improve.

Please feel free to get in touch at choosetobermore@tobermore.co.uk should you wish to discuss the matter further.

Valutata 1 stelle su 5

Slabs not fit for purpose

Slabs are easily scored and have no longevity. Appear to be produced cheaply almost sprayed on the top. I was informed that the colour pigmant is concentrated in the top 3rd of the slab which is clearly not true as when they arrived chipped you could see the grey concrete underneath. Awful product.

5 febbraio 2024
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Risposta di Tobermore

Hello John,

Thank you for taking time to express your views. We are saddened to hear you were not satisfied with your Tobermore flags. All our paving flags and blocks are manufactured to a very high standard with only the best quality pigments and undergo rigorous testing and quality assurance to maintain standards. We apologise that you feel that you did not receive this level of quality. We have passed your feedback onto our products team. Please don’t hesitate to get in touch with any questions you may have.

Valutata 5 stelle su 5

Fantastic service and fantastic…

Fantastic service and fantastic products. I have Sienna on my drive and Historic on my patio. These products have transformed my outside space.

10 maggio 2023
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Risposta di Tobermore

Hello Mrs Devlin,

Thank you for your kind remarks! We are thrilled to hear you love your Tobermore products as much as our other customers. Our vision is to transform places through great experiences and products so we are delighted to hear this rings true for you.

We appreciate your review and hope you enjoy your new patio & driveway at your home!

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