Bullnose oak skirting ordered, and delivered within a week, which I thought was an acceptable time. Wrapped in corrugated cardboard, then wrapped in layers of cling film, would have withstood a rain... Leggi di più
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Scopri cosa dicono le persone
Great communication on live chat for advice before purchase. Order arrived fast, and was very impressed with quality of Canadian cedar boards. Few boards were damaged in transit (not sellers fau... Leggi di più
L'azienda ha risposto
Ordered via web site some oak square edged skirting, later informed that the held stock was not fit for purpose. My contact Mark was very helpful & friendly, he responded by arranging a new mill run,... Leggi di più
Excellent service/ technical support, extremely easy process. Delivery went without any problems, however it would have been useful if someone would have pre warned me that the delivery was planne... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Timber2UDirect (T2UD) is the online trading arm of leading UK timber importer and trader Brooks Bros (UK) Ltd. With some sixty years sourcing and trading timbers from all corners of the world we are uniquely placed to offer real choices in timber. We specialise in Hardwood and Timber Cut To Size Specialist. We have 15 Species of Timber Available as well as stock of skirting, window board, cladding, decking and many more and deliver anywhere in the UK.
Informazioni di contatto
Lenton Lane, NG7 2PR, Nottingham, Regno Unito
- 01159931150
- enquiries@timber2udirect.co.uk
- www.timber2udirect.co.uk
4,7
Eccellente
237 recensioni
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Come questa azienda usa Trustpilot
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Had a delivery of cedar
Had a delivery of cedar. A no where unfortunately of poor quality. My e mail detailing the issue was dealt with quickly and replacements where sent out.
29 settembre 2023
Good quality and fast delivery
27 settembre 2023
Exceptionally quick delivery
Exceptionally quick delivery. Top quality materials at a decent price.
25 settembre 2023
4 working days from order to delivery…
4 working days from order to delivery despite the web page saying 14 to 17 days.
Quality of wood is good.
Only thing missing was a notification that the wood was to be delivered and what date the delivery will be.
App and information good.
27 settembre 2023
Reasonable prices and good products
Reasonable prices and good products, there was a bit of a lack of delivery info, no contact beforehand, was just left outside I'm the rain.
25 settembre 2023
Fast delivery great product would…
Fast delivery great product would recommended to anyone to use this company
20 agosto 2023
Excellent service
Excellent service. Timber beam arrived very quickly. Fantastic quality.
Thanks
27 agosto 2023
Quite helpful
Quite helpful - these people answer the phone which is rare these days.
1 settembre 2023
Risposta di Timber2udirect
Dear Nick,
Thank you for your kind words, our team really appreciate the feedback. We strive to offer a great service and its rewarding when a customer really appreciates this.
Kind regards,
Timber 2U Direct
Great service
When you call - there is actually a very helpful skilled person on the other end - great service and quality product
1 settembre 2023
Risposta di Timber2udirect
Dear Paul,
WOW! Thank you for your amazing review! We pride ourselves on our service level and our staff are pleased to hear that you were able use their expertise to help with your order.
Spread the word!
Kind regards,
Timber 2U Direct
Quick dispatch
Ordered on Friday, delivery on Tuesday. Reasonable charge for delivery. Happy to use them again.
31 agosto 2023
Risposta di Timber2udirect
Dear Kevin,
Thank you for your review! Its great to hear you were impressed by our quick dispatch and delivery. We look forward to receiving your next order.
Spread the word!
Kind regards,
Timber 2U Direct
Risposta di Timber2udirect
Dear Roger,
Thank you for your review! We really appreciate the feedback and glad that you found our website nice and easy to use.
Spread the word!
Kind regards,
Timber 2U Direct
Great service
Great service. Ordered cedar battens and they were delivered promptly and were of great quality.
4 agosto 2023
Risposta di Timber2udirect
Dear Greaterscapes Landscaping,
Thank you for your review! We really appreciate the feedback and glad that you are pleased with our service and products.
Spread the word!
Kind regards,
Timber 2U Direct
Excellent quality T&G
Great communication on live chat for advice before purchase. Order arrived fast, and was very impressed with quality of Canadian cedar boards.
Few boards were damaged in transit (not sellers fault) but once contacted via phone, replacements were sent out free of charge next day!
Will use again
31 luglio 2023
Risposta di Timber2udirect
Dear Aaron,
Thank you for your review, we appreciate your lovely feedback! We are glad you were impressed with our service, we really appreciate your understanding with regards to the damaged boards received. We really hope you enjoy your Cedar cladding.
Kind regards,
Timber 2U Direct
Excellent customer service
Timber2U provided outstanding customer service and support in light of a poor delivery by DPD (timing, delivery point, etc). Their response was quick, proactive, and ready to make amends. The oak itself is extremely high quality. We're over the moon with the service. A huge thanks for making things so positive!
14 agosto 2023
Non scritta su invito
Risposta di Timber2udirect
Hi Katy,
Wow! thank you so much for the amazing feedback, it’s really rewarding when a customer genuinely appreciates both our service efforts and products. We pride ourselves on using prime grade oak for all of our oak moldings and are glad to hear you are happy with the items you received.
Spread the word!
Kind regards,
Timber 2U Direct.
Good customer response....
Timber2udirect were quick to contact me after receiving my order to say there would be a delay as they had insufficient items in stock.
I'm glad they did that so I was aware and could reschedule work, rather than being left waiting.
I would have given 5 stars had the items actually been in stock ready to ship!
31 luglio 2023
Risposta di Timber2udirect
Dear Patrick,
Thank you for your review! We really appreciate the feedback and are glad that our service was able to make up for the delay with your order. Our bench slats are usually in stock, therefore thank you for your patience and understanding this time. We hope you are happy with your products.
Kind regards,
Timber 2U Direct
Very helpful customer service.
21 luglio 2023
Risposta di Timber2udirect
Hi Mark,
What great feedback - Its always great to hear when team members give excellent service.
Kind Regards,
Timber 2U Direct.
Went above and beyond to help
Went above and beyond to help ! Great communication!!
14 agosto 2023
Non scritta su invito
Risposta di Timber2udirect
Hi Louis,
What great feedback - We are glad to assist customers as much as possible, We understand how getting the small details right really matters. We hope you are happy with your oak beams when they are delivered.
Kind Regards,
Timber 2U Direct.
Good value and very easy to order.
Good value and very easy to order. The online chat was extremely useful and the staff very helpful. Would recommend.
29 luglio 2023
Risposta di Timber2udirect
Dear Debra,
Thank you for your review! We are so pleased to hear that you found our online chat easy to access and use and glad that our staff were friendly and helpful.
Kind regards,
Timber 2U Direct
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