We cannot fault the service and quality provided by Tile Mountain and Bathroom Mountain. Both the porcelain tiles and Trepanels were excellent quality. Yet to fit the bath but also looks quality.... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Service & delivery fantastic, online is easy to use too. On checking slabs let me tell you 105 600x900 🤪there was only 3 chipped which wasn’t an issue as l could use them as cuts, l was offered repla... Leggi di più
I realised yesterday afternoon that Id not ordered enough tiles for our bathroom renovation. Within less than 12 hours I now have my additional tiles and the project can continue without delay... Leggi di più
Sadly the tiler ran out tiles tried to get 3 more no tile Mountain do not keep a stock crazy take week to get 3 surplus tiles in end got similar from B&Q last min didn’t get let down Be wary make su... Leggi di più
Dettagli dell'azienda
- Ditta specializzata in pavimentazioni
- Ristrutturatore di bagni
- Arredatore d'interni
- Negozio di articoli da cucina
Informazioni su Tile Mountain
Scritti dall'azienda
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Scritti dall'azienda
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Informazioni di contatto
Connaught Street, ST6 5TQ, Stoke-on-Trent, Regno Unito
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Eccellente
41K recensioni
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terible customer service and hell and…
terible customer service and hell and all to get the broken tiles sorted and still nothing after 2 weeks
25 giugno 2026
Risposta di Tile Mountain
Hi Mathew,
We're very sorry to hear about your experience and understand how frustrating this must have been.
This is certainly not the level of service we aim to provide, and we sincerely apologise for the delay in resolving the issue with your damaged tiles.
Please be assured that we are currently reviewing your case and are working to reach a resolution as quickly as possible. We appreciate your patience while we investigate this further and will be in touch with you as soon as we have an update.
Best Wishes
The Tile Mountain Team
Really pleased with tiles
Really pleased with tiles, delivery etc.
Unfortunate that you dont take returns. I ordered extra and the tiler had alreasy added spare so we have a couple of boxes left and the money back would have been really helpful.
25 giugno 2026
Nice staff and good prices 👏
25 giugno 2026
Second order from Tile mountain and…
Second order from Tile mountain and just as good...delivery is fast and helpful.
18 giugno 2026
I’m really pleased with the tiles I…
I’m really pleased with the tiles I bought lots to choose from will be buying again
25 giugno 2026
Delivery services
MISBAH was very helpful and he made sure to answer for my enquiries very promptly.
9 luglio 2026
Non scritta su invito
Returning customer
Easy to place an order, delivery was prompt and free. This is the second time we’ve ordered from Tile Mountain, and will definitely be coming back again
24 giugno 2026
Great experience & slight issue resolved very efficiently
Great experience arrived when it was scheduled - A broken tile but resolved very efficiently by Rabia Idrees - Thank you
8 luglio 2026
Non scritta su invito
Porcelain tiles
Porcelain tiles are lovely, just a problem with the delivery and tracking I had which was eventually sorted after a few phone calls, customer services were helpful in resolving the problems.
24 giugno 2026
Risposta di Tile Mountain
Hi Ryan,
We are very sorry to hear that there was a problem with the delivery and tracking of your order.
We are pleased to see that your order has been delivered and that we have been able to offer a goodwill gesture as our apology.
Best Wishes
The Tile Mountain Team
Asked a question about a tile
Asked a question about a tile , got a reply from Rabia about the tile , very helpfull !!!
7 luglio 2026
Non scritta su invito
Good size samples
Good size samples, reasonable prices, good quality flooring. Helpful and informative customer service.
24 giugno 2026
My construction group have used tile…
My construction group have used tile mountain for almost 10 years now and they nearly lost me as a customer due to the advice i was given from one of their representatives in store over a mistake they made. I then spoke with a lady called Kaz who completely turned the situation around and done everything she could and made it right. I understand this order was not a lot of money and there are policies in place but humility also must be in place and that is what Kaz showed. Thank you and great job Kaz
7 luglio 2026
Non scritta su invito
Beautiful tiles!
Beautiful tiles!
Great experience with this company. Ordering process was very good with fast and efficient delivery.
Thank you
2 giugno 2026
Exceptional service
Very quick to respond; dealt with issue quickly with no qualms. Very friendly and kept us to date with progress. Would highly recommend . We dealt with Plymouth branch and Leona was exceptional.. thank you
2 luglio 2026
Great customer service from everyone
Great customer service from everyone, especially Amanda who helped to resolve some issues with delivery. Thank you
16 giugno 2026
Attention to Bathroom Fitting Companies, Contractors, and Project Managers etc!
Call Basildon Showroom on 01268 395099 for trade enquiries
Speak to Royston (Trade Manager) or Jake
They will ensure that your orders are fulfilled smoothly from the quotation stage through to the logistical stage into post-delivery care and onwards.
23 maggio 2026
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