Tile Mountain Recensioni 

Excellent customer service and advice,quick delivery and quality product..
Will definitely use again.!!

Ordering in store was easy and staff helpful. Called to say tiles arrived earlier than planned which was a bonus!

Lovely items, good service and good price but delivery options require very high spend compared to many.

Very helpful staff, so friendly and supportive. Order was quick to arrive and the staff helped load into my car for me. Excellent customer service 😊

Received a damaged order, job had a deadline had to source an alternative tile as couldn’t be used as cuts or else wouldn’t have even messaged - only to be stalled at every turn. Won’t be using the service again and will be posting a negative review under any Facebook post to warn others

Love the tiles, and good customer service. Delivery was smooth and as planned. Four stars because website wasn't working when I wanted to order so I missed out on the bigger discount, but minor issue.

Some tiles where broken sent picture
Paid it back to my visa
Good service the where well packed on pallet driver brought it to my doorstep
Would have no problem recommending friends and family
D Ccoper Solihull

Very helpful customer support , on time delivery and the customer is always well informed. Supported by Misabh and team

Great tiles by the way!

I had a great experience with this company, particularly from Scott in customer services, who was very helpful regarding a partial refund for an unused box of tiles. He made the whole process easy. He was efficient, polite and swift to respond to my questions. I would certainly use this company again.

The sample tile was sent promptly, but upon ordering immediately after receipt of the sample I was told it was out of stock and not being replenished.

great service when part of the delivery arrived broken. Replaced to the Scottish Highlands within 48 hours.

Prompt delivery, excellent tile quality, and the best part is the price — far better than other online stores. I’m happy to recommend them to others.

A great company that delivers on time with constant communication.

Tiles are exactly as described and of excellent quality. Tiles arrived all intact too.

Price was very good. Delivery cost was a little expensive but that was due to us living in Shetland so it was off mainland charges.

Would Definately use Tile Mountain again and recommend.

Love the design of the tiles and are just what we were looking to source for our kitchen and boot room renovation.

Great communication with office. Quick solutions. Thank you

I will never buy from this company again

From ordering to receiving everything went smoothly

The staff at Nottingham were helpful and very knowledgeable. Delivery was as stated, communication very good. There was an issue with some broken tiles. These were replaced within 48 hours. Misbah in customer services was excellent, very helpful and kept me informed of the issue. Really good customer service!

The choice of tiles was brilliant and with the reviews and pics is great help. You can choose your size it helps you with the measurements. The website is easy to navigate and delivery was quick and easy and the service was overall great.

I ordered tiles from Tile Mountain with a scheduled delivery date around 2 weeks from the order date as this was the first opportunity I could take the tile delivery.

On the morning of the delivery I received a text stating the order would arrive between 11:00am and 13:00pm, with a link for tracking.
When opening the tracking the location had not updated in hours which I thought was a bit odd.
It got to 14:00pm, an hour after the latest eta and I thought I'd give Tile Mountain a call to check where the order was as I had other things to do and was sat waiting around for the overdue delivery. The advisor on the phone said she would contact the courier, i was put on hold and then told by the advisor that the delivery driver had taken the route and deliveries the other way round, she then said it would be with me by 16:00pm at the latest.

16:50 came and still no delivery, I phoned Tile Mountain again to check where this was since their phone lines closed at 17:00. I was then told by another advisor that he'd contacted the courier for an update. I asked what I was meant to do and he said someone will give you a call back. I then asked him do the phonelines not close at 17:00 and he said yes, so I asked is someone definitely going to give me a call back with an update, he confirmed I would be getting a call back within 15 minutes.
Nearly 2 hours passed with no call!
At 18:45 I decided to try and contact the courier directly, they informed me that Tile Mountain had provided the wrong dimensions to the courier and as a result it didn't fit into the designated delivery vehicle and never left the depot! Slightly confused how the first advisor from Tile Mountain said it was still on it's way and was due at 16:00 when it had never even been loaded or left the depot.
The courier company then asked if i'd like them delivered on Saturday morning 10:00am - 12:00, I told them nobody would be at the property and I would need to make arrangements for someone to be available to accept the delivery on another day and I would let them know what date they can be delivered. They said to call back once known to schedule a delivery date.
Saturday morning at 09:00am I get a call from a courier saying he is outside with the tiles!! He asked if he could just leave the tiles outside the property. These were taken back to the depot by the delivery driver.

I did not receive any communication from Tile Mountain or the courier throughout this appalling experience.