We have had several samples, delivered really quickly. Finally went to the shop as its so difficult to choose as all are so nice. Had a really positive experience with the chap in there, very knowled... Leggi di più
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Tiles are good, company is efficient, the tile delivery didn't go well at all, I ended up having to help the driver offload 1.3t of tiles by hand myself because the pallet couldn't be moved by his equ... Leggi di più
Really helpful staff at the shop in Southampton, delivered on time and a very good product. If the amount of time you are given to unpack and inspect was reasonable (24hours is not if you've got more... Leggi di più
Ordered samples (which may I add are free- amazingg!!!) for my bathroom flooring and ended up really liking one of them. Ordered the tiles for my bathroom, arrived promptly, perfectly packaged and abs... Leggi di più
Dettagli dell'azienda
- Ditta specializzata in pavimentazioni
- Ristrutturatore di bagni
- Arredatore d'interni
- Negozio di articoli da cucina
Informazioni su Tile Mountain
Scritti dall'azienda
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Scritti dall'azienda

- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Informazioni di contatto
Connaught Street, ST6 5TQ, Stoke-on-Trent, Regno Unito
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I ordered a few tiles to see what they…
I ordered a few tiles to see what they look like and they are lovely.
Recommend grout and adhesive added…
Recommend grout and adhesive added can’t change after ordered 5 minutes finally too much adhesive and no return as well
Absolutely superb customer service
Absolutely superb customer service and competitive pricing. Very impressive
Easy and quick from Misbah
prompt delivery lots of choice
the shop it's very nice looks to see
the shop it's very nice looks to see, kids area and so on. but delivery it's expensive and to collect in store you need wait all week if you miss delivery day when you ordering and you need finish some think
Great
Great choice of tiles, extremely quick delivery delivered to you door. Very well packaged
Potrebbe usare l'IA per rispondereMostra di più
Extremely disappointed with Tile…
Extremely disappointed with Tile Mountain / Bathroom Mountain — poor quality and no responsibility taken.
I purchased a complete bathroom renovation package, including shower, toilet, shower tray, vanity unit and tiles, spending around £2,800. These products were installed in a new bathroom and were hardly used, but I have experienced multiple serious problems.
The issues are clearly related to product quality and manufacturing faults:
* The shower is not working properly and is not providing hot water consistently.
* The toilet seat has sharp edges and is uncomfortable and unsafe to use.
* The shower tray is leaking water.
* The vanity unit became damaged and broken within a very short period after installation.
I contacted the company expecting them to inspect and take responsibility, but instead my concerns have not been properly accepted or resolved. For a company selling bathroom products, the quality control should be much better, especially when customers are spending thousands of pounds.
This experience has caused stress, delays and extra costs during my renovation. I would not recommend buying from this company unless you are prepared to deal with problems and a lack of proper support afterwards.
Very disappointing experience from a company where I expected quality products and customer service.

Risposta di Tile Mountain
Extremely disappointed with Tile…
Extremely disappointed with Tile Mountain / Bathroom Mountain — poor quality and no responsibility taken.
I purchased a complete bathroom renovation package, including shower, toilet, shower tray, vanity unit and tiles, spending around £2,800. These products were installed in a new bathroom and were hardly used, but I have experienced multiple serious problems.
The issues are clearly related to product quality and manufacturing faults:
* The shower is not working properly and is not providing hot water consistently.
* The toilet seat has sharp edges and is uncomfortable and unsafe to use.
* The shower tray is leaking water.
* The vanity unit became damaged and broken within a very short period after installation.
I contacted the company expecting them to inspect and take responsibility, but instead my concerns have not been properly accepted or resolved. For a company selling bathroom products, the quality control should be much better, especially when customers are spending thousands of pounds.
This experience has caused stress, delays and extra costs during my renovation. I would not recommend buying from this company unless you are prepared to deal with problems and a lack of proper support afterwards.
Very disappointing experience from a company where I expected quality products and customer service.

Risposta di Tile Mountain
One of the tiles in the order was broke…
One of the tiles in the order was broke (Tuesday). I contacted tile mountain and had the new tile by Thursday, no faff, just sorted the problem.
Misbah dealt with my order and was brilliant!
We received excellent service from Milton Keynes store
We received excellent service and assistance from Simon at Milton Keynes. Simon helped us with a choice of tiles that met the size required and with choosing the right vanity unit.
Only ordered samples at the moment
Only ordered samples at the moment, but quick speedy delivery
Fantastic service from Tile Mountain.
Fantastic service from Tile Mountain.
Contacted them regarding a broken tile on delivery.
Sent a replacement which arrived the very next day.
5 star service 👍
Prompt order
Prompt order. Helpful staff when I called . Have used tile mountain before I definitely will again .
Quick to reply
Quick to reply, good quality material, still weighing up my options, (weight of item, cost of whole job)
Excellent customer service!
Darren went over and above to accommodate my request to collect the tiles I wished to purchase from store. It was a pleasure to deal with him. Hopefully I will be equally happy with the tiles when they arrive.
I had a great experience with this…
I had a great experience with this company. The customer service was excellent throughout, and Fahad was especially helpful. He kept me updated, answered my questions promptly, and worked hard to resolve my issue in a professional and friendly manner.
I'm very pleased with the level of support I received and would definitely recommend this company based on my experience. Thank you, Fahad, for your outstanding customer service!
Tiles were Amazing and Great Customer service
Tiles were received as advertised and great customer service has been great & responsive and quick to resolve any issues. Fahad has been very helpful in resolving the issue. Definitely recommend.
Excellent service
All went well. I had ann issue with a few broken tiles but they were quickly replaced.
Very pleased with the Service would purchase from them again .
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