Aya was great in store gave me a 20 pound deal for a phone calls text and case and helped me set it up with helen as im not great with technolagy will bs coming back hede to upgrade for sure
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Sede
Cambia sedeUnit 18, Carlton Lanes Shopping Centre, WF10 1AD Castleford, Midlands, GB
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I wanted to change providers shannon was the young lady who assisted me she explained everything really well I left the shop with a fantastic deal thanks to shannon
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Bought a new phone and went on to monthly payments instead of pay as you go. Karen was v v helpful on giving me advice and helping me go through all the options. Karen also set up my new phone with m... Leggi di più
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The service we received was quick and efficient and everything we needed to know was simple and explained.
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Dettagli dell'azienda
Informazioni su Three UK - 3Store Castleford
Scritti dall'azienda
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Scritti dall'azienda
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informazioni di contatto
Unit 18, Carlton Lanes Shopping Centre, WF10 1AD, Castleford, Midlands, Regno Unito
- 01977517753
4,9
Eccellente
286 recensioni
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Needed help with data
I needed help with a data issue Aya sorted things out quite quickly and was very helpful with my upgrade . Great service.
9 giugno 2026
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Risposta di Three UK - 3Store Castleford
Thanks so much, Steven! 🎉
Brilliant to hear Aya fixed the problem and made the upgrade process easy for you. Really appreciate you taking the time to let us know! -Ayesha
Went in today for a couple of new…
Went in today for a couple of new phones ,
Lovely Karen helped us and had excellent customer service. Helped us choose and buy our phones on the right contract for us credit to your store
13 giugno 2026
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Risposta di Three UK - 3Store Castleford
That’s impressive 🎯 Amanda. Karen delivered such attentive and assured support, guiding you through your options with care and helping you choose a plan that fits just right ✨ -Arvind
Was saved by Karen today
Was saved by Karen today. She was able to help us with our issue and told us about the offers.
12 giugno 2026
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Risposta di Three UK - 3Store Castleford
Hi Naomi. Thank you for sharing your experience. We are glad to hear that Karen was able to resolve your issue and keep you updated on our latest deals today. -Shivam
Upgraded my sim in the castleford store…
Upgraded my sim in the castleford store to a phone contract. Karen served me and helped me get a great deal and she set everything up on my new phone. Brilliant customer service.
12 giugno 2026
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Risposta di Three UK - 3Store Castleford
Thank you for sharing this feedback, John! We’re glad Karen made the upgrade process smooth and easy for you at our Castleford branch. 🌟 -Veronica
Very good customer service helped me…
Very good customer service helped me get a new phone very helpful and friendly
Aya
12 giugno 2026
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Risposta di Three UK - 3Store Castleford
Hi Margaret. Thank you for leaving your review. We are happy to hear that Aya was friendly and provided great support while setting up your new device. -Shivam
Karen has helped me a lot getting…
Karen has helped me a lot getting broadband set up and a new sim for phone. She has a lot of patience and the customer service was excellent.
8 giugno 2026
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Risposta di Three UK - 3Store Castleford
Hi Victor, thanks so much for sharing this! 😊 Great to hear Karen helped you get your broadband and new SIM sorted with such patience and excellent service. -Ayesha
Yanal is a splendid and really…
Yanal is a splendid and really knowledeable guy who welcomed me and helped me finding the right phone with plan for me thanks again for the amazing service you have provided me
6 giugno 2026
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Risposta di Three UK - 3Store Castleford
Thank you, Jillian. We’re delighted to hear how well Yanal supported you during your visit. It’s great to know he took the time to guide you through your options and help you choose a phone and plan that genuinely suited what you were looking for. 😇 -Prabhjeet
Risposta di Three UK - 3Store Castleford
Thanks a ton for your review, Jessica! 🎉 Shannon really nailed it, and we look forward to serving you again. ☺️ -Kashish
Shannon has the patience of a saint
Shannon has the patience of a saint. We have no clue about phones and we've been in 3 times now for help and she's solved our problems every time. Incredible. I don't know what we would do without her
4 giugno 2026
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Risposta di Three UK - 3Store Castleford
Hi Alan, wonderful to know Shannon continues to make such a difference, showing remarkable dedication and consistently finding solutions that keep everything on track for you. -Kishan
Shannon always gives excellent service
Shannon always gives excellent service. She is so reliable and knows what shes talking about. We wont go to anyone else for help
4 giugno 2026
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Risposta di Three UK - 3Store Castleford
Hi Cynthia, it’s great to know Shannon continues to deliver such a consistent experience and has built a strong level of trust that keeps you coming back with confidence. -Kishan
Absolutely love the Castleford 3 store
Absolutely love the Castleford 3 store, I’ve been to other shops but none are as good as Cas, the customer service far outreaches any other store.
31 maggio 2026
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Risposta di Three UK - 3Store Castleford
Hi SL,
That’s fantastic to hear 🌟 It’s wonderful that the Castleford team consistently goes above and beyond for you. -Ayesha
So grateful that Karen upgraded my…
So grateful that Karen upgraded my phone to one like my old phone, and she also transferred everything from the old to new phone. I would never have done this myself. Thank you so much
30 maggio 2026
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Risposta di Three UK - 3Store Castleford
That’s wonderful, Pam 😊 We’re pleased Karen could handle your phone replacement and move all your data across seamlessly, ensuring you didn't have to face any of it alone. Enjoy every moment with your new device 🎉 -Arvind
Shannon is brilliant and really…
Shannon is brilliant and really helpful. I’ll definitely come back again. She saved me £40 a month on my broadband.
29 maggio 2026
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Risposta di Three UK - 3Store Castleford
Hi there, your shout‑out is WOW ✨ We're thrilled that Shannon shared her prompt expertise to shave a massive chunk off your monthly broadband bill. Knowing her stellar care won your loyalty is fantastic, and we look forward to greeting you next time 💙 -Arvind
Aya was amazing very helpful young lady
Aya was amazing very helpful young lady
29 maggio 2026
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Risposta di Three UK - 3Store Castleford
Hi Aya, thanks for sharing this — really lovely to hear you were so well supported and had such a positive interaction. Sounds like she made a great impression. -Shivam
Aya truly saved the day today whilst I…
Aya truly saved the day today whilst I was dealing with IT glitches, store issues and everything else thrown at me. From the minute I walked in, she was so friendly, professional and calm under pressure. Nothing was too much trouble and she sorted everything out for me brilliantly.
I honestly cannot praise Aya and the whole team enough. The time absolutely flew by and, thanks to their knowledge and expertise, I didn’t even need to bring my bed in with me 😂
What a lovely store filled with genuinely amazing people.
Thank you so much, Aya, for all your help today. Truly grateful beyond words ❤️
22 maggio 2026
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Risposta di Three UK - 3Store Castleford
Thank you, Andreas, for this amazing feedback. We’re so glad Aya and the staff were able to support you so effectively and make a challenging day feel much easier. -Maryalex
Shannon has been so helpful
Shannon has been so helpful. She was really professional with great communication skills. extremely inquisitive, and I really enjoyed talking to her
22 maggio 2026
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Risposta di Three UK - 3Store Castleford
Thanks for this lovely review, Mark! We’re delighted to hear that Shannon made such a strong impression with her knowledge and thoughtful approach. -Maryalex
Aya was amazing I had issues with my…
Aya was amazing I had issues with my hub she helped me call through I was credited by customer service and aya assured if any issues to come back in store amazing customer service 10/10
21 maggio 2026
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Risposta di Three UK - 3Store Castleford
Hey Yvonne, that’s brilliant! We’re thrilled to hear that Aya made your experience so positive. Thank you for the lovely 5⭐ review! -Veronica
Risposta di Three UK - 3Store Castleford
Hey Charlie! We love hearing this. Yanal brings a touch of magic that turns simple moments into something you’ll remember. 🥳 -Prabhjeet
I ran out of data on my plan
I ran out of data on my plan, Karen sorted it so I could upgrade ny sin to get more data. Brilliant service.
19 maggio 2026
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Risposta di Three UK - 3Store Castleford
Hi David, it’s great to hear Karen got everything sorted for you and made upgrading your SIM for more data quick and easy, delivering such a brilliant experience. -Shivam
We came back into the Cadtleford store…
We came back into the Cadtleford store to get the broadband they mentioned before. Karen sorted it out for us and set it all up. It's half the price we are paying at the moment with our current provider. Thank you
18 maggio 2026
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Risposta di Three UK - 3Store Castleford
Thank you for your feedback, Raymond. We’re delighted to hear Karen at our Castleford store provided clear and efficient support while setting up your broadband and ensuring everything was handled smoothly. It’s great to know you found a solution that works well for you. -Samad
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