Paul in the Basingstoke store has been amazingly helpful to myself and my husband. His patience and understanding of our needs has been brilliant and we really really appreciate it. Thank you Paul
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Paul was fantastic very knowledgeable very experienced with giving all info which we needed to set up our broadband buying a new phone and especially finding us new deals. Suberb person you have worki... Leggi di più
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Paul is very friendly and whilst things were loading he had a chat with me so I didn’t get too bored! Information was clear and concise and there was no pressure! Paul clearly knew what he was talking... Leggi di più
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The manager nick set up my phone several times as i kept locking myself out he then transferred everything back. This was over a period of 4 months. He has now setup a pin so i cant do it again. All w... Leggi di più
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Dettagli dell'azienda
Informazioni su Three UK - 3Store Basingstoke
Scritti dall'azienda
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Scritti dall'azienda
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informazioni di contatto
Unit 34, Wesley Walk, Festival Place, RG21 7BE, Basingstoke, South, Regno Unito
- 01256350538
4,8
Eccellente
59 recensioni
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Excellent customer service
Excellent customer service , David served me and he was great.
18 maggio 2026
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Risposta di Three UK - 3Store Basingstoke
Woohoo 🎉 Waqar, your words light up our day! We are thrilled that David provided such prompt and stellar support to make your experience great. Have a wonderful day ahead 🌟 -Arvind
Paul in the Basingstoke store has been…
Paul in the Basingstoke store has been amazingly helpful to myself and my husband. His patience and understanding of our needs has been brilliant and we really really appreciate it. Thank you Paul
9 maggio 2026
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Risposta di Three UK - 3Store Basingstoke
Hi, thank you for your lovely feedback! We’re so pleased Paul provided attentive support to you both and made everything easy to understand. Your kind words are truly appreciated. -Suhaas
Superb customer service
Harry was absolutely amazing. Helped with a problem which I would not have been able to do myself. Fantastic customer service!
9 maggio 2026
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Risposta di Three UK - 3Store Basingstoke
Oliver, thank you so much. Harry is thrilled to know he made things easier for you. Fantastic feedback like this means a lot. 😊 -Ayesha
Excellent service as always
Excellent service as always
Harry was superb to deal with and is an asset to 3
Thank you very much
8 maggio 2026
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Risposta di Three UK - 3Store Basingstoke
Hi Janice! We’re delighted Harry provided outstanding support. Thanks so much for your fantastic 5⭐ review! -Neha
Paul Smith is excellent!
Paul Junior Smith was an astoundingly nice, clever, informative, witty member of the staff team at 3 in Basingstoke Festival Place. He made complex information accessible. He really is credit to 3.
5 maggio 2026
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Risposta di Three UK - 3Store Basingstoke
Thank you for your feedback, Megan! We’re pleased that Paul was able to sort things out for you so efficiently at our Basingstoke Festival Place branch. ✨ -Veronica
Harry was an absolute legend
Harry was an absolute legend, he helped me through with everything and was very kind and informative thank u three and harry.
30 aprile 2026
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Risposta di Three UK - 3Store Basingstoke
Hi Avral, it’s brilliant to hear that Harry was such a legend in providing kind and informative support throughout your entire experience! 🌟 -Kishan
Callum was greattt!!
Callum was greattt!!! very helpfulll
definetly recommended people to come in here. great service
30 aprile 2026
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Risposta di Three UK - 3Store Basingstoke
Thank you, Aaron! We’re so pleased to hear Callum gave you such great service and made your visit so positive. 🥰 -Prabhjeet
David
David, at Festival Place branch in Basingstoke was super helpful, patient and very professional in helping solve my issue. I have been a customer for almost 20 years and will remain so for the oustanding service i always get from people like David.
25 aprile 2026
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Risposta di Three UK - 3Store Basingstoke
Thank you, Frank! We’re thrilled David’s patience and professionalism at our Basingstoke store made such a difference. Your loyalty over the years means so much to us. -Suhaas
Very good information very helpful…
Very good information very helpful great guy
13 aprile 2026
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Risposta di Three UK - 3Store Basingstoke
Hi Marc, thanks for the great feedback! Wonderful to hear you had such a helpful experience with the team today. -Samad
Paul was fantastic very knowledgeable…
Paul was fantastic very knowledgeable very experienced with giving all info which we needed to set up our broadband buying a new phone and especially finding us new deals. Suberb person you have working for you
12 aprile 2026
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Risposta di Three UK - 3Store Basingstoke
Sharon, your message truly stands out. Paul will be thrilled to know his guidance, expertise and dedication made everything clear and stress‑free while getting you set up. We’re grateful for your kind words and delighted the experience felt so supportive from start to finish. -Manavata
Had a great experience today with Paul
Had a great experience today with Paul. Very helpful and took time to help us get the best value for the devices we needed. Would highly recommend.
7 aprile 2026
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Risposta di Three UK - 3Store Basingstoke
Thank you for the review, Susie! We truly appreciate you sharing your experience. It’s wonderful to hear that Paul helped you secure a deal that met your expectations. Enjoy every moment with your new device 😊 -Neha
Risposta di Three UK - 3Store Basingstoke
Reliability, Sunny. That’s how we make every interaction feel effortless and worthwhile. -Ashifa
Paul is very friendly and whilst things…
Paul is very friendly and whilst things were loading he had a chat with me so I didn’t get too bored! Information was clear and concise and there was no pressure! Paul clearly knew what he was talking about and gave discounts where he could. Really positive experience. Thank you
31 marzo 2026
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Risposta di Three UK - 3Store Basingstoke
Thank you, Sarah, for sharing such wonderful feedback. It’s great to hear that Paul made your visit so comfortable and engaging, even during the waiting moments. His clear guidance, relaxed approach, and genuine expertise clearly made a strong impression. -Manavata
Just got my new phone at the store
Just got my new phone at the store. I am ever so grateful for the amazing customer service and their time from callum and Paul. Paul served me remarkably by assisting me to set up my new phone and with all the data transfers. Highly recommend this store for anybody who is looking for any device and a great customer service.
31 marzo 2026
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Risposta di Three UK - 3Store Basingstoke
Thank you so much for sharing your experience, Stanly. It’s wonderful to hear that Callum and Paul made your visit so smooth and enjoyable. Paul’s support in getting your new phone set up clearly made a real difference. We can’t wait to welcome you back again. -Afaq
Paul was super helpful and informative
Paul was super helpful and informative.
He’s a real asset to Three and I will ask for him direct in any future interactions.
Thank you for your help regards,
John
29 marzo 2026
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Risposta di Three UK - 3Store Basingstoke
Thank you for the incredible shout-out for Paul! Feedback like this, John, isn’t just a pat on the back for us 😍 it motivates us to keep improving and delivering even better experiences every day. He will be thrilled to welcome you back and overjoyed knowing his support earned a brilliant 5 ⭐! -Ashifa
Ben (Basingstoke)is brilliant
Ben (Basingstoke)is brilliant. Really down to earth, friendly, knowledgeable and efficient. Probably one of the best customer service experiences I've received.
21 marzo 2026
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Risposta di Three UK - 3Store Basingstoke
Oh wow, Michelle, this is exactly the kind of experience we love to hear about 💥 Ben brought a great mix of friendliness, expertise and efficiency to your visit at Basingstoke. Wishing you all the best moving forward 💙 -Arvind
Ben was able to help me cancel my plan…
Ben was able to help me cancel my plan after trying both in store and online. He listened attentively and helped me sort my stuff out....thanks ben
21 marzo 2026
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Risposta di Three UK - 3Store Basingstoke
Yay Vernesa 🎉 Your kind words and 5 ⭐ truly mean a lot to us. We’re delighted that Ben helped you complete your plan cancellation smoothly and got everything sorted just the way you needed. Wishing you the very best 🥰 -Arvind
Harry was very helpful
Harry was very helpful. He built me a good deal and moved all my data from my old phone to new phone! Super knowledgable
17 marzo 2026
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Risposta di Three UK - 3Store Basingstoke
From seamless data transfers and browsing to brilliant. We’re thrilled Harry helped you discover the perfect phone with options that truly fit. Thanks for letting us be part of your journey, Tom! -Ashifa
Callam was very helpful and…
Callam was very helpful and knowledgeable.
12 marzo 2026
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Risposta di Three UK - 3Store Basingstoke
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Paul was extremely helpful
Paul was extremely helpful, knowledgeable and a pleasure to do business with. Thank you for being so helpful and making the process simple and easy.
8 marzo 2026
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Risposta di Three UK - 3Store Basingstoke
Love hearing this, Ross 💫 We're delighted that Paul took such great care of you and ensured everything was handled with total expertise. Wishing you plenty of joy and smiles ahead ❤️ -Arvind
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