I received excellent service today from Paul at the watch lab, Windsor. Called in to get a new watch sized which he did really efficiently for me while I waited. A friendly chap who offers great serv... Leggi di più
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I travelled to Kingston upon Thames, to have a new battery fitted to my Bering Watch. I went into the Watch Lab & spoke to Raymond, who was very friendly & helpful with the costing & how long it woul... Leggi di più
L'azienda ha risposto
Hiya,I took my watch into the watch lab in Manchester after having a chat with the guy there called Chris he's a lovely chap very helpful.this was about 6 months before going to Manchester again. I d... Leggi di più
L'azienda ha risposto
Called in this morning and Nathan cut my wedding ring off. Sadly over the years it appears as though I've 'expanded' more than I should have! Very professional and attentive and got the job done wit... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The Watch Lab has been operating from our purpose-built Service Centre in Preston for 20 years, where our team of expertly trained professional watch technicians and watchmakers repair a range of brands whether Vintage, Automatic, Mechanical or Quartz. As a member of the British Watch and Clockmakers Guild we operate to the highest industry standards and both our branches and workshop use all the latest technical equipment from Switzerland and Germany. We also have a national chain of Watch Lab branches and kiosks that are conveniently placed in some of the UK’s most visited shopping centres from Southampton to Glasgow and from Bristol to York. Many common repairs can be completed on-site within the hour by our friendly branch staff who will be more than happy to help you or alternatively we offer our high quality, full insured Battery and Reseal 7-day postal service for watches under £2500 in value.
Informazioni di contatto
4,2
Molto buono
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Most helpful assistance given snd…
Most helpful assistance given snd helpful advice regarding my cartier watch.
24 gennaio 2026
Non scritta su invito
Risposta di The WATCH Lab
Thank you for your feedback! We’re delighted to hear that our team provided helpful assistance and advice for your Cartier watch. We’ll be sure to pass your kind words on!
Avoid Warrington branch as woman not fit to work on watches
Took a new watch in to the watch lab in Warrington to get a battery fitted. The lady tried to pry the wrong part of the back, gouged up the metal and scored the back badly. She couldn't get the back off. We took the watch home, looked at the back and realised she was prying the wrong part of the watch. Took me 5 minutes to change the battery myself. There was a purpose cut out in the case to show where to pry. My wife even pointed out to her that she had been prying the wrong bit of the watch. The bloke who worked there was good but this woman is totally incompetent, and her excuse was pathetic and no compensation was offered.
23 gennaio 2026
Non scritta su invito
Risposta di The WATCH Lab
We’re very sorry to hear about your experience and completely understand your frustration. Please contact our Customer Support team at customer.support@timpson.com
Replacement pins ( as previous customer
Popped ( as previous customer , different watch ) in to get a quick price for replacing the pins that have fallen out on my wrist strap lock ( Armani watch) Within 2mins it was replace & without any charge! Now that is customer service….highly recommend them .
10 gennaio 2026
Non scritta su invito
Risposta di The WATCH Lab
Thank you for your fantastic feedback! We’re thrilled to hear that your wrist strap pins were replaced quickly and free of charge. We’ll be sure to pass your kind words on and really appreciate your recommendation!
Great repair job on watch bracelet.
Took my watch to The Watch Lab in Buchanan Galleries in Glasgow as the bracelet had broken. Callum did a great repair job and gave it a good clean, all in under an hour and at a great price. Thoroughly recommended.
13 gennaio 2026
Non scritta su invito
Risposta di The WATCH Lab
Thank you for your feedback! We’re delighted to hear that Callum provided a fast, professional repair and cleaning, and that you’re pleased with both the service and the price. We’ll be sure to pass on your recommendation.
Fantastic service
Took a watch to them this morning after being quoted a cost of £255 by jeweller for a small repair and battery change. To be fair the jeweller recommended the watch lab. Repair and battery replacement completed in just over 1 hour at a fraction of the price quoted be jeweller. Fantastic service and highly delighted with their work.
12 gennaio 2026
Non scritta su invito
Risposta di The WATCH Lab
Thank you for sharing your experience! We’re thrilled to hear that the service was quick, efficient, and cost-effective, and that you’re delighted with the repair and battery replacement. It’s great that our team could make a difference and provide excellent value.
They've had my watch since October and…
They've had my watch since October and nobody can tell me where it is.
6 ottobre 2025
Non scritta su invito
Risposta di The WATCH Lab
We’re very sorry for the inconvenience. Please contact our Customer Care team at customer.support@timpson.com so they can look into this issue and get back to you as soon as possible.
I visited the Watch Lab Trinity Leeds…
I visited the Watch Lab Trinity Leeds today and the service I received from the lady was absolutely excellent so I decided to leave a review. Her technical skills were first class and also great advice with genuine interest and people skills. Very well done. I will definitely be coming again.
11 gennaio 2026
Non scritta su invito
Risposta di The WATCH Lab
Thank you for your kind feedback! We’re thrilled to hear you had such an excellent experience at the Watch Lab Trinity Leeds. We’ll be sure to pass your praise on, and we look forward to welcoming you back again soon.
Amazing quick service and the vintage…
Amazing quick service and the vintage watch looks new
11 gennaio 2026
Non scritta su invito
Risposta di The WATCH Lab
Thank you for your feedback! We’re delighted to hear your vintage watch looks like new and that you received quick service.
Risposta di The WATCH Lab
Thank you for your feedback! We’re glad to hear you received fast and friendly service.
Quick and easy
Alex was very friendly and offered us a great service. In 5 min he fixed (resize) the watch.
I highly recommend their services at Trafford Shopping Centre.
1 gennaio 2026
Non scritta su invito
Risposta di The WATCH Lab
Thank you for your feedback. We’re delighted to hear that Alex provided friendly and efficient service—your kind words will be passed on!
Experience at the watch lab!!
I had taken 4 Watches for replacement batteries and to be pressure tested and sealed correctly, however the watch wasn't sealed correctly and let water into the watch I am very annoyed at this it is with the to resolve the situation however it is very poor service and I am not sure they can even repair the damage that they have caused
23 dicembre 2025
Non scritta su invito
Risposta di The WATCH Lab
We’re very sorry this happened. This is not the service you should expect. Please contact our customer care team with the branch details so we can investigate and put this right.
amazing service
absolute life saver, did an amazing and efficient job. very friendly, thank you very much! 💍
29 dicembre 2025
Non scritta su invito
Risposta di The WATCH Lab
Thank you for your kind words. We’re delighted to hear you found the service efficient and friendly—your feedback is greatly appreciated.
£3000 gucci watch damaged
Xmas eve £3000 gucci watch damaged by incompetent person only needed a battery replacement was meant to be a xmas gift to my wife screws on back of the watch rounded off and scratched the back of the case then tried to cover the scratch up by filing the case only to make it worse they have now breached the warranty with gucci and I am stuck with the watch to add insult to injury the managers solution was to still give the watch to my wife on xmas day damaged absolute disgrace would advise don't take your watch to the watch lab inside john lewis newcastle upon tyne will be seeking legal advice. And still needs a battery.
24 dicembre 2025
Non scritta su invito
Risposta di The WATCH Lab
We’re very sorry to hear about the issues you experienced with your watch. This is not the level of service we expect.
Please contact Timpson Customer Care directly with full details, so they can investigate this matter urgently and work with you to find a resolution.
Josh at the watch lab in MK is…
Josh at the watch lab in MK is brilliant. Has done a few watches for me at a fair price now for my ever growing collection. Polite and professional. Exactly what you want. Merry Christmas.
24 dicembre 2025
Non scritta su invito
Risposta di The WATCH Lab
Thank you for your feedback! We’re delighted to hear that Josh at the Milton Keynes Watch Lab has been providing polite, professional, and reliable service for your watch collection. We’ll be sure to pass on your kind words.
The Watch lab.Such a helpfull shop. Sarah is so lovly
I went inti the shop at cribs causeway the mall Bristol. Sarah served me.i just wanted to know if my battery was gone, ahe replaced it & did a thoroughly good check on all parts even a compression test,she was so lovley, & didn't even charge me a penny for anything, & said if it stops working, to go back & she'll check it all again. Such a lovely friendly girl.Deff recommend going to this shop.
21 dicembre 2025
Non scritta su invito
Risposta di The WATCH Lab
Thank you for sharing your experience! We’re thrilled to hear that Sarah at Cribbs Causeway provided such thorough, friendly, and generous service. We’ll make sure your kind words reach her.
Great service from Tony at Silverburn
Great service from Tony at Silverburn! friendly, quick, and professional. Highly recommend!
19 dicembre 2025
Non scritta su invito
Risposta di The WATCH Lab
Thank you for your kind feedback! We’re delighted to hear that Tony at Silverburn provided friendly, quick, and professional service. We’ll make sure he sees your recommendation!
I had a great experience at the Watch…
I had a great experience at the Watch Lab thanks to Tony. He was incredibly helpful, professional, and took the time to explain what needed to be done to fix my watch. The service was quick, efficient, and done to a high standard. Really appreciate the care and attention – highly recommend Tony and the Watch Lab! Silverburn.
18 dicembre 2025
Non scritta su invito
Risposta di The WATCH Lab
Thank you for your feedback! We’re thrilled to hear that Tony at Silverburn provided such a professional and attentive service. It’s wonderful to know your watch was fixed efficiently and to a high standard. We’ll be sure to pass your kind words on to Tony!
I visited the Silverburn branch to have…
I visited the Silverburn branch to have my watch battery changed and was met with Tony who was very pleasant, helpful and had the job done in no time. Great service, would recommend!
18 dicembre 2025
Non scritta su invito
Risposta di The WATCH Lab
Thank you for sharing your experience! We’re delighted to hear that Tony at Silverburn provided such a quick and helpful service for your watch battery. It’s great to know you would recommend the branch!
Visited The watch lab in Silverburn.The…
Visited The watch lab in Silverburn.The member of staff was very helpful,provided a good customer service,done a really good job fixing the strap on my watch.would highly recommend.
17 dicembre 2025
Non scritta su invito
Risposta di The WATCH Lab
Thank you for sharing your experience! We’re glad to hear that our Silverburn team provided excellent service and fixed your watch strap to your satisfaction. Your recommendation means a lot!
Fantastic and speedy service
Fantastic and speedy service, Omega watch strap fixed.
18 dicembre 2025
Non scritta su invito
Risposta di The WATCH Lab
Thank you for your feedback! We’re delighted to hear your Omega watch strap was fixed quickly and efficiently.
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