The Spanish Boot Company Recensioni 

642
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

These boots are of superior quality, absolute comfort from the first wear (Chelsea Boots). Adore them.

Valutata 5 stelle su 5

I just recently purchased the Mariposa healed leather boots. Wow absolutely amazing. I have several from Fairfax in favour and Penelope Chilvers but you cannot beat the value for money of these boots.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Beautiful boots. Soft leather, look amazing, great fit. Excellent customer service. I sought advice regarding sizing and actually sized down 2 sizes and the fit is perfect. Can't speak about longevi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very timely delivery to the USA. I used the size chart on their website and followed the instructions on measuring for their Women’s Spanish Riding Boots classic: Brown (tread sole) and ordered size... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per equitazione
  2. Pelletteria
  3. Negozio di abbigliamento e attrezzature outdoor
  4. Club di polo
  5. Negozio di scarpe
  6. Negozio di abbigliamento donna

Scritti dall'azienda

We offer a collection of Spanish leather boots for equestrian & country pursuits. Stylish yet practical many of the designs are classic and timeless. They are beautifully hand made in southern Spain. As a company we aim and in the most part succeed to provide good customer service responding to emails immediately where possible but certainly within 24 hours (excluding weekends). We are always on the end of the phone to answer all your queries! Statutory refund and exchange policy please refer to terms & conditions.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

642 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(642)

3 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Beautiful, well made Boots and Accessories!

Great product, great customer service. I love my boots and get loads of compliments, and have recently bought a tassel keyring to match, great accessory. Love!

21 febbraio 2023
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Risposta di The Spanish Boot Company

Thank you so much for taking the time to write a review

Valutata 5 stelle su 5

Superior leather

Fast delivery. Always found the leather in the classic boot from Spanish Boot Company far superior to similar boots from other companies.

18 febbraio 2023
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Risposta di The Spanish Boot Company

Thanks for taking the time to write a great review.

Valutata 5 stelle su 5

Great experience from the US

As a US customer, I emailed several times with questions and Emma was always very quick with a reply. Her communication before and after I placed my order was fantastic. I couldn't be more pleased with my new boots and will absolutely be ordering another pair soon!

12 gennaio 2023
Non scritta su invito
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Risposta di The Spanish Boot Company

Thank you so much for taking the time to write a review

Valutata 5 stelle su 5

Fabulous, 5 ⭐️

Fabulous communication, extremely helpful. Couldn’t believe they arrived the very next day. Superb boots, great fit, amazing service. Thank you

30 dicembre 2022
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Risposta di The Spanish Boot Company

Thanks for the feedback much appreciated

Valutata 5 stelle su 5

Super service

Super service, was delivered very fast and in perfect condition!

3 gennaio 2023
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Risposta di The Spanish Boot Company

Thank you for taking the time to feedback

Valutata 5 stelle su 5

Absolutely love my new tassel boots

Absolutely love my new tassel boots. Extremely high quality and absolutely beautiful. Could not be more thrilled with the quality or the price!

29 dicembre 2022
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Risposta di The Spanish Boot Company

Thank you for the lovely feedback

Valutata 1 stelle su 5

Poor Service - Never Again

I rang in mid September to arrange a visit to buy my wife her 3rd pair of boots, I was told they were in stock for my wife to try on, after a 300 mile round trip then only to be told they weren’t in stock, my wife still wanted another pair even though we had just wasted a journey and a lot of fuel money, I certainly didn’t want to have any because of this.
I ordered the boots and they eventually arrived to SBC late and in the wrong colour, a new pair was ordered and I was offered the originally at half price, £180, so I bought them also,
The boots arrived from Spain to SBC company on 23rd Dec, they were posted to me Via Evri, which there website quotes a “cheap parcel courier service”, this was used for a parcel containing £700 worth of boots posted over the busiest time of the year…on the 29th the parcel arrived but only one pair of boots, I contacted SBC and was told the second pair was taped to the first pair, the tape was a couple of wraps of cheap 25mm wide tape with no strength at all, certainly not good enough, with no chance of finding my boots and the package was lost had nothing written on it, I was quickly given a refund of my £180 even though, they would claim back over £360 on insurance.
Never again.

29 dicembre 2022
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Risposta di The Spanish Boot Company

I appreciate you are frustrated and I am sorry for that but I would like to address a few points from your review.
Firstly you initially asked if I had the classic in brown, you did not mention that you wanted a leather sole and that is not listed on the website so I wouldn't have thought to check. Also I am predominantly a mail order, web based company, visits to my house are by appointment only so to make the visit was your choice.
The colour mistake was by the factory and I offered these boots to you at a reduced rate to help the factory at no monetary gain to myself. I will admit that I didn't secure the two pairs together well enough but I was trying to use more eco-friendly paper tape.
I will certainly not be getting any insurance as I suspect they will say they delivered a parcel irrelevant of the fact that half of the parcel was missing.
So again I am sorry for this situation but there is very little I can change at this point and you did receive the original pair of boots that you ordered.

Valutata 5 stelle su 5

Love boots and customer service

Best boots, so comfortable, good fit. Easy to connect with company for questions on sizing. Bought 2 pairs, one for myself that fit perfectly. One pair was a gift that I didn't get right cause i was guessing a little bit, but help with exchange was great and everything shipped pretty fast. I feel the quality of the leather and craftsmanship is better than anything I've seen state-side and these will last a long time. Definitely one of my favorite purchases

25 ottobre 2022
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Risposta di The Spanish Boot Company

Thanks so much for the great feedback

Valutata 5 stelle su 5

Easy order

Easy order, fast delivery

9 novembre 2022
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Risposta di The Spanish Boot Company

Thanks so much for taking the time to write a review

Valutata 5 stelle su 5

Great quality boots

Great quality boots. Beautifully made and fit comfortably. Really glad I got them.

14 novembre 2022
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Risposta di The Spanish Boot Company

Thank you for taking the time to write a review.

Valutata 2 stelle su 5

Something to be aware of.

The boots are a fantastic design & style however the leather of mine went rather odd after a while even though I had followed care instructions & only worn them for best. The after sales was unsatisfactory, they fobbed me off with this is normal & they go like nubuck, if I’d wanted nubuck I would have bought nubuck!

14 ottobre 2022
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Risposta di The Spanish Boot Company

Hi Joanna I am sorry to hear that but I actually wasn't fobbing you off they do go nubuck like they are not a matt leather finish. They are a split leather with a waxed finish which gives them the rugged country look....

Valutata 5 stelle su 5

Excellent boots

Excellent boots. Well worth the expense!!!
Really great service from start to finish.

15 settembre 2022
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Risposta di The Spanish Boot Company

Thank you for the feedback much appreciated

Valutata 4 stelle su 5

Worth the wait

Just don't wait until you need a pair of boots, order them now. My made to measure mock croc boots took a long time to arrive and updates on their progress wasn't what I would have hoped for. However, they looked as good as I expected when I received them. I have received a number of complimentary comments about the colour and detail. What I am particularly pleased with is just how good they are for riding in. Made to measure really makes a difference and worth the extra £s. I think I might order another pair?

6 luglio 2022
Non scritta su invito
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Risposta di The Spanish Boot Company

Thanks for taking the time to write the review. Yes the lead time is long at the moment I do apologise for that but we are now advising all customers of this.

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