The Ritz London Recensioni 

Booked a 2 night stay with afternoon tea on day 2. Found all staff very friendly and accommodating. Our room was all that we expected and more. Afternoon tea was excellent, all the staff worked hard to ensure you were well looked after and enjoyed the experience. Only one negative was the lack of enforcement of its dress code. If 100 people attended the tea 98 accepted and dressed to the code. Two males rolled up with no jackets or ties and in sports wear with trainers. The younger mail had a hoody, tea shirt, sports wear and trainers. Hotel staff loaned the older male a jacket and tie but he still had trainers etc on. The younger male it was claimed was a child and no dress code applied. ( not a child as defined under UK Law from his looks) If you have a code it should be enforced not circumvented for profit.

Very disappointed with the service ,I hada gift voucher for my 50th, I knew I couldn't use it before it expired so they agreed if I paid £30 I could extend it for 6 months,so this is what I though I had done, afternoon tea was booked for the 4th August which I booked back in April only to discover when someone from the Ritz called me 5 days before that my payment had not be received, they kept sending confirmation of my booking so I assumed payment had gone through, however because my gift voucher has now expired they won't except the £30 payment now so we have lost £100 voucher,so up set as we booked for our 28th wedding anniversary and my husband birthday, and like I said it was also a 50th birthday present for me ,
We also booked a hotel which was non refundable,
BE CAREFUL BUYING VOUCHERS
Not the response I expected from the Ritz

Perfect afternoon tea, excellent service at the Ritz, from arrival the experience was incredible!

Thanks to all

On Saturday 6th July , my family members and I visited the Ritz Hotel for afternoon tea to celebrate a family member’s 60th Birthday. On the whole, we enjoyed our visit. The Palm Court is beautiful and the majority of staff members were extremely welcoming and polite. Unfortunately one staff member made a condescending comment which in turn put a dampener on our experience.



When one of the staff members came over with tea, he asked if I wanted it poured, I politely replied “no thank you” to which he responded advising me that the pouring service was not an additional cost. An obvious and unnecessary statement from the staff member, it’s obvious that pouring a cup of tea wouldn’t be a chargeable service in a 5 star hotel. I simply wanted to pour my own cup of tea. This comment upset and later angered me as it felt like the staff member was almost suggesting that we couldn’t afford it if it was a chargeable service. We felt looked down on and simply wanted to leave after that point due to that cheeky comment. Perhaps your staff should undertake some additional training on respect and manners as it seems a certain member fell short on this occasion.

My wife, son, and I went as an end-of-term treat and were greeted by lovely, friendly staff. The level of service was wonderful, and the food and refreshments (tea) were delicious and well presented. I can highly recommend it. My only comment would be about the dress code. Men from 16 upwards have to wear a tie and jacket, which is great. However, there is no dress code for ladies, and it shows: bare arms with tattoos, breasts hanging out, trainers, etc. This did detract from the experience and needs to be reviewed and updated, in my wife's and my opinion. Other than that, highly recommended.

From arrival to check-out, the service was incredible!

We arrived early, and we were in a rush to get ready for a meeting, the hotel promptly took care of our suits after a day of travelling, and we enjoyed some drinks in the Rivoli Bar whilst our room was prepared. The room was incredible, we only booked a junior suite but expectations were exceeded to say the least.

We only spent about 30 minutes in the room before we went out, had a quick shower and a drink, but when we got in later that night, all used towels were changed, loose cables and clothes tidied and slippers laid out at our bed, the little touches really were amazing.

We had breakfast included so phoned down at around 12PM and put in our order, which promptly arrived when we had asked at 10AM. The breakfast was incredible, brought in setup and everything was delicious. We definitely ordered a bit too much food but it was great to try everything.

We had incredible service from all members of staff, with a particular shout-out to Louis, who took a keen interest in our stay and every time we saw him at the door he was very friendly, and chatty which really made the stay even more special.

My wife and I recently dined at The Ritz for a 3-course tasting menu, and while the experience had its highlights, there were notable drawbacks.

First, the ambiance is exceptional. The dining room, entrance, and hotel lobby are elegant, opulent, and tastefully decorated, setting a luxurious tone. The service is first-class, as one would expect from a Michelin-starred establishment.

The presentation and taste of the dishes were impeccable, showcasing the culinary expertise you anticipate from such a prestigious venue. However, the portion sizes were extremely disappointing. They were so small that, had I not had a hearty Turkish meal the night before, I would have considered raising a complaint. The portions bordered on stingy, lacking the generosity you might expect.

This venue is not suitable for young adults or growing children, as the portion sizes would not satisfy their appetites. Additionally, the prices are quite high, which feels unjustified given the minimal amount of food provided, especially for a lunchtime setting.

Overall, while the quality of the food and the dining experience were impressive, the portion sizes and value for money leave much to be desired.

Three night stay in April with my wife.

My wife and I have stayed in many fantastic hotels in London. Having not had the pleasure of the Ritz, we made this our most resent visit.
Arrival was great and very welcoming. The whole look of the hotel was outstanding and it was initially just as we had wished for.
After arriving in our suite, we were due champagne. My wife had to phone twice to get this sent up to us which was quite some time after calling.
The suite looked and felt perfect, until you realise there is no tea and coffee in the room. If you stay in a £40per night room tea/coffee would be provided.
A pot of tea for one is over £9, so having to order a pot is clearly a marketing ploy. I drink lots of tea so it could have become quite costly very quickly. I refused to have more than one pot my whole stay out of principle, not because I couldn’t afford it.
Due to the menu we had dinner at Claridges. We have stayed there before also and prefer their menu.
Breakfast was good. As was the afternoon tea, although I’ve had much better elsewhere.
The hallway carpet in the main hall was filthy and covered in stains. This detracted from a beautiful appearance.
Over all it was an ok stay. Nothing I would pay for again though which is a shame. There were too many small negatives like the no in room tea/coffee for me to go back.
It was not to the standard that one would have expected given the name.

What an experience! My first time at The Ritz and I have to say it's something else. It's beautiful, luxurious and there's so much to choose from in terms of the menu. My mom and I sat in the area where you have afternoon tea and although not cheap (£80) it's definitely worth the money. Old school England charm and I absolutely love it. It's a bit difficult to get a reservation though.

Amazing once in a lifetime experience for an average earner. We booked our afternoon tea three months ago. Staff are very hospitalable, accommodating and their service is just impeccable. Shoutout to their Filipino staff who have their genuine smiles though the air is hectic. We thoroughly enjoyed our tea specially the cakes. We paid £462 for 4 people and that’s with the champagne and service charge. I can’t wait to book another meal in this historical place.

I went there on April 13th 2024 to have afternoon tea. And my bags got stolen in Ritz hotel, my birkin 25, my money, documents, cards all got stolen, and they did nothing about it and refused to let me check the cctv to let me see what the thief looks like!!!!

Me and the wife enjoyed our Bi-Annual stay at the Ritz.

Great food and great service, being a short drive away from Buckingham Palace is a key for the wife too.

Three times afternoon tea and each time it gets better. Today we celebrated a special birthday afternoon tea for my Colombian mother and Bryan made it the most special and memorable experience ever. The team treated us extremely well and Bryan gave the experience a special touch. Thank you all at the Ritz. See you soon again.

When shopping in London I always pop into The Ritz Rivoli Bar for one of their wonderful salt beef sandwiches, however this time there was no mustard in it. On mentioning it to the waiter there was such a performance, he kept checking the menu, coming back to us saying yes you are correct it should have mustard. He then took the remaining half plus piece of sandwich away, after a considerable wait came back with another complete sandwich. We said oh this is too much can we take half home with us, no he said we can’t allow that. Strange because if you have afternoon tea in the Ritz you can take what you don’t eat home with you. Even the people on the next table commented to us how badly the situation had been handled and that they should have just taken the sandwiches back to the kitchen when we first complained, not keep questioning us. Oh well this seems to be the problem when you employ staff that say they speak English , as well they might, but clearly they don’t understand English.

The best of the best.

One of the best places in the UK for exceptional food and service, the tasting menu is amazing, the one thing that sets the Ritz apart from the rest is certainly the service.

They treat everyone equally which doesn't always happen at top establishments and nothing is too much trouble. A lady on the next table to us was dining alone, she had always wanted to eat at the Ritz and had saved up to treat herself for her birthday, the staff made her feel to relaxed and welcome.

You are made to feel very welcome and comfortable, our next visit is in a couple of weeks for afternoon tea, very much looking forward to it.

The staff are all friendly but none are English.
Beware of the extra £21.63. service charge and also the £28.83 VAT they charge you without a warning.
As it states strict dress code is essential, why is it not enforced as a lady was wearing tracksuit bottoms sat in front of us which, spoilet my experience.
Its not disability friendly as the toilets are at the bottom of a spiral staircase and it was a side entrance up alot of steps.
The food is average.
The sandwiches are no bigger than fish fingers.
Cake/Pastery are no bigger than one bite as I was expecting more variety of pastries. We got 2 each.
The scones are nice but again very small.
They did offer other cakes but they are £28 a slice and its a very small slice.
As I booked in advance I was expecting a table stating reserved with my name on, which I never got.
One only gets two hours so its like a production line, as one lot leave, another lot is waiting to go in.
I took some scones home which were put in a box, with no tissue paper and not wrapped up either.
The interior is very nice.

I do not reccommend it.

Unfortunately I was extremely disappointed with the experience received for the afternoon tea. From the minute we arrived it felt like we were being rushed to leave. The food was not replenished and I felt that it was inadequate. We did have two pots of tea, however the waiter managed to get tea leaves in the cups on both occasions due to completely missing the strainer. It was my wife’s 50th Birthday so i did not want to complain at the time, but our memories of the experience will not be what we had hoped for. What a shame.

When passing the other day visiting London Christmas lights they allowed us to visit there Lovely decorated hotel, doorman were really kind thank you.

Visited The Ritz for Champagne Afternoon Tea … unfortunately overall a very disappointing experience . This is a beautiful , iconic place that has been on my ‘bucket list’ for many years however I have never experienced an afternoon tea quite like it . The service was good , the sandwiches were tasty and plentiful along with a selection of pastries however the scones were most peculiar- extremely unusual in taste ,smell and texture( my other 5 guests agreed) … a huge disappointment . There was also 2 ‘signature ‘ cakes , one of which looked like a traditional Christmas cake however was dry, lacking in fruit and pale in appearance. The 2 items were certainly not the standard expected from this world renowned establishment . Unbelievably we were also asked to vacate our table 15 mins before our allocated time slot for the next sitting to begin … I was still drinking my tea !!😞
At £105 per person ( with a £75 service charge added to our bill ) I , along with my friends feel incredibly cheated and would not recommend in its present form
I cannot understand why a “top pastry chef” does not know what a traditional scone and Christmas cake tastes like . When 2 of our friends spoke to the General Manager he really didn’t seem the least bit interested…we were not looking for any recompense whatsoever, it was highlighted in order to save others having the same disappointment as us .
Unfortunately , our comments seem to fall on deaf ears
I would suggest you try Fortnum and Mason a few doors down ~ they provide beautiful, light and tasty traditional scones !!

……note , 3 days after posting … no comment received from The Ritz😞 …. shame they just trade on their reputation and ignore genuine feedback

I purchased a number of Ritz lunch vouchers for Christmas presents prior to covid in 2020. The vouchers could not be used due to covid and the only responsibility from the Ritz was to extend the vouchers period which did not fit with our uses.
Why would a company of this nature and status, refuse us use of the vouchers for a time frame that suits us, not them!
They were purchased to celebrate a very special occasion in 2020, which unfortunately resulted in the person for whom we were celebrating, passing away later that year.
A refund was refused and we informed them that we could not use the vouchers within the new time frame that they had set. This is not what we expected from from The Ritz. These were for lunch. Lunch does not expire. The money was paid to them but we have not had our food. The cost was hundreds of pounds.
I myself am on the lower end of the autistic spectrum. I have not been able to forget this experience and it will always remain with me. I am so sad. Shame on The Ritz and especially the management.