The Midland Hotel Recensioni 

There was a mix up with the room number, it was allocated to myself and another lady and we both met outside the door trying to get in. This was corrected immediately after we went back down to reception by a wonderful lady on the front desk and she couldn’t do enough to help. She was amazing! Dark hair and thick frame glasses about 5 ft 5. Huge thank you to her. She did everything to make sure I was happy with the room. I have stayed at this hotel at least once a year for about 15 years and i absolutely love it.

We booked a spa day Wednesday just gone and unfortunately we couldn't make it through unforeseen circumstances, I let them know early morning. I did ask for another date, the answer was NO ,due to spa seekers, both companies are blaming each other and both saying they can not override it to another date.so they got paid when we haven't received are purchase. Both companies activated the spa ,even when we wasn't there in person. How things are going I don't think I want another spa day with these companies I would want my Money back.

We stayed at The Midland Hotel to celebrate my 31st birthday, so we were really looking forward to a special night away. Unfortunately, our experience didn't live up to expectations.

When we arrived, the lights in our room weren't working. A member of staff came to fix the issue, but after we returned to the room around an hour later, they had stopped working again. We were then moved to another room, but it was noticeably smaller than the room we had originally booked and paid for. Despite this, we were still charged the price of the larger room, which was disappointing.

There were also issues with the Chromecast streaming on the TV. It wouldn't work because the TV was showing it was registered to Room 211, even though we were staying in Room 308, so we were unable to use the feature.

When we checked out, we mentioned all of these issues to the staff. They apologised and said they would make a note of everything for future reference. We appreciated the complimentary bottle of Prosecco as a goodwill gesture, but considering we had paid £160 for the night and the number of issues we experienced, it didn't feel like adequate compensation.

It's a shame because The Midland has an excellent reputation and we had chosen it specifically to celebrate a special occasion. While the staff we dealt with were polite and helpful, the overall experience was disappointing and not what we expected from a hotel of this standard.

not usually one to complain. in fact in anything I tried to call and speak to someone rather than slating a business publicly.
however after 3 calls and no answer im going to try and prevent someone else having the same experience.

absolutely beautiful venue. however we stood at a bar for so much longer than felt acceptable without any acknowledgement. I get people are busy. but engage with your customers at the very least.
wasn't sure if they could even actually make cocktails due to no menus out. ordered drinks... waited. then decided on ordering food.
two sunday lunches arrived before the cocktails.
sorry midland, the food was awfully poor. dry pork, soggy "crackling" reheated roast potatoes. no check in from staff while we ate (this could have actually all been said in person if service was correct)
we left our meals and won't be coming back.
tried calling multiple times so I could speak to someone rather than doing this but nobody even answers the phone.

not what you expect from such a beautiful hotel.

my partner is now also ill with suspected food poisoning (unsurprising with reheated food)

sort it out guys
you have a lovely venue there and it was all just hugely disappointing

Stayed here this week (July 2026) for my son’s graduation and was not disappointed. Staff were lovely, friendly and helpful. Room was spotless, location excellent. Had an afternoon in the spac which was very relaxing. I will be back again. I can’t understand the negative reviews, I thought it was wonderful

I can imagine it was a nice hotel at one stage, now however it is very dated and doesn’t seem to be looked after well enough for how much a room costs. I was quite disappointed.

Beautiful grand old Duchess that commands her space. Her prominent position is within walking distance of the centre but far enough away to enable peace. Facilities were excellent, food excellent. My upgraded suite was so comfortable and had everything I needed.
Staff were welcoming and friendly. Loved every second, highly recommended.

We visit The Midland several times a year for meals, the two of us, with friends or with family. On this occasion - April 2026, before the refurb - a large family gathering to celebrate my birthday. several adults and seven year old twins. The staff were great, service was great, we had a great table overlooking the river, and the food was great. We were served by Gary and Katie who coped with the chaos and the chefs on duty that night were Rowan and Doug.

Worst experience and of my 56 years. Checked in by a lovlely young man by the name of Jared. Then it all went downhill. Had to check out, requested a refund. Moved hotel. Staff are unhelpful, management are worse. Seem to have children as managers who are very unprofessional. Smelly and outdated rooms. Lobby has been renovated. But that's all. Swerve this one. My stay was in 29th May 2026

Came up from Essex for spend a few nights in Manchester. The experience was unprecedented, staff including management unprofessional, and the food was of poor quality. The rooms were unclean and the lobby unpleasant smell. The worse experience but we checked out and now we are at a nice hotel nearby 🙏🏾

Spent a great night here, the king size bed, was a super-king size, the room enormous! The shower was nice and powerful. I was going to a gig at the Albert Hall, literally a few minutes away. The staff were great, especially in the dining room for breakfast. I have eaten here before and the breakfast is excellent.
The only minor thing I would raise is the sausage! It had an odd after taste that I could not put my finger on, possibly sage? I run my own little hotel and get fed up of guests who think they are the 'Hotel Inspector' or on 'Four in a Bed'! The gig was cancelled, so I enjoyed a few Erdingers in the Albert's Schloss Haus next door! Brilliant atmosphere and the bar staff are brilliant!

The experience at the hotel was excellent, and the treatment from Holly, the duty manager, was superb. We really enjoyed our stay and the service we received while we were there.

Sadly, after we left, we realised we had left some items in the room. When we called the hotel, we spoke to a gentleman called Dimitri, who told me he was the reception manager. Unfortunately, the way he spoke to us was very disappointing. He was extremely rude and would not allow me to explain the situation properly. He repeatedly interrupted and was dismissive, which was quite upsetting given how positive the rest of our stay had been.

It’s a shame that such a good experience was spoiled by the way this was handled afterwards.

This hotel has gone to the dogs.
The foyer used to be a popular meeting place, in nice surroundings and with a nice ambiance. A place where one could have coffee served and chat for hours.
Now it is a hideous, tasteless, clinical, cold, forbidding, ugly entrance, where nobody stops and everyone wants to pass through as quickly as possible.

Very poor .. stayed in room 104 on Sunday 21st December .. hotel standards gone downhill .. focused on customer service but that lacking we was given an accessible room which had to get on my knees to wash our faces .. room was noisy generators outside then couldn’t use the spa in the morning as we didn’t book in as was not told on reception !!! Then at breakfast rude staff wrote email to customer services and then dismissed !!!
Cheryl and Craig

Cracked shower hose and broken holder causing it fall off constantly nearly hitting you on the head
Holes all over bathroom were fixings have been and grout missing to
Poor quality finishing touches by whoever they employ as tradesmen

Had a fabulous weekend with my friend hotel perfect , staff and service amazing!!! Loved every minute, went to the Christmas markets and out for drinks and meals so close to walk to everything we needed. Definitely be back loved it 😍 thank you for a great weekend ❤️🎄

Nice hotel with breakfast. Couldn't complain about anything from location and service. Its one of my go to stays when in central Manchester.

The Midland Hotel Morecambe was a disappointment overall. The building is in need of a large helping of TLC in the reception,restaurant areas. I lunched there on rather dessicated fare to the sound of roof repairs being carried out. Friendly staff but no compensation for the food. Will not b returning.

Took my elderly aunt last Saturdays 9th August for afternoon tea. Overall very disappointing experience. 4 tiny sandwiches and one scone each. Followed by 4 cakes. All with whipped centres. They looked different but were essentially pretty much similar. Bought royal afternoon tea and took advantage of offer to upgrade our champagne to a bottle for an additional £55. Service poor. Waitress had dirty uniform on. The sleeves were filthy. They added a service charge on automatically without even asking. The ambience was good but in my opinion it’s all show with no substance. I wouldn’t go back and really don’t recommend this

This hotel claims air conditioning. It is more air cooling. 2 rooms because I asked to be moved to a room with air conditioning. The staff did their best but those claim of air conditioning needs looked into. They either have it or do not have it, air cooling is not the same. I am here during a heatwave so really needed it tonight . At £133 a night i genuinely wish I had booked a roomzzz or premier inn. Awful evening , standard tradings will be informed