I often buy from The Model Centre. I like the way I can make multiple low value purchases (eg: to take advantage of a flash discount sale or other special offer) and TMC will hold them in a Trunk f... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I’ve just returned to Railway modelling after a very long time, and have found TMC an Excellent retailer, with competitive pricing and some excellent products. I purchased some ‘National Benzole... Leggi di più
TMC. Great selection of models and some at very competitive prices that I am happy to pay. This, and many other top class items. have always been beautifully packed and sent shortly after purchase.... Leggi di più
My order consisted of a lot of smaller items such as glass jars of paint and liquid plastic cement in glass bottles. Each item was individually wrapped in bubble wrap and then taped round. When the p... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We’re a friendly, family run business nestled in the glorious North Yorkshire Moors, within walking distance of the North Yorkshire Moors Steam Railway. Our customers are modellers, collectors and enthusiasts who are fans of model railways, vehicles (military and civilian), and diecast models and figures. They are also keen kit builders and diorama creators. Our knowledgeable team includes railway modellers and dedicated railway enthusiasts, RC experts and plastic kit enthusiasts. We’re ready to provide you with a premium experience and first-class service. We’re essentially mail order, but we do have an onsite showroom and workshop for visitors to enjoy. We stock all major brands of model railway locos and rolling stock across all gauges at competitive discounted prices, usually around a 15% reduction on the recommended retail price. It’s not just locos - we supply everything you need to compliment your layout from scenery, figures, buildings and electrics to modelling tools, paints and effects. We also sell an extensive range of plastic kits, slot cars, diecast models and aviation models.
Informazioni di contatto
Hill Farm, Beck Hole, YO22 5LF, Whitby, Regno Unito
- 01947899125
- sales@tmc-direct.com
- www.themodelcentre.com
4,9
Eccellente
5K recensioni
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Solitamente risponde entro 48 ore
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Le persone hanno visualizzato anche
The item I ordered is not easy to get
The item I ordered is not easy to get, delivery was very quick, item well packaged, competitively priced, pleased with the item
18 marzo 2026
Buying Locos has made it a great place…
Buying Locos has made it a great place to buy from plus excellent communicators....Thank You
1 maggio 2026
5 stars says it all
In multiple dealings with this company they have never failed to go above and beyond, they have patience with even the stupidest of questions.... They even answer the phone promptly 😁 A highly recommended firm to deal with
1 maggio 2026
The price for the model was very…
The price for the model was very competitive, the model was very well and accurately described on the website. There was a slight delay as there was a little customisation (very well done). The model was very well packaged and delivered as informed.
9 aprile 2026
Very good prices and a huge range!
Very good prices and a huge range!
Lovely people to deal with. A recent order was delayed because an item was out of stock, as explained most courteously when I called them. They were happy to refund the item out of stock and send the rest immediately, or send it on when back in stock. I asked then to deliver when all items were in stock, which they did very promptly. No money was taken until they shipped my order.
Have used many times in the past and will continue to do so.
21 aprile 2026
Brilliant service and helpfull staff.
23 aprile 2026
Extremely quick service
Extremely quick service, great prices and a huge selection, including some hard-to-find items I've been looking for for a while. Definitely recommended.
20 marzo 2026
Excellent servise
5 maggio 2026
In top of a good display at the NEC…
In top of a good display at the NEC your staff were pleasant and helpful. Not at all pushy.
25 aprile 2026
Always excellent models and service
Always excellent models and service. The shop is an Aladdin’s cave.
7 maggio 2026
Cracking deal 'forced' a sale
Cracking deal 'forced' a sale. Item came through within 48hrs, despite low postage costs. It was wrapped very securely too, meaning no damage in transit. Excellent speedy service.
7 maggio 2026
While placing my latest order l missed…
While placing my latest order l missed applying the 5% discount code because the advert said " it's a site wide" deal. I assumed it would be automatic, but alas no!
Considering how much I have purchased over time I was a little disappointed not to see a more positive response to my message. Regards Bob Harman
4 maggio 2026
Risposta di The Model Centre
Good afternoon Bob,
Thank you for your feedback. We’re sorry for any confusion about the recent 5% discount offer and understand your disappointment. While our marketing information included details of the exclusions, we appreciate that it may not have been entirely clear at the time of ordering.
If you ever have any questions about a promotion or discount in the future, please contact us by phone, email or messaging. A member of the team will be happy to check and confirm everything before your order. We truly value your continued custom and support.
Kind regards,
Tom
Complete lack of follow up
I have attempted to use your company twice, each time leaving details of my requirements which were straightforward. In both cases there has been no follow up whatsoever. Latest was price and delivery date for a pair of the forthcoming model of the LNER 6w parcels van, weathered and mint. So I moved my business to Rails.
12 dicembre 2025
Risposta di The Model Centre
Good morning John,
Thank you for taking the time to share your feedback. We’re very sorry to hear you didn’t receive the follow-up you expected after clearly outlining your requirements. This must have been frustrating, and we apologise for any inconvenience caused.
We appreciate you bringing this to our attention and a member of our team will be contacting you shortly via email to discuss it further.
Kind regards,
Tom
Made the mistake of collecting three…
Made the mistake of collecting three ordered items at the shop in Beckhole. With my wife waiting in the car outside it took 52 minutes precisely to get the items despite there being only one customer in front of me. No acknowledgement that I had been waiting ages. The customer service chap eventually mumbled something at the computer and then disappeared for ages and then came back with a wrong item. No eye contact or explanation what the problem was. Appalling customer service. Check your CCTV if you don't believe me.
19 marzo 2026
Risposta di The Model Centre
Good morning,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience collecting your order from our Beckhole shop, and we sincerely apologise for the delay and lack of communication during your visit.
We’ve raised your comments with the management team so we can review the process and work to improve and streamline collections going forward. In future, we recommend calling ahead before travelling so items can be retrieved from the warehouse in advance and ready for collection on arrival.
We appreciate you bringing this to our attention, and we’ve also reached out to you by email to discuss this further.
Kind regards,
Tom
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