The Model Centre Recensioni 

5287
TrustScore 5 su 5

4,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I often buy from The Model Centre. I like the way I can make multiple low value purchases (eg: to take advantage of a flash discount sale or other special offer) and TMC will hold them in a Trunk f... Leggi di più

Valutata 5 stelle su 5

I’ve just returned to Railway modelling after a very long time, and have found TMC an Excellent retailer, with competitive pricing and some excellent products. I purchased some ‘National Benzole... Leggi di più

Valutata 5 stelle su 5

TMC. Great selection of models and some at very competitive prices that I am happy to pay. This, and many other top class items. have always been beautifully packed and sent shortly after purchase.... Leggi di più

Valutata 5 stelle su 5

My order consisted of a lot of smaller items such as glass jars of paint and liquid plastic cement in glass bottles. Each item was individually wrapped in bubble wrap and then taped round. When the p... Leggi di più

Dettagli dell'azienda

  1. Negozio di modellini
  2. Negozio di hobbistica
  3. Club di modellismo in scala

Scritti dall'azienda

We’re a friendly, family run business nestled in the glorious North Yorkshire Moors, within walking distance of the North Yorkshire Moors Steam Railway. Our customers are modellers, collectors and enthusiasts who are fans of model railways, vehicles (military and civilian), and diecast models and figures. They are also keen kit builders and diorama creators. Our knowledgeable team includes railway modellers and dedicated railway enthusiasts, RC experts and plastic kit enthusiasts. We’re ready to provide you with a premium experience and first-class service. We’re essentially mail order, but we do have an onsite showroom and workshop for visitors to enjoy. We stock all major brands of model railway locos and rolling stock across all gauges at competitive discounted prices, usually around a 15% reduction on the recommended retail price. It’s not just locos - we supply everything you need to compliment your layout from scenery, figures, buildings and electrics to modelling tools, paints and effects. We also sell an extensive range of plastic kits, slot cars, diecast models and aviation models.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

5K recensioni

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4,9

Tutte le recensioni

(5287)

1249 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

They did great at selling the products…

They did great at selling the products especially give us selection of what we want to add and make of the products we buy like adding weathering, renumbering, renaming, cab figures, real coal, detail parts, etc. They did an amazing job for that. I’m glad to order products from their website.

12 maggio 2026
Valutata 5 stelle su 5

Great Trunk Storage

Great Service never disappoints, Excellent weathered railway models. I do like the new trunk service introduced by TMC, which makes it easy to buy small items and fill up the trunk before posting.

11 marzo 2026
Valutata 4 stelle su 5

Excellent service

Excellent service. Good weathering. And when I discovered two parts missing, the spares were provided straight away.
A happy customer

12 maggio 2026
Valutata 4 stelle su 5

Increase the font size

Dispatched and delivered quickly. But please increase the font size on your newsletters, it is almost impossible to read for those of us who do not have access to an ipad or mobile phone. Otherwise I would have given it 5 stars.

30 aprile 2026
Valutata 5 stelle su 5

I have found TMC friendly and helpful

I have found TMC friendly and helpful. They have always met my requirements and the work that they undertake is of a high standard. Communication by email is good and advice given useful. In my experience the prices have reflected the quality of the products sold and the nature of the work undertaken.

8 aprile 2026
Valutata 5 stelle su 5

A Singaporean comments….

I made two separate orders after my good train friend (Clive Dudley) recommended TMC to me. The orders were promptly dispatched, well packed and arrived in Singapore very quickly. Staff were responsive and communicative. Well done!

6 maggio 2026
Valutata 5 stelle su 5

Great! Cannot fault!

Easy to use website, all items are competitively priced, packaged well and shipped quickly. Any questions I’ve had are answered quickly and with expertise.

3 maggio 2026
Valutata 1 stelle su 5

No after sales support

I purchased an IXO kit and discovered a missing part. I contacted TMC 4 weeks ago to be told they would chase it with the supplier. A week later, after no update I contacted TMC again to receive a virtually identical response to the last. Nearly 4 weeks now and no update and no replacement part. IXO are usually good with replacements so I don’t accept the delay by TMC. I’ve had cause to request missing parts before, via a different retailer, and I received parts within less than a week. Don’t be taken in by TMC as their after-sales support is clearly non-existent. I now find myself in a position where I have to seek resolution through my card provider.

16 aprile 2026
Non scritta su invito
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Risposta di The Model Centre

Good afternoon, S Bailey,

Thank you for your review. We are very sorry to hear of your disappointment and appreciate the opportunity to clarify the situation.

Your IXO kit order was originally placed on 29/10/2025 and was dispatched within 24 hours of purchase. We were first contacted regarding the missing part on the evening of 16th April 2026, after our office had closed, and we replied promptly the following working day to confirm that we would contact the supplier on your behalf, as we do not hold spare parts separately in-store.

Following your further enquiry on 27th April, we updated you to advise that we were still awaiting confirmation from the supplier regarding the replacement part. We then contacted you again on 28th April to explain that the replacement components are being sourced from France and that there would unfortunately be a delay while they are supplied and shipped to us.

We completely understand that waiting for replacement parts can be frustrating, especially when previous experiences may have been quicker. However, as the parts are supplied directly by the manufacturer overseas, the timescales involved are unfortunately outside of our direct control. Please be assured that we have continued to chase this with the supplier and will forward the replacement parts to you as soon as they arrive with us.

We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter.

Kind regards, Tom

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