I would express my sincere thanks for the fast handling and approval of my recent claim. I also appreciate how sensible and understanding your team was about my dear Harvey ( labrador) health issue i... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
My initial call was handled impeccably, the call handler was friendly (as advertised), efficient and knowledgable - this was brilliant. Your emails were clear and concise. I’ve marked you down a... Leggi di più
L'azienda ha risposto
From the first phone call to sorting everything out it was so simple. When your worried about your animals you just want to know its going to be sorted and there was never any issue.
L'azienda ha risposto
It took way too long and several emails and phone calls with different people telling me they needed this and that all of which could have been done quickly had I been asked for it all in the first... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We aim to make specialist insurance as natural a part of ownership as anything else. It's not a burden - it's a bonus that lets enthusiasts, hobbyists and professionals enjoy what's important in their lives without financial worry should the unexpected happen.
Informazioni di contatto
Thorpe Underwood Hall , YO26 9SZ, York, Regno Unito
- 03300244005
- feedback@emporium.co.uk
- www.theinsuranceemporium.co.uk
4,2
Molto buono
11K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very poor cover for our dog in an…
Very poor cover for our dog in an emergency. Disappointing amount of cover at best would not use insurance company again.
1 settembre 2026
Risposta di The Insurance Emporium
Good morning,
We are sorry to hear of your comments. To clarify, we have recently settled a claim in which you were charged out of hours fees by one of the Vets.
Your policy documents confirm that we will consider up to £115.00 for these charges, if the treating vet confirms the condition was life -endangering. Any fees over this amount would not be considered. Further to this, we will consider up to £45.00 per consultation fee- with any in excess of this amount will bot form part of your settlement.
Your policy excess is deducted from the final settlement, as this is your contribution to the claim.
Kind regards,
Kirsty
The Insurance Emporium
Very good service and support with…
Very good service and support with regards to discussing, completing and then fulfilling the claim made. Efficient and polite.
1 settembre 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Quick and efficient online claims service.
I have been a customer for many years but I recently had to make a claim for vets fees following emergency surgery on my dog. The whole process with the online claim procedure is very easy to follow and complete. The only criticism I can make is it would be good if automatic update emails could be sent, just so you know your claim is progressing.
However, the claim was dealt with quickly and efficiently. The claim was paid in full and directly to my bank account. I have already recommended this company to my friends.
1 settembre 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Great service all round
26 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
The Insurance Emporium handled the…
The Insurance Emporium handled the claim very quickly. It was our first claim to them in 9 years so I was very disappointed to receive an email informing us that they would not be insuring the problem (prostrate) going forward. I had hoped for better.
26 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for your review. We are pleased you are happy with the service overall.
To clarify, the type of policy you hold is a Maximum Benefit type policy- these means we consider the costs of treatment up to the cover limit for each condition.
Once the cover limit has been reached- there will be no future cover for this condition. Once a claim has been made, we make you aware of any future exclusions at the earliest opportunity.
You are still able to submit fees for the condition until the cover limit has been reached.
We hope this clarifies,
Kind regards,
Kirsty
The Insurance Emporium
Very fast payment
26 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Kind understanding helpful and claims…
Kind understanding helpful and claims paid quickly
26 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Easy to contact and quick payout
26 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
I put a claim in for £800 worth of…
I put a claim in for £800 worth of treatments for my dog who has arthritis and only got a settlement of £378 back. Not even half the amount, all the small print that they get out of paying. This also took nearly a month for them to look at and I still haven’t had the payment.
27 agosto 2026
Risposta di The Insurance Emporium
Good morning,
We are sorry to hear of your comments. We can see you called us before submitting your claim and we explained the policy excess on your policy.
We also advised you that there are certain fees that may reduce your settlement, such as consultation fees, which we will contribute up to £45.00 for each entry.
We are unable to consider the fee charged by your vet to fill out a prescription as this excluded from your policy. Your settlement was also subject to the policy excess applicable to each claim as part of your policy terms.
We are sorry if this meant the settlement was less than you were expecting on this occasion.
Kind regards,
Kirsty
The Insurance Emporium
Risposta di The Insurance Emporium
Good afternoon,
Thank you for leaving a review. We are sorry to hear of your comments.
We sincerely apologise for the length of time it took for your claim to finalise. This was in part due to the information needed, but also a large influx of claims.
Kind regards,
Kirsty
The Insurance Emporium
Disappointing first claim with this company
First time making a claim with Insurance Emporium and very disappointed at the result - out of a total bill for £735.54 they have decided to pay me £293.65 - Wow! Very angry!
27 agosto 2026
Risposta di The Insurance Emporium
Good morning,
We are sorry to hear of your comments. To clarify, we have recently settled a claim in which you were charged out of hours fees by the Vets.
Your policy documents confirm that we will consider up to £115.00 for these charges, if the treating vet confirms the condition was life -endangering. Any fees over this amount would not be considered.
Your policy excess is then deducted from the final settlement, as this is your contribution to the claim.
We hope this clarifies.
Kirsty
The Insurance Emporium
Found them easy to contact by phone…
Found them easy to contact by phone ,and very knowledgeable and helpful reception. Also online form was clear and easy to complete very satisfied with process
27 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for leaving a review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Over a month, no contact, no payment
It's been over a month and I've still not received my money. Very interesting how to take a debit payment they've no problems but when it comes to paying out insurance claims then there's all these errors and things are bounced back. Where is my money?
No contact unless I've been the one to reach out and prompt. I've had customer service tell me they'll email right after our call is finished and they didn't. I feel lied to, and I do NOT recommend.
Edit to clarify after their response: it was well over a month, with 2 separate times I called and heard about issues with the system BEFORE anything regarding moving was even factored in.
Once I had my address changed, I was told by customer service on call that it would take "1-2 days" for it to go through because they needed to update on the system-- fair enough. Except, I'm STILL waiting on my money.
27 agosto 2026
Risposta di The Insurance Emporium
Good morning,
We are sorry to hear of your concerns.
We can see that your settlement was originally issued by cheque- however you had recently moved home so this needed to be cancelled and a new payment method was requested.
You have since provided your bank details and a payment will be processed shortly. We sincerely apologise for any delay and we will be providing feedback to the relevant department regarding the promised communication failures.
Kind regards,
Kirsty
The Insurance Emporium
I've been with The Insurance Emporium…
I've been with The Insurance Emporium for a few years now but never had to claim until now. They were very good. Extremely helpful over the phone. Claim was settled surprisingly quickly with no hassle.
27 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for leaving a review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
The staff are lovely really helpful
The staff are lovely really helpful. We had never claimed before untill a really big claim. The made a really stressful worrying time, easier and dealt with us with such compassion and patience.
27 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for leaving a review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Easy process to claim ,claim took…
Easy process to claim ,claim took longer than I would have expected ,which would be a concern for anyone having to pay out a large amount of money ,I put my claim in three weeks ago ,and I would have like more of an update on how it was progressing ,I have chased it up now and have been told a cheque is on its way ,other than that a great experience,and they were when we lost our previous pet ,very stress free claims process
27 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for leaving a review, we are pleased you are happy with the service overall.
Kind regards,
Kirsty
The Insurance Emporium
The claim took a long time to be…
The claim took a long time to be processed and then settled,I submitted the claim in early July it was paid this week 25th August. Because I had been insured for 2 year 11 month I had to give the name of the previous vets , not a problem, however I was then asked to chase the previous vets for his medical notes & send them on to the insurance emporium , I then received a series of emails saying the claim was being assed ,then it would be settled and the 2 weeks later the money was in my account. I had up until recently had two pets insured with insurance emporium and all the claims with the other pet (sadly deceased) were handled promptly, very disappointing service. I noticed that the name on the direct debit has changed and wondered has this company changed ownership.
Up until this point I had enjoyed a good service.
27 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for your review. We are sorry to hear your comments.
We received your claim on 18th July 2026 and after our initial review we requested for the relevant previous clinical history so that we could assess the matter fully. When we have no previous history of a pet- we do ask for at least 3 years history so that we can review this against the policy terms.
We received the clinical history and your claim was settled with a payment issued on 20th August. We appreciate that this claim took longer than our usual timescales, and we apologise for any delay.
Kind regards,
Kirsty
The Insurance Emporium
Shame about the time length when claiming
The price for the product you get is very good. We made our first claim this year after our dog needed tests (about £1500). The only problem is it’s taken nearly 4 weeks so far and although they’ve agreed to make payment I’m still waiting
27 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for your feedback. We sincerely apologise for the length of time it took to assess and settle your claim.
We have received a large influx of claims recently and this has impacted on our processing times.
We can see that the settlement for your claim was issued on 20th August by BACS transfer. This would normally clear into your account 3-5 working days after release.
Kind regards,
Kirsty
The Insurance Emporium
Affordable and efficient horse insurance
The form filling on line was easy and quick to do. The contact details easy to find and the staff on the phone were amazing. They were knowledgeable, helpful and efficient. I felt supported during my claim and was very impressed by the efficiency with which they gathered relevant information regarding my claim. I was kept informed of progress and was paid the correct amount in very quick time. I found the policy details easy to understand and navigate.
27 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for leaving a review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Risposta di The Insurance Emporium
Good afternoon,
Thank you for leaving a review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.