It took way too long and several emails and phone calls with different people telling me they needed this and that all of which could have been done quickly had I been asked for it all in the first... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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This was the first time I've ever had to claim on an insurance but I found the whole experience straight forward. The staff were helpful and it was an easy process from start to finish. In no time at... Leggi di più
L'azienda ha risposto
Called to register a condition on my cat's policy, not even a claim the bill was under my excess. Gary took the time to get it logged properly, put a note on the system and confirmed everything. No ru... Leggi di più
L'azienda ha risposto
Absolutely no complaints from me! I was recommended the Insurance Emporium by a friend who had an extremely poorly cat and she had found them very good. Like everyone else, you hope never to need th... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We aim to make specialist insurance as natural a part of ownership as anything else. It's not a burden - it's a bonus that lets enthusiasts, hobbyists and professionals enjoy what's important in their lives without financial worry should the unexpected happen.
Informazioni di contatto
Thorpe Underwood Hall , YO26 9SZ, York, Regno Unito
- 03300244005
- feedback@emporium.co.uk
- www.theinsuranceemporium.co.uk
4,2
Molto buono
11K recensioni
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The Insurance Emporium made a traumatic…
The Insurance Emporium made a traumatic situation so easy. They were helpful any time I needed to speak to them.
Would definitely recommend them
15 settembre 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We’re really pleased to hear that our team were able to make a traumatic situation a little easier for you and that you found us helpful whenever you needed to speak to us. We really appreciate your recommendation.
Kind regards,
Simon
The Insurance Emporium
Claim process was very straightforward…
Claim process was very straightforward and efficient. Received payment quickly once they received the completed claim forms from my vets.
14 settembre 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We’re really pleased to hear that you found the claims process straightforward and efficient, and that we were able to arrange payment promptly once we received the completed claim forms from your vets.
Kind regards,
Simon
The Insurance Emporium
Claims procedure was simple
Claims procedure was simple, a couple of phone calls and emails and all was sorted quite quickly and without any fuss.
14 settembre 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you found the claims process simple and straightforward, and that we were able to get everything resolved quickly and without any fuss.
Kind regards,
Simon
The Insurance Emporium
Fantastic service
Fantastic service, very sympathetic and caring staff after losing our beloved cat Thomas, claim was paid very quickly, many thanks to all, have recommended this company to many people, would be 1st on my list if I need pet insurance in the future
29 maggio 2026
Non scritta su invito
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave such a lovely review. We’re very sorry for the loss of your beloved cat Thomas, and we’re pleased to hear that our team were able to provide a caring and sympathetic service during what must have been a difficult time.
We’re also glad to hear that your claim was paid quickly, and we really appreciate your recommendation.
Kind regards,
Simon
The Insurance Emporium
Peace of Mind
Really straightforward, The Insurance Emporium spoke & dealt directly with my Vet. It made the process easy for what at the time was a vey upsetting and stressful situation.
9 settembre 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review.
We’re pleased to hear that you found the claims process straightforward and that our team were able to liaise directly with your vet, helping to make things easier during what was clearly an upsetting and stressful time.
Kind regards,
Simon
The Insurance Emporium
relatively simple claim process and…
relatively simple claim process and wait time to receive the payment
10 settembre 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We’re pleased to hear that you found the claims process relatively straightforward and were happy with the time taken to receive your payment.
Kind regards,
Joe
The Insurance Emporium
The vets already had an insurance…
The vets already had an insurance emporium claim form and helped to ensure the claim was processed quickly and promptly.
10 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We’re pleased to hear that your claim was handled promptly and that your vet was able to assist with the process. We really appreciate your kind feedback.
Kind regards,
Joe
The Insurance Emporium
Everything went smoothly so far
Everything went smoothly so far. Wasn't aware of hidden additional percentage cost though, that was a shock
11 settembre 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We’re pleased to hear that everything has gone smoothly so far. We’re sorry that the percentage element of your excess came as a surprise. This forms part of the policy terms and is applied in addition to the fixed excess where applicable.
We appreciate you sharing your feedback.
Kind regards,
Joe
The Insurance Emporium
Very Happy Customer
My dog's knee injury required her to have expensive TPLO surgery. Having had disappointing experiences with other pet insurance providers in the past, my expectations were low for a satisfactory settlement of my claim. However, the claims process with Insurance Emporium very was straight-forward. My claim was settled quickly and paid in full (less overages and my deductable). I couldn't be happier. I highly recommend IE's per accident and injury policy!
14 settembre 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you were happy with the service you received and that we were able to make the claims process straightforward for you.
Kind regards,
Joe
The Insurance Emporium
I am still waiting for the payment from…
I am still waiting for the payment from my claim, until I get that I won’t be able to say how you have done.
10 settembre 2026
Risposta di The Insurance Emporium
Good morning,
We are sorry to hear that you are still waiting for your payment.
Your claim was settled by cheque, which was issued on 8th September 2026. Because your policy is paid by card, we do not hold bank details for the policy that would allow us to issue the settlement by BACS.
If the cheque has not reached you by 22nd September please get in touch on 03300 244005.
Kind regards,
Joe
The Insurance Emporium
No problem at all
No problem at all, have been great, have paid out vet. Had a referral so I still have a continuing claim
10 settembre 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave your review.
We’re pleased to hear that you’ve been happy with the service you’ve received and that we have been able to support you with your claim. We hope the ongoing treatment goes well.
Kind regards,
Joe
The Insurance Emporium
Absulute shambles of a company
Absulute shambles of a company , been chasing a claim for weeks , NO correspondence from company , just me making constant phone calls , then told wrong info , said I was being paid by BACS payment, when the money didn’t arrive ,was then told it was being settled by a cheque payment, because they didn’t have bank details (been taking d/d payments from my bank for 12years ) ,DO NOT use this company.VeryVeryslow settlement mine is 5weeks and counting.😡
12 settembre 2026
Non scritta su invito
Risposta di The Insurance Emporium
Good morning,
We are sorry to hear about your experience and the delay in settling your claim.
Without your policy details, we are unable to comment on the specific circumstances of your claim. However, where a policy has been cancelled before a settlement is issued, any BACS details held on the policy are deleted, meaning a cheque may need to be issued instead.
If you would like us to look into your specific concerns, please email feedback@emporium.co.uk with your policy details and we will be happy to review this for you.
Kind regards,
Joe
The Insurance Emporium
Excellent company
This is the 2nd claim I have made with the insurance emporium. I currently have 4 policies. For the 2nd time, no arguments, no push backs. Claim made and approved with zero fuss. Obviously I have provided all evidence to support the claim, and payments made without any issue. My previous claim was a few years ago and I have remained with the company for the very same reason. No issues, claim process and paid. I have a 5th dog whose policy is with another company, but they are not a patch on the insurance emporium. I will be moving my 5th dog to this company at the end of her policy. I know that I can't claim for anything related to previous claim but still this is a brilliant company and I highly recommend them for your pets.
9 settembre 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that you continue to be happy with the service we provide and have remained with us over the years. We really appreciate your continued support and recommendation.
Kind regards,
Joe
The Insurance Emporium
First claim in 17 years for something…
First claim in 17 years for something quite simple but had to wait six weeks for the claim to be sorted. Unacceptable!
8 settembre 2026
Risposta di The Insurance Emporium
Good morning,
We are sorry for the delay in processing your claim and appreciate that waiting six weeks for an outcome was frustrating.
We have been experiencing a high volume of claims, which has affected our processing times. In this case, we also needed to request missing clinical history from your vet before the claim could be assessed, which added further time.
Kind regards,
Joe
The Insurance Emporium
My client was settled in a reasonable…
My client was settled in a reasonable time and their premiums are the most cheapest I have found would recommend them
10 settembre 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for leaving a review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Risposta di The Insurance Emporium
Good morning,
Thank you for leaving a review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Risposta di The Insurance Emporium
Good afternoon,
Thank you for leaving a review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
I had to make a claim for my dog Olive…
I had to make a claim for my dog Olive , communication was good and my claim was paid out within 3 weeks , would recommend to friends
11 settembre 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for leaving a review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Very responsive and quickly addressed…
Very responsive and quickly addressed my claim
11 settembre 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for leaving a review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
The experience was mostly good
The experience was mostly good. I did receive the amount of reimbursement that I expected but I felt the process of assessment took quite a long time and then the actual payment was then over a week.
8 settembre 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for leaving a review, we are pleased you were happy with the service overall.
Kind regards,
Kirsty
The Insurance Emporium
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