The iFISH Store Recensioni 

Risposta di The iFISH Store

5 apr 2026

Hi Keith;

Really appreciate your repeat business with us...means a lot! Glad your pleased with your African Cichlids. Whenever you’re ready for the next batch, we’ve got you!

Risposta di The iFISH Store

6 apr 2026

Hi Michael,

We’re sorry to hear about your experience, but we do want to clarify a few important points for accuracy.

We stayed in consistent communication with you throughout this order and your previous one back in October. During that prior order, we replaced your discus as a courtesy (you only covered shipping), even after discussing that proper acclimation is critical—especially with sensitive fish like discus.

For this most recent order, you reached out to let us know that losses occurred a full week after delivery. As outlined in our policy and care guidelines, issues reported beyond the arrival window are typically related to tank conditions, acclimation, or environmental factors—not shipping or fish health at the time of arrival.

We did not receive photos or information within the required timeframe to evaluate a live arrival issue, and unfortunately, we’re not able to extend additional replacements in situations like this—particularly after a prior courtesy replacement was already provided.

We always aim to be fair and supportive, and we truly do our best to help customers succeed. However, we also have to remain consistent with our policies.

If you’d ever like help reviewing your tank setup, water parameters, or acclimation process, we’re still happy to assist.

Risposta di The iFISH Store

3 apr 2026

Hi Manju;

Thanks so much! We really appreciate you coming back to us!

Third order and going strong…we love to hear that! So glad everything arrived alive and well again. Enjoy your new African Cichlids, and we’ll be here whenever you’re ready for round four!

Risposta di The iFISH Store

31 mar 2026

Hi Patric;

Love hearing this...thank you so much for coming back to us! We’re glad everything arrived right on time and that you had a great experience with our support team. That means a lot.

We’ll be here whenever you’re ready for your next order!

Risposta di The iFISH Store

1 apr 2026

Hi Kegan;

We’re sorry to hear about your experience and the losses you had. Shipping live fish can be stressful, and we do understand how frustrating that is.

That said, we do want to clarify that we stayed in constant communication with you via both text and email throughout the process. As soon as you provided photo proof, we issued a refund for those fish in accordance with our Live Arrival Guarantee. We made every effort to respond promptly, answer your questions, and work toward a fair resolution.

Losses that occur days after arrival can often be related to factors outside of shipping, such as acclimation, tank conditions, or equipment issues, which is why we always encourage customers to reach out right away so we can help troubleshoot.

We always aim to provide both healthy fish and responsive support, and we stand by the assistance we provided in this case.

Risposta di The iFISH Store

31 mar 2026

Hi Robert;

Thank you so much…we really appreciate the love! 😊 It means a lot to hear this, especially from a returning customer.

We’re so glad your fish arrived healthy and that everything met your expectations again. We put a lot of care into every shipment, so hearing feedback like this makes it all worth it!

And wow—that comparison means a lot too! We’re honored to be your go-to.

Thanks again for your continued support. We’re here to help whenever you’re ready to add to your tank again!

Risposta di The iFISH Store

30 mar 2026

Hi Lee Ann;

Thanks so much! Really glad you had a great experience with us on the phone. Even better to hear your African Cichlids made the journey safely and arrived healthy! That’s what we love to hear.

Appreciate your business and hope to help you again soon!

Risposta di The iFISH Store

30 mar 2026

Hi William;

Thank you so much! We love hearing! The colors of the those African Cichlids those really are something special! So glad you’re enjoying them and we truly appreciate you giving us a shot. Hope they continue to thrive and bring your tank to life!

Risposta di The iFISH Store

30 mar 2026

Hi Angelo;

Thank you for sharing the additional details as requested with us via email.

It does sound like the missing heat pack may have played a role in what happened during transit, and we’re grateful you brought this to our attention. We take a lot of pride in how we package our fish, so it’s very disappointing to hear that this shipment missed the mark.

We sincerely apologize for the error and for the experience you had. We’re glad we were able to issue a refund, and we appreciate your understanding. Your feedback helps us improve, and we’ll be reviewing this with our team to make sure it doesn’t happen again.

Risposta di The iFISH Store

27 mar 2026

Hi Todd;

Thanks so much for the kind words! We’re happy to hear you’re pleased with the quality of your discus. They really are beautiful fish! If you ever need anything or decide to add more to your tank, we’re always here to help. Enjoy them!

Risposta di The iFISH Store

27 mar 2026

Hi Robert;

Thanks so much for coming back—we really appreciate it! Glad everything arrived safe and in great shape.

Looking forward to your next order!

Risposta di The iFISH Store

26 mar 2026

Hi James;

Thank you for your kind words! We’re really glad everything met your expectations and that your experience felt smooth and professional from start to finish. Enjoy your new fish, and we’d love to help again anytime you’re ready for more!

Risposta di The iFISH Store

Aggiornata il 30 mar 2026

Hi Martha,

We’re sorry to see your 1-star review and truly wish we had the opportunity to help. We never received any notification that the fish arrived in poor condition or passed after delivery. If we had known, we would have done everything we could to assist right away.

Regarding your concern about overnight shipping that you emailed us about, as mentioned in our email reply, FedEx Next Day Air refers to the transit time once the order ships. We ship Monday through Wednesday to ensure safe delivery for the fish, and all orders go through a preparation and quarantine process before leaving our facility.

We always encourage customers to reach out within our live arrival window if there are any issues so we can make it right. Please feel free to contact us — we’re here to help and would still be happy to take a closer look at what may have happened.

Risposta di The iFISH Store

26 mar 2026

Hi Yevgeny;

Really appreciate that—thank you! Glad your gouramis arrived healthy and are doing well. Enjoy them, and we’re always here if you need anything!

Risposta di The iFISH Store

25 mar 2026

Hi Atiim;

Wow…this made us smile, thank you so much!

We’re glad to hear your Cichlids and Plecos have settled in so nicely. We really appreciate your continued support and trust in us. Enjoy the new additions to your tank and we’ll be here whenever you’re ready for more!

Risposta di The iFISH Store

25 mar 2026

Hi James;

Thanks so much for sharing this!

We’re glad everything met your expectations and your discus are still doing great after a few weeks! Sounds like they’ve settled in nicely.

Hope to see you back again soon! In the meantime, happy fishkeeping!

Risposta di The iFISH Store

25 mar 2026

Hi Cathy;

Thank you for your feedback! We’re really glad to hear your Discus arrived safely. Enjoy your new additions to your tank!

Risposta di The iFISH Store

25 mar 2026

Hi Michael;

Thank you so much…we appreciate you taking the time to share this! We’re glad your peacock cichlids arrived in great shape and you were pleased with them.

And thank you for the recommendation. It really means a lot to all of us here. Hope to see you back again soon!

Risposta di The iFISH Store

23 mar 2026

Hi Wendell;

Thanks so much! Glad everything went great with your Oscars. We sure do appreciate you coming back to us. Enjoy them!

Risposta di The iFISH Store

23 mar 2026

Hi Yvonne;

Thank you so much for your kind words and for being such a great repeat customer! Glad your tetras arrived healthy and are thriving in their new home. Enjoy your beautiful fish, and we look forward to your next order!