Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

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Valutata 5 stelle su 5

They are brilliant can’t fault them they go above and beyond for you they get back to you asap and always gives great support and friendly and always fair keep being amazing bogoff bingo

Valutata 5 stelle su 5

Only joined this site today and found the game play brilliant, plenty of bonuses and they pay well. I did put in £600 and got returns of £870. Took £800 out and just waiting for this to go into my... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

AVOID AT ALL COSTS!!!!!!!! I have deposited and wagered via promotion - have not received a promotion, asked them to either issue me with deadlock reference or a refund - they are refusing to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fast withdrawal and no messing around with extra docs etc. Won nearly £1k on big bass secrets of the golden lake. Withdrew last night 1st time customer. Was wary judging of other reviews but no issue... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Casinò o centro scommesse online

Scritti dall'azienda

Grace Media is an online gambling platform hosting White Label partners and offering players casino and bingo games. Fully licensed and UKGC compliant.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

266 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Took some time to get my documents…

Took some time to get my documents sorted but got there in the end with the support given ,just awaiting my withdrawal funds to return to play my favourite slots 😁

28 aprile 2023
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Risposta di Grace Media Limited

Hi John, thanks for leaving a 5* review. I will make sure your welcomed comments are shared with our dedicated Customer Support team.

Valutata 1 stelle su 5

Withdrawal

Don't waste your money on this casino they are quick to take ur money then wen u want to withdraw it they take forever to come back then blame ur bank for not excepting the payment then can't even do a bank transfer tell u to add another card wat a waste of time don't waste ur money on Vegas kings casino

21 aprile 2023
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Risposta di Grace Media Limited

Hi Peppa,

I’m Robert of the Customer Support Team at Grace Media. we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

We have your details and will be reaching out to you shortly. Please look out for our email.

Many thanks

Robert

Valutata 5 stelle su 5

Agent was helpful and friendly and we…

Agent was helpful and friendly and we got issues sorted quickly

19 aprile 2023
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Risposta di Grace Media Limited

Hi Emma, Thank you for your positive feedback and 5-star review. We will share your comments with our Customer Support team.

Valutata 5 stelle su 5

I have visited a lot of slot games…

I have visited a lot of slot games platforms but this was the only one who called me when I win a bigger price. Robert was very helpful and polite, repeating the questions when I didn't understand. A big thank you and more like Robert!

11 aprile 2023
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Risposta di Grace Media Limited

Hi Andras, thanks for your 5* review and positive comments. It's really pleasing to hear that our service has met your expectations. Your comments will be shared with Robert and our dedicated Customer Support team.

Valutata 5 stelle su 5

I had a problem understanding the bonus…

I had a problem understanding the bonus system so I emailed for an answer.
Was happy to get a fast reply with an easy to understand answer

8 aprile 2023
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Risposta di Grace Media Limited

Hi Quintin, thanks for taking the time to leave us a 5-star review! We are really pleased to hear that we have met your expectations. Your feedback truly helps us improve our services and I have shared your comments with our Customer Support team.

Valutata 5 stelle su 5

Professional

Professional, very helpful and friendly

7 aprile 2023
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Risposta di Grace Media Limited

Thanks Mohamed. We are really pleased to hear about your experience. Your positive comments will be shared with our Customer Support team.

Valutata 5 stelle su 5

Live chat

Contacted Live chat regarding a query about a first time Withdrawal.

Agent was prompt, polite and helpful. Answered my query in full.

5 aprile 2023
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Risposta di Grace Media Limited

Thanks for leaving such a positive review Ashley. It's really good to hear that you have found our Live chat facility fast and helpful. I will share your comments with our dedicated Customer Support team.

Valutata 5 stelle su 5

They were very helpful and responded…

They were very helpful and responded within minutes

4 aprile 2023
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Risposta di Grace Media Limited

Thanks for the review Donna. It's really pleasing to hear that you found our services efficient and helpful. I will share your comments with our Customer Support team.

Valutata 5 stelle su 5

A++ Jackpot Molly I highly recommend…

A++ Jackpot Molly I highly recommend The site management has to be the best I’ve come across their customer service is their focus and seems to be the thing they are getting right I was loyal to VoodooDreams’s for years but always felt not appreciated as a customer but that’s all changed now with Jackpot Morly I’ve been given more free bonuses and better deposit bonuses then I’ve found anywhere else online they have won me over I’m converting my loyalty to them the also have a reward VIP customer ladder system that I’m looking forward to getting on invite only tho it’s a service where they personalise the customer care by appointing ur own service rep and ur given a unheard of level of attention and even more free gifts
Well done to the team running this site
I don’t write reviews but feel this site is deserving of one.
Thank you to their customer service team when u feel important it’s great and getting the help u need it’s even better they are above and behond your average site they are the benchmark other sites could learn a thing or two from Grace media ltd

Brad Taylor
38yr NZ

(hermy0666@…..)

2 aprile 2023
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Risposta di Grace Media Limited

Hi Brad, thank you so much for such a positive and first class review. We constantly aim to improve the service levels we offer to our customers daily. Your comments will be passed to our team and are greatly appreciated.

Valutata 5 stelle su 5

What made my experience great was the…

What made my experience great was the customer service. All the questions i had any queries were answered straight away from them. I highly recommend Vegaskings Casino to my fellow peers.

31 marzo 2023
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Risposta di Grace Media Limited

Hi Nicky, thanks for leaving a 5* review. Your comments have been shared with our Customer Support team and are much appreciated.

Valutata 5 stelle su 5

This is my second review for Jackpot…

This is my second review for Jackpot mobile casino and im still really enjoying the site. I was awarded some free spins a few days ago but there was a problem with them and i had to speak to live chat 4 different times and in the end i almost gave up just for the sake of some free spins however the last chat person i spoke to was really helpful and patient, he managed to put the free spins on a different game and even gave me a bonus for the inconvenience!! I couldn’t believe it, a site actually giving you something for nothing instead of taking!! Anyway i love the selection of games and some seem to pay out quite well and i love all the different promotions, bonus matches etc. The only negative thing i can say is that the withdrawals take a little bit too long but apart from that 10/10 👏👏

27 marzo 2023
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Risposta di Grace Media Limited

Hi Kelly, thank you again for such brilliant feedback and glad to hear the issue was resolved for you! Your comments will be shared with our Customer Support team.

Valutata 5 stelle su 5

this casino has been very pleasant and…

this casino has been very pleasant and easy to navigate around,once I added my details and am now in the process of verifying my documents the complimentary free spins are wonderful and will keep me coming back,I have so much more to explore here and it's just so easy for me which is awesome as other sites I've struggled to live chat or upload my documents and even to find promotions and bonuses and this makes me so relieved now,I can look no further for a site I can trust and I do want to say I'll be back everyday,just to check in on new games and promotions

22 marzo 2023
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Risposta di Grace Media Limited

Thank you for leaving a 5* review Donna. I have shared your comments with our dedicated Customer Support team and are much appreciated.

Valutata 4 stelle su 5

Great live chat service

All round great service given while in live chat. Quick, informative and knowledgeable service while making you feel welcome. 👌👍

18 marzo 2023
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Risposta di Grace Media Limited

Thank you so much for leaving such a positive review! Your feedback truly helps us improve our services for all and we will share your review with our dedicated Customer Support team.
We’d really like to talk to you with regards to your review and how we can further improve our service. Please drop us a message directly via this email customersupport@gracemedia.com using Code FS010 and we will happily talk more!
If you would rather discuss this on a call, please include a contact number and a suitable day/time to call. We can call Mon-Fri from 9am – 5:30pm.
We hope to hear from you soon.
Sincerely,
Robert

Valutata 5 stelle su 5

Casino

Brilliant site. Lots of games to choose from and good customer service. The only bad thing is it's ashame they take a couple of working days to pay out.

16 marzo 2023
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Risposta di Grace Media Limited

Hi Rachel, thank you for your positive feedback and 5-star review. Your comments have been shared with our Customer Support team and are most definitely appreciated. Unfortunately, our third-party payment system did go down last weekend delaying your withdrawal. I am pleased to say that this has been resolved.

Valutata 1 stelle su 5

I've been with the casino since 2020 or…

I've been with the casino since 2020 or so if not longer. after they requested me to verify myself using the auto verify and then submitting and receiving 10-20 emails with support. they decided to close my account. under section 15.
We reserve the right to withhold the return of funds and/or close your Account if:
you have been involved in any fraudulent or dishonest activity or have breached the Terms and Conditions;

laugh out loud quote copied from their actual vegaskingscasino.com site under about us: If you’re looking for the best online casino, you’ve come to the right place. - seriously? have you seen your sister site? royalwinner.com/ better casino in terms of customer appreciation.

15 marzo 2023
Valutata 5 stelle su 5

Fair and trustworthy however it takes…

Fair and trustworthy however it takes quite a long for withdrawing

14 marzo 2023
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Risposta di Grace Media Limited

Hi Casper, thanks for taking the time to leave us a 5-star review! Your feedback truly helps us improve our services. Unfortunately, our third-party payment system was down over the weekend and delayed the process of your withdrawal. I am pleased to say that this has now resolved.

Valutata 5 stelle su 5

Great customer service

Great customer service, prompt and clear responses.

13 marzo 2023
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Risposta di Grace Media Limited

Thank you for taking the time to leave us a 5-star review! Your feedback truly helps us improve our services and I have shared your comments with our Customer Support team.

Valutata 5 stelle su 5

I've had nothing g but good experiences…

I've had nothing g but good experiences with the jackpotmolly team. fast service easy instruction and verification was a breeze

14 marzo 2023
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Risposta di Grace Media Limited

Thanks for leaving a 5* review Anthony. Your comments have been shared with our Customer Support team and are much appreciated.

Valutata 5 stelle su 5

A big big

A big big, thank you for get in my account back I forgot my password and the customer service suburb 😊😊

7 marzo 2023
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Risposta di Grace Media Limited

Hi Tia, thank you for such brilliant feedback and glad to hear the issue was resolved! It's always pleasing to hear such positive feedback. Your comments will be shared with our Customer Support team.

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