Terrible service. I waited over a week for my order to be delivered (within the UK) then I found an alternative item and I'm still waiting for my refund, the goods were never delivered and they are ho... Leggi di più
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From ordering to delivery I have received first class service. The delivery gentlemen, Rubel and Surwinder, were so lovely and helpful and ensured I was happy with my furniture. Incidentally the mid c... Leggi di più
Had an issue with my order, and trouble contacting them as the opening times under the 'call us' heading are listed as 9-6, however the lines close at 5. Was called back after my initial review by Roy... Leggi di più
Excellent service from ordering to delivery. They are great at keeping you informed every step of the way after you place your order. This even goes as far as the delivery driver ringing the night b... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
The Furnshop - a UK based retailer offering & delivering quality furniture & designer home decor to customers based nationwide. Established long since 1998, TFS started off as a small shop fitting company in Leicester & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from TFS by default becomes a part of our humongous TFS family and enjoys dedicated support throughout. We pledge to do everything possible to make your online shopping a happy & memorable experience. We consistently work hard give you a real superstore experience and to make this possible we have cherry picked a grand selection of UK most quality conscious Brands & we continue adding the best furniture & home decor designs to our premium catalogue. We take pride in our service & treat our customers the way we liked to be treated our selves. Our experience in the industry allows us to understand customer expectations from a retailer and we leave no stone unturned to meet our customer demands. If you wish to order from us or have any queries regarding our product services & policies, feel free to email us on hello@thefurnshop.co.uk. If you wish to visit us in person and view our products in the flesh, we welcome to our beautiful showroom based in Leicester City Centre.
Informazioni di contatto
Grosvenor Works ,Grosvenor Street, LE1 3LR, Leicester, Regno Unito
- 0116 253 2565
- hello@thefurnshop.co.uk
- www.thefurnshop.co.uk
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Ha risposto al 9% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Really good service
Truly awful experience
Truly awful experience. I paid for a tv corner unit online back in May - the item was advertised as fast delivery - 5days. 5 days passed, no contact at all so I contracted them, I was quoted a new delivery time of 10 working days. I asked about a refund at that stage as I could get the same item elsewhere. I was told a refund would also take 10 working days! I agreed to wait for the extended term - no contact after 2 weeks so I chased them again. This goes on and on to present (3 months later) where I still have no item, and a consistent false promise of an extended lead time. They are still falsely advertising the same item as 'in stock; and available with 'fast delivery' which at best is miss-leading, and at worst illegal/false advertisement.
I would strongly recommend you consider spending the extra £20-£30 and purchase from a more repeatable and recognised business - for example B&Q are offering the same item at slightly higher cost - but doubt I'd have my item already.
Very quick and efficient service…
Very quick and efficient service service.
Rang to arrange delivery and after delivery checked all was in order.
Dining Table
Ordered a dining Table, great price, delivered quickly and great customer service, was kept updated by email at all stages.
Fast delivery and great customer…
Fast delivery and great customer service. Very pleased with my purchase.
Great customer services they even…
Great customer services they even booked me 2 guys to bring up my drawers at no extra cost as I have injuries and great communication too
I ordered the Antoinette Mirrored Small…
I ordered the Antoinette Mirrored Small Sideboard from The Furnshop after I read the positive reviews and I wasn't disappointed. I contacted the customer service a couple of times regarding delivery and they responded promptly. I was informed of a delivery date and time and was then contacted the day before to ensure it was still convenient for me. On the day of delivery, the item arrived within the time frame and the delivery men were friendly and helpful. The sideboard was as described and I am very pleased with it. Will definitely order from The Furnshop again.
Good quality cabinet
Very good quality for the price. Well packaged. Great communication regarding purchase & delivery.
Amazing Company
Amazing Company, they keep me updated even when the stock was running late.V ery Friendly and helpful company will be kept in mind when I'm next buying furniture.
I havnt recieved my order been waiting…
I havnt recieved my order been waiting over 2weeks no delivery time is this a scam?
Excellent service all round
Excellent service from ordering to delivery.
They are great at keeping you informed every step of the way after you place your order. This even goes as far as the delivery driver ringing the night before he delivers to tell you the time to expect him to arrive with your items. They also send a friendly email once you have received your products, asking if everything went ok with the delivery and checking you are happy with your furniture. Could not ask for more really - Helpful, polite staff and excellent quality furniture.
Ordered an outfit and it’s never…
Ordered an outfit and it’s never arrived. Sent 6 emails. Had 2 reply’s. Tracking details never work! Absolute scam! Don’t use these!
Amazing product
Amazing product, excellent customer service and communication. Will definitely recommend.
Poor quality items for the price paid…
Poor quality items for the price paid and customer service is non existent, they don’t respond to emails or WhatsApp.
Bought a side table that has a seam all the way up the back, a rattle like there’s something loose inside it and a slight chip where what looks like vinyl wrap is coming away at the bottom.
Id avoid this store and buy anywhere else
Amazing chairs and great service!!
I ordered 6 dining room chairs from Furnshop and they are absolutely perfect and great price, exactly what I’d been after. Amazing customer service, they informed me the date they would be delivered and a few days before the time they would arrive. The driver was on time and very polite. I love my chairs so much I’ve ordered another two.
Thank you so much Furnshop I am a very happy customer and will definitely be back for more furniture.
A great company to deal with
A great company to deal with. My order was as described and at a good price.
Highly Recommended
I recently purchased a 5 drawer narrow chest from Thefurnshop, and I couldn’t be happier with my online shopping experience. The narrow chest drawer arrived in excellent condition. The packaging was secured, ensuring the item was undamaged. I definitely shop at Thefurnshop again in the future.
Great service and great product
Great service and great product. Delivered on time with know damage kept me updated all the way from start to finish. Would highly recommend them. 5 star service.
Great product
Great product which was cheaper than other places..Kept up to date with delivery. Delivered when expected, well packaged and friendly courier.
Would definalty recommend and would purchase from them in future.
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