The Dustpan and Brush Store Recensioni 

1436
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

I found The Dustpan & Brush company quite by chance, What was ordered; an extendable feather duster and a hand one. The order arrived quickly, well wrapped and the items far superior to those che... Leggi di più

Valutata 5 stelle su 5

I recently purchased an outdoor broom from your company as I have so many old brooms where the heads keep coming off the handle. The broom I have purchased has 4 sections of screw in handle which i... Leggi di più

Valutata 5 stelle su 5

I've not even received my order yet, because I only made the purchase at 6am on my way to work this morning. By 10.30am I got an evri email saying they'd received my parcel. I only chose the standard... Leggi di più

Valutata 4 stelle su 5

Ordered items via their Amazon store that were supposed to be delivered on the 11th August, to date nothing has appeared and they are not responding to messages sent via Amazon, despite being told t... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di prodotti per la pulizia

Informazioni fornite da varie fonti esterne

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

1K recensioni

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4,7

Tutte le recensioni

(1436)

108 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

I had a reply from Kim telling me that…

I had a reply from Kim telling me that they did their best to resolve the issue which consisted of sending me another useless article exactly the same as the one I complained about. Surely, it would have been cheaper for them to have paid the postage for me to have sent the first useless one back to them. Clearly a brain dead company.

6 settembre 2025
Non scritta su invito
Logo di The Dustpan and Brush Store

Risposta di The Dustpan and Brush Store

Good morning Norman,


We are very sorry to hear of your disappointment and frustration. We always aim to provide clear product details so that our customers can ensure the item fits their needs before making a purchase. In this case, as the product was supplied as described, your request to return the item is treated as a change of mind.

As per our policy, we do accept returns and will issue a full refund once the item is received back, but the return postage cost is the responsibility of the buyer. We understand you had hoped for us to cover this cost, but unfortunately, we are unable to do so for change-of-mind returns.

We regret that this has caused you inconvenience and frustration, but please be assured that as soon as the product is returned to us, we will promptly process your refund.

Kind Regards
Kim
The Dustpan and Brush Store
Pickering, North Yorkshire, England

Valutata 5 stelle su 5

Useful Set

I ordered the rubber broom and brush set via the B & Q website. The items arrived quickly and were well packed. The broom is really useful to clear away water after pressure washing and for larger areas of artificial grass. I then use the brush to get out moss, leaves, etc. to make the grass look new. It’s such a useful set and I would highly recommend the service and quality of products from this company.

1 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Quality product, good prices and fast delivery

Recently built a large bathroom extension/wetroom for my disabled wife. Opted for tiling as being easy to clean but chose too light a grout. Only way to clean it was on hands and knees with a scrubbing brush which at 78 is a bit taxing. Saw this companies products online and bought angled long handled grout brush and results with a bit of bleach are astounding. Solid product easy to assemble and use. Also bought telescopic tile cleaning kit which seems of similar quality.

Found great new use for telescopic tile cleaner. Its shape and pads are great for cleaning skirting boards especially behind beds etc. without kneeling down. Also in corners where steam and normal mops do not reach. Removes spider poop etc no problem

5 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Wire Brush for Moss Removal with Stainless Steel 4 Section Handle- SHODDY SERVICE

I ordered something for my dad (on the 23rd August) and it did not arrive on time so we waited patiently for another week and still it did not arrive. i called the the dustpan and brush store and a woman answered and after I gace her the address details she said that the item was damaged in transit and was returned to the depot (something about EVRI). I asked her why I wasn't informed about this and why another one wasn't sent out automatically. She didn't have a clue what to say other than ' we are a small family-run business'. I thought what does that have to do with my order? i asked her how long it would take for another one to be sent today and she could give no guarantee.
Totally shoddy service. My advice is spend abit more money and get a better service.

4 settembre 2025
Non scritta su invito
Logo di The Dustpan and Brush Store

Risposta di The Dustpan and Brush Store

Good morning Gary,

We are so sorry for the poor experience you’ve had with your order. Your parcel was dispatched within 24 hours as promised and carefully packaged, but sadly, it was damaged during transit and returned to the depot without you being informed. We completely understand how frustrating and disappointing this must have been, especially as you were left waiting without clear updates, and we sincerely apologize for letting you down.

Although the courier process is outside our direct control, it is our responsibility to ensure you receive your order, and in this case we fell short. Please allow us to make it right—we are more than willing to send you a replacement immediately or process a full refund straight away, whichever you prefer.

Once again, we are very sorry for the inconvenience caused and truly value the chance to resolve this for you.

We look forward to hearing from you so we can resolve the matter.


Kind regards,
Kim

Valutata 5 stelle su 5

Patio painting brush set.Recommended.

Bought the patio painting brush.Not only do you get two heads but also a free 4" hand brush.I used this not for a patio bottle for a garage roof and found it absolutely marvellous. This is spreading thick waterproofer not thin paint.
I would recommend this product to anyone.Nice to use a well made British product.

9 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent product

I wanted a sturdy dustpan and brush for outside usage and that is exactly what I received and, at a very reasonable price. Super fast delivery. The dustpan is well made and the brush bristles are firm and not coming loose. Excellent product and company. It was a delight to be able to buy British!!

28 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

I’ve bought a long handled brush &…

I’ve bought a long handled brush & dustpan. It arrived earlier than stated when I ordered so I was delighted. It has handles that screw together allowing you to customise the height of the handles. It is well made & sturdy. It also sweeps up much better than my old set.

29 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great Product!

Pretty much like every else on here, very happy with the Indoor Long Handled Dustpan & Brush Set purchased via Amazon. Cleverly designed and solidly made. Just the job!

25 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great new broom!

The broom I purchased from you via Amazon is really good quality and the adjustable handle ( in 4 segments) twists together perfectly. I a really happy with the product for the price. Thanks so much!

7 luglio 2025
Non scritta su invito

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