Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 3 stelle su 5

Not a brilliant first experience either as a seller or buyer. As a seller, I wanted to sell a couple of luxury items and they were rejected. Oops. And I then went ahead and bought a pair of jeans onli... Leggi di più

Valutata 5 stelle su 5

Absolutely love their shoe collection, found the one I’ve been hunting for plus almost lost my mind and bought another two pair. Received the heels today and they’re just as described, lovely. Custome... Leggi di più

Valutata 5 stelle su 5

I absolutely love shopping at the Cirkel- both in person and online. The range and quality of pieces is incredible- I've come away with several stunning garments and am always shocked at the markdow... Leggi di più

Valutata 5 stelle su 5

The best kind of shopping! Such good deals on designers and high-end brands - all in perfect condition and clearly excellent quality. The experience in-person is even better as the Cirkel team are ver... Leggi di più

Dettagli dell'azienda

  1. Negozio di accessori di moda

Scritti dall'azienda

Quality, curated resale fashion.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

78 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(78)

73 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I absolutely love shopping at the…

I absolutely love shopping at the Cirkel- both in person and online. The range and quality of pieces is incredible- I've come away with several stunning garments and am always shocked at the markdowns.
They are also constantly restocking so it's always got fresh pieces when I go in!
A great initiative to reduce fashion waste and pick up some absolute gems at the same time. Couldn't recommend more!

24 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

The Cirkle

Great staff friendly and helpful lots of selection at good prices love the discounts. I have purchased multiple bags all fantastic and saved a fortune and helped the planet a little too. Pre loved is a great way to shop and often things haven't even been used. Best part you can send them back for someone else to love get a voucher for your next choice

28 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Delivery was fast

Delivery was fast, the team are quick to answer questions via whatsapp and the items arrived in good condition

3 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

I recently shopped in The Cirkel Store…

I recently shopped in The Cirkel Store in Marylebone, and wow wow WOW! Everything about my experience was fabulouS! From the stock right around to the staff. What incredible pieces they had in, and each lady working in the store were so accommodating, and just lovely to be around! Offering any bit of help/advice! Such a pleasure shopping here, and I will most definitely be back!

5 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

BEST PRE LOVED AROUND

I went into the pop up in Marylebone and found some amazing pieces! Both sales associates were super helpful and fun! I had a great time trying on and getting ideas from the girls on how to style them! No pressure to buy - an absolute must visit if you’re in London! 5 stars and I got some great bargains! Very happy customer. I’ll be back for sure 🤗

24 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Super Store!!!

I always find the best pieces at The Cirkel!! It's a total treasure trove, and always my first port of call for fun little designer treats. The staff are also super attentive and I love the Marylebone store!

4 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

I’ve sold and bought multiple items…

I’ve sold and bought multiple items over the past few years, with the cirkel and the team are responsive, friendly and professional. When something hasn’t been quite right, the matter is dealt with fairly and promptly. Prices are very reasonable compared to other consignments and the selection is incredible.

28 luglio 2025
Non scritta su invito
Logo di THE CIRKEL

Risposta di THE CIRKEL

Thanks so much for your kind review. 🛍💚😊

Valutata 1 stelle su 5

Great if you like being blamed for their mistakes

This business hides behind a polished facade, fronted by a reality TV personality, but delivers a customer experience defined by deflection, blame-shifting and a striking lack of professionalism.

If you face an issue with a product - a fault or item not matching its description - don't expect accountability. You're likely to be ignored, dismissed or met with an abrasive, defensive response. The owner reacts confrontationally instead of taking responsibility - a pattern that speaks volumes about the ethos behind the brand.

There is no real customer service here - only surface-level polish masking a refusal to engage fairly with customers. Proceed with caution - or better yet, not at all.

5 giugno 2025
Non scritta su invito
Logo di THE CIRKEL

Risposta di THE CIRKEL

Hi Liv,

Thank you for taking the time to share your feedback, and I’m really sorry to hear that your experience with THE CIRKEL didn’t meet your expectations. That’s definitely not the level of service we aim to provide.

I’ve looked into this, but I’m unable to match your review with an order in our system. If you could please share your order number with us, we’d really appreciate the chance to investigate further and make things right.
Looking forward to hearing from you please contact hello@thecirkel.com

Best - Austin
Co-Founder, THE CIRKEL

Valutata 1 stelle su 5

Avoid - absolutely dishonest

Just a warning to anyone in Europe to absolutely avoid this dishonest company. Goods under the threshold for duties will still be subject to a demand for payment via the carrier they use - even though it clearly states that total costs will be declared at checkout (total at the checkout was zero for duties and VAT) and there is absolutely no disclaimer re/ having to pay carrier fees on the receiving end which is a requirement if charges are to be bourne by the customer for all international transactions for goods from the UK to the EU.

Contact from them is non existent and I've had to email the carrier myself, while refusing delivery until it's sorted. God only knows what state the pants I ordered are in.

I've also scoured online (very hard to find any real reviews initially) to find a load of random reviews re/ items in terrible condition being sold, attempts to return impossible and 'refunds' consist of a credit / voucher for their site only.

Please avoid like the plague

7 febbraio 2025
Non scritta su invito
Logo di THE CIRKEL

Risposta di THE CIRKEL

Hi Simone,

Thank you for your feedback, and I’m really sorry to hear about your experience - as well as the delay in getting back to you.

I completely understand how frustrating unexpected customs charges can be. Since Brexit, duties and taxes have unfortunately become increasingly unpredictable and often unavoidable. These fees vary by country and courier and, frustratingly, are beyond our control.

That said, I absolutely agree that we could do a better job of communicating this on our site. We're currently updating our international shipping information to make the process clearer and help prevent situations like this in the future.

I believe our team reached out back in February to offer a refund to help cover any additional fees you incurred, as we wanted to make things right. As we didn’t hear back, we assumed the matter had been resolved with UPS.

We really appreciate your feedback - it helps us improve the experience for all our international customers.

I wanted to add we have no fake reviews on our site - In fact this is the first time we are looking at and responding to reviews so the 4.8/5* rating on our site is 100% legit.

Thank you - Austin
Co-founder, THE CIRKEL

Valutata 1 stelle su 5

Avoid

Order number 15993 Ordered two items, nothing arrived for over 10 days. Contacted the company and arranged delivery for this week. Bought two items. A yellow dress which had oil marks over it. A t shirt advertised as size 12 was actually size 16-18

29 gennaio 2025
Non scritta su invito
Logo di THE CIRKEL

Risposta di THE CIRKEL

Hi Zoe,

Thank you for taking the time to share your experience, and sincere apologies for the delay in getting back to you.

I’m really sorry to hear that your order arrived in poor condition and that one of the items was incorrectly sized. The sizing issue was a result of human error, and we take full responsibility for that. Our warehouse team handles final quality checks, and we’ve since introduced additional measures to help prevent this from happening again.

I understand that you received a full refund.

As a very small team, we work incredibly hard behind the scenes and I’m really sorry this experience has left you disappointed. We are doing our best to ensure a similar situation does not arise in the future.

Thank you, Austin
Co-Founder, THE CIRKEL

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più