Not a brilliant first experience either as a seller or buyer. As a seller, I wanted to sell a couple of luxury items and they were rejected. Oops. And I then went ahead and bought a pair of jeans onli... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Absolutely love their shoe collection, found the one I’ve been hunting for plus almost lost my mind and bought another two pair. Received the heels today and they’re just as described, lovely. Custome... Leggi di più
I absolutely love shopping at the Cirkel- both in person and online. The range and quality of pieces is incredible- I've come away with several stunning garments and am always shocked at the markdow... Leggi di più
The best kind of shopping! Such good deals on designers and high-end brands - all in perfect condition and clearly excellent quality. The experience in-person is even better as the Cirkel team are ver... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Quality, curated resale fashion.
Informazioni di contatto
G15, Shepherds Building Central, Charecroft Way, W14 0EH, London, Regno Unito
- hello@thecirkel.com
- www.thecirkel.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I absolutely love shopping at the…
I absolutely love shopping at the Cirkel- both in person and online. The range and quality of pieces is incredible- I've come away with several stunning garments and am always shocked at the markdowns.
They are also constantly restocking so it's always got fresh pieces when I go in!
A great initiative to reduce fashion waste and pick up some absolute gems at the same time. Couldn't recommend more!
Excellent quality and service
The Cirkle
Great staff friendly and helpful lots of selection at good prices love the discounts. I have purchased multiple bags all fantastic and saved a fortune and helped the planet a little too. Pre loved is a great way to shop and often things haven't even been used. Best part you can send them back for someone else to love get a voucher for your next choice
Delivery was fast
Delivery was fast, the team are quick to answer questions via whatsapp and the items arrived in good condition
Love everything about the Cirkel
Love everything about the Cirkel! The team are amazing and the experience feels seamless and professional.
Great team at The Cirkel pop-up store
The team at The Cirkel pop up store are always so friendly and eager to help and advise. They have so many fantastic pieces and are constantly restocking with great new items!
Great team, great products!
We've bought from the Cirkel a number of times. Their pop-ups are well stocked and the team are super helpful. I'd definitely recommend. A cool collection of products.
I recently shopped in The Cirkel Store…
I recently shopped in The Cirkel Store in Marylebone, and wow wow WOW! Everything about my experience was fabulouS! From the stock right around to the staff. What incredible pieces they had in, and each lady working in the store were so accommodating, and just lovely to be around! Offering any bit of help/advice! Such a pleasure shopping here, and I will most definitely be back!
Literally have the best stock and such…
Literally have the best stock and such great people!! It is now always my go to! Xxx
BEST PRE LOVED AROUND
I went into the pop up in Marylebone and found some amazing pieces! Both sales associates were super helpful and fun! I had a great time trying on and getting ideas from the girls on how to style them! No pressure to buy - an absolute must visit if you’re in London! 5 stars and I got some great bargains! Very happy customer. I’ll be back for sure 🤗
Product just as described
Product just as described, great selection, prices and overall a fab experience. Would shop here again!
I’ve sold and bought through THE CIRKEL…
I’ve sold and bought through THE CIRKEL and both experiences have been great - really love the team! Always the first place I look if I’m shopping. I recommend it to all my friends and they love it too.
Super Store!!!
I always find the best pieces at The Cirkel!! It's a total treasure trove, and always my first port of call for fun little designer treats. The staff are also super attentive and I love the Marylebone store!
the best brand for second hand designer
I loved shopping at the popup shop in Marylebone and found the perfect suede blazer from the Alexa Chung x Madewell collab

Risposta di THE CIRKEL
I’ve sold and bought multiple items…
I’ve sold and bought multiple items over the past few years, with the cirkel and the team are responsive, friendly and professional. When something hasn’t been quite right, the matter is dealt with fairly and promptly. Prices are very reasonable compared to other consignments and the selection is incredible.

Risposta di THE CIRKEL
Great if you like being blamed for their mistakes
This business hides behind a polished facade, fronted by a reality TV personality, but delivers a customer experience defined by deflection, blame-shifting and a striking lack of professionalism.
If you face an issue with a product - a fault or item not matching its description - don't expect accountability. You're likely to be ignored, dismissed or met with an abrasive, defensive response. The owner reacts confrontationally instead of taking responsibility - a pattern that speaks volumes about the ethos behind the brand.
There is no real customer service here - only surface-level polish masking a refusal to engage fairly with customers. Proceed with caution - or better yet, not at all.

Risposta di THE CIRKEL
Avoid - absolutely dishonest
Just a warning to anyone in Europe to absolutely avoid this dishonest company. Goods under the threshold for duties will still be subject to a demand for payment via the carrier they use - even though it clearly states that total costs will be declared at checkout (total at the checkout was zero for duties and VAT) and there is absolutely no disclaimer re/ having to pay carrier fees on the receiving end which is a requirement if charges are to be bourne by the customer for all international transactions for goods from the UK to the EU.
Contact from them is non existent and I've had to email the carrier myself, while refusing delivery until it's sorted. God only knows what state the pants I ordered are in.
I've also scoured online (very hard to find any real reviews initially) to find a load of random reviews re/ items in terrible condition being sold, attempts to return impossible and 'refunds' consist of a credit / voucher for their site only.
Please avoid like the plague

Risposta di THE CIRKEL
Avoid
Order number 15993 Ordered two items, nothing arrived for over 10 days. Contacted the company and arranged delivery for this week. Bought two items. A yellow dress which had oil marks over it. A t shirt advertised as size 12 was actually size 16-18

Risposta di THE CIRKEL
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