The Baby Room Recensioni 

I can’t believe I’m having to do this...write a review on trust pilot so I can get a response but apparently it’s the only way to communicate with this company.....

Here goes:

- You have my car seat sent to you by Cybex
- I want it sent to me ASAP
- DHL delivered it to you on 13th Jan at 11:42 signed for by M MARTIN Shipment number 3984150870
- You don’t pick up the phone
- You don’t respond to texts
- Emails still bounce back

YOU HAVE MY DETAILS SO SEND ME THE CAR SEAT ASAP

Ordered a isofix base at the end of December, and was told it would be delivered by the 8th of January and still haven’t received it. I got in touch with one of the workers (Chloe) who said that they didn’t have the item in stock, when the item was in stock on the website! So I went and ordered a new base from a different supplier and cancelled my order in which she confirmed it was cancelled and a full refund would be given back within 3-5 working days. And it’s now 7 days past that and I haven’t received anything! I have emailed 3 times in which I have got an email back that the address isn’t recognised and the domain doesn’t exist, have tried to get onto the website and the website won’t even load and let me onto it! Absolute joke of a brand, completely scammed! Wish I looked at reviews before I purchased my item, wouldn’t trust the Baby Room!

I ordered from the Netherlands and I also have not received anything while the estimated delivery time has been past. I also have not received an email about the delivery time as they promise in the confirmation email. The website is down, they don’t respond to emails and they don’t answer the phone.

The company has not gone into liquidation. The website has been taken down erroneously and along with it, access to the email address. This is due to a company with a similar name having gone into liquidation and the powers that be overextending their hand. I have been in touch with the owners who I know personally. They have assured me that everything is fine and they are in the process of getting the website back up and running.

I ordered a Charlie Crane LEVO baby rocker for £170.00 and no sign of it. I’m devastated to read all of the the reviews below and we’ve all been scammed. So so wrong! I saved up for my rocker and I’m so upset to hear I won’t be receiving it. I paid on a debit card and I’m worried I won’t be able to get my money back!!

Amending this to include a review as apparently, although the baby room doesn’t have time to pay back their customers or deliver them their items, they do have time to report Trustpilot reviews they don’t like.

This is my review of them: they’re terrible. Stay away from them and whatever company Sekhri Enterprises sets up again.

Having the same problems as a lot of people here. Ordered something at the start of the year, no sign of it and a dismissive email before the website and phone's went down. I called my bank, First Direct, and they were able to attempt a charge back to the company. The bank will pay us back and take the matter up with the company. Good luck to everyone chasing.

I’ve had the same problem as most on here. Their number, email and website no longer work but they still have a store open in Huddersfield. I drove over an hour to get to the store and asked for a refund, I said I wouldn’t leave until the money was put back in my bank. After the man in the store made a few phone calls the money was refunded back into my bank. Hope this can help anyone else in the same situation.

Ordered a Venicci travel system in December for 7th Jan delivery, emailed on 7th Jan when it didn’t arrive and they said they’re expecting it from Venicci WC 13th Jan. I emailed midweek to see if it had been received yet and they said it will be dispatched to me WC 20th Jan but did not confirm that it had arrived with them. I emailed again and the email was undeliverable to that same address I had been using, so I contacted Venicci direct. They said they received the order but not the payment, so they haven’t sent it! The Baby Room took my money and placed the order but did not send the money to Venicci. They’ve strongly suggested I raise it with my bank as a fraudulent transaction! Very disappointing! Just hope this baby stays in another week or so because I have no car seat now!

UPDATE

This has been delivered today? What the hell...still no website. How can I send this back as theres no details for the company??? Will I even get a refund? I placed an order with Uber Kids which came 2 days after placing the order so now I have 2!!

No stars!

Im same as everybody else. Ordered end Dec a Buggy Board and it didnt arrive. Chased them and was emailed back by "Chloe" who apologised and said due to xmas period there was a delay and would now be sent week commencing 13th Jan...needless to say it didnt come. I replied to "Chloe" saying they should make customers aware if theres a delay but didnt get a response (just an automated email). I emailed again yesterday as it had still not arrived and got a "Mailer Demon" reply saying IP address was not valid. Tried going on web site and its been taken down.

Then I see all these reviews saying they went into liquidation on 19th Dec!

Im now contacting my back to try to get a refund. Disappointed and angry is an understatement!!

The website is no longer working to allow people to purchase from them so no more purchases will take place atleast. To anyone else who has purchased anything from them credit care or debit card phone your bank asap as put it down as fraud/goods not recieved and explain about the company. I am with Lloyd's and paid via debit card and got my money back within 10minutes.
So angry about the whole thing but it's the people not claiming there money back that concerns me the more people that report this asap the more that will get done and you will atleast get your money back that it yours.
PLEASE MAKE SURE YOU REPORT AND GET YOUR MONEY BACK!!!

Ordered on the 26th December told on the 10th waiting on an order reading this I know this isn’t going to come now I’m a single mum of 5 children I used my last penny for that cot bed mattress how can U do this

Dont buy from this company... avoid at all cost .... had to go to my credit card company i eventually got my refund from my credit card company under goods not received act .... how can this company take advantage of so many people with young families it stressful enough having a young family with out having a fake company scam you ...anyway if you paid by credit card raise a goods not recieved act against them ... hopeful trading standards will catch them a throw away the key ...

I ordered a pram on New Year’s Day, delivery repeatedly extended, refund requested but not received and little to no contact. Website and emails now gone. If you’ve loads on a credit card you should be able to claim this back via your credit card provider. If not maybe worth attending there store in Huddersfield however I’m not sure if it’s open.

My wife ordered a stroller for our 6 month old, said they had no stock so asked for a refund. Refund hasn’t been given and are now hearing they have gone bust.

So today's update is a welcome surprise. I got a text from DPD Ireland to say my order was due for delivery today. 1.45pm and I got delivery. So delighted with high chair but sadly the Nomi Baby Base is missing. I have tried contacting the number given but it is now out of action. Obviously you guys are going through a horrendous time and are fulfilling orders and must be so busy. I am only sorry you haven't been in touch to let me know personally what the status of my delivery was. If you read this please let me know when the baby base will arrive. I will then be very happy to change the star rating and review.
I have updated my profile picture to the products to prove that most of my products arrived as I know how worried I was waiting on them.
I ordered a nomi high chair set beginning of December with 3-7 days delivery and item displayed in stock. Mid December I started to worry as it was a Santa gift. Was told there was delays from supplier. Many many emails back and forth over the course of December and January they blamed supplier. I contacted supplier Evomove direct, they confirmed the baby room was a stockest of their product but that the items were in stock and they would chase it up for me, after this the babyroom blamed it on their warehouse issue and was told delivery would be the 13th Jan and now 20th Jan and as of today my emails are bouncing back.

Myself and partner paid £1700 for baby furniture that arrived severely damaged. We kept this but when I emailed the company a woman named 'rebecca' agreed a refund. I have been chasing this up for a couple months and have today seen the companies disappeared and so has my emails. AVOID at all costs.

Avoid this company. I was told twice, that my order could not go through - therefore I ordered the car seat from another firm...but then suddenly The Baby Room withdraw my money and they send the car seat, that I no longer needed. I send the car seat back, and I have now been waiting three months for the refund...so frustrating!!!!!

Again, like the other I appear to have been victim to a scam by these people. I ordered a foot muff for my buggy. This was ordered on Christmas Day and estimated 5-6 working day delivery. When it still hadn’t arrived last week I emailed customer service and “Chloe” emailed to say there was a supply issue and I should hear this week. I have since discovered a decommissioned website and email !
I HAVE GOTTEN A REFUND FROM MY BANK SO PLEASE CONTACT YOURS AND THEY WILL RAISE IT WITH THE FRAUD DEPARTMENT
I have reported this company and the named owners (information found through companies house and other Internet forums) to ACTION FRAUD the UK National Police Agency.

PLEASE DO THE SAME

Do not use this company. I ordered a gift for my daughter on 4th Jan, est. delivery 14th Jan. When I didn’t get confirmation of shipment I was worried, when item didn’t arrive I emailed and was told by “Chloe” that due to season the warehouse was delayed shipping, and would ship today, 20/1. Missed my daughter’s birthday, so annoyed about that. No email to confirm shipment today, so emailed and that has just bounced as undelivered. Looks like I’ve been had. Compared to some, I spent relatively little, but everything counts on a January maternity leave pay packet. Mighty annoyed.

UPDATE
Having followed up another review’s suggestion that “The Baby Room” went bust, I looked up Company House & contacted the administrators. The company listed is NOT thebabyroom.co.uk, which I ordered from. McAlister’s reply is below:

Dear Emma

Unfortunately, we are having a lot of calls regarding this matter.

I assume that you have actually bought the item from the website thebabyroom.co.uk? This website has nothing to do with The Baby Room Limited for whom we were acting as Liquidators. The company traded from a physical location in Andover and did not even have a website.

If you go back to the website and find the “Terms & Conditions” page at the bottom it mentions a Company Registration Number of 04952856 and a registered address. If you enter the Registration Number on the Companies House website it brings up a company called Sekhri Enterprises Ltd with an address in Huddersfield. They have merely been using The Baby Room as a trade name.

One of the other people that has contacted me has had some email correspondence with them and you could try emailing returns”at”thebabyroom.co.uk. [You could] try contacting Trading Standards as they might be able to help.

Please feel free to pass this information on to anyone else who you know has been affected.

Kind Regards
Linda


Case Manager
McAlister & Co Insolvency Practitioners Ltd

ALSO (sorry for the essay) see Citizen’s Advice page on how to reclaim money. Different for credit card, debit card or Paypal. I paid by debit, contacted my bank to ask for Chargeback, and have opened a Visa dispute to try & get a refund.

Ordered a double pram worth £749 back on the 7th January 2020, was meant to be delivered on the 16th of Jan by DPD but had no email if shipment. So emailed the care team to chase shipment and delivery, for an email back same day to say there had logistical issues in warehouse and it would be shipped week commencing 20/01/2020.
Emailed again today to confirm shipment of this week, emails bounced saying that the domaine name no longer exists, went on website, website no longer exists, called number and now number says that the number is currently unreachable due to moving locations. Absolute crap! Further search shows that the company went into liquidation in Dec 2019, when I called company it’s registered too (also the company who put them into liquidation) (McAlister Swansea), they denied all knowing of this company going into liquidation in 2019 but instead say that they put that company into liquidation back in 2016, and had nothing to say when I argued back to the fact that the company house gov website says different.
Called the PSI Computer shop that was located next to the Baby Room store in Leeds, he says they haven’t been operating there since 2 Christmas’ ago, and that his received many phone calls.
Also been trying to contact estate agents that let the building to the baby room and then put it back up for let after the baby room closed to see if they can give me any details.
I have reported to police and action fraud.
DO NOT ORDER! And if you have, I would report now as your not getting that order!