Backorder dates are estimates since they have literally changed 5 TIMES since the order date of 1/26/26. Since then, you have changed it to 2/19 then 3/5 then 3/16 then 3/20 and now 4/3. Here we are... Leggi di più
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I bought a club and returned it 2 months ago. I was told I would receive store credit. I waited 2 weeks…..nothing. I chatted with customer service a week ago, they said the club had been confirmed as... Leggi di più
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I returned some shoes that were too small last week. Fedex told me they were delivered, but I never heard a word from TGW telling me they were received or delivered. I value communication, and I don... Leggi di più
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A product has been on back order for over 6 months. All of a sudden my credit card is charged with no communication from TGW. I looked in my order history and it was blank. I emailed customer service... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
TGW.com - The Golf Warehouse - golf clubs, drivers, irons, golf balls,golf bags, golf shoes, golf apparel, and golf equipment - Largest Selection of Golf Items Online
Informazioni di contatto
Stati Uniti
- www.tgw.com
1,8
Scarso
470 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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There should be a ZERO star category
There should be a ZERO star category. TGW has the worst customer service and operations execution of any golf company I have dealt with. Orders come in incorrectly (they shipped me a LH Wedge instead of a RH), and some do not even ship. Most recently, a Titlesit ball promo from 3 months ago and shows shipped, and they can not provide answers, and will not cancel and issue a credit. Carlsgolfland.com is a far better option.
15 marzo 2025
Non scritta su invito
Risposta di TGW
We are really sorry to hear about your experience. Receiving the incorrect dexterity on a club and facing unresolved issues with your promotion is certainly not the standard of service we strive for. We understand your frustration regarding the lack of clear answers and the delay in resolving your credit.
We experienced fulfillment challenges during a warehouse transition at that time, but we have since made improvements and would like the opportunity to review your account. Please email us at cs@tgw.com with your order numbers and include "Attn: The Customer Review Team" in the subject line. We’ll look into what happened with your shipments and see what options are available to make this right.
Customer Review Team
the absolute worse customer service…
the absolute worse customer service I've ever experience, they have no couth. my club was returned to be repaired and it has been over 3 weeks and they
cannot even find it in their warehouse. CS manager told me I would receive call back multiple times and not even a courtesy call to say they are sorry. No couth.
Will never buy from that website again.
24 aprile 2025
Non scritta su invito
Risposta di TGW
We are really sorry to hear about your experience. Losing track of a club sent in for repair and failing to provide promised follow-up calls is completely unacceptable, and we understand your frustration with our communication. This is not the level of professional service we strive to provide our golfers.
We experienced some challenges during a warehouse transition at that time, but we have since made improvements and want to look into what happened with your specific case. Please email us at cs@tgw.com with your order number and include "Attn: The Customer Review Team" in the subject line. We’ll review all available options to locate your club and make this right.
Customer Review Team
Piss poor customer service at TGW
Had to call their customer service line 4 times to inquire about my order. Originally the order was scheduled to be delivered on April 25, 2025. The status changed with no delivery and the shipment was stuck in Connecticut. I called twice to TGW on April 27th to inquire and they opened to FedEx claim. Later that day the FedEx tracking was updated and the package was in Sacramento, CA. schedule for delivery on April 28th. No delivery on the 28th and waited to May 1st to call TGW again. This time the representative said the claim allows 5 days to complete. If the package is still undelivered then I could reorder or be refunded. FedEx now shows the package in Missouri and no delivery date. I called TGW on May 3rd and asked for a refund. The representative could not process a refund. I asked to speak to a manager and none were available. I had to file a dispute on the charge with my credit card company. Still fuming over the poor customer service experience with TGW.
3 maggio 2025
Non scritta su invito
Risposta di TGW
We are really sorry to hear about your experience. Navigating a lost shipment and receiving conflicting information regarding your refund is incredibly frustrating, and we understand your disappointment with our follow-up. This is not the level of service we strive to provide our golfers.
We have since made improvements and would like to look into what happened with your specific case and the communication you received. Please email us at cs@tgw.com with your order number and include "Attn: The Customer Review Team" in the subject line. We’ll review all available options to make this right and ensure your concerns are addressed.
Customer Review Team
Horrible company!
I ordered a closeout golf bag; website said it was in stock. That was over 3 weeks ago. Email sent to me said that the order had been processed and the shipping tracking number would be available as soon as FedEx picked it up. Absolutely no communication, so this morning I called TGW to find out where my order is. I was told that they'd cancelled my order because the bag was not in stock. DO NOT TRUST this company. Very poorly run!!
22 aprile 2025
Non scritta su invito
Risposta di TGW
We are really sorry to hear about your experience. It is incredibly frustrating to wait weeks for an order only to find out it was canceled without proper communication, and we understand your disappointment regarding the stock discrepancy.
This is not the level of service we strive to provide our golfers. We experienced fulfillment challenges during a warehouse transition at that time, but we have since made improvements and would like the opportunity to review your order details. Please email us at cs@tgw.com with your order number and "Attn: The Customer Review Team" in the subject line.
We’ll look into what happened and see what options are available to make this right.
Customer Review Team
Bought a sandwedge in 2022. THEIVERY
Bought a sandwedge in 2022, it broke sent it to be repaired. Never received it back even after numberous phone calls, Thievery.
19 aprile 2025
Non scritta su invito
Risposta di TGW
We are really sorry to hear about your experience. Losing an item sent in for repair is completely unacceptable, and we understand your frustration after numerous attempts to resolve this.
We’ve made improvements since then, and we’d still like to look into what happened and see what options are available if this is still unresolved. Please email us at cs@tgw.com with your order number and include "Attn: The Customer Review Team" in the subject line.
We take these concerns seriously and want the opportunity to review your case details and make this right.
Customer Review Team
The courier delivered my order to the…
The courier delivered my order to the wrong address and TGW refused to offer a replacement or refund.
9 marzo 2025
Non scritta su invito
Risposta di TGW
We are really sorry to hear about your experience. Having a delivery go to the wrong address is incredibly frustrating, and we want to ensure these situations are handled with the support you deserve.
This is not the experience we want for our customers, and we’d like to look into this and verify the order details. Please email us at cs@tgw.com with your order number and include "Attn: The Customer Review Team" in the subject line. We want to review your case to see what options are available to help.
Customer Review Team
I have ordered a while ago and the…
I have ordered a while ago and the items look very nice, but the waiting time is super long.
4 marzo 2025
Non scritta su invito
Risposta di TGW
We are really sorry to hear about your experience. While we are glad you liked the items you received, we understand that a super-long wait time is frustrating and not the experience we want for our customers.
We experienced fulfillment challenges during a warehouse transition at that time, but we have since made improvements and would like to look into what happened with your shipment. Please email us at cs@tgw.com with your order number and include "Attn: The Customer Review Team" in the subject line. We’ll review your order and see what options are available.
Customer Review Team
I rate them a zero for fulfillment
I rate them a zero for fulfillment, customer service, and making it right. Do NOT buy from them. I ordered 3 items. A pair of golf shoes, and 2 golf clothing items. Not one of the items I ordered was in the shipment they sent. Not even the wrong pair of shoes. I immediately called to complain and speak with a supervisor. No supervisor was available so they sent an email and one would call me back on Monday. I also sent a complaint email with the issues to TGW. Monday evening and no call back and no reply emails. So I call them. Zero explanation for their failure to have a supervisor call me. And, oh, BTW, your shoes are all sold out now! So send me a nicer pair, since it was your error and you've failed every step of the way. Nah. We aren't going to do that to make you, the customer, happy and to make our epic failures from fulfilling shipping and customer service and follow up right. We'll just issue a refund for the shoes. Buyer be aware. Do not support this business.
3 marzo 2025
Non scritta su invito
Risposta di TGW
We are really sorry to hear about your experience. Receiving an incorrect shipment and missing out on your preferred items due to stock issues is incredibly frustrating, and we understand your disappointment with our follow-up.
This is not the level of service we strive to provide our golfers. We experienced fulfillment challenges during a warehouse transition at that time, but we have since made improvements and would still like to look into what happened with your specific case. Please email us at cs@tgw.com with your order number and include "Attn: The Customer Review Team" in the subject line. We’ll review all available options to make this right and ensure your concerns are addressed.
Customer Review Team
Don't order from TGW
Ordered a shirt on January 27th and it shipped and arrived in the Denver area January 29th. It's now February 14th and still not delivered and TGW won't cancel and refund the order until they hear from Fed-Ex who apparently can't find it either and just tells you to call the shipper for resolution.
So now it seems to be my problem!
14 febbraio 2025
Non scritta su invito
Risposta di TGW
We are really sorry to hear about your experience. It is incredibly frustrating when a package goes missing, and you feel caught between the carrier and the shipper.
We’ve made improvements since then, and we’d still like to help if this is unresolved. We want to look into what happened with your shipment and see what options are available to make this right. Please email us at cs@tgw.com with your order number and include "Attn: The Customer Review Team" in the subject line. We appreciate your patience and would like the opportunity to review this further for you.
Customer Review Team
They sent a golf club with a missing…
They sent a golf club with a missing part and wouldn’t correct the mistake. I had to go directly to the manufacturer of the club. Terrible customer service. Don’t use.
30 dicembre 2024
Non scritta su invito
Risposta di TGW
We are really sorry to hear about your experience. We also apologize for the inconvenience of having to go directly to the manufacturer to fix our mistake. We’d like to offer something for the extra effort you had to put in—please reach out to us at cs@tgw.com.
Customer Review Team
What used to be a very reliable company…
What used to be a very reliable company has become an absolute nightmare. I see the writing on the wall with them and how sad it is. I actually begin to think I'd been scammed by a Chinese hacker. After finally going around them to the mfg'r I realized they never ordered my product. What I can't believe is they also never charged my Amex! Needless to say, I've eliminated them from future golf equipment options but bottom-line is I feel sorry for their employees! They gotta know something isn't right there.
13 dicembre 2024
Non scritta su invito
Risposta di TGW
We are really sorry to hear about your experience. We are also sorry for the confusion and the breakdown in our ordering process.
While we are glad your card wasn't charged, we realize the lack of communication made it feel like a scam. We’ve been working on our internal systems to ensure orders are processed and tracked correctly. If you'd give us another shot, we'd like to offer a discount to show you the reliable service we’re capable of at cs@tgw.com.
Customer Review Team
I have made many orders with TGW always great experience!
I have made many orders with TGW. great selection and pricing for all of your golf needs. All the brands and their own quality house brand at great prices. They often run sales where you get fantastic deals. I had one small issue on one order and customer service resolved quickly and to my satisfaction.
13 gennaio 2025
Non scritta su invito
Risposta di TGW
We are happy to hear that you had a great experience. We appreciate your loyalty and are glad our team could quickly resolve that previous issue to your satisfaction. It’s great to know you’re enjoying our selection, pricing, and house brands. Thank you for choosing us for your golf needs, and we look forward to serving you again soon!
Customer Review Team
TGW experience totally stinks
TGW experience totally stinks. Ordered a new rain jacket on sale. Order was confirmed with an email then 1 hour later TGW canceled the order. The jacket is still available on their site but for double the price. Multiple attempts and methods to contact the company have been unsuccessful.
22 dicembre 2024
Non scritta su invito
Love the golf warehouse
Love the golf warehouse. Their sales support and service are always exceptional, good product good value
12 dicembre 2024
Non scritta su invito
Horrible customer support
Seperate order into 3 parts. Customer support when called did not know, quoted wrong shop time. Last part has been awaiting pickup for 4 days. Logistics horrible.
2 dicembre 2024
Non scritta su invito
Great quality
Online purchases sales items made easy and fast delivery. Will definitely use this website again
12 novembre 2024
Non scritta su invito
I have never had a problem with TGW
I have never had a problem with TGW. Great customer service and very fair prices.
27 settembre 2024
Non scritta su invito
They have great prices and great…
They have great prices and great selection of items
21 settembre 2024
Non scritta su invito
great selection... great price
These guys have a large selection of shoes with the best pricing online..easy to use
15 settembre 2024
Non scritta su invito
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