We go regularly and the standards are fine 99% of the time, and this time was another great session. Staff dealt with us promptly, our drinks arrived quickly, and we were off & running before we... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great well laid out and easy to find. Booked times and food online few days before. Times to play a game and food afterwards (we selected time we wished to when checking in) food served at area away... Leggi di più
L'azienda ha risposto
We had a great time at Tenpin! We booked bowling and then interactive darts. The staff were fantastic and noticed we would have quite a gap between the activities so offered to sort it which was real... Leggi di più
L'azienda ha risposto
The bowling venue and experience was excellent. However, the food was horrible as it was covered in grease. Rustler burgers are nicer than the burgers served here. The staff were also passive aggressi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Bowling
- Bar
- Escape room
- Centro per combattimenti con pistole laser
- Centro per il tempo libero
- Sala giochi
Scritti dall'azienda
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Informazioni di contatto
Braehead, Soar Intu, King's Inch Rd, PA4 8XQ, Glasgow, Regno Unito
- 0333 034 6100
4,1
Molto buono
176 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Although the kids had a good time at…
Although the kids had a good time at Tenpin Braehead the overall experience reflects this rating.
The venue was so understaffed. Granted it was during the school holidays but I feel provisions should be made for such times.
The queue was huge on getting there, we arrived in plenty of time which I was glad about and we go onto our lane at our allotted time.
The kids had a burger and chips as part of the deal I bought and when it arrived it was hard and cold. I ordered a coffee through the QR code on the lane 15 minutes into the game of bowling only to have to go to the bar myself after the game to collect this order.
We managed to get a ball stuck on the lane. I pressed the call service button and after around 10 minutes I had to go and find someone to help us. She arrived a few minutes later and apologised for our wait.
A few of the machines I lost money on due to malfunction and rather than wait in the massive queue I cut my losses.
The kids won some tickets but again I refused to wait in the massive queue and gifted the tokens to another family with the promise to my kids I would go buy them a small toy to make up for it.
Overall my experience with 4 young kids wasn’t a great one. Thankfully I managed to shield the kids from my annoyance and they had fun.
I would return to Tenpin but in the hope that there was more staff on the floor for the volume of customers they have in a day. Hats off to the staff though they were so overworked and apologetic at every interaction with them.
6 agosto 2026
Risposta di Tenpin - Glasgow
We appreciate you taking the time to share your detailed feedback regarding your recent visit. We are truly sorry to hear that several aspects of your experience, particularly the staffing levels and the quality of your food order, did not meet your expectations. We understand how frustrating it must have been to encounter long queues, cold food, and issues with service, especially when trying to manage four young children.
We acknowledge your comments about the understaffing during school holidays and the impact this had on various services, including your coffee order and the ball retrieval. We also regret that you lost money on malfunctioning machines and were unable to redeem your children's tickets due to the queues. It is reassuring to know that our team members maintained a polite and apologetic demeanor.
Your insights are invaluable as we continuously strive to improve our operations. We are reviewing our staffing provisions for peak times to ensure a smoother and more enjoyable experience for all our guests. We hope to see you again in the future. Best wishes - Clare
Risposta di Tenpin - Glasgow
Hi Jason
Thank you for your wonderful 4-star review! We are so pleased to hear you had a great time and received good service during your visit. We hope to see you again soon! Best wishes - Clare
Risposta di Tenpin - Glasgow
Hi Steph, thank you for leaving a 5* review of Tenpin Glasgow! It's lovely to hear that you received good customer service. See you again soon! Best wishes-Leila
Risposta di Tenpin - Glasgow
Hi Irene, thank you for the lovely 5* review of Tenpin Glasgow! We are delighted to hear that you found your visit efficient, clean, and that our team was friendly. We hope to see you again soon! Best wishes - Mel
Good experience
Very positive experience in every respect - from on-line booking - to checking in on arrival - welcome from and helpfulness of staff - good food
Overall - family really enjoyed our experience - no complaints or concerns.
6 agosto 2026
Risposta di Tenpin - Glasgow
Hello John, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Glasgow. We are pleased to hear you found the full process simple and our team helpful! We do hope to see you again soon. Many Thanks - Kimberley
Great Family Day
We had a great time at Tenpin! We booked bowling and then interactive darts. The staff were fantastic and noticed we would have quite a gap between the activities so offered to sort it which was really appreciated. This was honestly the perfect family day. Thank you.
We only booked half an hour for the darts and next time we will book for longer as the kids really enjoyed that.
6 agosto 2026
Risposta di Tenpin - Glasgow
Hi Chevonne
Thank you for your wonderful 5-star review! We are so pleased to hear you had such a fantastic family day with us. It's great that our team was able to help with the gap between your activities. We look forward to welcoming you back for a longer darts session soon! Best wishes - Clare
Risposta di Tenpin - Glasgow
Hi Ally
Thank you for your fantastic 5-star review! We are so pleased to hear that you enjoyed your visit and had a great night with excellent service. We hope to welcome you back again very soon! Best wishes - Clare
Organised chaos to ne honest
Organised chaos to ne honest? Booked at 1.30 someone in our lane? Told to go to Lane next to it? Someone in that lane! Half an hour later? Moved various people about and eventually got into first lane we were told to go in
6 agosto 2026
Risposta di Tenpin - Glasgow
Hello
We are truly sorry to hear about the confusion and inconvenience you experienced with your booking and lane assignment. We understand how frustrating it must have been to be moved around. We are reviewing our booking and lane management procedures to prevent similar situations in the future. If you would like to speak to someone about your visit, please email the details to customer.feedback@tenpin.co.uk and use the subject "Review - Glasgow". We can then reach out to you directly. Best wishes - Clare
The bowling was brilliant
The bowling was brilliant. However being truthful the food was disgusting it felt as if it had been recooked we had our two grandkids they had one chip and they even said it was disgusting so we had to get them something else to eat when we came home .
4 agosto 2026
Risposta di Tenpin - Glasgow
Hi Catherine
Thank you for your review. We're glad to hear you enjoyed the bowling. However, we are very sorry to hear about your disappointing experience with the food. We will make sure to pass your comments on to the team for improvement. We hope to welcome you back again soon. Best wishes - Clare
The bowling venue and experience was…
The bowling venue and experience was excellent. However, the food was horrible as it was covered in grease. Rustler burgers are nicer than the burgers served here. The staff were also passive aggressive as they challenged for ID after already serving me alcohol. Overall it was decent but we wont be back.
5 agosto 2026
Non scritta su invito
Risposta di Tenpin - Glasgow
Hi Amanda,
Thank you for your 2* review at Tenpin Glasgow! We are very sorry to hear you've not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed. If you would like this to be looked into further you can do this by emailing customer.feedback@tenpin.co.uk. Best wishes- Steph
Nice staff great day out 🙂
Nice staff and we enjoyed our time playing pool and the bowling thanks.
29 luglio 2026
Risposta di Tenpin - Glasgow
Hi John,
Thank you for your fantastic 5* review at Tenpin Glasgow! We are delighted that you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Was overcharged for bowling then once I…
Was overcharged for bowling then once I realised I went back and let the staff know to be told they operate a no refund policy even though it was their mistake to charge for 3 people instead of 2
29 luglio 2026
Risposta di Tenpin - Glasgow
Hello Robert, thank you for leaving a review of Tenpin Glasgow! We are very sorry to hear of your recent experience! To discuss your visit further please can you email us at customer .feedback@tenpin.co.uk with the subject as 'Review - Glasgow' Best wishes - Mel
Risposta di Tenpin - Glasgow
Hi Jim, thank you for leaving a 5* review of Tenpin Glasgow! It's lovely to hear how friendly and helpful you found our staff and that you found everything you were looking for. We look froward to welcoming you back again soon. Best wishes-Leila
Risposta di Tenpin - Glasgow
Hi Lorna
Thank you for your fantastic 5-star rating! We are so pleased to hear that our team provided excellent service and that your booking was handled efficiently. We look forward to welcoming you back again soon. Best wishes - Clare
We had a birthday party booked for our…
We had a birthday party booked for our daughter we had a few issues with the food order during the party which was delayed by more than an hour we had spoke to staff a number of times to see what the delay was only to be told it won't be long as time past a young female staff member came across to apologise and to see if there was anything she could do to resolve it she came back with free chips and extra juice for everyone and plenty of apologies
25 luglio 2026
Risposta di Tenpin - Glasgow
Hello
We appreciate you sharing your experience with us regarding your daughter's birthday party. We are truly sorry to hear about the delay with your food order and the frustration this caused. We are, however, pleased to know that a member of our team was able to address your concerns and offer a resolution. We will use your feedback to improve our service and ensure a smoother experience for all our guests in the future. Best wishes - Clare
Smooth online booking process and…
Smooth online booking process and everything ready for us when we arrived.
29 luglio 2026
Risposta di Tenpin - Glasgow
Hi Barry
Thank you for your excellent 5-star review! We are so pleased to hear that you found the online booking process smooth and that everything was ready for your arrival. We hope to see you again soon! Best wishes - Clare
Came for 2 for bowling we had two games…
Came for 2 for bowling we had two games to play. I ordered food at 10past 2 and food never came till 3:07 burgers were cold and so were the chips. We also had to mention to them that we still had no food twice and still nothing came out for another 30 mins
29 luglio 2026
Non scritta su invito
Risposta di Tenpin - Glasgow
Hello
Thank you for taking the time to share your experience. We are truly sorry to hear about the significant delay in receiving your food and that it arrived cold. We understand your frustration and ask that you email the details to customer.feedback@tenpin.co.uk. Please use the subject "Review - Glasgow" and one of our team will reach out to discuss this with you. Best wishes - Clare
Staff was very kind and helpful
Staff was very kind and helpful was a slight delay but they were very accommodating and helpful throughtout
29 luglio 2026
Risposta di Tenpin - Glasgow
Hi Kai
Thank you for your fantastic 5-star review! We are so pleased to hear that our staff were kind and helpful, and that you had a great experience despite a slight delay. We hope to welcome you back again soon! Best wishes - Clare
Mid week night out
Cost was really reasonable, staff helpful
Kids enjoyed the gaming machines as well
29 luglio 2026
Risposta di Tenpin - Glasgow
Hi Paul
Thank you for your 4-star rating! We are so pleased to hear that you found the cost reasonable and our staff helpful. It's wonderful that the kids enjoyed the gaming machines too! Best wishes - Clare
Family fun day out!!!
Trouble free booking - helpful and pleasant staff at reception and at the bar - great fun for the children and trouble free technology!!! A real fun day out for all.
29 luglio 2026
Risposta di Tenpin - Glasgow
Hello
Thank you for your wonderful 5-star review! We are so pleased to hear that you had a fun day out with us and that our staff were helpful and pleasant. We're also glad the children had a great time and that everything worked smoothly. We hope to see you all again soon! Best wishes - Clare
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.