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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Exactly the same issue as the 1-star review on 22 Dec 2025 and many others earlier. We ordered through Virgin Experience Days in good time but did not receive the goods within the promised timeline. T... Leggi di più

Valutata 5 stelle su 5

I found out about Tapp’d cocktails through a friend during lockdown and I have ordered from them plenty of times since! The cocktails are delicious (plenty of alcohol content, not just fruit juice) an... Leggi di più

Valutata 5 stelle su 5

We have bought online a few times and purchased bottles when we have found them locally, any issues we may have had online were dealt with very quickly and above expectations not that we have had ma... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Ordered a package through Virgin Experiences in early November, and as of 21/12 still not received items paid for. The company's phone lines are dead, or time out - they do not answer. They do not rep... Leggi di più

Dettagli dell'azienda

  1. Produttore di alcolici

Scritti dall'azienda

Tapp’d Cocktails is a family run, Essex-based ready to drink bottled cocktail company. We launched in 2019 with a goal to shake up the ready to drink cocktail industry, since then we have taken the UK by storm and seen great success with our local home delivery service as well as supplying our trade partners nationwide. We are proud of our reputation for great customer service and the quality of our drinks which we develop with industry experts, our supply chain partners and our loyal customer base who we like to collaborate with in every new drink development and then launch for your enjoyment allowing you to #wakeshakeserve and enjoy within 20 seconds.


Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

222 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 27% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing cocktails for such a great price

Great cocktails, especially the Espresso Martini and the Cosmo! Fab service and free delivery on orders over £50, what’s not to ❤️

Also, they taste just like one you would pay twice the price for in a bar.. some cocktails from other companies have tasted wishy washy but Tappd have absolutely nailed the right taste combined with the level of alcohol

Highly recommend and I have ordered my batch for NYE

29 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Just not bothered!

Ordered a box to be delivered yesterday as need them as a gift to be given tomorrow. They haven’t arrived so have called 3 times to be told “they’re out for delivery probably tomorrow! Have asked for a change of address or a refund of which neither can be done. Have ordered many times when this company was small and needed custom, now much bigger and feel they don’t really care anymore. Shame

23 dicembre 2021
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Hi Karen,
We apologise for this service it is very unlike us. Due to an extremely high volume of orders and a shortage of staff we have been working tirelessly to ensure we are getting these orders out to you in time for Christmas. Being only our second Christmas we are still learning the best way possible to speed our packing service. We appreciate you are a one of our original customers and apologise we cannot offer you that same one to one service we could previously.
I hope we haven't disappointed you that much
Have a great Christmas
Paige

Valutata 1 stelle su 5

Awful company

I ordered the ultimate cocktail kit on a Friday for a party on the Saturday so paid for GUARANTEED DELIVERY the kit arrived after 48 hours later so not next day. On the web site it says customer services is open on Sat 9 till 2, I left 3 messages no one got back to me, I sent an email still no reply. So thats obviously a lie. I eventually contacted the company on Monday morning and explained I did not want the cocktails they said I could not return as it would cost too much and the only thing they could do was refund the delivery charge. The woman in customer services was awful she couldn't even get my name right and talked over me constantly. I would not recommend the company and would have given a -5* rating if I could.

20 dicembre 2021
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Hi Debra, I do apologise for this it is very unlike our company and we will be investigating further in this situation. The website does state that our office is closed Saturday and Sunday and only open for Click and Collect. Again I apologise for the confusion and inconvenience caused by this. After looking into this order I can see we have refunded the cost of delivery. It does cost £7 to collect parcels from DPD so for this to happen without a faulty product our small company would be at a loss. I hope this puts a little clarity into the reasoning behind the outcome and I wish you a very Merry Christmas.
Many thanks
Paige

Valutata 5 stelle su 5

Great cocktails and customer service

I decided to try a box of 6 cocktails as a virgin experience voucher I’d been bought. The cocktails are amazing, really fresh tasting, like you’d get from a bar. I’ve tried other bottled cocktails in the past and tappd are so much better. Really quick delivery too. There was a slight issue with my order but customer services were fantastic and resolved it straight away. I will definitely be ordering from tappd again.

17 dicembre 2021
Non scritta su invito
Valutata 2 stelle su 5

Changed Recipe?

On my first order I really really loved the pina colada so ordered 16 bottles with my 2nd order. Either the recipe has been changed or I had a bad batch the 2nd time as they defiantly didn’t taste the same. Overall I think the cocktails are fab but was disappointed that I bought so many pina coladas to find them to be different, if the recipe has changed I would definatly recommend changing it back!

13 dicembre 2021
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Hi Emily, thank you for your review we haven't altered the Pina Colada since September 2020. We would love to resolve this for you can you please pop our customer service an email with your order number and if possible the batch code of the cocktail (located on the bottle neck) we can then look to replace these cocktails for you.
Many thanks
Paige
sales@tappdcocktails.com
01708986043

Valutata 5 stelle su 5

You can taste the quality …

I saw the cocktails on QVC and decided to sign up on their website to receive news and discount codes etc. I ordered their 12 bottle advent calendar and they arrived today. This review is only based on my first bottle of pina colada. It’s 200ml and was the perfect size to fill my glass with some ice cubes. You can immediately taste the quality. It’s not a thin taste but a proper thick pina colada that I’ve drink many many times. They use real pineapple and coconut blended with rum. It’s delicious and I’ll have to be careful as i think it will be easy to finish all 12 bottles in a couple of nights! Can’t wait to try all the different cocktails over the next week. So far ten out of ten.

11 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Lovely apology

The sales team were super busy and missed my email first time - so they sent two crates as an apology! Very good service and great cocktails for parties at home. Will definitely buy again :-)

10 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Great service and cocktails.

Ordered as gifts for friends and also some for myself. Really impressed with the speed of dispatch and delivery up to here in North Wales. Can't remember when I had such stunning cocktails, really delicious. I shall be ordering more.

19 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Best in town

A hiccup with delivery, but was quickly and efficiently handled, these are the best cocktails around, and the French Martini is to die for.

10 settembre 2021
Valutata 5 stelle su 5

Consistent

Consistent. Initially, extremely surprised at the quality and it hasn't changed at all.

Pina coladas for me!

4th order. Over 5 months

Recommended.

4 settembre 2021
Valutata 1 stelle su 5

items never received cdp had the…

items never received cdp had the package and it was leaking and i never got this resent

1 settembre 2021
Logo di tappd.co.uk

Risposta di tappd.co.uk

Hi Sam, apologies about this please pop our office an email or phone call and we can rectify this situation

Valutata 5 stelle su 5

Great unique present

Chose the 12 mix, as this was a present. Easy to navigate website, put order through, and really quick delivery!! Great service and very happy friend.

23 agosto 2021

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