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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Exactly the same issue as the 1-star review on 22 Dec 2025 and many others earlier. We ordered through Virgin Experience Days in good time but did not receive the goods within the promised timeline. T... Leggi di più

Valutata 5 stelle su 5

I found out about Tapp’d cocktails through a friend during lockdown and I have ordered from them plenty of times since! The cocktails are delicious (plenty of alcohol content, not just fruit juice) an... Leggi di più

Valutata 5 stelle su 5

We have bought online a few times and purchased bottles when we have found them locally, any issues we may have had online were dealt with very quickly and above expectations not that we have had ma... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Ordered a package through Virgin Experiences in early November, and as of 21/12 still not received items paid for. The company's phone lines are dead, or time out - they do not answer. They do not rep... Leggi di più

Dettagli dell'azienda

  1. Produttore di alcolici

Scritti dall'azienda

Tapp’d Cocktails is a family run, Essex-based ready to drink bottled cocktail company. We launched in 2019 with a goal to shake up the ready to drink cocktail industry, since then we have taken the UK by storm and seen great success with our local home delivery service as well as supplying our trade partners nationwide. We are proud of our reputation for great customer service and the quality of our drinks which we develop with industry experts, our supply chain partners and our loyal customer base who we like to collaborate with in every new drink development and then launch for your enjoyment allowing you to #wakeshakeserve and enjoy within 20 seconds.


Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

222 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 27% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Taste amazing

Taste amazing, Brilliant service.

3 agosto 2024
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Thank you for your review Joe!

Valutata 5 stelle su 5

Amazing

Amazing , nothing else to describe it as!

2 agosto 2024
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Thank you for your review, it means the world to us!

Valutata 5 stelle su 5

Top drawer

Top drawer, really tasty and good value.

6 luglio 2024
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Thank you for your review!

Valutata 5 stelle su 5

Obsessed!!

Obsessed!!
The best cocktails ever 😍😍

1 agosto 2024
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Thank you Annie, we really appreciate it!

Valutata 5 stelle su 5

Great selection, amazing cocktails

I order from Tapp’d cocktails every birthday party or event I host and their cocktails are always the first to go! Love the wide selection they have and delivery’s always quick. Even been able to pick them up before when I’ve left it too last minute to order which is handy!

19 luglio 2024
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Thank you for your review! We agree these are perfect for all gatherings!

Valutata 5 stelle su 5

6 stars if I could

Lovely friendly staff excellent delivery time, and the cocktails Are excellent have ordered with them many times.and will continue to do so, keep up the good work everyone

26 luglio 2024
Logo di tappd.co.uk

Risposta di tappd.co.uk

Thank you for your review!

Valutata 5 stelle su 5

Amazing cocktails!

Amazing cocktails! Really easy to put together or keep in the fridge for a warm day. Owner really knows what people want and he puts that above everything! Definitely recommend :)

20 luglio 2024
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Thank you for your review!

Valutata 5 stelle su 5

Ordered products for a party

Ordered products for a party! Arrived on time! Absolutely loved the cocktails! Will be ordering again!! Fabulous!! 5 star products and service!! Well done Tappd

1 agosto 2024
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Thank you for your review!

Valutata 5 stelle su 5

Tappd Salted Caramel Colada!

We have bought online a few times and purchased bottles when we have found them locally, any issues we may have had online were dealt with very quickly and above expectations not that we have had many, only the once!
The reason for the review now is because some of the new flavours are stunning. Not a personal fan of the cans (not strong enough) but the bottles are wonderful.
The new salted caramel colada sounds unusual but it is blooming amazing.

10 luglio 2024
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Hi Mike,

Thanks for the review! We hope you enjoyed our Limited Edition Salted Caramel Colada

Valutata 1 stelle su 5

don’t bother

I ordered on Monday by Friday nothing , phoned and oh I’m so sorry they have been damaged in transit and we will get another box over to you … I’m five mins down the road I said I need them for a party tomorrow will they be here if not I can pick them up … yes
Were they … no in fact not till Tuesday why Thankyou for that ! Not even an apology oh well won’t be doing that again and to think I have hundreds of customers too ! Bad communication
In reference to your reply ??? You have terrible customer service. You don’t answer emails and again I’m five mins down the road I could of come and got them ! Nothing to do with your delivery server it’s you

1 luglio 2024
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Hi Lindsey,

We apologise to read that your parcel was damaged in transit and for the delay in the replacement being sent. Rest assured we are working extremely hard to resolve all issues with damaged parcels caused by DHL.

Valutata 2 stelle su 5

Didn’t receive the refund promised

Made an order in the Thursday and paid for a Saturday delivery didn’t turn up when I called up they said I’d receive a refund in postage and 25% refund on the order due to the issue, I’ve rang twice and emailed a number of times and they tell me they will do it straight away and the emails they just don’t respond to them

17 giugno 2024
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Hi Rachael,

I apologise for the delay in our team responding to your emails. From reading the email chain I can see that this has now been resolved.

Valutata 1 stelle su 5

Got a voucher for 6 cocktails and an…

Got a voucher for 6 cocktails and an online escape room as part of Virgin Experiance Days.
Clicked the link on the voucher to email the escape room company which all went through fine.
Clicked the link on the voucher to email Tapp'd and filled in the required details. They then came back saying the voucher code was wrong. My mistake - I emailed them the wrong code. I then sent the correct code over 2 days ago and am yet to get a reply. I've followed up and still not got a reply.

13 maggio 2024
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Hi Emma,

I apologise for the delay in responding to your email. I can see from the email chain that this has now been resolved.

Valutata 2 stelle su 5

Poor customer service

I’ve purchased from Tappd a few time now and was happy with their service and products, this was until I asked for their support in potential fraudulent activity around my email address and potential phishing emails in the name of Tappd. I have emailed them twice and left voicemail messages but they just don’t respond, my experience is they don’t answer the phone either. This has soured my perception of this company now and I am now reluctant to purchase from them.

15 marzo 2024
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Hi Andrea, I cannot seem to find any email regarding this matter, nor have we had any phone calls regarding this. Can I confirm you have been emailing our customer service team at sales@tappd.co.uk?

Valutata 5 stelle su 5

Gorgeous cocktails

Received cocktails as an experience gift gorgeous taste really pleased with purchase my favourite was pina colada will definitely order again.

19 gennaio 2024
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Thank you for your review!

Valutata 1 stelle su 5

Gone downhill

Used to be the best cocktails about now they taste like the watery all inclusive cocktails abroad won’t be getting these again

9 dicembre 2023
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Hi Brett,

We are sorry to read this! Our recipes have had major changes since December. I would love to change your opinion on the matter.

Valutata 5 stelle su 5

High quality

I had an issue in receiving my order. The customer servicecwas second to none and couldn't do more to resolve. Once I did receive my order the cocktails were lovely. My favourite was the mojito. Very authentic, tasty and enjoyable. Good trustworthy company with a very high quality product

18 ottobre 2023
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Thank you for your review!

Valutata 5 stelle su 5

Excellent customer service

Excellent experience from start to finish. The whole process from claiming the voucher to receiving the products was very smooth and I was kept informed at every stage. The turnaround was extremely quick and completely exceeded my expectations. Excellent customer service thank you team tapp'd

1 agosto 2023
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Thank you for your review!

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