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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Exactly the same issue as the 1-star review on 22 Dec 2025 and many others earlier. We ordered through Virgin Experience Days in good time but did not receive the goods within the promised timeline. T... Leggi di più

Valutata 5 stelle su 5

I found out about Tapp’d cocktails through a friend during lockdown and I have ordered from them plenty of times since! The cocktails are delicious (plenty of alcohol content, not just fruit juice) an... Leggi di più

Valutata 5 stelle su 5

We have bought online a few times and purchased bottles when we have found them locally, any issues we may have had online were dealt with very quickly and above expectations not that we have had ma... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Ordered a package through Virgin Experiences in early November, and as of 21/12 still not received items paid for. The company's phone lines are dead, or time out - they do not answer. They do not rep... Leggi di più

Dettagli dell'azienda

  1. Produttore di alcolici

Scritti dall'azienda

Tapp’d Cocktails is a family run, Essex-based ready to drink bottled cocktail company. We launched in 2019 with a goal to shake up the ready to drink cocktail industry, since then we have taken the UK by storm and seen great success with our local home delivery service as well as supplying our trade partners nationwide. We are proud of our reputation for great customer service and the quality of our drinks which we develop with industry experts, our supply chain partners and our loyal customer base who we like to collaborate with in every new drink development and then launch for your enjoyment allowing you to #wakeshakeserve and enjoy within 20 seconds.


Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

222 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 27% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Really poor quality

Really poor quality, when I gave the feedback, was met by really poor customer service and very Rude member of staff called Cathrine with pretty extreme views

24 gennaio 2025
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Hello. I am sorry to hear of your poor experience, however we have no member of staff called Catherine working here nor has there ever been, Could you please contact us a sales@tappd.co.uk to give a little more info into what has happened and we will do our upmost to get any issue resolved for you.

Valutata 3 stelle su 5

Cocktails tasty

Cocktails tasty, customer service poor .

2 gennaio 2025
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Hi, i am so sorry to hear you have received poor customer service, please contact me at les@tappd.co.uk and I will do my upmost to resolve any issues you may have
Thank you

Valutata 2 stelle su 5

Decent drinks, poor customer service

Placed an order for the 'ultimate cocktail kit'. Delivery was delayed (an issue with DHL not Tapp'd). The cocktails were pretty good, however the bar blade was missing.

Submitted the contact form on the website on New Year's Eve, but had no response despite their office being open for the last few days, hence the score - had they responded and put it right, they would have had 4 stars.

The cocktails are good (not amazing - but decent), but conscious of the poor customer service which would put me off ordering again, as clearly they are not interested in resolving issues.

21 dicembre 2024
Non scritta su invito
Logo di tappd.co.uk

Risposta di tappd.co.uk

Hi Jon, sorry to hear of these issues, our office actually closed on the 24th of December and didn't re open until the 2nd of January, I hope whatever issue you had had now been resolved and if this isn't the case please do not hesitate to contact us via sales@tappd.co.uk

Valutata 5 stelle su 5

Ordered a number of times

Ordered a number of times, no issues and good delivery times. My last order was 22nd December and they arrived on the 24th - very impressed. Thank you.

24 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Fantastic!

Been buying from tappd for a couple of years, always as gifts so had never tried them personally. Decided this year to treat myself for some holiday cocktails over the festive period. I had missed the guaranteed Christmas delivery by a day however they were out for delivery on Christmas eve which I thought was amazing service, however dhl couldn't find the address (no fault of tappd), I rescheduled delivery from 27th and they were delivered so still delivered in time for when I needed them (NYE), order was perfect, they taste amazing (i had to sample of course) and i can say I'll definitely be ordering again!

27 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

I10% great customer service

I made order through QVC when they had a foodie thing day.

I contacted Tapp'd advising that their tracking number says Delayed - The DHL website shows the delay, not why the delay. Contacted DHL no response

Contacted Tapp'd Email received from them the parcel is out for delivery today. This morning DHL advised of the same.

Why oh why are these delivery companies letting the sellers down. Making promises re delivery they cannot maintain.

100% thank you to Tapp'd for your customer service and prompt reply. Will I order again.

Yes, for now cannot comment on the taste etc, these are Xmas gifts will review after they are used.

11 dicembre 2024
Non scritta su invito
Valutata 4 stelle su 5

Excellent gift and cocktails

Excellent gift and cocktails. Really disappointed though that the gift note was not included in the box so the recipient had no idea who it was from which spoilt it.

10 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

I have been a loyal customer for years…

I have been a loyal customer for years and loved a tappd cocktail. But this time when ordering I had same issue as someone else saying they can only ship at additional cost of over £15. I also stay in mainland Scotland which no way I’m paying for. Asked for refund still waiting.
So maybe should change your choice of courier because this is terrible and definitely loosing customers because I will not try to order or buy cocktails as again. Very very disappointed

9 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

CHEERS

JUST RECIEVED MY DELIVERY OF 48 COCKTAILS AND HAVE BEEN USING TAPPD SINCE THE BEGINNING OF THEIR JOURNEY AND DELIGHTED WITH THE QUALITY OF THE COCKTAILS

2 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Lovely Cocktails

I've been ordering from Tapp'd for a couple of years now and haven't been disappointed yet. Their cocktails are lovely especially my favourite Pina Colada which is almost as good as the ones I've had abroad on holiday. Their prices are pretty good and I've always had great service, never had to wait long on any of my deliveries. Highly recommend.

20 novembre 2024
Non scritta su invito

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