Exactly the same issue as the 1-star review on 22 Dec 2025 and many others earlier. We ordered through Virgin Experience Days in good time but did not receive the goods within the promised timeline. T... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I found out about Tapp’d cocktails through a friend during lockdown and I have ordered from them plenty of times since! The cocktails are delicious (plenty of alcohol content, not just fruit juice) an... Leggi di più
We have bought online a few times and purchased bottles when we have found them locally, any issues we may have had online were dealt with very quickly and above expectations not that we have had ma... Leggi di più
L'azienda ha risposto
Ordered a package through Virgin Experiences in early November, and as of 21/12 still not received items paid for. The company's phone lines are dead, or time out - they do not answer. They do not rep... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Tapp’d Cocktails is a family run, Essex-based ready to drink bottled cocktail company. We launched in 2019 with a goal to shake up the ready to drink cocktail industry, since then we have taken the UK by storm and seen great success with our local home delivery service as well as supplying our trade partners nationwide. We are proud of our reputation for great customer service and the quality of our drinks which we develop with industry experts, our supply chain partners and our loyal customer base who we like to collaborate with in every new drink development and then launch for your enjoyment allowing you to #wakeshakeserve and enjoy within 20 seconds.
Informazioni di contatto
35 Progress Road, Tappd Cocktails, SS9 5PR, Leigh On Sea, Regno Unito
- 01702936500
- sales@tappd.co.uk
- www.tappdcocktails.com
Ha risposto al 27% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Awesome cocktails
Awesome cocktails, really great flavours and ingrediants, cannot fault them!
Really poor quality
Really poor quality, when I gave the feedback, was met by really poor customer service and very Rude member of staff called Cathrine with pretty extreme views

Risposta di tappd.co.uk

Risposta di tappd.co.uk
Decent drinks, poor customer service
Placed an order for the 'ultimate cocktail kit'. Delivery was delayed (an issue with DHL not Tapp'd). The cocktails were pretty good, however the bar blade was missing.
Submitted the contact form on the website on New Year's Eve, but had no response despite their office being open for the last few days, hence the score - had they responded and put it right, they would have had 4 stars.
The cocktails are good (not amazing - but decent), but conscious of the poor customer service which would put me off ordering again, as clearly they are not interested in resolving issues.

Risposta di tappd.co.uk
This is my first order straight from…
This is my first order straight from you and I can’t give a review as I haven’t received it as yet and no notice of when I should receive it
Ordered a number of times
Ordered a number of times, no issues and good delivery times. My last order was 22nd December and they arrived on the 24th - very impressed. Thank you.
Fantastic!
Been buying from tappd for a couple of years, always as gifts so had never tried them personally. Decided this year to treat myself for some holiday cocktails over the festive period. I had missed the guaranteed Christmas delivery by a day however they were out for delivery on Christmas eve which I thought was amazing service, however dhl couldn't find the address (no fault of tappd), I rescheduled delivery from 27th and they were delivered so still delivered in time for when I needed them (NYE), order was perfect, they taste amazing (i had to sample of course) and i can say I'll definitely be ordering again!
Perfect,quick delivery
Perfect,quick delivery
I left it late ,but still arrived before Christmas
Thank you
Trusted cocktail
Very quick delivery and the cocktails taste amazing. Brilliant flavours and so easy to drink and has a good wee kick to then. Would highly recommend 10/10
Still waiting to receive my order
Delicious cocktails delivered by Tappd
Delicious cocktails delivered by Tappd, arrived within a few days of ordering.
I10% great customer service
I made order through QVC when they had a foodie thing day.
I contacted Tapp'd advising that their tracking number says Delayed - The DHL website shows the delay, not why the delay. Contacted DHL no response
Contacted Tapp'd Email received from them the parcel is out for delivery today. This morning DHL advised of the same.
Why oh why are these delivery companies letting the sellers down. Making promises re delivery they cannot maintain.
100% thank you to Tapp'd for your customer service and prompt reply. Will I order again.
Yes, for now cannot comment on the taste etc, these are Xmas gifts will review after they are used.
Excellent gift and cocktails
Excellent gift and cocktails. Really disappointed though that the gift note was not included in the box so the recipient had no idea who it was from which spoilt it.
I have been a loyal customer for years…
I have been a loyal customer for years and loved a tappd cocktail. But this time when ordering I had same issue as someone else saying they can only ship at additional cost of over £15. I also stay in mainland Scotland which no way I’m paying for. Asked for refund still waiting.
So maybe should change your choice of courier because this is terrible and definitely loosing customers because I will not try to order or buy cocktails as again. Very very disappointed
Fantastic cocktails
If you like cocktails, these are the BEST! I have tried many cocktails and these come out tops. They taste lovely. Please try them.
CHEERS
JUST RECIEVED MY DELIVERY OF 48 COCKTAILS AND HAVE BEEN USING TAPPD SINCE THE BEGINNING OF THEIR JOURNEY AND DELIGHTED WITH THE QUALITY OF THE COCKTAILS
Great product and service
I bought the advent calendar last year and special gift packs this year- well presented, well packed, and on time delivery. Will definitely use service again
Lovely Cocktails
I've been ordering from Tapp'd for a couple of years now and haven't been disappointed yet. Their cocktails are lovely especially my favourite Pina Colada which is almost as good as the ones I've had abroad on holiday. Their prices are pretty good and I've always had great service, never had to wait long on any of my deliveries. Highly recommend.
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