horrendous unprofessional service, charged me £500 for a scuffed alloy and kept saying its because its an expensive car which i didn't ask you for you could have given me anything i just needed to get... Leggi di più
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Easy on-line check in. Call from the service department day preceding the work. Well looked after and good communication from Nicola ... and my problem was solved fully - thanks to the engineer!
Special mention to Joe Singh who was excellent. Very prompt response. Personalised videos and efficient with all documentation. Clear and honest with the process. Drove from london to pick up car... Leggi di più
L'azienda ha risposto
I booked it in last time I took my wife’s car in - hence avoided the telephone booking process from hell. Great service from start to finish. Checked it in, job done quickly, minimum fuss, collected n... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
Winchester Road, B78 3HG, Tamworth, Regno Unito
- 01827 309000
4,6
Eccellente
1K recensioni
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Tom in the service department is always…
Tom in the service department is always swift, efficient, and incredibly helpful. The level of service he provides is consistently outstanding, making every visit smooth and hassle-free. His professionalism and dedication are a huge part of the reason we continue to choose BMW time and time again. A real credit to the team — thank you, Tom!
25 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Thank you so much for your kind words, Paul. We are delighted to hear that Tom’s swift and efficient service consistently makes your visits smooth and hassle-free. It’s wonderful to know that his professionalism and dedication contribute to your continued trust in BMW. We truly appreciate your loyalty and thoughtful feedback, and we will be sure to pass on your compliments to Tom. Your support means a great deal to the entire team here at Sytner Tamworth BMW.
Always great service and couldn’t…
Always great service and couldn’t recommend them highly enough
28 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Dear Jonny, Thank you ever so much for your kind words and five-star review. We are delighted to hear that you consistently receive great service from our team. It is truly rewarding to know that our efforts are appreciated and that you feel comfortable recommending us to others. Your support means a great deal to everyone here at Sytner Tamworth BMW. We very much look forward to welcoming you back again in the future. Best wishes, The Sytner Tamworth BMW Team
Excellent buying experience
Special mention to Joe Singh who was excellent. Very prompt response. Personalised videos and efficient with all documentation. Clear and honest with the process.
Drove from london to pick up car and well looked after whilst at the showroom.
Impressed with the process from enquiry to drive away within 3 days and a Sunday collection.
Manu thanks and worth the time for a review
27 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Thank you very much for your kind words, Matt. We're delighted to hear that Joe provided such a prompt and personalised service, making your experience smooth and transparent. It’s wonderful to know that your journey from London and the Sunday collection were both enjoyable and efficient. Your appreciation means a great deal to the entire team at Sytner Tamworth BMW. We hope you thoroughly enjoy your new car and appreciate you taking the time to share your positive experience with us.
Debbie always goes above and beyond.
Debbie is so helpful. She also helped before when we had a minor issue with our car, she goes above and beyond every time. She checked in to give me update throughout the appointment, if I had any queries she’d answer them efficiently and professionally.
24 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Dear Shannen, Thank you ever so much for your kind words. We’re delighted to hear that Debbie has consistently provided you with such helpful and professional service. It’s wonderful to know she goes above and beyond, keeping you informed throughout your appointments and responding efficiently to your queries. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to continuing to support you with your BMW needs in the future. Best wishes from all at Sytner Tamworth BMW.
Sytner Group Tamworth Always Deliver….
Sytner Group Tamworth have looked after my cars now for over 15 years and they do it so well. Most recently Drew in the service team organised a huge fix for my X3 and was a true professional, provided great support and was even able to make the payment process less painful as well with monthly instalments.
Great team and the coffee is good too!
25 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Thank you, Karl, for your kind words and continued trust over the past 15 years. We’re delighted to hear Drew and the service team provided such excellent support with your X3, making the process smooth and straightforward. It means a great deal to know our efforts to assist with monthly instalments were appreciated. We’re also pleased you enjoy the coffee! Your loyalty and positive feedback truly motivate us to maintain the highest standards for all our customers. Many thanks once again.
Bought a BMW for the first time…
Bought a BMW for the first time recently and very impressed. The routine service experience was outstanding from start to finish. Special thanks to James Bushell.
Can't fault the service from Sytner Tamworth and I will buy a new car from them soon.
24 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Dear Ian, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your first BMW purchase and routine service went so smoothly. James Bushell and the entire team at Sytner Tamworth truly appreciate your feedback. It’s wonderful to know we have earned your trust, and we look forward to welcoming you back when you’re ready to purchase your next car. Wishing you many enjoyable miles ahead!
Great customer service right from…
Great customer service right from walking in with just an enquiry through to the purchase and collection of the car. Mir was really helpful and down to earth and was a pleasure to deal with with a great sense of humour.
23 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Dear Victoria, thank you very much for your kind words and positive feedback. We are delighted to hear that Mir provided such excellent customer service throughout your enquiry, purchase, and collection. It’s always our aim to make the experience enjoyable and straightforward, so it’s wonderful to know that Mir’s helpful and down-to-earth approach, along with his great sense of humour, made a difference. We truly appreciate you taking the time to share your experience with us. Best wishes from everyone at Sytner Tamworth BMW.
Good service as always
Good service as always, Gemma also kept me informed of progress and dealt with queries very well
18 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Dear Raj, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Gemma provided excellent communication and handled your queries with care. It’s always our aim to deliver the highest standard of service, and feedback like yours truly motivates our team. We look forward to welcoming you back to Sytner Tamworth BMW in the future. Your continued support is very much appreciated. Kind regards, The Sytner Tamworth BMW Team
On the whole it was good
On the whole it was good, and the staff are polite, but this time I feel a bit let down as I had Just an MOT. Booked for 09.30 Which is small job about an hour. And was waiting for it, I left the garage at 13.00.
Normally with MOT’S they are timed slots, Obviously dealers are different. A Lesson learned for the future
19 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Dear Customer, Thank you for your feedback. We apologise for the delay you experienced during your recent MOT appointment and understand your frustration. We appreciate your kind words regarding our polite staff and are sorry the timing did not meet your expectations on this occasion. Your comments are valuable to us, and we will bear them in mind to improve the experience for all customers in the future. We hope to welcome you back under better circumstances. Kind regards, Sytner Tamworth BMW
Yet another disaster with Sytner…
Yet another disaster with Sytner Tamworth. Needed a replacement tow bar under warranty on our X7, booked the car in, no courtesy cars as normal (unless you’re happy to wait months) so dropped off the car, then got the call to say they’d ordered the wrong part (unbelievable how a main dealer can get that wrong) so told them to put the car back together exactly as it was before so I can still tow with it and I’ll book it in another time, collected the car but now had a load of codes and bongs to say don’t use the tow bar which they tried to say were there before the car went to them (which they absolutely were not) so then couldn’t use the car for towing! Car then went back in and we were told I couldn’t wait with it and had to have a loan car “but don’t worry we won’t charge you for it like we would normally” (for their mistake and my inconvenience!) and I then got yet another call to say they needed some more parts and we couldn’t have the car back (bordering on incompetence now) told them to drive and get the parts that day which they did but then 5pm came (when everyone goes home) and they didn’t have the kit to test the towbar connections so told me it was illegal to let me have the car back (utter nonsense) so was without the car again. Car then supposed to be delivered back at 10am and eventually made it back at 1:30pm, had enough now, will not use them again, complete shambles yet again
17 settembre 2026
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Brilliant Experience
The staff, the service is brilliant. Everyone is helpful. Always going out of their way to accommodate me.
BMW Tamworth is brilliant. Especially, the bodyshop.
11 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Thank you very much, Vic, for your kind words and positive feedback. We are delighted to hear that you find our staff helpful and that our team consistently goes out of their way to accommodate you. It’s wonderful to know that you hold BMW Tamworth, especially the bodyshop, in such high regard. Your support means a great deal to us, and we truly appreciate the time you’ve taken to share your experience. We look forward to continuing to serve you brilliantly in the future.
Excellent service & customer…
Excellent service & customer experience. Tom was brilliant - understood my needs & did all he could.
Highly recommended….
18 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Dear Eddie, Thank you ever so much for your wonderful review. We are delighted to hear that Tom provided you with excellent service and truly understood your needs. It is always our aim to ensure a positive and seamless customer experience, and your kind words mean a great deal to us. Your recommendation is greatly appreciated, and we are thrilled that you were so pleased with your visit to Sytner Tamworth BMW. We look forward to welcoming you again in the future. Warm regards, The Sytner Tamworth BMW Team
Usual good service
Dealt with Tom previously - always friendly and helpful, gives good, practical advice. All work completed on time, video clip of the inspection useful.
17 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Dear Mr Carroll, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Tom has consistently provided friendly, helpful service and practical advice. It’s great to know that the work was completed on time and that you found the video clip of the inspection useful. Your feedback is truly appreciated, and we look forward to continuing to support you with any future needs. Best regards, The Sytner Tamworth BMW Team
Sytner Tamworth
Sytner Tamworth - fantastic service from Joab and Megan in sorting my new M3 out. Very easy to deal with and a smooth experience from start to finish.
3 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Thank you, Dan, for your fantastic review. We are delighted to hear that Joab and Megan provided you with such excellent service while helping you with your new M3. It’s wonderful to know the entire process was smooth and easy from start to finish. Your kind words mean a great deal to the team at Sytner Tamworth. We hope you thoroughly enjoy driving your new M3 and look forward to welcoming you back in the future. Safe travels!
First class service
I booked it in last time I took my wife’s car in - hence avoided the telephone booking process from hell. Great service from start to finish. Checked it in, job done quickly, minimum fuss, collected next day. Service adviser James (Russell) absolutely first rate - friendly, professional, knowledgeable. Sensible price was a nice surprise too. I even asked if they’d forgotten to add something. Excellent experience.
17 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Thank you, Rob, for your fantastic review. We are delighted to hear that you had such a positive experience with our team, particularly James, and that the service was efficient and straightforward. It’s wonderful to know we could provide great value alongside professional and friendly assistance. Your kind words mean a lot to us and we truly appreciate you taking the time to share your experience. We look forward to welcoming you and your wife back to Sytner Tamworth BMW in the future.
Great customer service
Great customer service the service advisor went above and beyond what would be expected - she was invested and engaging
15 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Dear Alison, thank you very much for your kind words. We are delighted to hear that our service advisor went above and beyond to provide you with such excellent customer service. It is always our aim to be invested and engaging with every customer, ensuring a positive experience throughout. Your feedback is truly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Sytner Tamworth BMW in the future. Warm regards from the team.
I bought my partners car in & your…
I bought my partners car in & your always greeted with a smile. Friendly & professional. Tom dealt with me on the day, hes very professional, polite & updates me when needed
10 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Thank you very much, Helen, for your kind words and positive feedback. We’re delighted to hear that Tom provided you with professional and polite service, keeping you updated throughout your visit. It’s wonderful to know you felt welcomed and valued when purchasing your partner’s car. Your appreciation means a great deal to the team here at Sytner Tamworth BMW. We hope you both enjoy your new vehicle and look forward to assisting you again in the future.
Excellent customer service throughout…
Excellent customer service throughout from James in the service department.
Helped reduce cost of the repair by liaising with BMW HQ - explaining the circumstances.
Has kept me really well informed throughout - even while I've been out of the UK.
Got me a great price on new tyres as well.
11 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Thank you very much for your kind words and positive feedback, MW. We are delighted to hear that James provided such excellent customer service and was able to assist you in reducing the repair costs by liaising effectively with BMW HQ. It’s great to know you felt well informed throughout, even while abroad, and that you received a great price on your new tyres. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Did a brilliant job
Did a brilliant job. After stressful my non fault incident
Thank you.
Kept well informed.
11 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Dear Mrs Nicholls, Thank you very much for your kind words and for taking the time to share your experience with us. We understand how stressful a non-fault incident can be, and we’re delighted to hear that our team kept you well informed throughout the process. It’s wonderful to know that you felt supported and confident in our service. Your satisfaction is very important to us, and we sincerely appreciate your positive feedback. We look forward to welcoming you back in the future. Best wishes, Sytner Tamworth BMW Team
Looking at the price it feels excessive…
Looking at the price it feels excessive compared to independent garages. I know it will be more expensive as it is supposed to be better parts and service. Disappointing not to be offered a drink until 90 minutes of sitting there.
10 settembre 2026
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Risposta di Sytner Group - Sytner Tamworth BMW
Dear David, thank you for sharing your thoughts. We appreciate that quality parts and service often come at a higher price and understand your concerns regarding value. We also apologise for the delay in offering you a refreshment during your visit. Your feedback is important to us, and we regret that this aspect of your experience did not meet your expectations. We hope to provide a more comfortable and attentive service should you choose to visit us again.
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