Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeRavens Way, NN3 9UD Northampton, England, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Visited without an appointment and was met by Geani who pointed us in the right direction without being pushy. Both Geani and Louis were professional, polite and helpful ensuring the purchase of our v... Leggi di più
L'azienda ha risposto
I viewed a couple of cars recently at the Northampton branch and was pleasantly surprised. There was a very large range of vehicles to choose from and the staff went above and beyond to assist with al... Leggi di più
Brought a car today from sytner select and it was one of the best experiences we have had when it comes to buying a car! We dealt with 2 gentlemen named Ewan and Ollie, and they was extremely helpful,... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
Ravens Way, NN3 9UD, Northampton, England, Regno Unito
4,7
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Amazing service from the very…
Amazing service from the very beginning. Lloyd and OllieD. were extremely helpful and patient with us today. So passionate and dedicated. Highly recommended. We will back here again definitely.
Thank you very much x
12 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Dear Ewa, Thank you ever so much for your wonderful review. We’re absolutely delighted to hear that Lloyd and OllieD provided such passionate and dedicated service throughout your visit. It’s truly rewarding to know that you felt supported and valued from the very beginning. Your kind recommendation means a great deal to us, and we very much look forward to welcoming you back to Sytner Select Northampton in the near future. Many thanks once again for your kind words. Best wishes, The Sytner Select Northampton Team
Fantastic experience trading in our car…
Fantastic experience trading in our car for a newer model. Helpful and friendly. 5 stars for Harvey and Ollie!
12 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Thank you very much for your fantastic review. We’re delighted to hear that your experience trading in your car for a newer model was so positive. Harvey and Ollie will be thrilled to know their helpful and friendly approach made such a great impression. Your kind words mean a lot to the whole team here at Sytner Select Northampton. We truly appreciate you taking the time to share your experience and for awarding us five stars. Wishing you many happy miles ahead in your new car!
Bradley and Louise where great service…
Bradley and Louise where great service by all staff was really great would highly recommend Synter for when you want your next car
12 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Dear Barry, thank you very much for your kind words. We’re delighted to hear that Bradley and Louise provided you with excellent service and that your experience with Sytner Select Northampton was so positive. Your recommendation means a great deal to us, and we’re pleased to have been able to assist you in finding your next car. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back in the future. Best wishes from everyone here.
Like pulling teeth
Difficult to book online as calling from a land line and only option is to send an SMS or WattsApp. No direct phone number listed. No longer open on weekends to pick up car and not enough people to cover the phones if ringing later in the day once you have a direct number. Took three three times asking for email confirmation of my appointment before I finally got one. Also asked three times for a check of my wetbelt and didn’t get confirmation until I was picking my car up it needed replacing. Would have preferred the option of receiving a call to keep the car in until that work was completed instead of needing to book again. Good work from the mechanics but the processes surrounding the service side of the business need work. Asked for a quote when picking my car up on Monday for the additional work. Told I’d have it by the end of the day and Thursday now and still no quote. Will shop around as painful dealing with the processes in place. Things seems to have gone downhill from when this was a car shop. Shame as I trusted them back then. Now it seems pot luck as to whether you’ll even get your call answered. Let alone a positive response.
3 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Dear Ben, thank you for your detailed feedback. We apologise for the difficulties you experienced with booking and communication, as well as the delays in receiving confirmation and quotes. We appreciate your compliments regarding the mechanics’ work, yet regret the frustrations caused by our service processes. Your comments about accessibility and customer experience are taken seriously, and we understand how this affected your trust. We hope any future interactions will better meet your expectations.
I bought a car from Sytner Select…
I bought a car from Sytner Select Warrington in May, and it has been one of the most stressful experiences I have ever had. The vehicle developed a gearbox/vehicle electronics fault and repeatedly went into limp mode. I spent months being passed between the Warrington and Northampton branches, with poor communication and having to constantly chase for updates myself.
Northampton initially found multiple fault codes during their own diagnostics and referred the car to a gearbox specialist. Despite extensive investigations, I was repeatedly told no fault could be found. However, when I attended Northampton to collect the vehicle after being told it was ready, a vehicle electronics fault warning appeared almost immediately after moving the car a short distance. A member of staff witnessed the warning themselves.
Although I appreciate that Northampton continued investigating the vehicle and eventually agreed to resolve the matter, the overall customer experience was extremely disappointing. The lack of communication, conflicting information, and the amount of chasing I had to do caused me unnecessary stress and anxiety over several months.
In the end, Sytner accepted the return of the vehicle and refunded my deposit, which I appreciate. However, I would not expect a customer to go through months of uncertainty to reach that outcome. I hope Sytner improves its communication and complaint handling so that other customers do not have the same experience.
21 luglio 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Dear Customer, We sincerely apologise for the distress and frustration caused by your recent experience with us. It is disappointing to hear about the poor communication and conflicting information you encountered. Your feedback is important, and we regret the impact this has had on your confidence in our service. Thank you for recognising our eventual resolution, and we truly appreciate your patience throughout this challenging process. Kind regards, Sytner Select Northampton
Thankyou to Chris for making the…
Thankyou to Chris for making the experience in buying my new car today really easy and the test drive fun!
Everything was explained really well and the whole process was really easy !
2 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Thank you so much, Nicola, for your kind words. We’re delighted to hear that Chris made your car buying experience enjoyable and straightforward. It’s wonderful to know that everything was explained clearly and that you found the test drive fun. Your feedback means a great deal to the team here at Sytner Select Northampton. We hope you enjoy your new car and look forward to assisting you again in the future. Enjoy every mile!
Chris and Matt were great and very…
Chris and Matt were great and very helpful. Just got a brand new car and very pleased with our choice they also have a wide range of different cars to choose from with good customer service.
1 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Dear Hina, thank you very much for your lovely review. We’re delighted to hear that Chris and Matt were so helpful and that you are pleased with your brand new car. It’s wonderful to know that our range of vehicles and customer service met your expectations. We truly appreciate you taking the time to share your experience and hope you enjoy many miles in your new car. Should you need any assistance in the future, please do not hesitate to get in touch.
Chris and Matt were great and really…
Chris and Matt were great and really made the process easy and stressless - great experience all round
1 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Dear Michael, thank you very much for your kind words. We are delighted to hear that Chris and Matt made the process easy and stressless for you. It's wonderful to know you had a great experience all round at Sytner Select Northampton. Your feedback means a great deal to the team, and we truly appreciate you taking the time to share it. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Best wishes from all of us.
Lloyd & Dan H
Lloyd & Dan H
Great guys /professional all service . Al done very well and quick. Very happy with them assistance &service
1 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Lloyd & Dan H. We’re delighted to hear that you found our team professional and that the service was both efficient and to your satisfaction. Providing excellent assistance is something we take great pride in, so it’s wonderful to know we met your expectations. Your happiness means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Northampton. We look forward to welcoming you back in the future.
Amazing customer service
I visited sytner group at the beginning of last week and a young gentleman called Bradley came over to help me. He was amazing very knowledgeable and took the time to answer question.
Bradley made the whole experience at sytner pleasurable.
23 luglio 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Dear Gayle, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Bradley was able to assist you so effectively and made your visit to Sytner Select Northampton a pleasurable one. It is always wonderful to know that our team’s knowledge and dedication have made a positive impression. We truly appreciate your feedback and look forward to welcoming you again in the future. Kind regards, Sytner Select Northampton Team
I visited Sytner a few days ago with my…
I visited Sytner a few days ago with my partner and a young man called Bradley helped us out and was just amazing with helping us out with everything we needed to know, and if we do purchase it will definitely be Bradley we go back to, to help us
24 luglio 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Thank you so much, Deni, for your wonderful review. We’re delighted to hear that Bradley provided such excellent support during your visit. It’s great to know he was able to assist you and your partner with everything you needed. We truly appreciate your kind words and look forward to welcoming you back in the future. Your recommendation means a lot to us, and we hope your experience with Sytner Select Northampton continues to be positive. Thank you once again for sharing your feedback.
Excellent customer service
Bradley made the whole car-buying experience absolutely outstanding from start to finish. He was friendly, knowledgeable, and genuinely took the time to understand what I was looking for without ever making me feel pressured. Every question I had was answered honestly, and he kept me informed throughout the entire process.
I couldn't be happier with my new car and the service I received. If you're looking for someone trustworthy, approachable, and committed to providing an exceptional experience, I highly recommend asking for Bradley. Five stars all the way!
6 luglio 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Jade. We’re delighted to hear that Bradley provided such a friendly and knowledgeable service throughout your car-buying experience. It’s wonderful to know you felt supported and never pressured, and that all your questions were answered honestly. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back to Sytner Select Northampton in the future. Five stars truly well deserved!
Amazing service from Dragos
Amazing service from Dragos, he was very polite and patient with me and my family. Dragos was very informative about the vehicles that Sytner have in stock and helped me choose the best vehicle for me and my family. I would strongly recommend buying a vehicle from Sytner and asking for Dragos.
29 luglio 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Dear Daisy, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Dragos provided you and your family with polite, patient, and informative service. It’s wonderful to know he helped you find the perfect vehicle to suit your needs. Your recommendation means a great deal to us, and we truly appreciate your support. We wish you many happy journeys in your new car. Best wishes, The Sytner Select Northampton Team
Jonathan ans Euan were great
Jonathan ans Euan were both very helpful, communicated a positive arritude and gave genuine reassurance about the transfer of ownership.
This contrasted with other dealers we visited where the sales people didn't show a lot of interest in trying to sell a car.
30 luglio 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Dear Mr Sanderson, Thank you very much for your kind words. We are delighted to hear that Jonathan and Euan provided helpful and reassuring service during your visit. It’s wonderful to know their positive attitude made a difference and stood out compared to your experiences elsewhere. Your feedback is greatly appreciated and motivates us to continue delivering excellent customer care. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Kind regards, The Sytner Select Northampton Team
Extremely poor service and not reliable
On 16 July, I paid a holding deposit to reserve a vehicle and expected it to be held for me. Since then, I have received no updates and no callbacks despite contacting the dealership three to four times.
Each time I called, I was told that Jonathan was either off work, unavailable, or with another customer. On one occasion, I was told he was with a client and would call me back, but he never did.
Eventually, I spoke to another member of staff, who informed me that on 20th July, another customer had applied for finance and the vehicle had been reserved and sold to them, despite the fact that I had already paid my holding deposit on 16th July. At no point was I informed of this or contacted by Jonathan.
On 27th July, I emailed the Branch Manager and copied Jonathan into the email, setting out my concerns and requesting a response. To date, I have received no reply.
It has now been almost three weeks, and I have still received no proper update or explanation. To make matters worse, my holding deposit has still not been refunded.
This level of customer service is completely unacceptable. I have wasted valuable time chasing updates while being led to believe my purchase was progressing. I had planned to use this vehicle for a family holiday to Spain next week, with hotels already booked, and I am now left without a car. In the meantime, the other Tesla Model X vehicles I had been considering have also been sold, leaving me with no option but to start my search again.
I am extremely disappointed by the lack of communication and the way this situation has been handled.
16 luglio 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Dear Asif, We sincerely apologise for the poor experience and lack of communication you have encountered. This is not the standard of service we aim to provide. We understand your frustration and disappointment regarding the holding deposit and the vehicle sale. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, who will be able to discuss your concerns further and assist you directly. Kind regards, Sytner Select Northampton
We’ve been looking for a used car and…
We’ve been looking for a used car and ended up over at Sytner - Northampton. We worked with Justyna, she was great to work with, very professional but also friendly and warm but not too pushy or salesey! She kept us updated, understood what we wanted, the budget and timeframes - she provided us with plenty of options and information etc. We’d definitely recommend speaking to this garage and in particular with Justyna 🙌
24 luglio 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Thank you, Lee, for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Justyna provided such a professional and friendly service, understanding your needs and budget so well. It’s wonderful to know you felt supported throughout the process without any pressure. Your recommendation means a great deal to us, and we’re pleased you found plenty of suitable options. We hope you enjoy your new car and look forward to welcoming you again in the future.
Amy and the sales man was very good and…
Amy and the sales man was very good and helpful and polite
25 luglio 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Dear Ken, Thank you very much for your kind words. We are delighted to hear that Amy and the sales team were helpful, polite, and provided you with a positive experience. It is always our aim to offer excellent customer service, and your feedback is greatly appreciated. We hope you continue to enjoy your vehicle and look forward to welcoming you back to Sytner Select Northampton in the future. Your support means a great deal to us. Best wishes, The Sytner Select Northampton Team
Euan and Lloyd were great!
Euan and Lloyd were knowledgeable, pleasant and didn't try the hard sell (although they did inform us of all our options!).
25 luglio 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Dear Matthew, Thank you very much for your kind words. We’re delighted to hear that Euan and Lloyd provided a knowledgeable and pleasant experience without any hard sell, while ensuring you were fully informed of all your options. It’s always our aim to offer honest and helpful advice, making the process as straightforward and enjoyable as possible. Your feedback is greatly appreciated, and we hope to assist you again in the future. Best wishes, The Sytner Select Northampton Team
Avoid by all means …. May re-brand but service still poor as before
Purchased a car from Sytner Select Northampton and reported multiple faults within 2 days of collection, including an incorrectly fitted rain sensor, incorrectly fitted wing mirror, faulty powered boot caused by a damaged wire, sticking seat mechanism, and concerns about the service history and brakes. Sytner later admitted these faults existed after inspecting the vehicle.
Despite repeated requests for help, my emails were ignored, promised callbacks never happened, and no courtesy car was provided. I exercised my legal right to reject the vehicle within 30 days, but Sytner refused.
The biggest impact has been on my relative, a Community Nurse, who has been left without a car to travel between patients while this dispute continues.
Very disappointing customer service, poor vehicle preparation, and a stressful experience from start to finish.
CarShop had built a poor reputation with many customers, so it’s hard not to wonder whether the rebrand to Sytner Select was an attempt to distance itself from that reputation rather than address the underlying customer service issues.
I would avoid because they are cowboy traders and don’t even follow the trading standards or the law.
They will comment under customers reviews saying “We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide.” Still same standards as when they were carshop nothing has changed. People work hard to purchase the cars last thing one needs is a faulty and dangerous car.
24 luglio 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Dear Mrs Henningham, We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide at Sytner Select Northampton. We understand the frustration caused and the impact on your relative’s work. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, so we may better understand your concerns and discuss the matter further. Kind regards, Sytner Select Northampton
Everyone was very accommodating
Everyone was very accommodating, we did not feel rushed or pressured & Matt made sure to explain everything thoroughly
24 luglio 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Select Northampton
Dear Lucie, Thank you very much for your kind words. We are delighted to hear that you felt comfortable throughout your visit and that Matt was able to provide clear and thorough explanations. It is always our aim to ensure every customer feels valued and never rushed or pressured. Your positive feedback means a great deal to us, and we hope to welcome you back to Sytner Select Northampton in the future. Wishing you all the best with your new vehicle. Kind regards, The Sytner Select Northampton Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.