Needed a fast repair after a minor collision. BMW Sytner Newport could not have been more helpful, the car was booked in within a matter of days and the work carried out in the timescale stated. Extre... Leggi di più
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I am very pleased with my purchase of a 1 Series BMW. There was a problem with the misadvertisement of a car from Stevenage but this was swiftly resolved by Gareth Jarman and Phil Turner. We are retur... Leggi di più
L'azienda ha risposto
Car was in for a recall repair (new starter motor). Having to pay £25 for a courtesy car is excessive and especially when this is not my fault. Also the car provided had less than 20 miles of fuel s... Leggi di più
L'azienda ha risposto
When I contacted Sytner I was put in touch with Grahame Jones in the body shop, who understood exactly what needed to be done. He was able to source the part and arrange for fitting within a few days... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
The Old Town Dock,Usk Way, NP20 2DS, Newport, Regno Unito
- 01633 241500
4,7
Eccellente
772 recensioni
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What can I say !!!
What can I say !!!
My beloved 2010 z4 broke down and the AA couldn’t do anything with it . In fact made matters worse.
If it wasn’t for the guys at Newport BMW then the car would be scrapped . The team at Newport are second to none !
Communication is at its best !!!
THANKYOU NEWPORT BMW !!!!
21 settembre 2026
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Risposta di Sytner Group - Sytner Newport BMW
Dear Nathan, thank you ever so much for your wonderful review. We’re delighted to hear that our team at Newport BMW were able to assist with your beloved 2010 Z4 and prevent it from being scrapped. It’s always our aim to provide excellent communication and service, so your kind words mean a great deal to us. We truly appreciate you taking the time to share your experience and look forward to supporting you and your car in the future. Thank you once again!
I have raised a complaint with Bradley…
I have raised a complaint with Bradley the service manager at Sytner Newport currently waiting for him to call me on 21.09.26 yo discuss car service/ MOT issues and contradictory information provided and poor customer service!
18 settembre 2026
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Risposta di Sytner Group - Sytner Newport BMW
Dear Mr Greenough, Thank you for sharing your concerns regarding the service and MOT at Sytner Newport BMW. We sincerely apologise for any contradictory information you have received and for the dissatisfaction with our customer service. We understand how important clear communication is and regret that your experience has not met your expectations. We appreciate your patience whilst the matter is being addressed and hope to resolve your concerns to your satisfaction in due course. Kind regards, Sytner Newport BMW Team
Alex the sales representative
Alex the sales representative , was from the first phone call totally professional and friendly. Car salesman generally have a bad name for robust sales tactics. Alex was the complete opposite , his knowledge of the car and general manner was impeccable. Nothing was too much trouble ,and his patience with us who are not technophobes was outstanding . He dealt with all the transfer of documentation, and any questions we asked with a diligent and friendly manner. This put both my wife and self at ease, and reassured us at every step of the way. We were totally pleased with all aspects of the sale , dealing with Alex , and will use this dealership for any future transactions.
18 settembre 2026
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Risposta di Sytner Group - Sytner Newport BMW
Thank you, Mr McCarthy, for your wonderful review. We are delighted to hear that Alex provided such a professional and friendly service throughout your experience. It’s great to know his knowledge, patience, and attention to detail helped put you and your wife at ease. Your kind words regarding the entire process are truly appreciated. We are pleased you are happy with your purchase and look forward to assisting you with any future needs at Sytner Newport BMW.
Brake fluid service
The Brake fluid service and the vehicle health check was carried out efficiently. A query I had about the pricing was explained and dealt with professionally by the service advisor Paul.
14 settembre 2026
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Risposta di Sytner Group - Sytner Newport BMW
Dear K. Jarvis, Thank you very much for your kind words and positive feedback. We are delighted to hear that the brake fluid service and vehicle health check were carried out efficiently. It is also wonderful to know that Paul was able to explain your pricing query clearly and professionally. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Newport BMW in the future. Best regards, Sytner Newport BMW Team
Purchased my new bmw!
I recently purchased a bmw from sytner Newport and from start to finish the service was excellent, Gareth and Alun were amazing throughout the whole process and I can’t thank them enough,
Everything was smooth sailing and understandable, I really enjoyed my whole experience from start to end and would definitely recommend buying a car here,
Gareth Jarman you were fab! So very helpful and explained everything in great detail and thank you to Phil for sorting out a good deal.
17 settembre 2026
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Risposta di Sytner Group - Sytner Newport BMW
Thank you so much, Chloe, for your wonderful review. We are delighted to hear that Gareth, Alun and Phil made your experience enjoyable and straightforward from start to finish. It’s great to know you felt well informed and valued throughout the process. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your positive experience. Enjoy your new BMW, and we wish you many happy journeys ahead!
Fantastic customer service!
15 settembre 2026
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Risposta di Sytner Group - Sytner Newport BMW
Dear Becks, Thank you ever so much for your fantastic review! We are delighted to hear you had such a positive experience with our customer service at Sytner Newport BMW. It’s always our aim to provide exceptional support and ensure every visitor feels valued and well looked after. Your kind words truly mean a lot to the whole team. We look forward to welcoming you back in the future and continuing to deliver the high standards you expect. Warm regards, The Sytner Newport BMW Team
Fantastic used M5 Sytner Newport
Picked up my fabulous BMW M5 today from Sytner Newport hands down the best used car and handover from Alun Richard’s I have ever had. From sending me all the details of the car, to picking me up from the train station, to making sure I understood the car in every aspect along with setting up my phones.
And finally sending me on my way with a drink and a sandwich true gentleman definitely would buy from him again 10++ Thanks again Mark 👍👍
11 settembre 2026
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Risposta di Sytner Group - Sytner Newport BMW
Thank you so much for your fantastic review, Mark. We’re thrilled to hear that Alun Richard provided such an exceptional experience from start to finish. It’s wonderful to know that you felt well looked after, from the detailed car information to the warm welcome and personal touches. Your kind words mean a great deal to us and we’re delighted you’re enjoying your fabulous BMW M5. We truly appreciate your support and look forward to seeing you again in the future. Cheers!
Good service
Good service from booking to working completed.
Paul pingue kept me informed throughout the process.
Pleasure to bring my mini .
9 settembre 2026
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Risposta di Sytner Group - Sytner Newport BMW
Dear Kerrie & Chris, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Newport BMW. We’re delighted to hear that Paul kept you informed throughout the process and that you found the service from booking to completion to be good. It’s always a pleasure to welcome back a Mini and ensure everything runs smoothly. We truly appreciate your support and look forward to assisting you again in the future. Best regards, Sytner Newport BMW Team
The customer service was great and the…
The customer service was great and the car service was undertaken on time to a high standard.
9 settembre 2026
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Risposta di Sytner Group - Sytner Newport BMW
Dear Gray, Thank you very much for taking the time to share your positive experience with us at Sytner Newport BMW. We are delighted to hear that you found our customer service to be great and that your car service was completed on time and to a high standard. It is always our aim to provide excellent service and ensure our customers feel valued. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, The Sytner Newport BMW Team
Professional and friendly all the way
I had an exceptional experience purchasing my vehicle at Sytner Newport BMW. From the initial inquiry to driving it home, Alex and Jack provided a seamless and professional service. Booking the appointment was hassle-free, and they ensured I was thoroughly informed about the vehicle and answered all my questions both over the phone and during my visit.
Thanks to Alex's attentive, no-pressure approach, the viewing easily transitioned into a purchase. Both Alex and Jack went above and beyond for a great experience, and Alex even had the car fully prepped for collection within just a few hours, guiding me through the initial setup process step-by-step. I highly recommend Sytner Newport BMW for anyone seeking top-tier customer service.
4 settembre 2026
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Risposta di Sytner Group - Sytner Newport BMW
Thank you, Zoltan, for your fantastic feedback. We’re delighted to hear that Alex and Jack provided such a seamless and professional experience from start to finish. It’s wonderful to know that our no-pressure approach and thorough communication helped make your purchase enjoyable and straightforward. Your recommendation means a great deal to us, and we’re thrilled that you felt well supported throughout the entire process. Wishing you many happy miles in your new BMW!
Brilliant from start to finish
Really pleased with the quality of service I recieved when I booked my Mini in to have an engine warning light checked, and the MOT done. When I booked a courtesy car, Paul was kind enough to sit in with me whilst we took it for a quick spin around the block (so I could get used to it) and he kept me updated on the progress of my Mini whilst it was being worked on. Overall, I'm extremely impressed with how everything was handled, and I will be bringing my Mini back for future servicing needs.
1 settembre 2026
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Risposta di Sytner Group - Sytner Newport BMW
Thank you very much for your kind words, Chinchilla Whiskers. We’re delighted to hear that Paul’s support and updates made the experience more enjoyable for you. It’s great to know you felt comfortable with the courtesy car and that the service met your expectations. We truly appreciate your trust in us and look forward to welcoming you and your Mini back for future servicing. Your feedback means a lot to the entire team at Sytner Newport BMW.
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10-Star Service!
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10-Star Service!
I recently purchased another BMW from Sytner Newport and had the pleasure of dealing with Gareth Jarman and Alun Poppin. From start to finish, Gareth and Alun were incredibly professional, courteous and genuinely keen to help with any questions or concerns I had.
Both made the whole process of changing my car feel simple, straightforward and thoroughly enjoyable. Nothing was ever too much trouble, and I always felt I was in safe and capable hands.
The level of customer service Gareth provided was absolutely amazing, and he is a real credit to Sytner Newport. I honestly couldn’t have asked for a better experience.
I’m extremely happy with my new BMW and, thanks to Gareth, I know I’ll never go anywhere else when it’s time to change my car again.
Absolutely fantastic service — Gareth and Alun thank you! 10/10 and thoroughly recommended! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
3 settembre 2026
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Risposta di Sytner Group - Sytner Newport BMW
Thank you so much for your wonderful feedback, Mark. We are delighted to hear that Gareth and Alun provided you with such a fantastic and professional experience throughout your purchase. It’s always our aim to make the car buying process straightforward and enjoyable, so it’s brilliant to know you felt well cared for. Your kind words mean a great deal to the whole team at Sytner Newport. We look forward to welcoming you back when it’s time for your next BMW.
Great experience
Matt and Sam at the dealership was fantastic to deal with and couldn't do enough to get the right deal for me. No pressure selling and made the day a enjoyful
21 agosto 2026
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Risposta di Sytner Group - Sytner Newport BMW
Dear Craig, Thank you ever so much for your kind words. We are delighted to hear that Matt and Sam provided a fantastic, no-pressure experience and helped you find the right deal. It’s wonderful to know that your day was enjoyable throughout the process. Your feedback means a great deal to us and we really appreciate you taking the time to share your experience. We hope you’re very happy with your new BMW and look forward to seeing you again in the future. Best wishes, The Sytner Newport BMW Team
BMW Sytner Newport Highly recommended
Another pleasure experience with this dealership. It’s always a pleasure dealing with Gareth Jarman at BMW Newport, this is the third car that I have bought from this dealership. Everyone is always professional, listening to my requirements to match me with the right car. Highly recommended
21 agosto 2026
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Risposta di Sytner Group - Sytner Newport BMW
Dear Gillian, Thank you ever so much for your kind words and for choosing BMW Newport for the third time. We are delighted to hear that Gareth and the team consistently provide a professional and attentive service, ensuring your requirements are met. It’s wonderful to know your experiences with us have been a pleasure. Your recommendation means a great deal to us, and we look forward to assisting you again in the future. Warm regards, The BMW Newport Team
Dan was brilliant
Dan was brilliant. Didn’t make the tyre order cut off but he arranged some for me at short notice. Great service
12 agosto 2026
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Risposta di Sytner Group - Sytner Newport BMW
Thank you so much for your kind words, A Edwards. We’re delighted to hear that Dan was able to assist you promptly and arrange the tyres at short notice despite the order cut-off. Providing excellent service and ensuring our customers’ needs are met is very important to us. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back to Sytner Newport BMW in the future.
Excellent quality service and delivered…
Excellent quality service and delivered to agreed timeframe.
Very helpful sales team.
10 agosto 2026
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Risposta di Sytner Group - Sytner Newport BMW
Dear Andrew, Thank you ever so much for your kind words and wonderful 5-star review. We are thrilled to hear that our team provided excellent quality service and met the agreed timeframe to your satisfaction. It is always our aim to be as helpful as possible, so your positive feedback truly means a great deal to us. We look forward to welcoming you back to Sytner Newport BMW in the future. Best wishes, The Sytner Newport BMW Team
Excellent
Polite, timely and efficient service from Sytner BMW Newport.
7 agosto 2026
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Risposta di Sytner Group - Sytner Newport BMW
Dear Marc, Thank you very much for your kind words and for taking the time to share your positive experience. We are delighted to hear that you found our service at Sytner BMW Newport polite, timely, and efficient. Providing excellent customer care is very important to us, and it is wonderful to know that this was reflected during your visit. We truly appreciate your support and look forward to welcoming you back in the future. Best regards, The Sytner BMW Newport Team
Air Bag Re-call
Had a recall for drivers air bag. Was welcomed by Paul from BMW Sytner Newport and was a pleasure to meet. Great humour, talked me through what to expect and was just brilliant all through the process. They even gave my car a clean free of charge so thank you for the gesture. Greatly appreciated👍
7 agosto 2026
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Risposta di Sytner Group - Sytner Newport BMW
Dear Dorian, thank you very much for your kind words. We are delighted to hear that Paul provided such a welcoming and informative experience during your recall visit. It’s wonderful to know that his humour and professionalism made the process more pleasant for you. We’re pleased that the complimentary car clean was appreciated too. Your feedback means a great deal to us all at Sytner Newport BMW. We look forward to welcoming you again in the future. Best wishes to you.
I took my car in for a service and was really impressed
I took my car in for a service and was helped to find a desk to work at and offered drinks and was kept up to date on progress at regular intervals
7 agosto 2026
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Risposta di Sytner Group - Sytner Newport BMW
Dear Mr Beveridge, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Newport BMW. We’re delighted to hear that you felt comfortable with the facilities provided and appreciated the regular updates throughout your service. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a lot to the whole team. We look forward to welcoming you back in the future. Kind regards, The Sytner Newport BMW Team
Paul was so lovely
Paul was so lovely, professional and helpful. Wonderful service. Thank you
5 agosto 2026
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Risposta di Sytner Group - Sytner Newport BMW
Dear Catherine, Thank you ever so much for your kind words. We are thrilled to hear that Paul provided such a lovely, professional, and helpful service during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your wonderful feedback truly means a lot to the entire team at Sytner Newport BMW. We appreciate you taking the time to share your experience and hope to welcome you back again in the future. Best wishes, The Sytner Newport BMW Team
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